Fire Magic Electric Grill App Setup and Operation Manuel utilisateur

Marque: Fire Magic

Modèle: Electric Grill App Setup and Operation

Catégorie: Thermostats

Taper: Manuel utilisateur

REV 0 - B - 2312051545 L-C2-714

ROBERT H. PETERSON CO. • 14724 East Proctor Avenue • City of Industry, CA 91746

RHP CONNECT APP

Setup & Operation

GETTING STARTED

VERIFY COMPATIBILITY

The app and touch-controlled digital thermometer/thermostat is oered with select Fire Magic Electric Grills, and

is compatible with select electronic devices. See Table 1 and Table 2.

Product Models

Electric Grill EL500

Table 1 - Appliance Compatibility

Electronic Device

Operating System Requirements

iOS 11.0 or higher

Android v10.0 or higher

Table 2 - Electronic Device Requirements

DOWNLOAD AND INSTALL RHP CONNECT APP

Visit https://www.firemagicgrills.com/digital-touch-control/

or simply scan the QR code on the right.

INSTALL ELECTRIC GRILL

If not already done, follow the instruction manual provided with your electric grill for proper installation.

Then proceed to the following APP SETUP section.

CREATE AN ACCOUNT

Note: This app setup process must be repeated for each device in the household that will be used for operation.

Download the "RHP Connect" app from the Peterson website or by searching in your app store (see Fig. 2-1

for app logo). Then follow the prompts on your screen to create an account. See Fig. 2-2 through Fig. 2-4 for

details.

•You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets

blocked.

•For select devices, you can sign in using external platforms such as Google or Facebook.

APP SETUP

Fig. 2-1

Download RHP Connect

Fig. 2-3 Fill out screen and sign up Fig. 2-4 Conrm sign up

Fig. 2-2 Select create account / sign up

Tap

Fill in

Tap

Fill in

Tap

Before setting up, ensure the RHP CONNECT app is downloaded and installed.

Visit https://www.remagicgrills.com/digital-touch-control/ to download.

CREATE AN ACCOUNT

Note: This app setup process must be repeated for each device in the household that will be used for operation.

To download and install the "RHP Connect" app, scan the QR code on the previous page, visit the link above, or

search for "RHP Connect" in your app store (see Fig. 2-1 for app logo). Then follow the prompts on your screen

to create an account. See Fig. 2-2 through Fig. 2-4 for details.

•You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets

blocked.

•For select devices, you can sign in using external platforms such as Google or Facebook.

ADD YOUR DEVICE

Proceed past the "Zones" screen into the newly created zone. Follow the prompts to pair your device's

bluetooth with the control unit. Once paired, the screen should appear as below (or similar). Fill in the

fields as needed. Then tap "Connect". See Fig. 3-3 and Fig. 3-4 for details.

Note: You may need to gently tap your device on the control unit to pair.

Fig. 3-4 Add your device Fig. 3-5 Conrm connection

Pair

Connect

Fig. 3-1 Create zone

CREATE AN INITIAL ZONE

Once your account is created, proceed to the "Zones" screen, and if needed tap the + icon to enter the

"New Zone" screen as shown below. Fill in the "Enter Location" eld. The other elds will auto-ll. Then tap

"Save Zone". Proceed by tapping on the newly created zone. See Fig. 3-1, Fig. 3-2 and Fig. 3-3 for details.

Note: It is recommended you allow RHP Connect to access your location for full functionality of the app.

Fig. 3-2 Save zone Fig. 3-3 Proceed to zone

Fill in

Save

APP SETUP (Cont.)

Tap to

proceed to

zone

Fill in

APP SETUP (Cont.)

SETUP COMPLETE

Once you have successfully entered your unit, it will appear as shown below

in the "Device" screen. Your app is now ready to be used. Tap your device

and proceed to the OPERATION section for details on use.

Fig. 4-1 Setup complete

ADD YOUR DEVICE

(SINGLE CONTROL MODELS)

1. Press the THERMOMETER POWER

SWITCH on the grill control panel (see Fig.

4-1). The grill display will illuminate.

2. Hold your device up against the grill display

screen (see Fig. 4-2), then follow the prompts

to pair the grill to the app.

3. Fill in the elds as needed. Then tap

"Connect". See Fig. 4-3, A and B, and

Fig. 4-4, C.

4. Tap on your grill under the "Devices" screen

(see Fig. 4-5, D, under SINGLE CONTROL

MODELS). The app will proceed to the grill

operating default screen.

Your app is now ready to control the electric

grill. Proceed to the APP OPERATING

INSTRUCTIONS section.

ADD YOUR DEVICES

(DUAL CONTROL MODELS)

1. Press the THERMOMETER POWER

SWITCH on the grill control panel (see

Fig. 4-1). Both grill displays will illuminate.

2. Hold your device up against the grill's

LEFT display screen (see Fig. 4-2), then

follow the prompts to pair the grill's left

display to the app.

3. Fill in the fields as needed. Then

tap "Connect". See Fig. 4-3, A and

B, and Fig. 4-4, C.

4. Once the left side is paired, hold

your electronic device up against

the RIGHT grill screen display and

tap the + icon (Fig. 4-5, D, under

DUAL CONTROL MODELS).

Repeat the pairing process for the

right side. Both the left and right

controls are now paired. They will

display as one device as shown in

Fig. 4-5, E.

5. Tap on your grill under the

"Devices" screen (see Fig. 4-5,

E). The app will proceed to the grill

operating default screen.

Your app is now ready to control the

electric grill. Proceed to the APP

OPERATING INSTRUCTIONS section.

Fig. 4-4 Conrm connection

Tap

(number located

on rating label)

Fill in

Pair

Fig. 4-3 Add your device

Tap to

refresh

Tap to pair

screen on

right side

EBoth left & right

controls will display

as one device. Tap to

proceed.

DSelect device

Tap to

refresh

Fig. 4-5 Select device

SINGLE CONTROL DUAL CONTROL MODELS

Thermometer power switch

Fig. 4-1 Turn on Unit Fig. 4-2 Tap device against display

(Bluetooth

signal

strength)

(Bluetooth

signal

strength)

OPERATING INSTRUCTIONS

WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS AND ALL INFORMATION FOUND IN

THE SAFETY / WARNING CODES, AND IMPORTANT SAFEGUARDS SECTIONS OF THE

ELECTRIC GRILL OWNER'S MANUAL, A FIRE MAY RESULT, CAUSING PROPERTY

DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE.

BEFORE USE

Ensure that the electric grill is properly installed, the power source is turned on, the RHP connect app is setup on

your electronic device, and your grill digital control(s) are successfully paired with the RHP CONNECT app.

Ensure that you have read all instructions completely and carefully prior to product use. Refer to them

as needed.

Note: The digital controls on the grill are bluetooth and wi enabled. Bluetooth has a max range operation of up

to 30 feet (range may vary between device model/version). To extend the range of operation, the device

can be connected to wi. See the CONNECT TO WIFI section to setup.

Note: When using Bluetooth, the unit can be controlled by only one electronic device at a time, whereas connecting

via wi enables two devices to simultaneously operate the unit.

FOR YOUR SAFETY, READ BEFORE USING THE GRILL

Operation continued on next page

APP CONTROL MODES

Fire Magic Electric Grills are available with single and dual digital controls. The app's single control mode is

mainly depicted in this instruction. Dual control models (grills with left and right digital controls) function identically

to the single control mode, with the sole dierence being that the dual mode is equipped with two controls that are

controlled independently; the top control for the LEFT portion of the grill and the bottom control for the RIGHT portion

of the grill. See below to familiarize yourself with the mode you will be using.

SINGLE CONTROL MODE DUAL CONTROL MODE

Fig. 5-1 Single and dual control modes

LEFT

CONTROLS

RIGHT

CONTROLS

For best user experience and to receive thermometer/thermostat rmware updates, it is recommended

to connect the thermometer/thermostat to wi. See the CONNECT TO WIFI section for details.

AVANT UTILISATION

Assurez-vous que le gril électrique est correctement installé, que la source

d'alimentation est allumée, que l'application RHP Connect est congurée

sur votre appareil électronique, et que les commandes numériques de votre

gril sont connectées avec succès à l'application RHP Connect.

Assurez-vous d'avoir lu toutes les instructions attentivement et

intégralement avant d'utiliser le produit. Référez-vous à elles au besoin.

Note: Les commandes numériques du gril sont équipées de la

connectivité Bluetooth et Wi-Fi. Le Bluetooth a une portée maximale

de fonctionnement pouvant atteindre 30 pieds (la portée peut varier

en fonction du modèle/version de l'appareil). Pour étendre la portée de

fonctionnement, l'appareil peut être connecté au Wi-Fi. Consultez la

section "CONNECT TO WIFI" pour la conguration.

Note: Lors de l'utilisation du Bluetooth, l'unité ne peut être contrôlée

que par un seul appareil électronique à la fois, tandis que la connexion via

le Wi-Fi permet à deux appareils de fonctionner simultanément sur l'unité.

POUR VOTRE SÉCURITÉ, LIRE AVANT D'UTILISER LE GRIL

Pour des détails complets sur les commandes numériques du gril

électrique, consultez le manuel du propriétaire du gril électrique.

ALLUMAGE DU GRIL ET DES COMMANDES

NUMÉRIQUES

Pour contrôler le gril électrique via l'application, vous devez d'abord

l'allumer manuellement. L'interrupteur d'alimentation du thermomètre

du gril se trouve sur le côté droit du panneau de contrôle.

1. Appuyez sur l'interrupteur d'alimentation du thermomètre

(voir Fig. 6-1). L'achage s'allumera et restera en mode "veille".

2. Appuyez et maintenez enfoncé le bouton de la MINUTERIE (sur

l'achage du gril) jusqu'à ce que le reste de l'achage s'illumine.

Voir Fig. 6-2, A. Cela active le thermomètre/thermostat.

3. Maintenant que le thermomètre/thermostat est allumé, LES

ÉLÉMENTS CHAUFFANTS COMMENCERONT À PRÉCHAUFFER

et les lectures du gril s'acheront sur l'application. Voir Fig. 6-2,

B et Fig. 6-3.

AVERTISSEMENT: L'état de marche/arrêt de l'élément chauant

doit être vérié en personne, car c'est un appareil surveillé. Le

point à côté de la lecture de la température sur le gril (voir Fig.

6-2) indique que l'élément est allumé.

• L'unité commence automatiquement à préchauffer à la

température par défaut de 450°F (232°C). Pour régler la

température souhaitée, consultez la section RÉGLAGE DE LA

TEMPÉRATURE DE CUISSON ci-dessous.

4. Pour les modèles à double commande, répétez l'étape 2 pour activer l'autre thermomètre/thermostat.

RÉGLAGE DE LA TEMPÉRATURE DE CUISSON

Réglez la température de cuisson en tapant sur l'achage de la Temp. Entrez la température souhaitée, puis appuyez sur Done.

• L'achage de la température va augmenter jusqu'à ce qu'elle atteigne la température dénie. Une fois atteinte, une notication

s'achera à l'écran, l'appareil vibrera et sonnera. Suivez les instructions à l'écran pour le mettre en silence.

• La température de consigne achée reste inchangée quelle que soit la température réelle. Même en cas d'ouverture fréquente du

couvercle, de conditions environnementales changeantes ou d'ajout d'aliments froids provoquant des uctuations de température,

la température de consigne restera la température cible jusqu'à ce que vous en régliez une nouvelle manuellement ou si elle dière

de 100°F par rapport à la température ambiante réelle.

Fig. 6-1 Allumer le gril électrique

(Seuls ces icônes seront illuminés en mode veille)

D'alimentation

thermomètre

(Achage numérique sous verre)

Fig. 6-3 Températures achées sur l'application

Appuyez

pour entrer la

température

souhaitée

Fig. 6-2 Allumer le thermomètre/thermostat

Appuyez et maintenez enfoncé

le bouton MINUTERIE

ALes lectures de

température s'acheront

sur l'application

Indicateur

de marche/

arrêt de

l'élément

chauant

INSTRUCTIONS D'UTILISATION

AVERTISSEMENT: SI VOUS NE SUIVEZ PAS

CES INSTRUCTIONS, AINSI QUE TOUTES LES

INFORMATIONS DANS LES SECTIONS DE

SÉCURITÉ, AVERTISSEMENTS, ET MESURES

DE SÉCURITÉ IMPORTANTES DU MANUEL DU

PROPRIÉTAIRE DU GRIL ÉLECTRIQUE, UN

INCENDIE PEUT SURVENIR, CAUSANT DES

DOMMAGES MATÉRIELS, DES BLESSURES

PERSONNELLES OU LA PERTE DE VIES.

Appuyez pour

éteindre la

chaleur et les

commandes

numériques sur

le gril

Note: Ce bouton

n'allume pas la

chaleur ni les

commandes

numériques. Par

mesure de sécurité,

il doit être allumé

manuellement à l'aide

des commandes du

gril.

For complete details regarding the digital controls

featured on the electric grill, see the electric grill

owner's manual.

POWER ON GRILL AND DIGITAL CONTROLS

To control the electric grill via the app, the grill must

rst be manually turned on. The grill thermometer power

switch is located on the right side of the control panel.

1. Press the thermometer power switch (see Fig. 7-1).

The display will turn on and remain in "standby mode".

2. Press and hold the TIMER button (on the grill display)

until the remainder of the display illuminates. See Fig.

7-2, A. This activates the thermometer/thermostat.

3. Now that the thermometer/thermostat is turned on,

THE HEATING ELEMENTS WILL START TO

PREHEAT and the grill readings will display on the

app. See Fig. 7-2, B and Fig. 7-3.

WARNING: The heating element ON/OFF

status must be veried in person - it is an attended

appliance. The dot next the temp. reading on the grill

(see Fig. 7-2) indicates that the element is on.

• The unit automatically begins to preheat to

the default temperature of 450° F. To set your

desired temperature, see the SET GRILLING

TEMPERATURE section below.

• The readings on the app update every 5 seconds.

4. For dual control models, repeat step 2 to activate

the other thermometer/thermostat.

POWER OFF GRILL DIGITAL CONTROLS

Press the O button on the app to turn o the heat and

thermometer/thermostat (see Fig. 7-3). The controls will

remain inactive and the display will switch to "standby

mode", and the heating element will turn o (see Fig. 7-1).

The thermometer power button on the grill's control

panel MUST be switch to the OFF position when the

grill is not in use.

Note: The O button on the app WILL NOT turn ON

power to the thermometer/thermostat. It must

be manually turned on via the grill by pressing and

holding the TIMER button. See the section above

and Fig. 7-1 to turn on.

SET GRILLING TEMPERATURE

Set the grilling temperature by tapping on the Temp display

reading. Input in the desired temperature, then tap Done.

• The temp. display will climb until it reaches the

set temperature. Once reached, a notication will

display on the screen, the device will vibrate and

ring. Follow the prompts on the screen to silence.

• The displayed set temperature remains unchanged

regardless of the actual temperature. Even with

frequent lid opening, varying environmental conditions, or the addition of cold food causing temperature

uctuations, the set temperature will remain as the target temperature until you manually set a new one

or if there's a 100°F dierence between the set temperature and the actual ambient temperature.

Fig. 7-1 Turn on electric grill

(Only these icons will be illuminated

when in standby mode)

Thermometer

power switch (Under glass digital display)

OPERATING INSTRUCTIONS (cont.)

Fig. 7-3 Temp readings on app

Press to turn

OFF heat and

digital controls

on grill.

Note: This button

does not turn ON

the heat and digital

controls. As a safety

measure, it must

be manually turned

on using the grill's

controls.

Tap to input

your desired

temperature

Fig. 7-2 Power ON thermometer/thermostat

Press and hold

TIMER button

ATemp. readings will

display on app

Heating

element

ON/OFF

indicator

SETTING THE TIMER

Set the timer by tapping on the Timer display. Input the

desired time, then tap OK (see Fig. 8-1).

• The timer will start and the count down will show

on the Timer display.

• The timer displays in the format of Minutes:Seconds

(see Fig. 8-1).

• Once the timer reaches zero, a notication will

display on the screen, the device will vibrate and

ring (if set on your device), and the grill controls

will start ashing and the alarm will sound. Follow

the prompts on the screen to silence.

MEAT PROBE

Note: The probe display grays-out when the meat probe

is not connected (see Fig. 8-1).

For single control models, the probe jack is on the right side

of the control panel. For dual control models, a probe jack

can be found on the left and right sides of the control panel.

Connect the meat probe to the probe jack. The probe

temperature will display. At this point, the meat probe can

be inserted into the meat for temperature monitoring.

For complete details about your meat probe, see

the electric grill owner's manual under the DIGITAL

THERMOMETER / THERMOSTAT section.

To set the meat probe temp/alarm:

Tap on the Probe Set display and input your desired

temperature (see Fig. 8-2). Tap Done to conrm. The target

temp will be shown on the probe set display.

• The probe is calibrated specifically for use at

temperatures between 125˚F and 180˚F. Do not set

the probe outside of those parameters.

Fig. 8-1 Tap timer to set

Tap to input

your desired

time

SecondsMinutes

(Meat probe

not connected)

Fig. 8-2 Tap probe set to set probe temp

Tap to input

desired meat

probe temp

OPERATING INSTRUCTIONS (cont.)

GRILL GUIDE

The grill guide serves as a convenient point of reference

during cooking, and when the meat probe is connected,

you may choose a temperature from the grill guide and it

will set it to the meat probe temp/alarm.

1. From the default screen, tap on Grill Guide.

2. Tap on the desired temperature, then tap OK to

conrm. See Fig. 9-1.

Note: Dual control models - When making your

selection, a prompt will ask to apply your selection

to the left or right control. Select Left Probe or

Right Probe and the prompt will close and apply

your settings automatically.

CONNECT TO WIFI

Connecting the app to a wi network (2.4 GHz only) will

extend the range for a better grilling experience. Before

setting up wi, ensure your electronic device is already

connected to the wi network.

Important: Ensure your electric grill is within range

of the wi signal.

1. From the default screen, tap on the Settings icon.

2. Verify the wi name displaying in the app is correct.

3. Type in the wi password. If needed, clear out the

dots before typing in the password.

4. Tap OK. It will exit the settings screen and go back

to the default screen. A prompt reading "WiFi Setup

Successful" will display. See Fig. 9-2.

Note: It is possible that the themometer on the grill may

reboot after successfully connecting to wi.

Note: If the incorrect wi name is displayed, tap on the

incorrect wi name and select the correct wi

name from the list of available networks, input the

password, then tap OK.

Fig. 9-1 Grill guide

Tap on desired

temperature to set

on meat probe

Fig. 9-2 Wi setup

OPERATING INSTRUCTIONS (cont.)

Tap on

Grill Guide

Tap on OK

to conrm

Tap on

Settings

icon

Type in

password

Tap OK

Ensure

correct wi

name is

displayed

CHANGE DEGREE MODE (F°/C°)

1. From the default screen, tap on the Settings icon.

2. Under Degree Mode, select F° or C°, then tap OK to

conrm. See Fig. 10-1.

NOTIFICATIONS

1. From the default screen, tap on the Settings icon.

2. Tap on the Notifications toggle switch to turn

notications on or o, then tap OK to conrm. See

Fig. 10-1.

Note: Notications may vary between device models

and/or notification settings on the device's

operating system.

Note: If solely operating via bluetooth, the screen on

the electronic device must remain on (disable

screen timeout settings on device) at all times

while cooking to receive all notications.

DUAL CONTROL SWAP

If the app's left and right controls are reversed:

1. From the default screen, tap on the Settings icon.

2. Under Device ID, tap on <-Swap-> to swap the

controls, then tap OK to conrm. See Fig. 10-2.

FIRMWARE UPDATE

1. Ensure:

• the thermometer power switch on the grill is turned

on (leave unit in "standby mode" - heat is o)

• the electric grill is connected to the app

• the app is connected to wi (must be connected

to wi for update to work, see CONNECT TO WIFI

section to setup)

• the grill and electronic device have a strong wi

signal

2. Once all the above are conrmed, from the default

screen tap on the Settings icon.

3. Under Firmware, tap on "Update".

Note: If "update" button is not visible, the rmware version

is up to date or wi is not connected.

ADDITIONAL SETTINGS

• The device ID number is for tech support reference.

• To rename your device name, tap on the device

name, type in new name, then tap Done.

Fig. 10-1 Degree Mode & Notications

Fig. 10-2 Swap dual controls

OPERATING INSTRUCTIONS (cont.)

Tap on OK

to conrm

Tap to swap

the controls

Tap on

Settings

icon

DUAL CONTROL MODELS ONLY

Select F°

or C°

Tap to turn

notications

ON or OFF

Tap on OK

to conrm

Tap on

Settings icon

(from Default

Screen)

CHECKING THE BATTERY

The remote screen displays a battery icon on the bottom right of the screen. Tap the icon to enter and

view the battery level. Tap the confirm icon to exit the screen. See Fig. 11-1 and Fig. 11-2.

SETTINGS

The remote screen displays a settings icon on the bottom right of the screen. Tap the icon to enter and

view the settings. Adjust as needed. Tap the confirm icon to exit the screen. See Fig. 11-1 and Fig. 11-2.

Note: Turning the Notications to "On" will enable a 2 hour reminder on your phone. This features informs

you that the burner has been on for 2 hours, via a pop up notication. To disable, simply turn o the

Notications option. See Fig. 11-2.

OPERATING INSTRUCTIONS (Cont.)

ADDING, EDITING, DELETING A NEW ZONE OR DEVICE

• To add a new zone or device, tap the + icon found on the top right of your screen (see Fig. 11-1 or Fig. 11-2).

• To delete a zone or device, slide your nger across the desired unit, and tap "Delete" (see Fig. 11-1 or Fig. 11-2).

• To edit an existing zone, slide your nger across the desired zone, and tap "Edit" (see Fig. 11-1).

LOGGING OUT

To log out, simply click on the Logout icon and then tap Yes (see Fig. 11-3). To prevent unwanted use, it is recommended

to log out after device is turned o.

Fig. 11-2 Add/Delete Device

Fig. 11-1 Add/Edit/Delete Zone

Slide left to show Edit / Delete

Fig. 11-3 Logging out

Slide left to show Delete

Tap to

log out

FORGOT PASSWORD

Select "Forgot password" on the home screen. Then follow the prompts on your screen to update your password.

See Fig. 11-2 through Fig. 11-4 for details.

• You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets blocked.

Fig. 11-3 Fill out screen

Fig. 11-2 Select forgot password Fig. 11-4 Update password

Fill in

CTap

ATap

Fill in

ETap

Tap to

add

zone

Tap to

add

device

ADDING, EDITING, DELETING A NEW ZONE OR DEVICE

• To add an additional zone or device, tap the + icon found on the top right of your screen (see Fig. 12-1 or Fig. 12-2).

• To delete a zone or device, slide your nger across the desired unit, and tap "Delete" (see Fig. 12-1 or Fig. 12-2).

• To edit an existing zone, slide your nger across the desired zone, and tap "Edit" (see Fig. 12-1).

LOGGING OUT

To log out, simply click on the logout icon and then tap yes (see Fig. 12-3).To prevent unwanted use, it is recommended

to log out after device is turned o.

Fig. 12-2 Add/Delete Device

Fig. 12-1 Add/Edit/Delete Zone

Slide left to show Edit / Delete

Fig. 12-3 Logging out

Slide left to show Delete

Tap to

log out

FORGOT PASSWORD

Select "Forgot password" on the home screen. Then follow the prompts on your screen to update your password. See

Fig. 12-4 through Fig. 12-5 for details.

• You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets blocked.

Fig. 12-5 Fill out screen

Fig. 12-4 Select forgot password Fig. 12-6 Update password

Fill in

CTap

ATap

Fill in

ETap

Tap to

add

zone

Tap to

add

device

TROUBLESHOOTING

If you are having trouble while using the app, see below to identify the problem.

TECHNICAL APP ISSUES

If you need assistance on a technical issue related to the app (log in,

connectivity, etc.), please e-mail the app support department support@app-

assist.com or call (833) 437-8783. You may also tap on the support icon

from the Zones screen (see Fig. 12-1) to call support directly from the app.

ELECTRIC GRILL ISSUES

If you are having trouble with the operation of the electric grill, see the

TROUBLESHOOTING section of the manual included with your grill.

If the information on this page does not resolve your issue, please

contact your local dealer, e-mail our general support department:

[email protected], or visit our web site at www.rhpeterson.com.

PROBLEM POSSIBLE CAUSE CORRECTION

Digital

display

does not

work

1. Thermometer power switch not on 1. Ensure thermometer power switch on control panel is on (and

light is illuminated).

2. Electronic device out of range of

electric grill

2. Ensure device is within 30 feet (bluetooth) or within the wi signal

range.

3. App not paired with electric grill 3. Pair device. Refer to the ADD YOUR DEVICE section for details.

4. Faulty thermometer/thermostat

control

4.Check/replace thermometer/thermostat control.

5. Power failure 5. Check if power is available.

6. Power not connected properly 6. Make sure the power source and powering equipment is properly

connected and tested.

Digital

display

does not

respond to

electronic

device

1. App not paired with electric grill 1. Pair device. Refer to ADD YOUR DEVICE section for details.

2. App update needed 2. Check in the app store for any updates and follow the prompts.

3. Thermometer/thermostat rmware

update needed

3. Update rmware via the app. Refer to the FIRMWARE UPDATE

section for details.

4. Electronic device out of range of

electric grill

4. Ensure device is within 30 feet (bluetooth) or within the wi signal

range (if setup to wi).

5. Bluetooth or wi disconnected 5. Reconnect bluetooth or wi on your electronic device.

6. Unable to use the app 6. If you are unable to operate the grill using the app, turn o the grill

by pressing the thermometer power switch or you may continue to

operate the electric grill manually using the grill's touch controls.

Reinstall the app or call support.

7. Faulty thermometer/thermostat

control

7.Check/replace thermometer/thermostat control.

Error code:

Err

1. Thermocouple failure 1. Thermocouple disconnected or faulty. Check connection or

replace if faulty.

Fig. 12-1 Call support

Tap to call

app support

TROUBLESHOOTING

INSTALLATION OR APP USE ISSUES

If you have trouble with the bluetooth control installation or app use, please reference this list below to identify

the problem.

TECHNICAL APP ISSUES

If you need assistance on a technical issue related to the app (log in, connectivity, etc.), please e-mail the

app support department [email protected].

BURNER SYSTEM ISSUES

If you have trouble with the installation or operation of the burner system, see the TROUBLESHOOTING section

of the manual included with your burner.

If the information on this page does not resolve your issue, please contact your local

dealer, e-mail our general support department: [email protected], or visit our web

site at www.rhpeterson.com.

NOTES

Please use this page to record any information that you may want to have at hand.

Fire Magic Electric Grill App Setup and Operation Manuel utilisateur

Marque: Fire Magic

Modèle: Electric Grill App Setup and Operation

Catégorie: Thermostats

Taper: Manuel utilisateur

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English: Fire Magic Electric Grill App Setup and Operation User manual

Fire Magic Electric Grill App Setup and Operation Manuel utilisateur

Fire Magic Electric Grill App Setup and Operation Manuel utilisateur

dans d''autres langues

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