US and Canada call 1.800.683.2378, other countries call 1.904.641.1666
3
Damaged or Lost Shipments
UPS and prepaid truck shipments: Check your order
immediately upon arrival. All damage must be noted on
the delivery r
eceipt. Call Stenner Customer Service at
800.683.2378 for all shortages and damages within
seven (7) days of receipt.
Returns
Stenner offers a 30-day return policy on factory direct
pur
chases. Except as otherwise provided, no material
will be accepted for return after 30 days from purchase.
To return merchandise at any time, call Stenner at
800.683.2378 for a Returned Goods Authorization
(RGA) number. A 15% re-stocking fee will be applied.
Include a copy of your invoice or packing slip with
your return.
Limited Warranty
Stenner Pump Company will for a period of one (1) year
f
rom the date of purchase (proof of purchase required)
repair or replace – at our option – all defective parts.
Stenner Pump Company is not responsible for any
removal or installation costs. Pump tube assemblies and
rubber components are considered perishable and
are not covered in this warranty. Pump tube will be
replaced each time a pump is in for service, unless
otherwise specified. The cost of the pump tube
replacement will be the responsibility of the customer.
Stenner Pump Company will incur shipping costs
for warranty products shipped from our factory in
Jacksonville, Florida. Any tampering with major
components, chemical damage, faulty wiring, weather
conditions, water damage, power surges, or products
not used with reasonable care and maintained in
accordance with the instructions will void the warranty.
Stenner Pump Company limits its liability solely to the
cost of the original product. We make no other warranty
expressed or implied.
Disclaimer
The information contained in this manual is not
intended for specific application purposes. Stenner
Pump Company r
eserves the right to make changes
to prices, products, and specifications at any time
without prior notice.
Warranty and Service Policy