FRENCH PG. 25
W415-1939 / C / 05.26.21
Altitude™ X Series
(AX42 illustrated)
- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
- Installation and service must be performed by a qualifi ed installer, service agency, or the supplier.
WARNING
!
ENGLISH
For indoor use only
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
OWNER’S MANUAL
SAFETY INFORMATION
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone 1 (866) 820-8686 • www.napoleon.com • [email protected]
W415-1939 / C / 05.26.21
EN
2
safety information
• This appliance is hot when operated and can cause
severe burns if contacted.
• Any changes to this appliance or its control can be
dangerous and are prohibited.
• Do not operate appliance before reading and
understanding operating instructions. Failure
to operate appliance according to operating
instructions could cause fi re or injury.
• Risk of fi re or asphyxiation do not operate appliance
with fi xed glass removed.
• Do not connect 110 volts to the control valve.
• Risk of burns. The appliance should be turned off
and cooled before servicing.
• Do not install damaged, incomplete or substitute
components.
• Risk of cuts and abrasions. Wear protective gloves
and safety glasses during installation. Sheet metal
edges may be sharp.
• Children and adults should be alerted to the
hazards of high surface temperature and should
stay away to avoid burns or clothing ignition.
• Young children should be carefully supervised
when they are in the same room as the appliance.
Toddlers, young children, and others may be
susceptible to accidental contact burns. A
physical barrier is recommended if there are at
risk individuals in the house. To restrict access to
an appliance or stove, install an adjustable safety
gate to keep toddlers, young children and other at
risk individuals out of the room and away from hot
surfaces.
• Clothing or other fl ammable material should not be
placed on or near the appliance.
• Due to high temperatures, the appliance should be
located out of traffi c and away from furniture and
draperies.
• Ensure you have incorporated adequate safety
measure to protect infants/toddlers from touching
hot surfaces.
• Even after the appliance is out, the glass and/or
screen will remain hot for an extended period of
time.
• Check with your local hearth specialty dealer
for safety screens and hearth guards to protect
children from hot surfaces. These screens and
guards must be fastened to the fl oor.
• Any safety screen, guard or barrier removed for
servicing the appliance, must be replaced prior to
operating the appliance.
• The appliance is a vented gas-fi red appliance. Do
not burn wood or other materials in the appliance.
• The appliance area must be kept clear and free
from combustible materials, gasoline and other
fl ammable vapors and liquids.
!WARNING
• Under no circumstances should this appliance be
modifi ed.
• This appliance must not be connected to a chimney
fl ue pipe serving a separate solid fuel burning
appliance.
• Do not use this appliance if any part has been
under water. Immediately call a qualifi ed service
technician to inspect the appliance and to replace
any part of the control system and any gas control
which has been under water.
• Do not operate the appliance with the glass door
removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualifi ed
service person.
• Do not strike or slam shut the appliance glass door.
• When equipped with pressure relief doors, they
must be kept closed while the appliance is
operating to prevent exhaust fumes containing
carbon monoxide, from entering into the home.
Temperatures of the exhaust escaping through
these openings can also cause the surrounding
combustible materials to overheat and catch fi re.
• Only doors / optional fronts certifi ed with the unit
are to be installed on the appliance.
• Keep the packaging material out of reach of
children and dispose of the material in a safe
manner. As with all plastic bags, these are not toys
and should be kept away from children and infants.
• As with any combustion appliance, we recommend
having your appliance regularly inspected and
serviced as well as having a carbon monoxide
detector installed in the same area to defend you
and your family against carbon monoxide.
• Ensure clearances to combustibles are maintained
when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or
in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or
other electronic components.
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed.
• If the barrier becomes damaged, the barrier shall
be replaced with the manufacturer’s barrier for this
appliance.
• Installation and repair should be done by a qualifi ed
service person. The appliance should be inspected
before use and at least annually by a professional
service person. More frequent cleaning may be
required due to excessive lint from carpeting,
bedding material, etc. It is imperative that control
compartments, burners and circulating air
passageways of the appliance be kept clean.
!
WARNING:
This product can expose you to chemicals including lead and lead compounds,
which are known to the State of California to cause cancer, and chemicals including carbon
monoxide, which are known to the State of California to cause birth defects or other reproduc-
tive harm. For more information, go to www.P65Warnings.ca.gov.
EN
W415-1939 / C / 05.26.21 3
table of contents
1.0 getting to know your appliance 5
1.1 control access 6
1.2 rating plate information 6
2.0 operating your appliance 7
2.1 initializing the transmitter / battery holder for the fi rst time 7
2.2 using your appliance 7
3.0 remote control layout 8
3.1 general transmitter layout 8
3.2 temperature display 8
3.3 fl ame height 9
3.4 blower speed 9
3.5 night light dimmer control 9
3.6 in the event of a power failure 9
3.7 continuous pilot / intermittent pilot (CPI/IPI) selection 9
3.8 eFIRE Controller application 10
3.9 low battery 10
3.10 battery holder / backup installation 10
4.0 operation 11
4.1 pilot-on-demand 12
5.0 clearances around appliance 13
5.1 optional heat management system 14
6.0 maintenance 16
6.1 care of glass 16
6.2 care of plated parts 17
6.3 safety barrier removal 17
6.4 fi rebox glass door removal 18
6.5 top and bottom door trim installation 18
7.0 replacement parts 19
8.0 accessories 20
9.0 troubleshooting 21
10.0 warranty 22
11.0 service history 23
Changes, other than editorial, are denoted by a vertical line in the margin.
Before reading this manual, be sure you know which model of appliance that you have. This information will have
been fi lled out by the installer on the following page and on the rating plate that is permanently attached to the ap-
pliance (see “rating plate information” section).
This manual is for the:
• Altitude™ X Series (AX36 and AX42 models)
If required, more detailed technical information is included in the appliance installation manual.
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice.
Visit the Napoleon website for the most current version of your appliance’s manual.
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
This appliance is suitable for use with the Universal Heat Management system. THIS MANUAL DOES NOT
include detailed information relating the optional system. Framing and fi nishing are NOT the same. For further
details, refer to UHM instructions provided with the kit before starting installation.
W415-1939 / C / 05.26.21
EN
4
welcome
Dealer Information
Name of Dealer:
Dealer Location:
Dealer Phone:
Dealer E-mail:
Customer:
Customer Address:
Date of Installation:
Location of the appliance:
Installer:
Napoleon is proudly committed to your total home comfort. We are proud to say that our products continunously
surpass industry standards and our inspiration is you! More than anything, we want you to feel confi dent in
choosing Napoleon for your home. Our products are designed to provide that confi dence and ensure that every
Napoleon product is beyond compare.
Napoleon products are designed with superior components and materials assembled by trained craftsmen who
take great pride in their work.
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with the appliance for your
safety. This barrier must be installed.
Your Napoleon appliance has been thoroughly inspected by a qualifi ed technician before packaging to ensure that
you, the customer, receives the quality product that you expect from Napoloen.
Dealer : Fill in your dealer information (or business card) and the appliance installation information
below.
congratulations!
Model:
Serial Number:
Dealer: Business card location
Natural Gas: AX36NTE
AX42NTE
Propane: AX36PTE
AX42PTE
Universal Heat Management Kit installed (Optional)
EN
W415-1939 / C / 05.26.21 5
getting to know your appliance
1.0 getting to know your appliance
Some features and locations may vary depending on the model.
note:
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
DANGER
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
The area above the appliance opening including the safety barrier, barrier frame and
the surface of the wall can get very hot during operation and should never be touched
until the appliance is off and completely cooled.
Burner
Pilot
Safety barrier Glass door
Valve / rating
plate / lighting
instructions /
battery back up
Bottom trim Top trim
W415-1939 / C / 05.26.21
EN
6
getting to know your appliance
Access to the control can be done by removing the safety barrier, glass door and door trims (see “maintenance”
section for instructions on how to remove these components).
1.1 control access
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
1.2 rating plate information
The rating plate must remain with the appliance at all times. It must not be removed.
note:
VALVE
Certified to Canadian and American National Standards: CSA 2.22-XXXX / ANSI Z21.50-XXXX for Vented Decorative Gas Appliances
Certifié selon les normes Nationales Canadiennes et Américaines: CSA 2.22-XXXX / ANSI Z21.50-XXXX pour les Appareils à gaz décoratif à évacuation
Direct vent, vented gas fireplaces. Approved for bedroom, bathroom and bed-sitting room installation. Suitable for mobile home installation, if installed in accordance with the current
standard CAN / CSA Z240MH Series gas equipped mobile homes in Canada, or, in the United States, the Manufactured Home Construction and Safety Standard, Title 24 CFR, Part
3280. When this US Standard is not applicable, use the Standard for Fire Safety Criteria for Manufactured Home Installations, Sites and Communities, ANSI / NFPA 501A. This appliance
must be installed in accordance with local codes, if any; if none, follow the current ANSI Z223.1 or CSA B149. For use with barrier WXXX-XXXX. Follow installation instructions.
Foyer à gaz ventilé. Homologué pour installation dans une chambre à coucher, une salle de bain et un studio. Approprié pour installation dans une maison mobile si son installation
conforme aux exigences de la norme CAN / CSA Z240MH Séries de maisons mobile équipées au gaz en vigueur au Canada, ou, aux États-Unis selon la norme 24 CFR, Part 3280,
Manufactured Home Construction and Safety Standard. Dans le cas ou cette norme d’États-Unis n’est pas pertinentes, utiliser la norme NFPA 501A, Fire Safety Criteria for Manufactured
Home Installations, Sites and Communities. Installer l’appareil selon les codes ou règlements locaux ou, en l’absence de tels règlements, selon les codes d’installation ANSI Z223.1 ou
CSA B149 en vigueur. Utiliser uniquement avec l’écran WXXX-XXXX. Suivre les instructions d’installation.
9700539 (WSL) 4001658 (NAC) 4001657 (NGZ) 4001659 (WUSA)
WOLF STEEL LTD. 24 Napoleon Road, Barrie, ON, L4M 0G8 Canada
XXXX XXXX XXXX XXXX
MODEL / MODÈLE
Altitude
Input
Reduced Input
P4
Élévation
Alimentation
Alimentation Réduite
P4
Manifold Pressure: 3.5” w.c. (NG)
Minimum Supply Pressure: 4.5” w.c. (NG)
Maximum Supply Pressure: 7”* w.c. (NG)
Pression au Collecteur: 3,5” d’une colonne d’eau (GN)
Pression d’Alimentation Min.: 4,5” d’une colonne d’eau (GN)
Pression d’Alimentation Max.: 7” ** d’une colonne d’eau (GN)
** Maximum inlet pressure not to exceed 13”.
Manifold Pressure: 10” w.c. (P)
Minimum Supply Pressure: 11” w.c. (P)
Maximum Supply Pressure: 13”* w.c. (P)
Pression au Collecteur: 10” d’une colonne d’eau (P)
Pression d’Alimentation Min.: 11” d’une colonne d’eau (P)
Pression d’Alimentation Max.: 13” * d’une colonne d’eau (P)
** Pression d’alimentation maximale ne devait pas dépasser 13”.
0-XXXXft (0-XXXXm)
Minimum clearance to combustible materials:
Top, sides & back: per standoff spacers for framing and finishing
materials. For non-combustible framing and finishing materials,
see installation manual.
Top X”
Floor X”
Sides X”
Back X”
Vent top X”
Vent sides & bottom X”
Recessed depth X”
*** Mantel X” from appliance opening
Dégagements minimaux des matériaux combustibles:
Dessus, côtés et arrière: selon les espaceurs de dégagements
pour les matériaux d’ossature selon le manuel du propriétaire
pour les matériaux de finition.
Dessus X”
Plancher X“
Côtés X”
Arrière X“
Dessus du conduit d’évent X”
Côtés et dessous du conduit d’évent X”
Profondeur d’encastré une face X”
*** Tablette X” de l’ouverture de l’appareil
WARNING
:
Do not add any material to the appliance which will come in contact with the
flames, other than that supplied by the manufacturer with the appliance.
AVERTISSEMENT
:
N’ajoutez pas à cet appareil aucun matériau devant entretien
contact avec les flammes autre que celui qui est fourni avec cet appareil par le fabricant.
*** Maximum horizontal extension:
X”. See installation manual for
greater extensions, minimum vent
lengths and maximum vent lengths.
*** L’extension horizontale maximale: X”.
Référez au manuel d’installation pour des
extensions plus grandes, les longueurs
d’évacuation minimaux et maximum.
The appliance must be vented using the appropriate Napoleon vent kits. See installation
manual for venting specifications. Proper reinstallation and resealing is necessary after servicing
the vent-air intake system.
L’appareil doit être ventilé à l’aide de l’ensemble d’évacuation propre à Napoleon. Référez au
manuel d’installation pour les spécifications d’évacuation. Il est nécessaire de bien réinstaller et
resceller l’évacuation après avoir executer l’entretien du système de prise d’air.
Serial Number / N° de Série:
W385-XXXX
REFERENCE# 161746
XXXX
VENTED DECORATIVE GAS APPLIANCE: NOT A SOURCE OF
HEAT, NOT INTENDED FOR USE AS A HEATING
APPLIANCE, NOT FOR USE WITH SOLID FUEL.
APPAREIL À GAZ DÉCORATIF À ÉVACUATION: N’EST PAS
UNE SOURCE DE CHALEUR; N’EST PAS DESTINÉ À ÈTRE
UTILISÉ COMME UN APPAREIL DE CHAUFFAGE; NE
CONVIENT PAS AUX COMBUSTIBLES SOLIDES.
FOR USE WITH GLASS DOORS CERTIFIED WITH THIS APPLIANCE ONLY.
POUR UTILISATION UNIQUEMENT AVEC LES PORTES EN VERRE
CERTIFIÉES AVEC L’APPAREIL.
XX,XXX XX,XXX
XX,XXX XX,XXX
For natural gas when equipped with No. XX drill size orifice.
For propane when equipped with No. XX drill size orifice.
Convient au gaz naturel quand l’appareil est muni d’un injecteur de diamètre no. XX.
Convient au propane quand l’appareil est muni d’un injecteur de diamètre no. XX.
Electrical rating: 115V, 60HZ. Less than 12 amperes. Spécifications électriques: 115V, 60HZ. Moins de 12 ampère.
XX.X% XX.X%
XXXX XXXX XXXX XXXX
oratif à ratif à
dance with the ance with t
ndard, Title 24 CFR,ndard, Title 24 CFR
NSI / NFPA 501A. This appSI / NFPA 501A. This ap
ollow installation instructionow installation instruc
maison mobile si son installation mobile si son insta
s selon la norme me
2
4
C
FR, Part 3280,
24 CFR, Part 3280,
PA 501A, Fire Safety Criteria for Manufacturedy Criteria for Manufacture
selon les codes d’installation ANSI Z223.1 ouselon les codes d’installation ANSI Z223.1 o
É
lévation
Élévatio
A
lim
e
nt
a
ti
o
n
mentation
A
lim
e
nt
a
ti
o
n R
édu
it
eAlimentation Réduite
P4
P4
Manifold Pressure: Pressure:
1
0” w.c.
(
P
)10” w.c. (P)
mum Supply Pressure: mum Supply Pressure:
11” w.c.
(
P
)11” w.c
aximum Supply Pressure: ximum Supply Pressure
13”* w.c.
(
P
)3”* w.c. (
au Collecteur: Collecteur:
10” d’une colonne d’eau (P)10” d’une colonne d’eau (P)
imentation Min.: ion Min.:
11” d’une colonne d’eau (P11” d’une colonne d’eau (
Alimentation Max.: Max.:
13” * d’une colonne d’ea13” * d’une colonne
d’alimentation maximale ne devait pas dépasd’alimentation maximale ne devait pas dépa
gagements minimaux des matériaux comagements minimaux des matériaux com
essus, côtés et arrière: selon les espaceurs decôtés et arrière: selon les espaceurs
pour les matériaux d’ossature selon le manumatériaux d’ossature selon le man
pour les pour les
VENTED DECORATIVE GAS NTED DECORATIVE GAS
HEAT, NOT HEAT, NOT
APPLIAAPPLIA
APPAREIL À GAAPPAREIL À GA
UNE SOUR
UT
FOFO
X
EN
W415-1939 / C / 05.26.21 7
operating your appliance
2.0 operating your appliance
To turn the appliance on:
When operating your appliance for the fi rst time, there is a required burn-in process that cures materials used
to manufacture the appliance that may emit both vapors and an odor. These are normal when operating a new
appliance for the fi rst time. Ensure adequate air circulation is provided during burn-in process, if this was not
completed by the installer during installation.
A Turn the remote on.
B After 3-5 seconds, the control will start a spark at the pilot, light the pilot and then the burner. The spark
period will last 60 seconds, or until the pilot has lit.
C When used for the fi rst time, if the burn-in process was not completed by the installer; run appliance
continuously for minimum 4 hours (burn-in).
D Turn the appliance off. Wait until appliance is completely cool before moving to the next step.
E Remove the safety barrier, door trims and fi rebox glass door. Clean fi rebox glass door (see “maintenance”
section). Replace fi rebox glass door, door trims and safety barrier.
For more detailed information, see your installation manual or contact your authorized dealer.
2.1 initializing the transmitter / battery holder for the fi rst time
2.2 using your appliance
• Ensure the gas and electrical power to the appliance is turned off.
• Appliance may be hot, do not service until the appliance has cooled.
!WARNING
A. Install the 4 AA batteries into the Profl ame 2 battery holder, note the polarity of the batteries and insert as
indicated on the cover (+/-).
B. Ensure the 3 position slider switch is switched to the “REMOTE” position (middle position).
C. Press the reset/programming button, use a small object such as a paper clip in order to reach the button
marked PRG, as shown in the illustration below.
D. The battery holder will beep 3 times to indicate that it’s ready to synchronize with the transmitter.
E. Install the 3 AAA batteries into the transmitter, as shown in the photograph below, then press the ON
button. The battery holder will beep 4 times to indicate that the transmitter’s command is accepted.
(4) AA Batteries
Remote control
Reset / Program
Button (PRG)
Battery Holder
(including switch)
Slider Switch
The initializing process must be completed within 10 seconds of pressing the reset/programming button (PRG).
note:
W415-1939 / C / 05.26.21
EN
8
remote control layout
3.0 remote control layout
3.1 general transmitter layout
Low battery alarm
Key Lock
Room
Temperature
Light
Flame ON
Blower
Transmission
CPI mode
3.2 temperature display
A. With the system in the off position, press the temperature key
and the mode key at the same time to change from degrees ºF to
ºC.
B. Look at the LCD screen on the transmitter to verify that a ºC or ºF
is visible to the right of the room temperature display.
73 23
°F °C
Remote Control
Power
(ON/OFF)
Function
Adjustment
Cycle Through Functions
Install the 3 ‘AAA’
batteries into the
remote control, as
shown, then press
the ON button. The
battery holder will
beep 4 times to
indicate that the
remote’s command is
accepted.
note:
EN
W415-1939 / C / 05.26.21 9
remote control layout
If the receiver is equipped with batteries they will enable fl ame height control or on/off function to control the
appliance during a power failure. Blower and Night Light™ operation is not possible. Refer to “appliance
operation” section when communications between receiver and transmitter have been lost. The receiver will
emit a “beep” sound to confi rm programming has been successful once power is restored. During a power
failure, if the appliance was on, the fl ame height will stay at the setting prior to the failure. If off when the failure
occurs and then turned on, the fl ame height will come on at “Hi”. The fl ame height can then be controlled by the
remote.
3.3 fl ame height
3.4 blower speed
The remote control has six (6) fl ame levels. With the system on and the fl ame level at the maximum, press the
down arrow key once and it will reduce the fl ame height by one step until the fl ame is turned off.
The up arrow key will increase the fl ame height each time it is pressed. If the up arrow key is pressed while
the system is on but the fl ame is off, the fl ame will come on at the high position. A single “beep” will confi rm
reception of the command.
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
ADD
TITLE:
Night
Light
Dimmer
Control
76°F
OFF 76°F
If equipped, the auxiliary function controls the Night Light™ with dimmable
control.
A. Use the mode key to guide you to the Night Light™ icon.
B. The intensity of the output can be adjusted through 6 levels.
Use the up/down arrow keys to adjust the output level. A single beep
will confi rm rece
p
tion of the command.
3.5 night light dimmer control
3.6 in the event of a power failure
The speed of the fan can be controlled by the remote
system. The fan speed can be adjusted through six (6)
speeds.
• Use the mode key to guide you to the fan control icon.
• Use the up/down arrow keys to turn on/off or adjust the fan
speed. A single “beep” will confi rm reception of the command.
76°F
68 76°F
Hi
When the desired blower speed is selected, the blower will automatically come on 5 minutes after the main
burner has been turned on and remain on twelve minutes after it has been turned off.
note:
• When the transmitter is in the off position, use the mode key to guide
you to the CPI mode icon.
• Press the up/down to switch between IPI and CPI modes. A single
beep will confi rm reception of the command.
76°F
IPI 76°F
CPI
If the appliance is equipped with a CPI/IPI* toggle switch, set the CPI/IPI
to CPI position to enable remote CPI operation. If the switch is set to IPI
then it will only work in IPI regardless of what is set on the remote control
handset.
note:
3.7 continuous pilot / intermittent pilot (CPI/IPI) selection
* Some jurisdictions may prohibit the use of a standing pilot. In these jurisdictions, the CPI switch shall be
disconnected to comply with local code.
W415-1939 / C / 05.26.21
EN
10
remote control layout
(4) AA Batteries
(4) AA Batteries
RESET/PROGRAM BUTTON (PRG)
A. The battery holder is located in the valve compartment,
accessible for programming the remote.
B. Install 4 AA batteries, Ensure that the positive and negative
ends correspond with those identified in the battery holder.
C. In the case of a power outage, the 3 position slider switch
needs to be in the “ON” position (left).
note:
Ensure the 3 positions slider switch is in the “REMOTE”
position (middle).
The life span of the remote batteries depends on various factors: quality of the batteries,
the number of ignitions, etc.
When the transmitter batteries are low, a battery icon will appear on the LCD display
before all battery power is lost. When the batteries are replaced, this icon will disappear.
When the receiver batteries are low, no “beep” will be emitted from the receiver when
it receives an on/off command. This in an alert for the receiver that there’s low battery.
When the batteries are replaced the “beep” will be emitted from the receiver when the on/off key is pressed.
If the batteries of the receiver or transmitter are low, the appliance can be turned on manually by sliding the
three position slider switch on the receiver to the on position. This will bypass the remote control feature and the
appliance main burner will come on if the gas valve is in the on position.
76°F
3.8 eFIRE Controller application
Napoleon’s eFIRE application will revolutionize the way you use your fireplace! We have cracked the code and
present to you the first fireplace to be controlled by Bluetooth™ technology, using an intuitive app on your mobile
device.
When fully equipped (if applicable), the eFIRE application allows you to select from a multitude of colours to suit
your mood or décor simply by scrolling through the colour wheel. Additionally, Napoleon’s eFIRE application allows
you to control many other functions of your fireplace, including on/off, flame height, light feature, blower, and a
timer to create a schedule for your fireplace that works for you.
Using the instructions on the eFIRE Controller application website http://napoleon.com/efire, install the
application and enjoy the features the eFIRE Controller application has to offer. *
* Visit the website or contact your authorized dealer for appliance-specific information and/or frequently asked
questions regarding features and products available with the eFIRE Controller application.
note:
The remote control is considered the master control for the appliance and can always be used to turn the
appliance off (ex. the eFIRE Controller application user, in control of the appliance, leaves the home).
3.9 low battery
3.10 battery holder / backup installation
EN
W415-1939 / C / 05.26.21 11
operation
4.0 operation
!WARNING
• Do not turn on if children or other at risk individuals are near the appliance.
• This appliance is equipped with an ignition device which automatically lights the pilot. Do not try to light the
pilot by hand.
• Before operating, smell all around the appliance area for gas and next to the fl oor because some gas is
heavier than air and will settle on the fl oor.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician
to inspect the appliance and replace any part of the control system and any gas control which has been
underwater.
FOR YOUR SAFETY READ BEFORE LIGHTING
WHAT TO DO IF YOU SMELL GAS
LIGHTING INSTRUCTIONS
TO TURN OFF GAS
A. Stop! Read the above safety information on this label.
B. Remove batteries from the transmitter and set thermostat to lowest setting, if
equipped.
C. Turn off all electrical power to the appliance.
D. Open the glass door, if equipped.
E. Turn the manual shut-off valve clockwise to the “OFF” position. (Shut-off valve is
located on the fl ex connector).
F. Wait fi ve (5) minutes to clear out any gas. If you smell gas including near the
fl oor, STOP! Follow the instructions above in the “WHAT TO DO IF YOU
SMELL GAS” section. If you don’t smell gas; close the glass door and go to
the next step.
G. Turn the manual shut-off valve counter clockwise to the “ON” position.
H. Turn on all electrical power to the appliance and re-install the batteries into the
transmitter. Set thermostat to desired setting, if equipped.
I. Turn on the remote wall switch to the appliance.
J. If the appliance will not operate, follow instructions “TO TURN OFF GAS” and
call your service technician or gas supplier.
A. Set thermostat to lowest setting, if equipped.
B. Turn off the remote wall switch to the appliance.
C. Turn off all electric power to the appliance if service is to be performed.
D. Turn manual shutoff valve clockwise to the “OFF” positon. Do not force.
• Turn off all gas to the appliance.
• Open windows.
• Do not try to light any appliance.
• Do not touch any electric switch; do not use
any phone in your building
• Immediately call your gas supplier from a
neighbour’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call
the fi re department.
• If you do not follow these instructions exactly, a fi re or explosion may result causing property damage, personal
injury, or loss of life.
• If applicable, always light the pilot whether for the fi rst time or if the gas supply has run out with the glass door
opened or removed.
add gas knob
add gas valve
Ensure that a continuous gas fl ow is at the burner before installing the door. When lit for the fi rst time, the
appliance will emit an odor for a few hours. This is a normal temporary condition caused by the “burn-in” of
paints and lubricants used in the manufacturing process and will not occur again. After extended periods of
non-operation, such as, following a vacation or warm weather season, the appliance may emit a slight odor for a
few hours. This is caused by dust particules in the heat exchanger burning off. In both cases, open a window to
suffi ciently ventilate the room.
This appliance is equipped with an ignition device which automatically lights the pilot. Do not try to light the
pilot by hand.
note:
OS
MANUAL SHUT-OFF
(SHOWN IN OFF POSITION)
W415-1939 / C / 05.26.21
EN
12
operation
This appliance is equipped with an “On Demand” intermittent pilot ignition system (IPI) which also includes a
continuous pilot ignition (CPI) mode with an integrated seven day timer. This system minimizes your appliance’s
carbon footprint as well as reducing its annual fuel consumption and operating costs.
In IPI mode, the pilot will ignite prior to the main burner, when the appliance is turned on using a switch, remote
or from a call for heat with the thermostat (if equipped). Once the appliance is turned off (or the call for heat is
satisfi ed), the main burner and pilot fl ame will shut down.
The continuous (CPI) mode is intended to enhance the performance of the appliance during the startup phase in
colder climates and extreme weather by keeping the system warm when the main burner is not in use. However,
the timer feature provides the convenience that the appliance automatically switches off the pilot when the
appliance has not been used for seven days to save unnecessary fuel consumption.
When the CPI function is turned on, the pilot will remain on after the main burner
is turned off. A timer will then begin the countdown for approximately seven days
before shutting off the pilot if the appliance is not used. This countdown will reset
anytime the appliance main burner is used. Therefore, if the appliance is regularly
used day to day, the pilot will remain on. However, this system does not require
the user to remember to turn the pilot off as summer approaches and avoids
unnecessary fuel consumption while still readily turned back on when the cold
weather returns.
Your appliance may be equipped with an ACS or remote control device which
enables you to select IPI or CPI modes.
If your appliance is equipped with an ACS switch, it has the option to change
modes. If installed with the blue wire facing up, fl ipping the switch UP turns on the
continuous pilot with timer and fl ipping the switch DOWN turns on the intermittent
pilot ignition. If installed with the white wire facing up, the opposite is true.
If your appliance is equipped with a remote control device capable of selecting IPI / CPI modes, refer to remote
operating instructions.
In order to start your pilot, turning the main burner on with the switch, remote or thermostat and then turning it off
will reactivate the continuous pilot mode and reset the seven day timer.
For further information, refer to www.napoleon.com/pilotondemand.
ADD
TITLE
:
PILOT
-
ON
-
DEMAND
4.1 pilot-on-demand
EN
W415-1939 / C / 05.26.21 13
clearances around fi replace
Fireplaces
generate radiant
heat. Do not put
objects in front
of the appliance
(minimum
distance of 4 feet
[1.21m]).
!WARNING
• Your appliance, gas/electrical connections, venting and various key components are hidden behind the wall. It is
critical that no screws penetrate these components. Failure to follow instructions may cause improper operation,
damage, personal injury or fi re. Always use a stud fi nder and only screw into studs.
5.0 clearances around appliance
Without making adequate provisions to account for the heat, the temperatures above the appliance will be hot,
making it unsuitable for mounting a TV or other objects sensitive to heat without risk of damage.
Installing a mantel between this appliance and electronics or other materials that may be sensitive to heat will
reduce the effect of direct heat on them.
The size and material of the mantel will affect the allowable clearance above your appliance and incorrect
placement could become a fi re hazard. Consult your installation manual and/or authorized dealer for more
information before mounting a mantel, a shelf or any other object above your appliance.
Your appliance, gas/electrical connections and vent are hidden directly behind the fi nished wall. Great care should
be taken to avoid screwing or nailing into these components. Always use a stud fi nder to determine stud location
and only screw into studs.
Do not screw into the area around the appliance opening as some of your appliance may be hidden behind the
fi nished wall. Refer to your installation manual and/or contact your local dealer for more information.
The area above an appliance
gets hot. Combustible
objects or materials must
never be placed in this area.
For minimum clearances,
refer to installation manual or
your authorized dealer.
!WARNING
W415-1939 / C / 05.26.21
EN
14
clearances around fi replace
5.1 optional heat management system
The Universal Heat Management system is an optional gravity vent kit that allows you to manage the heat pro-
duced by the appliance at and around the fi replace.
We recommend installing the Universal Heat Management kit during the installation of the appliance BEFORE the
appliance venting and gas are installed.
For more information, contact your local authorized dealer.
Reduced mantel
clearances (see
Installation
Manual) Grill to expel
warm air into the
room
Reduced
temperatures
above fireplace
EN
W415-1939 / C / 05.26.21 15
clearances around fi replace
• Electronic appliance temperatures must be validated at the time of installation as air fl ow
characteristics within the room can vary and maximum acceptable operating temperatures can vary from
appliance to appliance. Electronic appliances cannot be used where the electronic appliance temperature
exceeds the manufacturer’s maximum allowable operating temperatures (see electronic appliance
manufacturer’s specifi cations). Operating a television above the manufacturer’s maximum allowable
operating temperature will result in permature failure.
• Mantel height and depth must conform to mantel clearance requirements specifi ed in this manual, see
“minimum clearance to combustible mantel” section in installation manual.
• Electronic appliance temperatures may be further reduced by increasing the horizontal distance between the
front of the electronic appliance and the front edge of the mantel or by increasing dimension “A”. However,
increasing the gap between the top of the mantel and the bottom of the electronic appliance beyond the
maximum recommended fi gure, typically results in higher temperatures. Minimum clearance between the
mantel and bottom of the electronic appliance should be maintained to allow air circulation below and
behind the electronic appliance.
note:
6” min.
Top of finishing flange
(fireplace opening)
2.5” min.*
2” min.
(3” max. recommended)
6” min.
2.5” min.*
A
See “minimum clearance to
mantle” section (installation
manual).
Enclosure Enclosure
TV bracket
TV bracket
Flush installation with
mantel
Recessed installation with
protrusion
Top of finishing flange
(fireplace opening)
2” min.
(3” max. recommended)
Top of
finishing
flange
(fireplace
opening)
Enclosure
TV bracket
Flush installation without
mantel
Appliance Appliance
Appliance
The volume of air must be added to the enclosure
to accomodate the recessed area.
BMantle clearances reduced
from opening with the use of the
universal heat management
system.
6” min.
A or B
2.5” min.*
Enclosure
TV bracket
Partially recessed installation with mantel
Top of finishing flange
(fireplace opening)
2” min.
(3” max. recommended)
Appliance
Enclosure A or B
* TV applications were tested with the Altitude™ X
series with the minimum enclosure dimensions and
the maximum recess permissible. Temperatures
suitable for operating typical televisions, whilst
operating the fi replace, were obtained with a
minimum of a 7” mantle protruding from front
surface of the TV This data is provided in good
faith and is not a guarantee for every application
and television. Care and consideration should
be taken when planning these installations to
ensure the temperatures around the TV meet
all manufacturer’s recommended operating
temperatures. Increasing the height of the
mantel and/or TV above the fi replace opening,
the protrusion of mantel and the volume of the
enclosure all have the effect of reducing the
temperature above the fi replace. It is always
recommended to use the optional heat
management kit when considering mounting
a television above the fi replace.
W415-1939 / C / 05.26.21
EN
16
maintenance6.0 maintenance
!WARNING
• Turn off the gas and electrical power before servicing the appliance.
• Appliance may be hot. Do not service until appliance has cooled.
For qualifi ed technicians only:
• Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
• This appliance and its venting system should be inspected before use and at least annually by a qualifi ed service
person.
• The fl ow of combustion and ventilation air must not be obstructed.
DOS
• Clean your safety barrier regularly to prevent the
build up of excessive lint/dust from carpeting,
pet hair, etc. Simply vacuum using the brush
attachment.
• Always use ammonia-free glass cleaners.
• Service your appliance annually and/or as
required. Service must be conducted by a qualifi ed
technician.
• Keep your appliance area clear and free of
combustible materials, gasoline, or other fl ammable
vapors and liquids.
• Check to see that the burner ignites completely
on all openings when turned on. A 5 to 10 second
total light-up period is satisfactory. Service as
required.
DON’TS
• Attempt to service the electrical or gas
components. Contact a qualifi ed technician.
• Use excessive force.
• Use abrasive cleaners on glass.
• Paint the pilot assembly.
• Place objects too close to the appliance opening.
For any questions and/or concerns regarding your appliance, maintenance and service, please contact your
authorized dealer.
note:
6.1 care of glass
!WARNING
Buff lightly with a clean dry soft cloth to remove accumulated dust or fi ngerprints. Clean both sides of the glass
after the fi rst 10 hours of operation with an ammonia-free glass cleaner.
Thereafter, clean as required. If the glass is not kept clean permanent discoloration and / or blemishes may
result. Contact you local authorized dealer / distributor for complete cleaning instructions.
Razor blades, steel wool, or other metallic objects must not be used on both surfaces of the glass. Doing so
can remove a thin layer of metal from the razor blades, steel wool, or other metallic objects that may then be
deposited onto the coating. This can result in a discoloured stain or scratch-like mark. More importantly, this can
scratch the glass surface, thereby reducing its strength.
Do not operate the appliance with broken glass, as leakage of fl ue gases may result.
Contact your local authorized dealer / distributor for complete cleaning instructions.
If the glass should ever crack or break while the fi re is burning, do not open the door until the fi re is out. Do not
operate the appliance until the glass has been replaced. Contact you local authorized dealer / distributor for
replacement parts. DO NOT SUBSTITUTE MATERIALS.
Vinegar-based glass cleaners have demonstrated an ability to provide a clean, streak free glass surface.
note:
• Do not clean glass when hot! Do not use abrasive cleaners to clean glass.
Replacement glass/frame assembly shall be replaced as a complete unit as supplied by the appliance
manufacturer.
This appliance is factory equipped with 5mm ceramic glass. Use only replacement parts as supplied by the
appliance manufacturer. DO NOT SUBSTITUTE MATERIALS.
EN
W415-1939 / C / 05.26.21 17
maintenance
6.2 care of plated parts
If the appliance is equipped with plated parts, you must clean fi ngerprints or other marks from the plated surfaces
before operating the appliance for the fi rst time. Use an ammonia-free or vinegar-based cleaner and a towel
to clean. If not cleaned properly before operating for the fi rst time, the marks can cause permanent blemishes
on the plating. After the plating is cured, the fi ngerprints and oils will not affect the fi nish and little maintenance
is required, just wipe clean as needed. Prolonged high temperature burning with the door ajar may cause
discolouration on plated parts.
The protective wrap on plated parts is best removed when the assembly is at room temperature but this can
be improved if the assembly is warmed (i.e. using a hair dryer or similar heat source).
note:
!WARNING
• Glass may be hot. Do not touch glass until cooled.
• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not
operate the appliance with latches disengaged.
• Facing and/or fi nishing materials must not interfere with air fl ow through air openings, louvre openings,
operation of louvres, or doors/access for service. Observe all clearances when applying combustible
materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy
and fragile so handle with care.
6.3 safety barrier removal
A barrier designed to reduce the risk of burns from the hot
viewing glass is provided with the appliance and must be
installed.
Before the glass door can be removed, the safety screen must be
removed. Lift the safety screen off the slots, tilt the top forward and
remove from the appliance.
Safety Barrier
Barrière de Protection
A
B
W415-1939 / C / 05.26.21
EN
18
maintenance
This appliance is shipped with a top and bottom door
trim packaged separately from the appliance.
Both trims MUST be installed. See illustration.
These spring latches make up the spring relief system for
the appliance. Ensure the door opens freely and closes
sealed.
note:
When mounting the door, ensure there is equal space
on both the left and the right side. This allows for easy
installation of the front.
note:
Leave a hand on the glass door during entire door removal. The glass door is secured to the fi rebox with four
spring latches. Pull the handles of the latches forward (door latch tool supplied in manual baggie), then lift the
latches out from the door frame to release the door. Next, pivot the door forward until the top edge clears the front
of the appliance. Carefully grip the sides of the door lifting it off the appliance.
Reverse these steps to reinstall the door. Ensure safety screen
is installed correctly.
6.4 fi rebox glass door removal
6.5 top and bottom door trim installation
EN
W415-1939 / C / 05.26.21 19
replacements
7.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
Consult your installation manual for replacement parts.
W415-1939 / C / 05.26.21
EN
20
accessories
8.0 accessories
Ref. Part Number Description Stocked
1FTAX36BK/CH/CP/GM Finishing Trim (Black / Charcoal / Copper / Gunmetal)
1FTAX42BK/CH/CP/GM Finishing Trim (Black / Charcoal / Copper / Gunmetal)
2ZAX36BK/CH Zen Front (Black / Charcoal)
2ZAX42BK/CH Zen Front (Black / Charcoal)
3DBPAX36NS/OS/WS Standard Decorative Brick Panels (Newport / Old Town Red / Westminster)
3DBPAX42NS/OS/WS Standard Decorative Brick Panels (Newport / Old Town Red / Westminster)
4DBPAX36WH/OH Herringbone Decorative Brick Panels (Westminster / Old Town Red)
4DBPAX42WH/OH Herringbone Decorative Brick Panels (Westminster / Old Town Red)
5PRPAX36 Porcelain Refl ective Panels
5PRPAX42 Porcelain Refl ective Panels
*Parts not illustrated
12
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NAPOLEON AX36NTE Manuel utilisateur
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- English: NAPOLEON AX36NTE User manual