Bose QuietComfort Ultra Earbuds Le manuel du propriétaire

QUIETCOMFORT ULTRA EARBUDS

Cue the

music.

IMPORTANT SAFETY INSTRUCTIONS

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Please read and keep all safety and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements

and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive

requirements. The complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other

applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements

per Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete

declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

Clean only with a dry cloth.

Only use aachments/accessories specified by the manufacturer.

Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any

way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

WARNINGS/CAUTIONS

• To avoid accidental ingestion, keep the product away from children and pets. The product contains a baery,

and may be hazardous if swallowed. If ingested, seek immediate medical aention. When not in use, store

the product out of reach of children and pets.

• Product is not intended for use by children.

• To avoid hearing damage, do not use your headphones at a high volume. Turn the volume down on your

product before placing the headphones in/on your ears, then turn the volume up gradually until you reach a

comfortable, moderate listening level.

• Use of these headphones while operating a vehicle is not recommended and may be prohibited by law in

some locations. Use caution and follow applicable laws regarding headphone use while operating a vehicle.

Stop using your headphones immediately if they interfere with your ability to remain aentive or if they

interfere with your ability to hear surrounding sounds, including alarms and warning signals, while operating

a vehicle.

• Use caution if using these headphones while performing any activity that requires your aention. Do not use

the headphones when the inability to clearly hear surrounding sounds may present a danger to yourself or

others, for example while riding a bicycle or walking in or near traic, a construction site, railroad, etc.

• Do NOT use the earbuds if they emit any loud unusual noise. If this happens, remove the earbuds and

contact Bose customer service.

• Do NOT submerge the product in water or expose the product to water for extended periods.

• Remove product immediately if you notice heat coming from the product.

IMPORTANT SAFETY INSTRUCTIONS

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Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your

implantable medical device.

• Do NOT make unauthorized alterations to this product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted

candles, on or near the product.

• Do NOT use the earbuds without the supplied eartips aached.

• Use this product only with an agency-approved LPS power supply that meets local regulatory requirements

(e.g., UL, CSA, VDE, CCC).

• The baery provided with this product may present a risk of fire or chemical burn if mishandled, incorrectly

replaced or replaced with an incorrect type.

• If the baery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek

medical advice.

• Do not expose products containing baeries to excessive heat (e.g. from storage in direct sunlight, fire or

the like).

• Wipe o sweat from the earbuds and the charging case before charging.

• IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.

• To avoid hazardous radiation exposure from the internal laser component, use the product only as specified

in the instructions. The earbuds should not be adjusted or repaired by anyone except properly qualified

service personnel.

• Do not place or install near any heat sources, such as fireplaces, radiators, heat registers, stoves or other

apparatus (including amplifiers) that produce heat.

• Complies with 21 CFR 1040.10 and 1040.11 except for conformance with IEC 60825-1 Ed. 3 as described in

Laser Notice 56, date May 8, 2019.

These earbuds are classified as a CLASS 1 LASER PRODUCT according to EN / IEC

60825-1:2014.

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REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment o and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving product or antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to

operate this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause

undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population. This

transmier must not be co-located or operating in conjunction with any other antenna or transmier.

FCC ID: A94408L / A94408R | IC: 3232A-408L / 3232A-408R

Case Model: 441408 | Right Earbud Model: 408R | Left Earbud Model: 408L

The earbuds in this system have been certified in accordance with the provisions set out in the Radio Law.

020-230152 (L)

020-230144 (R )

CAN ICES-3(B)/NMB-3(B)

For Europe: Frequency band of operation 2400 to 2483.5 MHz. | Maximum transmit power less than

20 dBm EIRP.

SAR Information

Earbud Measured

1-g SAR W/kg

Measured

10-g SAR W/kg

Left 0.381 0.161

Right 0.211 0.092

This symbol means the product must not be discarded as household waste, and should be delivered to

an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural

resources, human health and the environment. For more information on disposal and recycling of this

product, contact your local municipality, disposal service, or the shop where you bought this product.

Low-power Radio-frequency Devices Technical Regulations

Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency,

enhance transmiing power or alter original characteristic as well as performance to an approved low power

radio-frequency devices. The low power radio-frequency devices shall not influence aircraft security and

interfere legal communications; If found, the user shall cease operating immediately until no interference is

achieved. The said legal communications means radio communications is operated in compliance with the

Telecommunications Management Act. The low power radio-frequency devices must be susceptible with the

interference from legal communications or ISM radio wave radiated devices.

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REGULATORY AND LEGAL INFORMATION

DON’T aempt to remove the rechargeable lithium-ion baery from this product. Contact your local Bose

retailer or other qualified professional for removal.

Please dispose of used baeries properly, following local regulations. Do not incinerate.

R-R-Bos-408L (L)

R-R-Bos-408R (R )

R-R-Bos-441408 (Case)

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name Lead

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for

this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous

materials used for this part is above the limit requirement of GB/T 26572.

Taiwan Restriction of Hazardous Substances Table

Equipment name: Earbuds and Charging Case Type designation: 441408

Restricted substances and its chemical symbols

Unit Lead

(Pb)

Mercury

(Hg) Cadmium (Cd)

Hexavalent

chromium

(Cr+6)

Polybrominated

biphenyls (PBB)

Polybrominated

diphenyl ethers

(PBDE)

PCBs - b b b b b

Metal Parts - b b b b b

Plastic Parts b b b b b b

Speakers - b b b b b

Cables - b b b b b

Note 1: “b” indicates that the percentage content of the restricted substance does not exceed the percentage of reference

value of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

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REGULATORY AND LEGAL INFORMATION

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “3” is 2013 or

2023. | Location of Manufacture: The seventh digit in the serial number indicates the location of manufacture.

China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang

District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands

| Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia

Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202)

3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan

Dist. Taipei City 10480, Taiwan Phone Number: +886-2-2514 7676 | UK Importer: Bose Limited, Bose House,

Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom

Input Rating: 5V p 1.2A | Output Voltage: 5VDC | Output Current: 160mA x 2 | Output Capacity: 680mAh |

IPXX Rating: IPX4 (for the earbuds)

The CMIIT ID is located on the carton.

The Bose Terms of Use apply to this product: worldwide.Bose.com/termsofuseworldwide.Bose.com/termsofuse

License Disclosures: To view the license disclosures that apply to the third-party software packages included

as components of the Bose QuietComfort Ultra Earbuds, use the Bose Music app. You can access this

information from the Seings menu.

Apple, the Apple logo, iPad, iPhone, and macOS are trademarks of Apple Inc., registered in the U.S. and other

countries. The trademark “iPhone” is used in Japan with a license from Aiphone K.K. App Store is a service

mark of Apple Inc.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the

Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance

standards. Apple is not responsible for the operation of this device or its compliance with safety and

regulatory standards.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

such marks by Bose Corporation is under license.

Google, Android, and Google Play are trademarks of Google LLC.

Microsoft Teams is a trademark of the Microsoft group of companies.

Snapdragon Sound is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm,

Snapdragon and Snapdragon Sound are trademarks or registered trademarks of Qualcomm Incorporated.

Spotify is a registered trademark of Spotify AB.

USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

Bose, Bose Music, the Bose Music logo, ActiveSense, SimpleSync, and QuietComfort are trademarks of Bose

work may be reproduced, modified, distributed, or otherwise used without prior wrien permission.

Please complete and retain for your records

The earbud date code is located on the earbud under the band. The charging case serial number is located in

the charging case well between the earbuds. The model numbers are located in the charging case lid.

Serial number: ___________________________________________________________________________

Model number: 441408

Please keep your receipt. Now is a good time to register your Bose product.

You can easily do this by going to worldwide.Bose.com/ProductRegistrationworldwide.Bose.com/ProductRegistration

CONTENTS

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WHAT’S IN THE BOX

Contents ............................................................................................................................................................................. 11

BOSE MUSIC APP SETUP

Download the Bose Music app.................................................................................................................................. 12

Add the earbuds to an existing account ............................................................................................................... 12

SWEAT AND WEATHER RESISTANCE ............................................................................................... 13

HOW TO WEAR

Insert the earbuds .......................................................................................................................................................... 14

Check your fit .................................................................................................................................................................... 15

Eartips ....................................................................................................................................................................... 15

Stability bands ....................................................................................................................................................... 16

Try another size ................................................................................................................................................................ 17

Eartips ....................................................................................................................................................................... 17

Stability bands ...................................................................................................................................................... 17

Change the eartips ......................................................................................................................................................... 18

Change the stability bands ......................................................................................................................................... 19

POWER

Power on ............................................................................................................................................................................. 21

Power o ............................................................................................................................................................................. 22

Standby ............................................................................................................................................................................... 22

CONTENTS

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TOUCH CONTROL

Touch surface area ......................................................................................................................................................... 23

Media playback and volume ....................................................................................................................................... 23

Phone calls ......................................................................................................................................................................... 24

Call notifications ................................................................................................................................................... 25

Modes................................................................................................................................................................................... 25

Immersive audio seings ............................................................................................................................................. 25

Mobile device voice control ........................................................................................................................................ 26

SHORTCUTS

Use your shortcut ............................................................................................................................................................ 27

Change or disable your shortcut .............................................................................................................................. 27

IN-EAR DETECTION

Auto play/pause ............................................................................................................................................................... 28

Auto answer call .............................................................................................................................................................. 28

Auto transparency .......................................................................................................................................................... 28

NOISE CANCELLATION

Change the noise cancellation seing .................................................................................................................. 29

Noise cancellation while on a call ............................................................................................................................ 29

Use noise cancellation only ........................................................................................................................................ 29

IMMERSIVE AUDIO

Immersive audio seings ............................................................................................................................................. 30

Change the immersive audio seing ...................................................................................................................... 31

Change the mode ................................................................................................................................................ 31

Use your shortcut ................................................................................................................................................. 31

Immersive audio while on a call ................................................................................................................................ 31

CONTENTS

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LISTENING MODES

Modes................................................................................................................................................................................... 32

Aware mode with ActiveSense ....................................................................................................................... 32

Change the mode ........................................................................................................................................................... 33

Add or remove modes from the earbuds ................................................................................................... 33

BATTERY

Charge the earbuds ....................................................................................................................................................... 34

Charge the charging case ............................................................................................................................................ 35

Check the earbud baery level ................................................................................................................................. 36

While using the earbuds ................................................................................................................................... 36

While charging the earbuds ............................................................................................................................. 36

Check the charging case baery level ................................................................................................................... 37

Charging time ................................................................................................................................................................... 38

EARBUD AND CHARGING CASE STATUS

Earbuds status light ....................................................................................................................................................... 39

Bluetooth® status ................................................................................................................................................. 39

Baery, update, and error status ................................................................................................................... 39

Charging case status light ........................................................................................................................................... 40

Baery, update, and error status ................................................................................................................... 40

BLUETOOTH CONNECTIONS

Connect using the Bose Music app ........................................................................................................................ 41

Connect using the Bluetooth menu on your mobile device ......................................................................... 41

Disconnect a mobile device ....................................................................................................................................... 42

Reconnect a mobile device ........................................................................................................................................ 42

Clear the earbuds device list ...................................................................................................................................... 43

Android™ devices only ................................................................................................................................................. 44

Connect using Fast Pair .................................................................................................................................... 44

Snapdragon Sound™ technology .................................................................................................................. 45

CONTENTS

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CONNECT BOSE PRODUCTS

Connect to a Bose Smart Speaker or Soundbar ................................................................................................ 46

Benefits .................................................................................................................................................................... 46

Compatible products .......................................................................................................................................... 46

Connect using the Bose Music app ............................................................................................................. 47

Connect using the product controls ............................................................................................................ 48

Reconnect to a Bose Smart Speaker or Soundbar ........................................................................................... 48

CARE AND MAINTENANCE

Store the earbuds ........................................................................................................................................................... 49

Clean the earbuds and charging case.................................................................................................................... 49

Replacement parts and accessories ...................................................................................................................... 49

Limited warranty .............................................................................................................................................................. 49

Update the earbuds ....................................................................................................................................................... 50

Update the charging case ........................................................................................................................................... 50

View the earbud date code ......................................................................................................................................... 50

View the charging case serial number ................................................................................................................... 50

TROUBLESHOOTING

Try these solutions first ................................................................................................................................................. 51

Other solutions................................................................................................................................................................. 51

Reboot the earbuds and charging case ................................................................................................................ 63

Restore the earbuds to factory seings ................................................................................................................ 64

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WHAT’S IN THE BOX

CONTENTS

Confirm that the following parts are included:

Bose QuietComfort Ultra Earbuds Charging case

2

L

3

L

R

Eartips (sizes small and large)

NOTE: Medium eartips are aached to the

earbuds. For help identifying the eartip

sizes, see page 17.

Stability bands (sizes 2 and 3)

NOTE: Size 1 bands are aached to the earbuds.

For help identifying the band sizes, see

page 17.

USB Type-C® to USB-A cable

NOTE: If any part of your product appears to be missing or damaged, don’t use it.

Visit support.Bose.com/QCUEsupport.Bose.com/QCUE for troubleshooting articles, videos, and

product repair or replacement.

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BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the earbuds from any mobile device,

such as a smartphone or tablet.

Using the app, you can verify the earbud fit, manage Bluetooth connections, manage

earbud seings, adjust the audio, choose your voice prompt language, and get any

future updates and new features made available by Bose.

NOTE: If you have already created a Bose account for another Bose product,

see “Add the earbuds to an existing account.”

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

NOTE: If you’re located in Mainland China, download the Bose8 app.

BOSE MUSIC

2. Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT

To add your Bose QuietComfort Ultra Earbuds, open the Bose Music app and add

your earbuds.

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SWEAT AND WEATHER RESISTANCE

The earbuds are rated IPX4 water resistant. They are designed to be sweat and

weather resistant but aren’t meant to be submerged under water.

CAUTIONS:

• Do NOT swim or shower with the earbuds.

• Do NOT submerge the earbuds.

NOTES:

• To prevent corrosion, regularly clean the charging contacts on the earbuds with a

dry, soft coon swab or equivalent.

• IPX4 isn’t a permanent condition, and resistance might decrease as a result of

normal wear.

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INSERT THE EARBUDS

1. Insert the earbud so the eartip gently rests at the opening of your ear canal.

NOTE: Each earbud is marked with either an R (right) or L (left).

R/L marking

2. Slightly rotate the earbud back until the eartip creates a comfortable seal at your

ear canal and the stability band rests against your ear ridge.

NOTE: You may need to rotate the earbud back and forth for the eartip to create a

comfortable seal. However, rotating it too far back or forward may impact

audio and microphone sound quality.

Insert Rotate

Ear ridge

Stability band

3. Check the fit (see page 15).

4. Repeat steps 1 – 3 to insert the other earbud.

When you insert the earbuds, the audio is personalized to your ears for the best

audio performance and noise cancellation.

NOTE: If you’re sharing the earbuds, place them in the charging case to clear the

audio personalization between each user.

HOW TO WEAR

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CHECK YOUR FIT

For the best fit, audio performance, and noise cancellation, use a mirror to make sure

you’re using the correct size eartips and stability bands. You may need to try a

dierent size eartip or stability band for each ear.

TIP: You can also check your fit using the Earbud Seal Test in the Bose Music app. You

can access this option from the Seings menu.

Eartips

FIT WHAT TO CHECK

Proper fit

The eartip gently rests at the opening of

your ear canal to create a comfortable seal.

Background noise should sound muled.

NOTE: Noise cancellation may impact the

ability to hear muled noise.

Too much pressure The eartip feels uncomfortable and

squished in your ear canal.

Too loose

The eartip rests too deep in your ear canal,

feels loose in your ear, or falls out when you

move your head.

HOW TO WEAR

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Stability bands

FIT WHAT TO CHECK

Proper fit The band doesn’t stick out or feel squished

against your ear ridge.

Too big The band is sticking out or feels squished

under your ear ridge.

Too small The band doesn’t reach your ear ridge.

HOW TO WEAR

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TRY ANOTHER SIZE

Wear the earbuds for an extended period of time. If the earbuds don’t feel

comfortable or secure, or noise cancellation or sound quality isn’t as expected, try

another size eartip or stability band.

You may need to try all three eartip or band sizes or use a dierent size eartip or band

for each ear.

Eartips

Three sizes of eartips are included with the earbuds: small, medium, and large.

Medium eartips come aached to the earbuds. If they feel too small, try large eartips.

If they feel too big, try small eartips.

Stability bands

The stability bands are marked with size 1 (small), 2 (medium), or 3 (large) and an R

(right) or L (left).

2

1

3

Size 1 bands come aached to the earbuds. If they feel too small, try size 2 bands.

HOW TO WEAR

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CHANGE THE EARTIPS

1. Holding the earbud, gently squeeze the eartip and peel it away from the earbud.

Squeeze and peel Separate

CAUTION: To prevent tearing, do NOT pull on the edge of the eartip.

2. Choose a new eartip size (see page 17).

3. Align the eartip with the earbud nozzle and press the eartip onto the nozzle until

you feel it snap securely into place and hear it click.

Align Press

4. Repeat steps 1 – 3 for the other earbud, as needed.

NOTE: You may need to use a dierent size eartip for each ear.

5. Insert the earbuds (see page 14).

6. Check the fit (see page 15).

NOTES:

• If you change the eartip, you may need to change the stability band so the band

rests comfortably against your ear ridge (see page 19).

• To see how-to videos about changing the eartips, visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

• If you need additional eartip sizes, contact Bose customer service or visit:

support.Bose.com/QCUEsupport.Bose.com/QCUE

HOW TO WEAR

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CHANGE THE STABILITY BANDS

1. Holding the earbud, gently grab the stability band scoop and peel the band toward

you, over the eartip, and away from the earbud.

Stretch Peel Separate

Stability band scoop

CAUTION: To prevent tearing, do NOT pull on the thin part of the band.

2. Choose a new band size (see page 17). Select the band marked with either an R

(right) or L (left), depending on the earbud.

3. With the band markings facing you and the band scoop facing away from you,

align the dot on the band with the gray dot on the boom of the earbud.

4. Gently stretch the band over the eartip, making sure the dots align and the tab on

the band fits in the notch on the top of the earbud.

NOTE: Aligning the band correctly makes sure that the hole on the side of the

band is over the earbud microphone so the microphone isn't blocked.

5. Press down until the band fits securely into place, then check for alignment.

CheckAlign

Earbud dot

Stability band dot

Stretch

Microphone

Hole

HOW TO WEAR

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6. Repeat steps 1 – 5 for the other earbud, as needed.

NOTE: You may need to use a dierent size band for each ear.

7. Insert the earbuds (see page 14).

8. Check the fit (see page 15).

NOTES:

• To see how-to videos about changing the bands, visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

• If you need additional stability band sizes, contact Bose customer service or visit:

support.Bose.com/QCUEsupport.Bose.com/QCUE

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Bose QuietComfort Ultra Earbuds Le manuel du propriétaire

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