Troubleshooting
Poor Sound Quality or Missing Audio Channel(s)
Make sure the earbuds are securely plugged into the
headphone jack of the Apple device.
Adjust the bass and treble settings in the audio device.
Try another audio device.
Microphone not working
Ensure you are using a compatible Apple device (see list of
compatible devices below).
Make sure the earbuds are securely plugged into the
headphone jack of the Apple device.
Make sure the microphone opening on the back of the
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Try another phone call.
Try another compatible Apple device.
Apple device is not responding to (remote) button
commands
Ensure you are using a compatible Apple device (see list of
compatible devices below).
Make sure the earbuds are securely plugged into the
headphone jack of the Apple device.
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Try another compatible Apple device.
For use with:
The remote and mic are supported only by iPhone 3GS or
later, iPad, iPod touch (2nd generation or later), iPod classic
(120GB, 160GB), and iPod nano (4th generation or later).
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later). Audio is supported by all iPad and iPod models.
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that
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the developer to meet Apple performance standards. Apple is
not responsible for the operation of this device or its compliance
with safety and regulatory standards. Please note that the use
of this accessory with iPod, iPhone, or iPad may affect wireless
performance.
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iPod touch are trademarks of Apple Inc., registered in the U.S. and
other countries.
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permission.
Please refer to the complete Owner’s Guide, available online,
for more information about your earbuds, including advanced
functions, additional troubleshooting suggestions and information
on accessories and replacement parts. To request a printed copy
of the complete Owner’s Guide, refer to the phone numbers
provided for your region.
The serial number is located on the warranty card included in
the carton. Now is a good time to register your earbuds. You
can do this easily by going to http://global.Bose.com/register