Troubleshooting Tips
If the camera is offline, follow these
troubleshooting steps in order to resolve:
Power cycle or reboot the Wi-Fi Bridge (or PoE/PLC device)
Factory reset the Wi-Fi Bridge (or PoE/PLC device)
Power cycle the camera
Factory reset the camera (press the button for 5 seconds)
Ensure wire termination points are clean and secure
Ensure wire terminations are following the T-568B
order on the RJ45 jack (see Figure 1 and Figure 2)
Ensure punchdown terminations are fully seated
Outdoor Camera Pro (Gen 2) (assembled) —
Operation Overview / User Functionality
Once the outdoor camera is up and running, the user can
perform the following functions at the panel and via the web
app
and mobile app. For detailed instructions, refer the
customer to the online Help resources (articles and video
tutorials) at the
Vivint Support site.
•View recorded video clips (enable recording options)
•Enable 24/7 DVR recording
•Receive person-triggered (event) notifications
•Enable Smart Sentry detection (with the LED light
ring and selected chime tone)
•Engage in two-way talk with someone at the camera
•Enable privacy mode
Additionally, at the panel Devices > Cameras settings page, the
user can
also perform these management and configuration tasks:
•Adjust detection and video settings
•Rename the camera
•Reboot and/or delete the camera
Adding the Camera to the System
— via Wi-Fi Bridge or PoE/PLC Device
Now that the Ethernet wiring is prepared (
to supply both power and network connectivity to the camera through either a Wi-Fi Bridge or PoE/PLC device), and the camera is
the next steps are to power up the camera and add it to the Vivint system via the Installer Toolbox, at the control panel, by using one of the two methods below.
To add the camera with a Wi-Fi Bridge configuration, follow these steps:
1. If the Vivint control panel is not already up and running, apply 100-240 VAC
power to the panel and wait for it to boot up completely.
2. Apply 100-130 VAC 60Hz power to the Wi-Fi Bridge. Note the Wi-Fi Bridge
adapter must be "UL Listed" and suitable for use at 45°C with output power
44-57 VDC and >0.19 A; whose output meets Limited Power Source (LPS) or
Class 2 power circuit. If a Class I PoE adapter is used it must be connected to an
outlet with earthing connection.
3. Verify the panel is connected to the local network. To do this, at the panel tap
on the menu icon (…) in the bottom right corner of the touchscreen > tap
Software version > enter the PIN code 2203 to access the Installer Toolbox >
Networking > Panel connection to the local network > Wired > and then tap
Back to return to the Networking page and verify the status is "Connected".
4. Tap Back again to return to the Installer Toolbox > tap Smart Home devices >
Cameras > and then tap Add camera. (
Note that you will add the camera via the
Wi-Fi Bridge, so you first pair the Wi-Fi Bridge to the panel with the WPS Pro
option, and then physically connect the camera to the Wi-Fi Bridge with the
Ethernet Cat5e wire you've already prepared; see steps 3 and 4 below.)
5. At the panel, tap WPS Pro > and then tap Add. When the panel shows "L
for device" go to the Wi-Fi Bridge and press and hold the WPS button for 3-5
seconds. The WLAN LED will begin blinking red.
6. When the WLAN LED blinks green, immediately plug the Ethernet RJ45 jack,
coming from the outdoor camera, into the camera port on the Wi-Fi Bridge
(already plugged into the wall outlet), thereby powering up the camera. The
panel will show that the device is "Found" and will begin its configuration.
7. Tap Camera details to monitor configuration progress. Wait until the camera
status shows "Online" before finishing the camera setup.
IMPORTANT: This process should NOT be interrupted and could take several
minutes to load firmware and configure settings.
8. Once the camera is successfully connected and online, you can enter a
descriptive name to uniquely identify the camera.
9. At the panel Home screen, tap the camera icon in the navigation bar at the
bottom of the touchscreen, and then tap the thumbnail view for the camera
just added to verify that you can view live video at the panel screen.
To add the camera with a PoE/PLC configuration, follow these steps:
1. If the Vivint control panel is not already up and running, apply 100-240 VAC
power to the panel and wait for it to boot up completely.
2. Apply 100-
130 VAC 60Hz power to the PoE/PLC device. Note the PoE/PLC device
must be "UL Listed" and suitable for use at 45°C with output power 44-57 VDC
and >0.19 A; whose output meets Limited Power Source (LPS) or Class 2 power
circuit. If a Class I PoE adapter is used it must be connected to an outlet with
earthing connection.
3. For PoE/PLC devices, it is required to pair all of the devices in order to create a
secure network. Follow these steps if the devices are not already paired:
a) Plug the PLS-8141 and PLS-8171 devices into outlets in the same room.
b) At one of the devices, press the Security
button on the side for 3 seconds to
initiate the pairing process. The power LED will start blinking green.
c) At the other device, press the Security button on the side for 3 seconds to
include this device in the group. The power LED will start blinking green.
d) Do the same process for each PoE/PLC device you will be using. All of the
devices must be paired to the same group.
4. Verify the panel is connected to the local network. To do this, at the panel tap
on the menu icon (…) in the bottom right corner of the touchscreen > tap
Software version > enter the PIN code 2203 to access the Installer Toolbox >
tap Networking > Panel connection to the local network > Wired > and then
tap Back to return to the Networking page and verify the status is "Connected".
5. Tap Back again to return to the Installer Toolbox > tap Smart Home devices >
Cameras > and then tap Add camera. (
Note that you will add the camera via the
PoE/PLC device, so you first physically connect the camera to the PoE/PLC
device with the Ethernet Cat5e
wire you've already prepared, and then pair that
device to the panel with the Ethernet option; see steps 3 and 4 below.)
6. Plug the Ethernet RJ45 jack, coming from the outdoor camera, into the
device (already plugged into the wall outlet), thereby powering up the camera.
7. At the panel, tap Ethernet > and then tap Add. When the panel shows the IP
address of the outdoor camera you've installed, tap it to begin configuration.
8. Tap Camera details to monitor configuration progress. Wait until the camera
status shows "Online" before finishing the camera setup.
IMPORTANT: This process should NOT be interrupted and could take several
minutes to load firmware and configure settings.
9. Once the camera is successfully connected and online, you can enter a
descriptive name to uniquely identify the camera.
10. At the panel Home screen, tap the camera icon in the navigation bar at the
bottom of the touchscreen, and then tap the thumbnail view for the camera
you just added to verify that you can view live video at the panel screen.