Fire Magic Electric Grill App Setup and Operation Manuel utilisateur

Fire Magic
Marque
Fire Magic
Modèle
Electric Grill App Setup and Operation
Catégorie
Thermostats
Taper
Manuel utilisateur
1
REV 0 - B - 2312051545 L-C2-714
ROBERT H. PETERSON CO. • 14724 East Proctor Avenue • City of Industry, CA 91746
RHP CONNECT APP
Setup & Operation
GETTING STARTED
VERIFY COMPATIBILITY
The app and touch-controlled digital thermometer/thermostat is oered with select Fire Magic Electric Grills, and
is compatible with select electronic devices. See Table 1 and Table 2.
Product Models
Electric Grill EL500
Table 1 - Appliance Compatibility
Electronic Device
Operating System Requirements
iOS 11.0 or higher
Android v10.0 or higher
Table 2 - Electronic Device Requirements
DOWNLOAD AND INSTALL RHP CONNECT APP
Visit https://www.firemagicgrills.com/digital-touch-control/
or simply scan the QR code on the right.
INSTALL ELECTRIC GRILL
If not already done, follow the instruction manual provided with your electric grill for proper installation.
Then proceed to the following APP SETUP section.
2
CREATE AN ACCOUNT
Note: This app setup process must be repeated for each device in the household that will be used for operation.
Download the "RHP Connect" app from the Peterson website or by searching in your app store (see Fig. 2-1
for app logo). Then follow the prompts on your screen to create an account. See Fig. 2-2 through Fig. 2-4 for
details.
•You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets
blocked.
•For select devices, you can sign in using external platforms such as Google or Facebook.
APP SETUP
Fig. 2-1
Download RHP Connect
Fig. 2-3 Fill out screen and sign up Fig. 2-4 Conrm sign up
Fig. 2-2 Select create account / sign up
Tap
A
Fill in
B
Tap
C
Fill in
D
Tap
Before setting up, ensure the RHP CONNECT app is downloaded and installed.
Visit https://www.remagicgrills.com/digital-touch-control/ to download.
CREATE AN ACCOUNT
Note: This app setup process must be repeated for each device in the household that will be used for operation.
To download and install the "RHP Connect" app, scan the QR code on the previous page, visit the link above, or
search for "RHP Connect" in your app store (see Fig. 2-1 for app logo). Then follow the prompts on your screen
to create an account. See Fig. 2-2 through Fig. 2-4 for details.
•You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets
blocked.
•For select devices, you can sign in using external platforms such as Google or Facebook.
3
ADD YOUR DEVICE
Proceed past the "Zones" screen into the newly created zone. Follow the prompts to pair your device's
bluetooth with the control unit. Once paired, the screen should appear as below (or similar). Fill in the
fields as needed. Then tap "Connect". See Fig. 3-3 and Fig. 3-4 for details.
Note: You may need to gently tap your device on the control unit to pair.
Fig. 3-4 Add your device Fig. 3-5 Conrm connection
A
Pair
C
Connect
Fig. 3-1 Create zone
CREATE AN INITIAL ZONE
Once your account is created, proceed to the "Zones" screen, and if needed tap the + icon to enter the
"New Zone" screen as shown below. Fill in the "Enter Location" eld. The other elds will auto-ll. Then tap
"Save Zone". Proceed by tapping on the newly created zone. See Fig. 3-1, Fig. 3-2 and Fig. 3-3 for details.
Note: It is recommended you allow RHP Connect to access your location for full functionality of the app.
Fig. 3-2 Save zone Fig. 3-3 Proceed to zone
A
Fill in
B
Save
APP SETUP (Cont.)
Tap to
proceed to
zone
C
B
Fill in
4
APP SETUP (Cont.)
SETUP COMPLETE
Once you have successfully entered your unit, it will appear as shown below
in the "Device" screen. Your app is now ready to be used. Tap your device
and proceed to the OPERATION section for details on use.
Fig. 4-1 Setup complete
ADD YOUR DEVICE
(SINGLE CONTROL MODELS)
1. Press the THERMOMETER POWER
SWITCH on the grill control panel (see Fig.
4-1). The grill display will illuminate.
2. Hold your device up against the grill display
screen (see Fig. 4-2), then follow the prompts
to pair the grill to the app.
3. Fill in the elds as needed. Then tap
"Connect". See Fig. 4-3, A and B, and
Fig. 4-4, C.
4. Tap on your grill under the "Devices" screen
(see Fig. 4-5, D, under SINGLE CONTROL
MODELS). The app will proceed to the grill
operating default screen.
Your app is now ready to control the electric
grill. Proceed to the APP OPERATING
INSTRUCTIONS section.
ADD YOUR DEVICES
(DUAL CONTROL MODELS)
1. Press the THERMOMETER POWER
SWITCH on the grill control panel (see
Fig. 4-1). Both grill displays will illuminate.
2. Hold your device up against the grill's
LEFT display screen (see Fig. 4-2), then
follow the prompts to pair the grill's left
display to the app.
3. Fill in the fields as needed. Then
tap "Connect". See Fig. 4-3, A and
B, and Fig. 4-4, C.
4. Once the left side is paired, hold
your electronic device up against
the RIGHT grill screen display and
tap the + icon (Fig. 4-5, D, under
DUAL CONTROL MODELS).
Repeat the pairing process for the
right side. Both the left and right
controls are now paired. They will
display as one device as shown in
Fig. 4-5, E.
5. Tap on your grill under the
"Devices" screen (see Fig. 4-5,
E). The app will proceed to the grill
operating default screen.
Your app is now ready to control the
electric grill. Proceed to the APP
OPERATING INSTRUCTIONS section.
Fig. 4-4 Conrm connection
C
Tap
(number located
on rating label)
B
Fill in
A
Pair
Fig. 4-3 Add your device
Tap to
refresh
Tap to pair
screen on
right side
D
EBoth left & right
controls will display
as one device. Tap to
proceed.
DSelect device
Tap to
refresh
Fig. 4-5 Select device
SINGLE CONTROL DUAL CONTROL MODELS
OR
Thermometer power switch
Fig. 4-1 Turn on Unit Fig. 4-2 Tap device against display
(Bluetooth
signal
strength)
(Bluetooth
signal
strength)
5
OPERATING INSTRUCTIONS
WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS AND ALL INFORMATION FOUND IN
THE SAFETY / WARNING CODES, AND IMPORTANT SAFEGUARDS SECTIONS OF THE
ELECTRIC GRILL OWNER'S MANUAL, A FIRE MAY RESULT, CAUSING PROPERTY
DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE.
BEFORE USE
Ensure that the electric grill is properly installed, the power source is turned on, the RHP connect app is setup on
your electronic device, and your grill digital control(s) are successfully paired with the RHP CONNECT app.
Ensure that you have read all instructions completely and carefully prior to product use. Refer to them
as needed.
Note: The digital controls on the grill are bluetooth and wi enabled. Bluetooth has a max range operation of up
to 30 feet (range may vary between device model/version). To extend the range of operation, the device
can be connected to wi. See the CONNECT TO WIFI section to setup.
Note: When using Bluetooth, the unit can be controlled by only one electronic device at a time, whereas connecting
via wi enables two devices to simultaneously operate the unit.
FOR YOUR SAFETY, READ BEFORE USING THE GRILL
Operation continued on next page
APP CONTROL MODES
Fire Magic Electric Grills are available with single and dual digital controls. The app's single control mode is
mainly depicted in this instruction. Dual control models (grills with left and right digital controls) function identically
to the single control mode, with the sole dierence being that the dual mode is equipped with two controls that are
controlled independently; the top control for the LEFT portion of the grill and the bottom control for the RIGHT portion
of the grill. See below to familiarize yourself with the mode you will be using.
SINGLE CONTROL MODE DUAL CONTROL MODE
Fig. 5-1 Single and dual control modes
LEFT
CONTROLS
RIGHT
CONTROLS
For best user experience and to receive thermometer/thermostat rmware updates, it is recommended
to connect the thermometer/thermostat to wi. See the CONNECT TO WIFI section for details.
6
AVANT UTILISATION
Assurez-vous que le gril électrique est correctement installé, que la source
d'alimentation est allumée, que l'application RHP Connect est congurée
sur votre appareil électronique, et que les commandes numériques de votre
gril sont connectées avec succès à l'application RHP Connect.
Assurez-vous d'avoir lu toutes les instructions attentivement et
intégralement avant d'utiliser le produit. Référez-vous à elles au besoin.
Note: Les commandes numériques du gril sont équipées de la
connectivité Bluetooth et Wi-Fi. Le Bluetooth a une portée maximale
de fonctionnement pouvant atteindre 30 pieds (la portée peut varier
en fonction du modèle/version de l'appareil). Pour étendre la portée de
fonctionnement, l'appareil peut être connecté au Wi-Fi. Consultez la
section "CONNECT TO WIFI" pour la conguration.
Note: Lors de l'utilisation du Bluetooth, l'unité ne peut être contrôlée
que par un seul appareil électronique à la fois, tandis que la connexion via
le Wi-Fi permet à deux appareils de fonctionner simultanément sur l'unité.
POUR VOTRE SÉCURITÉ, LIRE AVANT D'UTILISER LE GRIL
Pour des détails complets sur les commandes numériques du gril
électrique, consultez le manuel du propriétaire du gril électrique.
ALLUMAGE DU GRIL ET DES COMMANDES
NUMÉRIQUES
Pour contrôler le gril électrique via l'application, vous devez d'abord
l'allumer manuellement. L'interrupteur d'alimentation du thermomètre
du gril se trouve sur le côté droit du panneau de contrôle.
1. Appuyez sur l'interrupteur d'alimentation du thermomètre
(voir Fig. 6-1). L'achage s'allumera et restera en mode "veille".
2. Appuyez et maintenez enfoncé le bouton de la MINUTERIE (sur
l'achage du gril) jusqu'à ce que le reste de l'achage s'illumine.
Voir Fig. 6-2, A. Cela active le thermomètre/thermostat.
3. Maintenant que le thermomètre/thermostat est allumé, LES
ÉLÉMENTS CHAUFFANTS COMMENCERONT À PRÉCHAUFFER
et les lectures du gril s'acheront sur l'application. Voir Fig. 6-2,
B et Fig. 6-3.
AVERTISSEMENT: L'état de marche/arrêt de l'élément chauant
doit être vérié en personne, car c'est un appareil surveillé. Le
point à côté de la lecture de la température sur le gril (voir Fig.
6-2) indique que l'élément est allumé.
• L'unité commence automatiquement à préchauffer à la
température par défaut de 450°F (232°C). Pour régler la
température souhaitée, consultez la section RÉGLAGE DE LA
TEMPÉRATURE DE CUISSON ci-dessous.
4. Pour les modèles à double commande, répétez l'étape 2 pour activer l'autre thermomètre/thermostat.
RÉGLAGE DE LA TEMPÉRATURE DE CUISSON
Réglez la température de cuisson en tapant sur l'achage de la Temp. Entrez la température souhaitée, puis appuyez sur Done.
• L'achage de la température va augmenter jusqu'à ce qu'elle atteigne la température dénie. Une fois atteinte, une notication
s'achera à l'écran, l'appareil vibrera et sonnera. Suivez les instructions à l'écran pour le mettre en silence.
• La température de consigne achée reste inchangée quelle que soit la température réelle. Même en cas d'ouverture fréquente du
couvercle, de conditions environnementales changeantes ou d'ajout d'aliments froids provoquant des uctuations de température,
la température de consigne restera la température cible jusqu'à ce que vous en régliez une nouvelle manuellement ou si elle dière
de 100°F par rapport à la température ambiante réelle.
Fig. 6-1 Allumer le gril électrique
(Seuls ces icônes seront illuminés en mode veille)
D'alimentation
du
thermomètre
(Achage numérique sous verre)
Fig. 6-3 Températures achées sur l'application
Appuyez
pour entrer la
température
souhaitée
Fig. 6-2 Allumer le thermomètre/thermostat
Appuyez et maintenez enfoncé
le bouton MINUTERIE
ALes lectures de
température s'acheront
sur l'application
B
Indicateur
de marche/
arrêt de
l'élément
chauant
INSTRUCTIONS D'UTILISATION
AVERTISSEMENT: SI VOUS NE SUIVEZ PAS
CES INSTRUCTIONS, AINSI QUE TOUTES LES
INFORMATIONS DANS LES SECTIONS DE
SÉCURITÉ, AVERTISSEMENTS, ET MESURES
DE SÉCURITÉ IMPORTANTES DU MANUEL DU
PROPRIÉTAIRE DU GRIL ÉLECTRIQUE, UN
INCENDIE PEUT SURVENIR, CAUSANT DES
DOMMAGES MATÉRIELS, DES BLESSURES
PERSONNELLES OU LA PERTE DE VIES.
Appuyez pour
éteindre la
chaleur et les
commandes
numériques sur
le gril
Note: Ce bouton
n'allume pas la
chaleur ni les
commandes
numériques. Par
mesure de sécurité,
il doit être allumé
manuellement à l'aide
des commandes du
gril.
7
For complete details regarding the digital controls
featured on the electric grill, see the electric grill
owner's manual.
POWER ON GRILL AND DIGITAL CONTROLS
To control the electric grill via the app, the grill must
rst be manually turned on. The grill thermometer power
switch is located on the right side of the control panel.
1. Press the thermometer power switch (see Fig. 7-1).
The display will turn on and remain in "standby mode".
2. Press and hold the TIMER button (on the grill display)
until the remainder of the display illuminates. See Fig.
7-2, A. This activates the thermometer/thermostat.
3. Now that the thermometer/thermostat is turned on,
THE HEATING ELEMENTS WILL START TO
PREHEAT and the grill readings will display on the
app. See Fig. 7-2, B and Fig. 7-3.
WARNING: The heating element ON/OFF
status must be veried in person - it is an attended
appliance. The dot next the temp. reading on the grill
(see Fig. 7-2) indicates that the element is on.
• The unit automatically begins to preheat to
the default temperature of 450° F. To set your
desired temperature, see the SET GRILLING
TEMPERATURE section below.
• The readings on the app update every 5 seconds.
4. For dual control models, repeat step 2 to activate
the other thermometer/thermostat.
POWER OFF GRILL DIGITAL CONTROLS
Press the O button on the app to turn o the heat and
thermometer/thermostat (see Fig. 7-3). The controls will
remain inactive and the display will switch to "standby
mode", and the heating element will turn o (see Fig. 7-1).
The thermometer power button on the grill's control
panel MUST be switch to the OFF position when the
grill is not in use.
Note: The O button on the app WILL NOT turn ON
power to the thermometer/thermostat. It must
be manually turned on via the grill by pressing and
holding the TIMER button. See the section above
and Fig. 7-1 to turn on.
SET GRILLING TEMPERATURE
Set the grilling temperature by tapping on the Temp display
reading. Input in the desired temperature, then tap Done.
• The temp. display will climb until it reaches the
set temperature. Once reached, a notication will
display on the screen, the device will vibrate and
ring. Follow the prompts on the screen to silence.
• The displayed set temperature remains unchanged
regardless of the actual temperature. Even with
frequent lid opening, varying environmental conditions, or the addition of cold food causing temperature
uctuations, the set temperature will remain as the target temperature until you manually set a new one
or if there's a 100°F dierence between the set temperature and the actual ambient temperature.
Fig. 7-1 Turn on electric grill
(Only these icons will be illuminated
when in standby mode)
Thermometer
power switch (Under glass digital display)
OPERATING INSTRUCTIONS (cont.)
Fig. 7-3 Temp readings on app
Press to turn
OFF heat and
digital controls
on grill.
Note: This button
does not turn ON
the heat and digital
controls. As a safety
measure, it must
be manually turned
on using the grill's
controls.
Tap to input
your desired
temperature
Fig. 7-2 Power ON thermometer/thermostat
Press and hold
TIMER button
ATemp. readings will
display on app
B
Heating
element
ON/OFF
indicator
8
SETTING THE TIMER
Set the timer by tapping on the Timer display. Input the
desired time, then tap OK (see Fig. 8-1).
• The timer will start and the count down will show
on the Timer display.
• The timer displays in the format of Minutes:Seconds
(see Fig. 8-1).
• Once the timer reaches zero, a notication will
display on the screen, the device will vibrate and
ring (if set on your device), and the grill controls
will start ashing and the alarm will sound. Follow
the prompts on the screen to silence.
MEAT PROBE
Note: The probe display grays-out when the meat probe
is not connected (see Fig. 8-1).
For single control models, the probe jack is on the right side
of the control panel. For dual control models, a probe jack
can be found on the left and right sides of the control panel.
Connect the meat probe to the probe jack. The probe
temperature will display. At this point, the meat probe can
be inserted into the meat for temperature monitoring.
For complete details about your meat probe, see
the electric grill owner's manual under the DIGITAL
THERMOMETER / THERMOSTAT section.
To set the meat probe temp/alarm:
Tap on the Probe Set display and input your desired
temperature (see Fig. 8-2). Tap Done to conrm. The target
temp will be shown on the probe set display.
• The probe is calibrated specifically for use at
temperatures between 125˚F and 180˚F. Do not set
the probe outside of those parameters.
Fig. 8-1 Tap timer to set
Tap to input
your desired
time
SecondsMinutes
(Meat probe
not connected)
Fig. 8-2 Tap probe set to set probe temp
Tap to input
desired meat
probe temp
OPERATING INSTRUCTIONS (cont.)
9
GRILL GUIDE
The grill guide serves as a convenient point of reference
during cooking, and when the meat probe is connected,
you may choose a temperature from the grill guide and it
will set it to the meat probe temp/alarm.
1. From the default screen, tap on Grill Guide.
2. Tap on the desired temperature, then tap OK to
conrm. See Fig. 9-1.
Note: Dual control models - When making your
selection, a prompt will ask to apply your selection
to the left or right control. Select Left Probe or
Right Probe and the prompt will close and apply
your settings automatically.
CONNECT TO WIFI
Connecting the app to a wi network (2.4 GHz only) will
extend the range for a better grilling experience. Before
setting up wi, ensure your electronic device is already
connected to the wi network.
Important: Ensure your electric grill is within range
of the wi signal.
1. From the default screen, tap on the Settings icon.
2. Verify the wi name displaying in the app is correct.
3. Type in the wi password. If needed, clear out the
dots before typing in the password.
4. Tap OK. It will exit the settings screen and go back
to the default screen. A prompt reading "WiFi Setup
Successful" will display. See Fig. 9-2.
Note: It is possible that the themometer on the grill may
reboot after successfully connecting to wi.
Note: If the incorrect wi name is displayed, tap on the
incorrect wi name and select the correct wi
name from the list of available networks, input the
password, then tap OK.
Fig. 9-1 Grill guide
Tap on desired
temperature to set
on meat probe
Fig. 9-2 Wi setup
OPERATING INSTRUCTIONS (cont.)
Tap on
Grill Guide
Tap on OK
to conrm
Tap on
Settings
icon
A
B
Type in
password
C
Tap OK
D
Ensure
correct wi
name is
displayed
B
C
A
10
CHANGE DEGREE MODE (F°/C°)
1. From the default screen, tap on the Settings icon.
2. Under Degree Mode, select F° or C°, then tap OK to
conrm. See Fig. 10-1.
NOTIFICATIONS
1. From the default screen, tap on the Settings icon.
2. Tap on the Notifications toggle switch to turn
notications on or o, then tap OK to conrm. See
Fig. 10-1.
Note: Notications may vary between device models
and/or notification settings on the device's
operating system.
Note: If solely operating via bluetooth, the screen on
the electronic device must remain on (disable
screen timeout settings on device) at all times
while cooking to receive all notications.
DUAL CONTROL SWAP
If the app's left and right controls are reversed:
1. From the default screen, tap on the Settings icon.
2. Under Device ID, tap on <-Swap-> to swap the
controls, then tap OK to conrm. See Fig. 10-2.
FIRMWARE UPDATE
1. Ensure:
• the thermometer power switch on the grill is turned
on (leave unit in "standby mode" - heat is o)
• the electric grill is connected to the app
• the app is connected to wi (must be connected
to wi for update to work, see CONNECT TO WIFI
section to setup)
• the grill and electronic device have a strong wi
signal
2. Once all the above are conrmed, from the default
screen tap on the Settings icon.
3. Under Firmware, tap on "Update".
Note: If "update" button is not visible, the rmware version
is up to date or wi is not connected.
ADDITIONAL SETTINGS
• The device ID number is for tech support reference.
• To rename your device name, tap on the device
name, type in new name, then tap Done.
Fig. 10-1 Degree Mode & Notications
Fig. 10-2 Swap dual controls
OPERATING INSTRUCTIONS (cont.)
Tap on OK
to conrm
Tap to swap
the controls
B
C
Tap on
Settings
icon
A
DUAL CONTROL MODELS ONLY
Select F°
or C°
Tap to turn
notications
ON or OFF
Tap on OK
to conrm
Tap on
Settings icon
(from Default
Screen)
11
CHECKING THE BATTERY
The remote screen displays a battery icon on the bottom right of the screen. Tap the icon to enter and
view the battery level. Tap the confirm icon to exit the screen. See Fig. 11-1 and Fig. 11-2.
SETTINGS
The remote screen displays a settings icon on the bottom right of the screen. Tap the icon to enter and
view the settings. Adjust as needed. Tap the confirm icon to exit the screen. See Fig. 11-1 and Fig. 11-2.
Note: Turning the Notications to "On" will enable a 2 hour reminder on your phone. This features informs
you that the burner has been on for 2 hours, via a pop up notication. To disable, simply turn o the
Notications option. See Fig. 11-2.
OPERATING INSTRUCTIONS (Cont.)
ADDING, EDITING, DELETING A NEW ZONE OR DEVICE
• To add a new zone or device, tap the + icon found on the top right of your screen (see Fig. 11-1 or Fig. 11-2).
• To delete a zone or device, slide your nger across the desired unit, and tap "Delete" (see Fig. 11-1 or Fig. 11-2).
• To edit an existing zone, slide your nger across the desired zone, and tap "Edit" (see Fig. 11-1).
LOGGING OUT
To log out, simply click on the Logout icon and then tap Yes (see Fig. 11-3). To prevent unwanted use, it is recommended
to log out after device is turned o.
Fig. 11-2 Add/Delete Device
Fig. 11-1 Add/Edit/Delete Zone
Slide left to show Edit / Delete
Fig. 11-3 Logging out
Slide left to show Delete
Tap to
log out
FORGOT PASSWORD
Select "Forgot password" on the home screen. Then follow the prompts on your screen to update your password.
See Fig. 11-2 through Fig. 11-4 for details.
• You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets blocked.
Fig. 11-3 Fill out screen
Fig. 11-2 Select forgot password Fig. 11-4 Update password
Fill in
B
CTap
ATap
Fill in
D
ETap
Tap to
add
zone
Tap to
add
device
12
ADDING, EDITING, DELETING A NEW ZONE OR DEVICE
• To add an additional zone or device, tap the + icon found on the top right of your screen (see Fig. 12-1 or Fig. 12-2).
• To delete a zone or device, slide your nger across the desired unit, and tap "Delete" (see Fig. 12-1 or Fig. 12-2).
• To edit an existing zone, slide your nger across the desired zone, and tap "Edit" (see Fig. 12-1).
LOGGING OUT
To log out, simply click on the logout icon and then tap yes (see Fig. 12-3).To prevent unwanted use, it is recommended
to log out after device is turned o.
Fig. 12-2 Add/Delete Device
Fig. 12-1 Add/Edit/Delete Zone
Slide left to show Edit / Delete
Fig. 12-3 Logging out
Slide left to show Delete
Tap to
log out
FORGOT PASSWORD
Select "Forgot password" on the home screen. Then follow the prompts on your screen to update your password. See
Fig. 12-4 through Fig. 12-5 for details.
• You will receive an e-mail with a conrmation code; please check junk/spam folders in case the e-mail gets blocked.
Fig. 12-5 Fill out screen
Fig. 12-4 Select forgot password Fig. 12-6 Update password
Fill in
B
CTap
ATap
Fill in
D
ETap
Tap to
add
zone
Tap to
add
device
TROUBLESHOOTING
If you are having trouble while using the app, see below to identify the problem.
TECHNICAL APP ISSUES
If you need assistance on a technical issue related to the app (log in,
connectivity, etc.), please e-mail the app support department support@app-
assist.com or call (833) 437-8783. You may also tap on the support icon
from the Zones screen (see Fig. 12-1) to call support directly from the app.
ELECTRIC GRILL ISSUES
If you are having trouble with the operation of the electric grill, see the
TROUBLESHOOTING section of the manual included with your grill.
If the information on this page does not resolve your issue, please
contact your local dealer, e-mail our general support department:
[email protected], or visit our web site at www.rhpeterson.com.
PROBLEM POSSIBLE CAUSE CORRECTION
Digital
display
does not
work
1. Thermometer power switch not on 1. Ensure thermometer power switch on control panel is on (and
light is illuminated).
2. Electronic device out of range of
electric grill
2. Ensure device is within 30 feet (bluetooth) or within the wi signal
range.
3. App not paired with electric grill 3. Pair device. Refer to the ADD YOUR DEVICE section for details.
4. Faulty thermometer/thermostat
control
4.Check/replace thermometer/thermostat control.
5. Power failure 5. Check if power is available.
6. Power not connected properly 6. Make sure the power source and powering equipment is properly
connected and tested.
Digital
display
does not
respond to
electronic
device
1. App not paired with electric grill 1. Pair device. Refer to ADD YOUR DEVICE section for details.
2. App update needed 2. Check in the app store for any updates and follow the prompts.
3. Thermometer/thermostat rmware
update needed
3. Update rmware via the app. Refer to the FIRMWARE UPDATE
section for details.
4. Electronic device out of range of
electric grill
4. Ensure device is within 30 feet (bluetooth) or within the wi signal
range (if setup to wi).
5. Bluetooth or wi disconnected 5. Reconnect bluetooth or wi on your electronic device.
6. Unable to use the app 6. If you are unable to operate the grill using the app, turn o the grill
by pressing the thermometer power switch or you may continue to
operate the electric grill manually using the grill's touch controls.
Reinstall the app or call support.
7. Faulty thermometer/thermostat
control
7.Check/replace thermometer/thermostat control.
Error code:
Err
1. Thermocouple failure 1. Thermocouple disconnected or faulty. Check connection or
replace if faulty.
Fig. 12-1 Call support
Tap to call
app support
13
TROUBLESHOOTING
INSTALLATION OR APP USE ISSUES
If you have trouble with the bluetooth control installation or app use, please reference this list below to identify
the problem.
TECHNICAL APP ISSUES
If you need assistance on a technical issue related to the app (log in, connectivity, etc.), please e-mail the
app support department [email protected].
BURNER SYSTEM ISSUES
If you have trouble with the installation or operation of the burner system, see the TROUBLESHOOTING section
of the manual included with your burner.
If the information on this page does not resolve your issue, please contact your local
dealer, e-mail our general support department: [email protected], or visit our web
site at www.rhpeterson.com.
NOTES
Please use this page to record any information that you may want to have at hand.
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Fire Magic Electric Grill App Setup and Operation Manuel utilisateur

Fire Magic
Marque
Fire Magic
Modèle
Electric Grill App Setup and Operation
Catégorie
Thermostats
Taper
Manuel utilisateur
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