Sage BES920 Mode d'emploi

the Dual Boiler™

BES920

EN QUICK GUIDE DE KURZANLEITUNG

FR GUIDE RAPIDE NL SNELSTARTGIDS

ES GUÍA RÁPIDA

PAGE HEADER.....

2

additional safety when using

all electrical appliances.

Safety switches with a rated

operating current not more

than 30mA are recommended.

Consult an electrician for

professional advice.

• Remove and discard any

packaging materials safely,

before rst use.

• To eliminate a choking hazard

for young children, discard the

protective cover tted to the

power plug safely.

• Ensure the product is properly

assembled before rst use.

• This appliance is for household

use only. Do not use the

appliance for anything other

than its intended purpose.

Do not use in moving vehicles

or boats. Do not use outdoors.

Misuse may cause injury.

• Position the appliance on a

stable, heat resistant, level, dry

surface away from the counter

edge, and do not operate on

or near a heat source such as

a hot plate, oven or gas hob.

• Fully unwind the power cord

before operating.

• Do not let the power cord hang

over the edge of a counter

or table. Do not let the power

cord touch hot surfaces or

become knotted.

• Do not leave the appliance

unattended when in use.

SAGE®

RECOMMENDS

SAFETY FIRST

At Sage® we are very safety

conscious. We design and

manufacture appliances

with your safety foremost in

mind. We also ask that you

exercise a degree of care

when using any electrical

appliance and adhere to

the following precautions.

READ ALL INSTRUCTIONS

BEFORE USE AND SAVE

FOR FUTURE REFERENCE

• A downloadable version of this

document is also available at

sageappliances.com

• Before using for the rst

time, please ensure that your

electricity supply is the same

as shown on the rating label on

the underside of the appliance.

If you have any concerns

please contact your local

electricity company.

• The installation of a residual

current safety switch is

recommended to provide

CONTENTS

2 Sage® Recommends Safety First

5 Know Your New Appliance

7 Operating Your New Appliance

17 Care & Cleaning

20 Troubleshooting

23 Guarantee

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3

EN

WE RECOMMEND SAFETY FIRST

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

Always switch o the espresso

machine by pressing the

POWER button to OFF.

Switch o and unplug

from the power outlet.

• Regularly inspect the power

cord, plug and actual appliance

for any damage. If found to

be damaged in any way,

immediately cease use of

the appliance and return the

entire appliance to the nearest

authorised Sage Service

Centre for examination,

replacement or repair.

• Keep the appliance and

accessories clean. Follow

the cleaning instructions

provided in this book. Any

procedure not listed in this

instruction booklet should be

performed at an authorised

Sage Service Centre.

• The appliance can be used by

children aged 8 or older and

persons with reduced physical,

sensory or mental capabilities

or a lack of experience and

knowledge, only if they have

been given supervision or

instruction concerning use of

the appliance in a safe way and

understand the hazards involved.

• Children should not play

with the appliance.

• Cleaning of the appliance

should not be carried out

by children unless they are

8 years or older and under

adult supervision.

• The appliance and its cord

should be kept out of reach

of children aged 8 years

and younger.

• Do not use attachments

other than those provided

with the appliances.

• Do not attempt to operate

the appliance by any method

other than those described in

this booklet.

• Do not move the appliance

whilst in operation.

• Do not use any other

liquid apart from cold mains/

town water. We do not

recommend the use of highly

ltered, de-mineralised or

distilled water as this may

aect the taste of the coee

and how the espresso machine

is designed to function.

• Never use the appliance

without water in the water tank.

• Ensure the portalter is rmly

inserted and secured into

the brewing head before

using the machine.

• Never remove the portalter

during the brewing operation as

the machine is under pressure.

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4

WE RECOMMEND SAFETY FIRST

• Do not place anything, other than

cups for warming, on top

of the appliance.

• Use caution when operating

machine as metal surfaces are

liable to get hot during use.

• Do not touch hot surfaces.

Allow the product to cool

down before moving or

cleaning any parts.

• Heating element surface is

subject to residual heat after use.

• Always ensure the appliance

is turned OFF, unplugged at

the power outlet and has been

allowed to cool before cleaning,

attempting to move or storing.

• The appliance is not intended

to be operated by means of

an external timer or separate

remote-control system.

• The use of attachments not sold

or recommended by Sage may

cause re, electric shock or injury.

• Always turn the appliance to

the o position, switch o at the

power outlet and unplug at the

power outlet when the appliance

is not in use.

• Any maintenance other than

cleaning should be performed

by an authorised Sage®

service centre.

• Do not use the appliance

on a sink drain board.

• Do not operate the appliance

if it is in an enclosed space,

or within a cupboard.

• Use caution when descaling

as hot steam may be released.

Before descaling, ensure drip

tray is empty and inserted.

Refer to ‘Care & Cleaning’

for further instructions.

SPECIFIC INSTRUCTIONS

FOR WATER FILTER

• Filter cartridge should be kept

out of reach of children.

• Store lter cartridges in a dry

place in the original packaging.

• Protect cartridges from heat

and direct sunlight.

• Do not use damaged

lter cartridges.

• Do not open lter cartridges.

• If you are absent for a prolonged

period of time, empty the water

tank and replace the cartridge.

The symbol shown indicates

that this appliance should

not be disposed of in normal

household waste. It should

be taken to a local authority waste

collection centre designated for

this purpose or to a dealer

providing this service. For more

information, please contact your

local council oce.

To protect against electric

shock, do not immerse the

power cord, power plug

or appliance in water or any

other liquid.

FOR HOUSEHOLD USE ONLY

SAVE THESE INSTRUCTIONS

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5

EN

KNOW YOUR NEW APPLIANCE

G

H

E

F

C

D

B

AI

J

K

L

M

N

O

Q

P

A

A. Top ll 2.5 litre removable water tank

B. POWER button

C. Backlit LCD interface

D. MENU access and DISPLAY

mode buttons

E. Espresso pressure gauge

F. Integrated & removable 58mm tamper

G. Actively heated 58mm group head with

embedded element

H. 58mm full stainless steel portalter

I. Convection heated 6 cup warming tray

J. Manual and programmable 1 & 2 cup volume

controls

K. Easy to operate steam lever

L. Dedicated hot water outlet

M. 360° swivel action steam wand

with 3 hole tip

N. De-scale access point

O. Integrated tool storage tray

P. Drop down swivel foot

Q. Removable drip tray

NOT SHOWN

15 bar Italian pump

Dual stainless steel boilers

Electronic PID temperature control

Over pressure valve

Low pressure pre-infusion

Power save mode

Safety thermal cut-out protection

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6

KNOW YOUR NEW APPLIANCE

Y

X

R

T

S

Single Wall Dual Wall

U

V

W

Z

LCD INTERFACE

• Display Modes

• Shot Temp

• Shot Clock Timer

• Clock

Programmable Functions

• Shot Temp

• Shot Volume - 1 & 2 cup

• Pre-Infusion

• Auto Start

ACCESSORIES

R. Stainless steel frothing jug

S. Single & dual wall lter baskets

(1 & 2 cup)

T. Water lter holder with lter

U. Cleaning disc

V. Allen key

W. Cleaning tool

X. Espresso cleaning tablets

Y. Water hardness test strip

Z. Razor™ precision dosing tool

Rating Information

220–240V ~50–60Hz 1800–2200W

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7

EN

OPERATING YOUR NEW APPLIANCE

WARNING

Both the STEAM LEVER and

HOT WATER dial must be in the

CLOSED position for the machine

to enter START UP mode.

BEFORE FIRST USE

Machine Preparation

Remove and discard all labelling and packaging

materials attached to your espresso machine.

Ensure you have removed all parts and

accessories before discarding the packaging.

Clean parts and accessories (water tank,

portalter, lter baskets, jug) using warm water

and a gentle dish washing liquid and rinse well.

Conditioning the Water Filter

• Remove lter from the plastic bag and soak in

a cup of water for 5 minutes.

• Rinse lter under cold running water.

• Wash the stainless steel mesh in the plastic

lter compartment with cold water.

• Insert the lter into the lter holder.

• Set Date Dial 2 months ahead.

• To install lter, push down to lock

into place.

• Slide the water tank into position and

lock into place.

FIRST USE

Initial Start Up

• Fill tank with cold tap water.

• Dip Water Hardness Test Strip into water tank

for 1 second & set aside.

• Check Steam Lever and Hot Water dial are in

the CLOSED position.

• Press POWER On.

• Machine will prompt you to set water

hardness. Refer for test strip for your water

hardness. Use the Arrow UP or Arrow

DOWN keys to select water hardness 1–5.

Press Menu to set. Machine will beep to

conrm selection.

• Machine will reach operating temperature and

go into STANDBY mode.

Flushing The Machine

When the machine has reached STANDBY

mode, run the following 3 steps:

1. Press 2 Cup button to run water

through group head.

2. Run Hot Water for 30 seconds.

3. Activate Steam for 10 seconds.

START UP

Press the POWER button to switch the

machine ON. The POWER button will

ash and the LCD screen will display the

current espresso boiler temperature.

When the machine has reached operating

temperature, the POWER button light will stop

ashing and the MANUAL, 1 CUP and 2 CUP

buttons will illuminate.

The machine is now in STANDBY mode

ready for use.

NOTE

You will not be able to select 1 CUP, 2 CUP

or CLEANING CYCLE during START UP.

AUTO OFF MODE

The machine automatically switches

to AUTO OFF mode after 20 minutes.

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8

OPERATING YOUR NEW APPLIANCE

LCD INTERFACE

Display modes

3 modes can be displayed on the LCD screen:

Shot Temp, Shot Clock or Clock.

Press UP or DOWN arrow to change the display

mode between shot clock & clock. Shot temp

will be displayed during an extraction.

1. Shot Temp

Displays selected extraction temperature

(default set at 93°C), but can be changed

from 86°C – 96°C. See ‘Extraction

Temperature’, page 12.

2. Shot Clock

Temporarily displays duration of last espresso

extraction in seconds.

3. Clock

Temporarily displays current time (default set

at 12.00am if time has not been set).

SELECTING FILTER BASKET

SINGLE WALL Filter Baskets

Use Single Wall lter baskets when grinding fresh

whole coee beans.

Single Wall lter baskets allow you to experiment

with grind, dose and tamp to create a more

balanced espresso.

2 Cup1 Cup

1 Cup 2 Cup

• Use the 1 cup lter basket when brewing single

cups and the 2 cup lter basket when brewing

two cups, stronger single cups or mugs.

DUAL WALL Filter Baskets

Use Dual Wall lter baskets if using

pre-ground coee.

Dual Wall lter baskets regulate the pressure and

help to optimise the extraction regardless of the

grind, dose, tamp pressure or freshness.

1 Cup 2 Cup

2 Cup1 Cup

• Use the 1 cup lter basket when brewing single

cups and the 2 cup lter basket when brewing

two cups, stronger single cups or mugs.

COFFEE DOSE AND TAMPING

• Using Single Wall lter baskets, grind enough

coee to ll the coee basket.

• Tap the portalter several times to collapse

and distribute the coee evenly in the

lter basket.

• Tamp down rmly (using approx.

15 – 20kgs of pressure). The amount

of pressure is not as important as

consistent pressure every time.

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9

EN

OPERATING YOUR NEW APPLIANCE

• As a guide to dose, the top edge of the metal

cap on the tamper should be level with the

top of the lter basket AFTER the coee has

been tamped.

TRIMMING THE DOSE

• Insert the Razor™ dosing tool into the

coee basket until the shoulders of the tool

rest on the rim of the basket.

The blade of the dosing tool should

penetrate the surface of the tamped coee.

• Rotate the Razor™ dosing tool back and

forth while holding the portalter on an

angle over the knock box to trim o excess

coee grinds. Your coee lter basket is now

dosed with the correct amount of coee.

• Wipe excess coee from the rim of the lter

basket to ensure a proper seal is achieved in

the group head.

GENERAL OPERATION

1 CUP

Press 1 CUP once to extract a single shot

of espresso at the pre-programmed duration

(30secs). The extraction will start using the low

pressure pre-infusion.

2 CUP

Press 2 CUP button once to extract

a double shot of espresso at the

pre-programmed duration (30secs).

MANUAL

The MANUAL button allows you to control the

espresso pour volume to suit your preference.

Press MANUAL button once to start the

espresso extraction. The extraction will start

using the low pressure pre-infusion.

Press MANUAL button again to stop extraction.

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OPERATING YOUR NEW APPLIANCE

EXTRACTION GUIDE

OPTIMUM 25-35 SECBALANCED

GRIND SHOT TIME

TOO FINE OVER 40 SEC

OVER EXTRACTED

BITTER • ASTRINGENT

TOO COARSE UNDER 20 SEC

UNDERDEVELOPED • SOUR

UNDER EXTRACTED

STEAM

For instant steam, move STEAM LEVER to

OPEN position. The Steam LED will be On.

To turn STEAM o, move STEAM LEVER to

CLOSED position. The machine will return to

STANDBY mode.

CAUTION: BURN HAZARD

Pressurised steam can still be released, even

after machine has been switched o.

Children must always be supervised.

HOT WATER

For instant hot water, rotate the

HOT WATER dial to OPEN position.

The Hot Water LED will be On.

To turn HOT WATER o, rotate the HOT WATER

dial to CLOSED position. The machine will

return to STANDBY mode.

LCD PROGRAMMING FUNCTIONS

To program the machine, press MENU button

once. The LCD will display all programming

functions. Continue to press MENU button to

select your desired function.

At any stage during programming, press EXIT to

return to STANDBY mode.

NOTE

The MENU button is disabled when

the machine is extracting espresso or

delivering hot water.

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11

EN

OPERATING YOUR NEW APPLIANCE

SHOT DURATION

1 CUP Duration Programming

Press MENU button until SHOT VOL

icon ashes and 1 CUP is displayed on

the LCD screen.

Press 1 CUP button to start water ow from the

group head.

Press 1 CUP again once required extraction

duration has been reached.

The machine will beep twice to indicate the new

1 CUP duration has been set.

2 CUP Duration Programming

Press MENU button until SHOT VOL

icon ashes and 2 CUP is displayed on

the LCD screen.

Press 2 CUP button to start water ow from the

group head.

Press 2 CUP again once required extraction

duration has been reached.

The machine will beep twice to indicate the new

2 CUP duration has been set.

SHOT VOLUME

1 CUP Volume Programming

Press MENU button until SHOT VOL icon

ashes and 1 CUP is displayed on

the LCD screen.

Dose & tamp the portafilter with ground coee.

Press 1 CUP button to start espresso extraction.

Press 1 CUP again once desired volume of

espresso has been extracted.

2 CUP Volume Programming

Press MENU button until SHOT VOL

icon ashes and 2 CUP is displayed on

the LCD screen.

Dose & tamp the portalter with ground coee.

Press 2 CUP button to start espresso extraction.

Press 2 CUP again once desired volume of

espresso has been extracted.

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12

OPERATING YOUR NEW APPLIANCE

EXTRACTION TEMPERATURE

Press MENU button until SHOT TEMP

icon ashes. The LCD will display the current

shot temperature setting.

Press UP or DOWN arrow to adjust

SHOT TEMP to the desired setting

(range 86°C – 96°C).

The new SHOT TEMP setting will be displayed

on the LCD screen.

AUTO START

To use AUTO START, first ensure clock

has been set.

Auto Start ON/OFF

Press MENU button until AUTO START icon

ashes and the current Auto Start setting (ON

or OFF) is displayed on the LCD screen.

Press UP or DOWN arrow to set the

AUTO START to ON or OFF.

If AUTO START is ON, the LCD will

display a Clock icon.

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13

EN

OPERATING YOUR NEW APPLIANCE

Press MENU button and the current

Auto Start time will be displayed on the

LCD screen.

Press UP or DOWN arrow to adjust

AUTO START to the desired time

(default AUTO START time set at 7:00am).

Press EXIT button.

SET CLOCK

Press MENU button until SET CLOCK

icon ashes. The current Clock Time will

be displayed on the LCD screen.

Press UP or DOWN arrow to adjust the time.

Press EXIT button.

CLEAN CYCLE

Press MENU button until CLEAN CYCLE icon

ashes and PUSH is displayed on the

LCD screen.

To start the CLEAN CYCLE press the

illuminated MANUAL button.

The CLEAN CYCLE icon will ash and

the machine will start to countdown from

370 seconds.

The machine will return to STANDBY

when the cleaning cycle has ended.

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14

OPERATING YOUR NEW APPLIANCE

ADVANCED ESPRESSO

FUNCTIONS

Press & Hold - 1 CUP

Press & hold 1 CUP to bypass the pre-infusion

phase and deliver water to the group head at

the full 9 bar pressure. Release button to stop

extraction. This function can be used when

purging the group head.

Press & Hold - 2 CUP

Press & hold 2 CUP to bypass the pre-infusion

phase and deliver water to the group head at

the full 9 bar pressure. Release button to stop

extraction. This function can be used when

purging the group head.

Press & Hold - MANUAL

Press & hold the MANUAL button to deliver

water to the group head at low pre-infusion

pressure. When MANUAL button is released,

water will continue at the full 9 bars of

pressure. Press MANUAL button again to

stop extraction.

This function can be used to manually control

the pre-infusion duration.

ACCESS ADVANCED MENU

To access the Advanced Menu:

With machine OFF, press and hold the

1 CUP button, then press the POWER button.

POWER

TURN

POWER OFF

THEN PRESS

& HOLD

Resetting default settings

The machine has the following default settings:

1. Temperature – 93°C

2. Pre-Infusion – Duration Pr07

3. Pre-Infusion – Power PP60

4. Steam temperature – 135°C

5. Auto Start – OFF

6. Audio – LO

7. Water Hardness – 3

8. Espresso Volume durations

– 30/30 secs

9.

To reset machine to original default settings, rst

enter Advanced Menu. rSEt will be displayed on

the LCD. Press the MENU button to reset the

machine to the default settings.

The machine will then prompt you to set the

water hardness. Select your water hardness

using the UP & DOWN arrows & press

MENU to conrm or press EXIT to return to

STANDBY mode.

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15

EN

OPERATING YOUR NEW APPLIANCE



Temperature Unit will be displayed on the LCD

screen as SEt. Press MENU to Select.

Use UP and DOWN arrows to select desired

temperature unit. Press MENU to set.

Machine will beep once to conrm selection. Press

EXIT to return to STANDBY mode.



Adjust Steam Temperature to control the pressure

of the steam being delivered. Lower steam

temperature to texture smaller volumes of milk or

have more control. Raise steam temperature to

texture larger volumes of milk.

Press MENU to Select STEAM.

Use UP and DOWN arrows to select required

steam temperature.

Press MENU to set.

Machine will beep once to conrm selection.



Machine Audio refers to the volume level

of the ‘beeps’ heard.

• HI - high volume

• LO - low volume

• OFF - volume o

Press the MENU button to select Audio.

Press UP or DOWN arrows to select

desired volume. Press MENU to set. Machine will

beep once to conrm selection.



Use this function to set Duration or Volume to

control the espresso output.

Press the MENU button to select. Use the UP or

DOWN arrows to select FLo or SEc. Press MENU

to set. Machine will beep once to conrm selection.

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16

OPERATING YOUR NEW APPLIANCE

ADVANCED FEATURES

Pre-Infusion Programming

With machine in STANDBY mode, press

UP and DOWN arrows together to enter

Pre-Infusion programming mode.

Press MENU button to move between

Pre-infusion Duration and Power.

Pre-Infusion Duration

The LCD will display the current

Pre-Infusion Duration.

Press UP or DOWN arrow to vary time.

We recommend a range of between

5 - 15secs as being optimum.

Pre-Infusion Power

The LCD will display current Pre-Infusion Power.

Press UP or DOWN arrows to vary power.

We recommend a range of between 55–65

as being optimum. Press EXIT to conrm setting

and return to STANDBY mode.

ALERTS

STEAM LED Flashing At START UP

The machine will not enter START UP mode

when the STEAM LEVER is in the OPEN

position and the STEAM LED is ashing.

Move the STEAM LEVER to the

CLOSED position for the machine

to enter START UP mode.

HOT WATER LED Flashing At START UP

The machine will not enter START UP mode

when the HOT WATER dial is in the OPEN

position and the HOT WATER LED is ashing.

Move the HOT WATER dial to the

CLOSED position for the machine to

enter START UP mode.

HOT WATER LED Flashing

The HOT WATER LED will ash when the HOT

WATER function has been operating for longer

than 1 minute.

Move the HOT WATER dial to CLOSED position

for machine to enter STANDBY mode.

Fill Tank

The machine will detect a low water level. The FILL

TANK icon will be displayed on the LCD screen.

If FILL TANK icon is displayed, add

water to tank until machine returns to

STANDBY mode.

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17

EN

CARE & CLEANING

CLEAN ME!

The machine will detect when 200 extractions have

been carried out since the last clean cycle.

The CLEAN ME! icon will be displayed

on the LCD screen the next time the machine

enters START UP mode.

CLEANING CYCLE

• CLEAN ME! will be displayed on

LCD to indicate when a cleaning cycle

is required (approx. 200 shots).

• Insert the supplied cleaning disc, followed by

1 cleaning tablet into the 1 CUP lter basket.

• Insert the portalter and lock into

group head.

• Ensure the water tank is lled with

cold tap water.

• Ensure the drip tray is empty & inserted.

• Press MENU button until CLEAN CYCLE

icon ashes and PUSH is displayed on

the LCD screen.

• To start the Clean Cycle press the illuminated

MANUAL button.

• The CLEAN CYCLE icon will ash and

the machine will start to countdown from

370 seconds.

• When the cleaning cycle has nished,

remove the portalter and ensure the tablet

has completely dissolved. If the tablet has

not dissolved, repeat the steps above,

without inserting a new tablet.

• Rinse the lter basket and portalter

thoroughly before use.

INSTALLING WATER FILTERS

• Soak lter in a glass of water for 5 minutes.

• Rinse the lter and mesh under running water.

• Assemble lter into lter holder.

• Set replacement date forward 2 months.

• Install lter holder into water tank.

• Insert water tank into the machine. Ensure the

latch is locked into position.

• Replacing the water lter after three months

or 40L will reduce the need to descale the

machine. The limitation of 40L is based on

water hardness level 4. If you are in level 2

area, you can increase this to 60L.

NOTE

To purchase water lters visit Sage®

webpage.

CLEANING THE STEAM WAND

• Wipe the steam wand with a damp cloth &

purge directly after texturing the milk.

• If the any of the holes in the tip of the steam

wand become blocked, ensure the STEAM

LEVER is in the CLOSED position and clean

using the pin on the end of the cleaning tool.

• If steam wand remains blocked, remove the tip

using the integrated spanner in the cleaning

tool and soak in hot water. Screw tip back onto

the steam wand using the integrated spanner

in the cleaning tool.

CLEANING THE FILTER BASKETS

AND PORTAFILTER

• The lter baskets and portalter should be

rinsed under hot water directly after use to

remove all residual coee oils.

If the holes in the lter baskets become

blocked, dissolve a cleaning tablet

in hot water and soak lter basket

and portalter in solution for approx.

20 minutes. Rinse thoroughly.

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18

CARE & CLEANING

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen

should be wiped with a damp cloth to remove

any ground coee particles.

• Periodically run hot water through the

machine with the lter basket and portalter

in place, without ground coee, to rinse out

any residual coee.



• Insert the cleaning disc into the 1 cup

lter basket.

• Insert portalter into the group head.

• Press the 1 CUP button to build pressure

in the basket.

• Repeat several times to remove residual

coee oils in the espresso water paths.

CLEANING THE DRIP

& STORAGE TRAY

• The drip tray should be removed, emptied

and cleaned after each use or when the drip

tray indicator is showing Empty Me!

• Remove grill from the drip tray.

Wash the drip tray in warm soapy water. The

Empty Me! indicator can also be removed

from the drip tray.

• The storage tray can be removed and

cleaned with a soft, damp cloth (do not use

abrasive cleansers, pads or cloths which can

scratch the surface).

CLEANING THE OUTER HOUSING

& CUP WARMING TRAY

• The outer housing and cup warming tray can

be cleaned with a soft, damp cloth. Polish

with a soft, dry cloth. Do not use abrasive

cleaners, pads or cloths which can scratch

the surface.

NOTE

Do not clean any of the parts or

accessories in the dishwasher.

DESCALE 

NOTE

Even if you used the provided water lter,

we recommend you to descale if there is

scale build-up in the water tank.

Only descale via the descale menu.

1 – Prepare for Descale

a) Empty the drip tray and insert

into position.

b) Turn the machine o and allow to cool for at

least 4 hours. With the machine o, press and

hold the 1 CUP button, then press and hold

the POWER button together for 3 seconds.

rSEt will appear on the LCD.

THEN PRESS

& HOLD

THEN PRESS

& HOLD

c) Press UP or DOWN arrow to the ‘dESC’

then press MENU to conrm.

2 – Empty Boilers

a) Remove the grey silicone cover on the lower

front panel marked DESCALE ACCESS.

REMOVE

DESCALE ACCESSDESCALE ACCESS DESCALE ACCESSDESCALE ACCESS

PAGE HEADER.....

19

EN

CARE & CLEANING

b) Place a cloth over the drip tray to prevent

steam escaping.

c) Use a at head screw driver to rotate the

right valve counter-clockwise SLOWLY until

fully open. As the valve opens, steam may

be released.

NOTE

If there’s no water released into the drip tray,

press and hold the 1 CUP button for

3 seconds. This will release water from

the boiler.

When the water is completely empty, close the valve

by rotating screws clock-wise until seated. Do not

overtighten screws to avoid damage to the valves.

DESCALE ACCESSDESCALE ACCESS

d) Repeat the above process on the left valve.

e) Empty the drip tray, use caution as the drip tray

may be hot.

f) Empty water tank, remove water lter.

g) Dissolve 1 sachet of Sage® Descaler™ into

1 litre of warm water. Pour solution into the

water tank.

NOTE

If water tank has not been removed,

replaced or is empty, “FILL TANK” will

appear on the LCD.

3 – Begin Descale

a) Press 1 Cup button and the LCD screen will

show countdown time (20 minutes).

During this time, the machine will ll boilers with

descale solution and heat to temperature.

There may be some water ow through the group

head during this time.

Allow the countdown timer to reach 0 as this allows

solution sucient time to dissolve scale build up.

However you can proceed to the next step at any

time by pressing the 1 Cup button.

b) Place a cloth over the drip tray to stop

steam escaping.

c) Empty boilers by repeating steps

2c and 2d.

d) Empty drip tray and insert back to place.

e) Empty water tank then rinse and ll with

clean water to the MAX line. Lock water

tank back into position.

4 – Flush Boilers

a) Press 1 Cup button and the LCD screen will

show countdown time (20 minutes).

During this time, the machine will ll boilers with

fresh clean water and heat to temperature. You can

proceed to the next step at any time by pressing

the 1 Cup button.

b) Place a cloth over the drip tray to stop

steam escaping.

c) Empty boilers by repeating steps

2c and 2d.

d) Empty drip tray and insert back to place.

e) Empty water tank then rinse and ll with clean

water to the MAX line. Lock water tank back

into position.

5 – Repeat Step 4 Flush Boilers

We recommend ushing boilers again to ensure

any residual descale solution is released from

the boilers. Press POWER button to escape

the Descale mode. The descale process is now

complete and ready to use.

PAGE HEADER.....

20

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

The Hot Water LED



machine is turned On.

• Hot Water dial is open. Turn the Hot Water dial to the

CLOSED position.

The Steam LED



machine is turned On.

• Steam Lever is open. Move the Steam Lever to the

CLOSED position.



from the group head. • Machine has not

reached operating

temperature.

Allow time for the machine to reach

operating temperature. The POWER

light will stop ashing when machine

is ready.

• Water tank is empty. Fill Tank.

• Water tank not fully

inserted & locked.

Push water tank in fully and close

the latch.

FILL TANK displayed

on LCD, but water

tank is full.

• Water tank is not fully

inserted and locked into

position.

Push water tank in fully and close

the latch.

No Steam or Hot

Water. • Machine is not turned on. Ensure the machine is plugged in,

switched On at the power outlet and

the POWER button is On.

No Hot Water. • Water tank is empty. Fill water tank.

No Steam. • Steam Wand is blocked. Use the pin on the cleaning tool to

clear the holes. If the steam wand

continues to be blocked remove the tip

of the steam wand using the spanner in

the cleaning tool and soak in hot water.

The machine is ‘On’

but ceases to operate. Turn machine O. Wait for 60 minutes

and turn machine back On.

If problem persists, call Sage®

Customer Service UK.

Steam pouring out of

group head. Turn machine O. Wait for 60 minutes

and turn machine back On.

If problem persists, call Sage®

Customer Service UK.

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