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If you experience a problem with your cleaner, please follow the troubleshooting steps below to restore
performance. If further assistance is required, contact Polaris Technical Support at (800) 822-7933.
Troubleshooting
Problem Solution
Cleaner does not move or moves slowly. • Confirm that the main drain is closed.
• Check wheel speed to verify proper flow. Refer to section,
"Check for Proper Flow."
• Check to see if any interior teeth of the tracks are worn. If so,
contact your dealer for replacement tracks.
• Clean or backwash filter and empty pump basket.
• Check for debris caught in the engine. Refer to section,
“Remove Debris from Engine”.
• Switch cleaner to large debris cleaning mode. Refer to section,
“Cleaner Vacuum Modes”.
• Check for air in system. If water level in pump basket drops or
you see excessive air bubbles in the pump basket or coming
from the return lines, there is air in the system. Check hose
connections, tighten all fittings at pump and check o-ring at
pump basket for wear.
• For skimmer installations, check the Flowkeeper™ to make sure
that it can move freely with the water flow.
Cleaner pattern does not cover entire pool. • Confirm proper hose length for your pool. Refer to section,
“Determine Correct Hose Length."
• Count wheel rotations to verify proper flow. Refer to section,
“Check for Proper Flow”. Adjust flow if necessary.
• Ensure return line fittings are directed downward. Add a return
diverter if necessary.
• Make sure hose is not kinked or coiled. Lay in sun to straighten
if necessary.
• Ensure the float is approximately 9” from the cleaner head
when installed on the leader hose (h).
• Observe cleaner for more than five (5) minutes and ensure that
each drive track is periodically reversing direction. If it is not,
contact dealer or service center for help.
Cleaner gets stuck at steps. • Observe cleaner for more than five (5) minutes and ensure that
each drive track is periodically reversing direction. If it is not,
contact you dealer or service center for help.
• Ensure the swivel on top of the cleaner rotates freely.
• Count wheel rotations to verify proper flow. Refer to section,
“Check for Proper Flow”. Adjust flow if necessary.
• Confirm proper hose length for your pool. Refer to section,
“Determine Correct Hose Length."
Cleaner won’t climb walls. • Count wheel rotations to verify proper flow. Refer to section,
“Check for Proper Flow”. Adjust flow if necessary.
• Verify hose float is positioned approximately 9" from cleaner
Cleaner riding on its side. • Verify hose float is positioned approximately 9" from cleaner.