Ariston AURES PRO 24 240V US Manuel utilisateur
- Taper
- Manuel utilisateur
EN
Electric Tankless Water Heaters
FR
Chauffe-eau électrique Instantané
ES
Calentador de agua electrico instantaneo
Ce manuel doit être utilisé uniquement par un installateur / technicien de maintenance qualié. Veuillez lire toutes les
instructions de ce manuel avant l’installation. Réalisez les diérentes étapes dans l’ordre indiqué. Dans le cas contraire,
vous pourriez vous exposer à des dommages matériels considérables, des blessures personnelles graves ou la mort.
Le fabricant se réserve le droit d’apporter des modications ou des mises à jour au produit sans aucun préavis et
ne pourra être tenu pour responsables des erreurs typographiques présentes dans la documentation.
NOTE À DESTINATION CONSOMMATEUR: VEUILLEZ CONSERVER TOUTES LES INSTRUCTIONS AFIN DE POUVOIR LES CONSULTER ULTÉRIEUREMENT.
Les surfaces de ces produits en contact avec l’eau potable (consommable) contiennent moins de 0,25% de plomb en
poids, comme l’exige la loi Safe Drinking Water Act, Section 1417, et sont certiées en ce sens par l’IAPMO.
Avertissement relatif à la Proposition 65 de l’État de Californie: ce produit contient des produits chimiques connus dans l’État
de Californie comme susceptibles de causer des cancers, des anomalies congénitales et d’autres troubles de la reproduction.
This manual must only be used by a qualied installer / service technician. Read all instructions in this
manual before installing. Perform steps in the given order. Failure to do so could result in substantial
property damage, severe personal injury, or death.
The manufacturer reserves the right to make product changes or updates without notice and will not be
held liable for typographical errors in literature.
NOTE TO CONSUMER: PLEASE KEEP ALL INSTRUCTIONS FOR FUTURE REFERENCE.
The surfaces of these products contacted by potable (consumable) water contain less than 0.25% lead
by weight as required by the Safe Drinking Water Act, Section 1417, and are certied as such by IAPMO.
California Proposition 65 Warning: This product contains chemicals known to the State of California to
cause cancer, birth defects, or other reproductive harm.
ADVERTENCIA
Este manual solo debe ser utilizado por un técnico de servicio/instalador cualicado. Lea las instrucciones
de este manual antes de instalar el aparato. Siga los pasos en el orden establecido. De lo contrario, puede
causar daños importantes en la propiedad, lesiones graves o incluso la muerte.
AVISO
El fabricante se reserva el derecho de realizar cambios o actualizaciones en el producto sin previo aviso
y no será responsable de los errores tipográcos que haya en el manual.
NOTA PARA EL CONSUMIDOR: GUARDE LAS INSTRUCCIONES PARA FUTURAS CONSULTAS.
Las supercies de estos productos que entra en contacto el agua potable (consumible), contienen menos de 0.25 %
de plomo en peso, tal y como lo exige la ley de agua potable, sección 1417 y están certicadas como tales por IAPMO.
Proposición 65 de California - Advertencia: El estado de California tiene conocimiento de que este producto
contiene sustancias químicas que producen cáncer, defectos congénitos u otros daños reproductivos.
2
EN
The following dened terms are used throughout this manual to bring attention to the presence of hazards of
various risk levels or to important product information.
DANGER indicates an imminently hazardous situation which, if not avoided, will result in serious personal injury
or death.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in personal injury or
death.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in moderate or minor
personal injury.
CAUTION used without the safety alert symbol indicates a potentially hazardous situation which, if not
avoided, may result in property damage.
NOTICE is used to address practices not related to personal injury.
Foreword
This manual is intended to be used in conjunction with other literature provided with the water heater. This
includes all related control information. It is important that this manual, all other documents included in this
system, and additional publications be reviewed in their entirety before beginning any work.
Installation should be made in accordance with the regulations of the Authority Having Jurisdiction, local code
authorities, and utility companies which pertain to this type of water heating equipment.
Authority Having Jurisdiction (AHJ) – The AHJ may be a federal, state, local government, or individual such as a
re chief, re marshal, chief of a re prevention bureau, labor department or health department, building ocial
or electrical inspector, or others having statutory authority. In some circumstances, the property owner or his/
her agent assumes the role, and at government installations, the commanding ocer or departmental ocial
may be the AHJ.
NOTE: The manufacturer reserves the right to modify product technical specications and components without
prior notice.
For the Installer
This water heater must be installed by qualied and licensed personnel. The installer should be guided by the
instructions furnished with the water heater, and by local codes and utility company requirements.
Installations Must Comply With:
Local, state, provincial, and national codes, laws, regulations, and ordinances.
The latest version of the National Electrical Code, NFPA No. 70.
Table of Contents
Part 1 - General Safety Information 3
A. When Servicing the Water Heating System 4
B. Heater Water 4
C. Freeze Protection 4
D. Water Temperature Adjustment 4
Part 2 - Prepare the Water Heater 5
A. Locating the Water Heater 5
B. Water Chemistry Requirements 6
C. Technical Specications and Dimensions 7
Part 3 - Installation Instructions 7
A. Wall Mounting the Water Heater 7
B. Plumbing 8
C. Temperature and Pressure Relief 9
D. Scalding 9
E. Filling the Heater 10
Part 4 - Electrical Connection 10
Part 5 - Installation Checklist 11
Part 6 - Operation 12
A. User Interface / Controls 12
B. Start-Up 12
Part 7 - Maintenance 12
A. Removing the Cover 13
B. Draining the Heater 13
C. Removing a Heating Element 13
D. Descaling the Heating Element 13
Part 8 - Troubleshooting 14
A. Resetting the High Limit Switch 15
B. Checking Thermostat Operation 16
C. Changing the Heating Element 16
D. Changing a Triac 16
Part 9 - Replacement Parts 17
Limited Warranty 18
Customer Installation Record Form 20
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Part 1 - General Safety Information
This water heater is approved for indoor installations only and is not intended for use as a pool heater. Heater
must have room for service: 6” front and sides, and 12” top and bottom are minimum recommended service
clearances. (A combustible door or removable panel is acceptable front clearance.) This water heater has been
approved for closet installation. Install the water heater in a location where a leak will not result in damage to the
surrounding area. If such a location is not available, install an auxiliary drain pan.
NOTE: Please keep any ammable materials at least 24” (609.6mm) away from the water heater and hot outlet
pipe.
NOTE: Obey all local codes. Obtain all applicable permits before installing the water heater.
NOTE: Install all system components and piping in such a manner that does not reduce the performance of any
re rated assembly.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances, basic safety precautions to reduce the risk of re, electric shock, or injury to
persons should be followed, including:
1. READ ALL INSTRUCTIONS BEFORE USING THIS WATER HEATER.
2. This water heater must be grounded.
3. Install or locate this water heater only in accordance with the provided installation instructions.
4. Use this water heater only for its intended use as described in this manual.
4. This heater has more than one power supply connection point. Never attempt to install, clean, inspect or
repair, disassemble, or service the heater without rst shutting o all power to the unit by means of the circuit
breaker on the main electrical panel.
5. For power supply connection use 8/2 AWG wires or larger, suitable for at least 194oF (90oC).
6. The heater must be connected to a dedicated circuit breaker on the main electrical panel.
7. The plumbing installation must be completed before the electrical installation.
8. The plumbing installation requires metal pipes or reinforced hoses that can withstand pressure up to 145 psi.
9. To ensure proper operation, the water supply ow rate must be at least 0.5 gpm.
10. Do not install the heater where it may be subjected to direct sunlight, rain, splashing water, or freezing
temperatures.
11. Before connecting the unit to a public power network, consult the local power supply authority to ensure
the power network meets the stated requirements.
12. Do not operate this water heater if it has damaged wiring, if it is not working properly, or if it has been
damaged or dropped.
13. This water heater should be serviced only by qualied service personnel. Contact the water heater installer
or a qualied service agency for examination, repair, or adjustment.
SAVE THESE INSTRUCTIONS
Installer - Read all instructions in this manual before installing. Perform steps in the given order.
User - This manual is for use only by a qualied heating installer / service technician. Have this water heater
serviced / inspected annually by a qualied service technician.
FAILURE TO ADHERE TO THE GUIDELINES ON THIS PAGE CAN RESULT IN SUBSTANTIAL PROPERTY
DAMAGE, SEVERE PERSONAL INJURY, OR DEATH.
NOTE: If the water heater is exposed to the following, do not operate. Immediately call a qualied service
technician.
1. Fire
2. Damage
3. Water
Failure to follow this information could result in property damage, severe personal injury, or death.
DO NOT USE THIS WATER HEATER IF ANY PART HAS BEEN SUBMERGED IN WATER. Immediately call
a qualied service technician. The water heater MUST BE replaced if it has been submerged. Attempting to
operate a water heater that has been submerged could create numerous harmful conditions, such as a potential
gas leakage causing a re and/or explosion, or the release of mold, bacteria, or other harmful particulates into
the air. Operating a previously submerged water heater could result in property damage, severe personal injury,
or death.
NOTE: Water heater damage due to ood or submersion is considered an Act of God, and IS NOT covered under
product warranty.
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High heat sources (sources generating heat 100oF / 37oC or greater, such as stove pipes, space heaters, etc.) may
damage plastic components of the water heater as well as plastic vent pipe materials. Such damages ARE NOT
covered by warranty. It is recommended to keep a minimum clearance of 8” from high heat sources. Observe
heat source manufacturer instructions, as well as local, state, provincial, and national codes, laws, regulations
and ordinances when installing this water heater and related components near high heat sources.
A. When Servicing the Water Heating System
To avoid electric shock, disconnect electrical supply before performing maintenance.
NOTE: When inquiring about service or troubleshooting, reference the model and serial numbers from the water
heater rating label.
To avoid severe burns, allow water heater and associated equipment to cool before servicing.
B. Heater Water
Do not use petroleum-based cleaning or sealing compounds in a water heating system. Gaskets and seals in the
system may be damaged. This can result in substantial property damage.
Do not use “homemade cures” or “patent medicines”. Damage to the water heater, substantial property damage,
and/or serious personal injury may result.
C. Freeze Protection
NOTE: Consider piping and installation when determining heater location.
Failure of the water heater due to freeze related damage IS NOT covered by product warranty.
NEVER use any toxic chemical, including automotive, standard glycol antifreeze, or ethylene glycol made for
hydronic (non-potable) systems. These chemicals can attack gaskets and seals in water systems, are poisonous
if consumed, and can cause personal injury or death.
Be sure to disconnect electrical power before performing service. Failure to do so could result in electrical shock,
property damage, serious personal injury, or death.
Do not use this water heater for anything other than its intended purpose (as described in this manual). Doing
so could result in property damage and WILL VOID product warranty.
D. Water Temperature Adjustment
The water heater thermostat has been pre-set at
the factory at a temperature equal to or below
125oF (51.7oC) according to UL certication. If the
water heater is going to have a set temperature
above 120oF, it is recommended to use an ASSE
1017 rated mixing valve to avoid severe burns or
death from scalding temperatures.
Approximate Time / Temperature Relationships in Scalds
120oF More than 5 minutes
125oF 1 1/2 to 2 minutes
130oF About 30 seconds
135oF About 10 seconds
140oF Less than 5 seconds
145oF Less than 3 seconds
150oF About 1 1/2 seconds
155oF About 1 second
Table 1 - Approx. Time / Temperature Relationships in Scalds
NOTE: After adjusting the water temperature at
the thermostat, allow the water heater enough
time to heat the water to temperature. After
The manufacturer cannot be responsible for damages caused by improper installation or by failure to follow the
instructions in this manual.
If the ambient temperature falls below 32oF (0oC), protect the heater from potential damage by shutting o
power to the unit by means of the dedicated circuit breaker on the main electrical panel. Open a faucet slightly
to cause water to ow continuously through the device at a very low rate, without heating. Restore power to the
unit when temperature conditions allow.
If the water freezes inside the unit, it can cause damage that is not covered by warranty. If you suspect water has
frozen within the unit, do not turn it on until you are certain the frozen water has melted and there are no leaks in
the unit. It is recommended to contact a qualied electrician or customer service in this situation.
the water heater has stopped heating, use
a thermometer to measure the water temperature at a hot water outlet in the structure. The recommended
temperature setting is 118oF.
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UNCRATING THE WATER HEATER - Any claims for damage or shortage in shipment must be led immediately
against the transportation company by the consignee.
Households with small children, disabled, or elderly persons may require a 120oF or lower temperature setting
to prevent severe personal injury or death due to scalding.
Part 2 - Prepare the Water Heater
Remove all sides of the shipping crate to allow the heater to be moved into its installation location.
COLD WEATHER HANDLING - If the water heater has been stored in a very cold location (BELOW 0oF) before
installation, handle with care until the components come to room temperature. Failure to do so could result in
damage to the water heater.
A. Locating the Water Heater
This water heater is certied for indoor use only. DO NOT INSTALL OUTDOORS. Outdoor installations ARE NOT
covered by warranty. Failure to install the water heater indoors could result in property damage, severe personal
injury, or death.
All water heaters eventually leak. Locate the water heater where any leakage from the relief valve, related
piping, tank, or connections will not result in damage to surrounding areas or lower oors of the building.
Any water heater should be installed in such a manner that if it should leak the resulting ow of water will
not cause damage to the area in which it is installed. National Plumbing codes require a drain pan for any
water heater installation. Failure to install one is the sole responsibility of owner and/or installer. Reference UPC
2000 (Uniform Plumbing Code) Section 510 - Protection from Damage or IPC 200 (International Plumbing code)
Section 504 - Safety Devices. Leakage damages ARE NOT covered by warranty.
In addition, water leak detection devices and automatic water shuto valves are readily available at plumbing
supply houses. IT IS HIGHLY RECOMMENDED BY THE MANUFACTURER TO INSTALL WATER LEAK DETECTION
DEVICES AND AUTOMATIC SHUTOFF VALVES IN ANY WATER HEATER INSTALLATION WHERE A LEAKAGE OF
WATER COULD RESULT IN PROPERTY DAMAGES.
1. Installation Area (Mechanical Room) Operating Conditions
• Ensure ambient temperatures are higher than 32oF / 0oC and lower than 104oF / 40oC
• Avoid continuously high levels of humidity, moisture, or dust, or an area that may be splashed with water or
other liquids. DO NOT install under water pipes or air conditioning lines that might leak or condense onto
the water heater.
• Never close existing ventilation openings
NOTE: When installing in a minimum clearance location, it may not be possible to read or view some product
labeling. It is recommended to make note of the water heater model and serial number.
NOTE: A combustible door or removable panel is acceptable front clearance.
NOTE: Keep water heater and hot outlet piping securely out of the reach of children to prevent tampering with
the controls or contact with an extremely hot pipe.
The service life of the water heater’s exposed metallic surfaces, such as the junction box, is directly inuenced
by proximity to damp and salty marine environments. In such areas higher concentration levels of chlorides
from sea spray coupled with relative humidity can lead to degradation of water heater components and cause
premature water heater failure. Such failures ARE NOT covered by warranty.
Failure of the water heater or components due to incorrect operating conditions IS NOT covered by product
warranty.
Incorrect ambient conditions can lead to damage to the heating system and put safe operation at risk. Ensure
that the installation location adheres to the information included in this manual. Failure to do so could result in
property damage, serious personal injury, or death.
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2. Choose a location for the water heater as centralized to the piping and electrical system as possible. Also, locate
the water heater and domestic water piping where it will not be exposed to freezing temperatures. All piping
should be insulated. Additionally, place the water heater so that the drain, controls, and inlets/outlets are easily
accessible.
NOTE: To save on heating costs and improve energy eciency keep the distance between the water heater and
xtures to a minimum to reduce heat loss from excess piping and keep friction loss at a minimum. Ensure all
water heater piping is properly insulated to minimize heat loss.
NOTE: If you do not provide the minimum recommended service clearances it might not be possible to service
the water heater without removing it from the space.
NOTE: In the State of California, the water heater must be braced, anchored, or strapped to avoid moving during
an earthquake. Contact local utilities for code requirements in your area. Visit http://www.dsa.dgs.ca.gov or call
1-916-445-8100 and request instructions.
3. Check area around water heater. Remove any combustible materials, gasoline, and other ammable liquids.
This water heater must not be located near ammable liquids such as gasoline, butane, liqueed propane,
adhesives, solvents, paint thinners, etc., as the controls of this water heater could ignite these vapors and cause
an explosion resulting in property damage, severe personal injury, or death.
This water heater must be installed upright in the vertical position as described in this manual. DO NOT attempt
to install this water heater in any other orientation. Doing so will result in improper water heater operation and
property damage, and could result in serious personal injury or death.
4. If the water heater is to replace an existing water heater, check for and correct any existing system problems
such as:
• System leaks
• Location that could cause the system and water heater to freeze and leak
5. This water heater must be installed vertical on a level surface.
B. Water Chemistry Requirements
Chemical imbalance of the water supply may aect eciency and cause severe damage to the appliance and
associated equipment. Water quality must be professionally analyzed to determine whether it is necessary
to treat the water. Various solutions are available to adjust water quality. Adverse water quality will aect the
reliability of the system. In addition, operating temperatures above 135oF will accelerate the build-up of lime
scale and possibly shorten appliance service life. Failure of an appliance due to lime scale build-up, low pH, or
other chemical imbalance IS NOT covered by the warranty.
The water must be potable, free of corrosive chemicals, sand, dirt, and other contaminates, and meet the
manufacturer’s requirements. It is up to the installer to ensure the water does not contain corrosive chemicals or
elements that can damage the heat exchanger. Potable water is dened as drinkable water supplied from utility
or well water in compliance with EPA secondary maximum contaminant levels (40 CFR Part 143.3). If the water
contains contaminants higher than outlined by the EPA and the manufacturer, water treatment is recommended
and additional, more frequent maintenance may be required. If you suspect that your water is contaminated in
any way, discontinue use of the appliance and contact an authorized technician or licensed professional.
Water Chemistry Requirements
pH 6.5 - 8.5 Chloride Less than 250 mg/L
Total Dissolved Solids (TDS) Less than 500 mg/L Copper Less than 1.0 mg/L
Free CO2 Iron Less than 0.3 mg/L
Total Hardness Less than 200 mg/L Manganese Less than 0.05 mg/L
Aluminum Less than 0.2 mg/L Zinc Less than 5 mg/L
*NOTE: To promote appliance service life, it is strongly recommended to follow the maintenance procedures in
this manual.
Table 2 - Water Chemistry Requirements
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Failure of electric elements due to lime scale build-up on the heating surface, low pH, or other imbalance IS NOT
covered by the warranty.
C. Technical Specications and Dimensions
Model *Wattage (kW) Max Amperage Required Breaker(s) Required Wire Size
18kW 18 75 3 x 30A Double Pole 3 x 10 AWG w/ Ground
24kW 24 100 3 x 40A Double Pole 3 x 8 AWG w/ Ground
27kW 27 112.5
36kW 36 150 4 x 40A Double Pole 4 x 8 AWG w/ Ground
Technical Data All Models
Minimum Water Flow to Activate
Unit 0.5 gpm
Working Pressure 7 - 150 psi (0.5 - 10 bar)
Tested Pressure 290 psi (20 bar)
Water Connections 3/4” NPT
Elements 18 - 27kW 2
36kW 3
Dimensions 18 - 27kW 20.7” (526 mm) Width x 13.3” (339 mm) Height x 4.5” (114 mm) Depth
36kW 25” (636 mm) Width x 13.3” (339 mm) Height x 4.5” (114 mm) Depth
Weight (Empty) 18 - 27kW 12.17 lb (5.52 kg)
36kW 16.23 lb (7.36 kg)
Temperature Range 86 - 122oF (30 - 50oC)
Table 3 - Technical Specications - *Wattage based on maximum voltage.
Part 3 - Installation Instructions
A. Wall Mounting the Water Heater
1. Remove the two (2) screws attaching the water heater front cover. Remove the front cover. (Figure 1.)
• Do not install the unit above electrical boxes or junctions.
• The mounting surface must be solid and secure.
2. Position the unit on the mounting surface. Ensure the unit is level. Mount the unit to the wall with four (4)
screws of at least one (1) inch (25.4mm) in length at the marked points. See Figure 2.
Use screws suitable for the wall material and the weight of the water heater. Failure to do so could result in
property damages and damage to the water heater. Such damages ARE NOT covered by product warranty.
• The appliance must be mounted horizontally, with water inlets and outlets at the bottom. See Figure 3.
This water heater must be installed upright in the vertical position as described in this manual. DO NOT attempt
to install this water heater in any other orientation. Doing so will result in improper water heater operation and
property damage, and could result in serious personal injury or death.
Temperature Rise Δt (oF) Flow Rate (GPM)
18kw 24kw 27kW 36kW
35 3.51 4.68 5.26 7.02
45 2.73 3.64 4.09 5.46
77 1.59 2.12 2.39 3.19
• Pull gently on the water heater to ensure that it is properly mounted.
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Figure 1 - Removing the Cover Figure 2 - Water Heater Mounting Points
Figure 3 - DO NOT INSTALL UNIT UPSIDE DOWN Figure 4 - Inlet Pre-Filter
115 F
o
18 / 27kW Model 36kW Model
DO NOT INSTALL UNIT UPSIDE DOWN
OR ON ITS SIDE
18 / 27kW Model
36kW Model
Water
Pre-Filter
Water Pre-Filter
18 / 27kW Model
36kW Model
B. Plumbing
It is mandatory that all plumbing be done in accordance with federal, local, and
state plumbing codes and practices. Failure to properly install the water heater WILL
VOID the warranty. It is also necessary to use both thread tape and pipe dope on all
mechanical plumbing connections.
Install unions on the hot and cold water connections to easily disconnect the water
heater for servicing. See Figure 6.
• Connect the water inlet line to the entry point of the heater (right side inlet),
and connect the outlet line to the water outlet. Use a line that can withstand
a minimum pressure of 116 psi (8 bar). Using any other type of line will cause
damage. All water pipes within three (3) feet of the unit’s water inlet and outlet
must be rated for high temperature applications of 150oF (66oC) minimum.
Figure 5 - DO NOT
SOLDER TO THE UNIT
Do not solder any piping
to the unit’s connection
points.
• It is recommended to use exible water lines. See Figure 4.
• The maximum operating water pressure of this water heater is 150 psi / 10 bar. Residential plumbing
systems with unstable pressure or pressure above 73 psi require the application of a pressure stabilizer
valve, set to 58 - 73 psi.
• Do not install the appliance with water inlets and outlets at the top. See Figure 3.
• Before connecting pipes to the water heater, it is highly important to ush the lines to eliminate all residue
and debris from the inlet and outlet lines.
Do not apply heat to the Hot or Cold water heater connections. See Figure 5. If sweat connections are used,
sweat tubing to the adapter before tting adapter to the water connections on the heater. Any heat applied to
the water heater connections will permanently damage the water heater. Use two wrenches when tightening
water piping at heater. Use one wrench to prevent the heater inlet or outlet line from turning. Take care not to
over tighten. Damages due to improper installation practices ARE NOT covered by warranty.
Failure of the water heater due to lime scale build-up on the heating surface, low pH, or other imbalance IS NOT
covered by the warranty.
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Figure 6 - Installation Detail
COLD WATER INLET
HOT WATER OUTLET
CHECK VALVE
BALL VALVE
AUTOMATIC WATER
SHUT-OFF VALVE
UNION
WATER LEAK
DETECTION
SENSOR
NOTES:
1. Minimum pipe size should
match connection size. Upsize
pipe accordingly if greater ow
is required.
2. Drains and check valve
between will assist in purging
air from system.
3. These drawings are meant
to demonstrate system piping
only. The installer is responsible
for all equipment and detailing
required by local codes. In
Massachusetts, you must install
a vacuum relief valve per 248
CMR.
4. A temperature and pressure
(T&P) relief valve is not required
for most installations, but may
be required to meet local,
state, or provincial codes. If
codes require a T&P valve,
install according to code and
manufacturer instructions.
5. Mixing valve applications are recommended to help prevent scalding.
6. It is highly recommended by the manufacturer to install water leak detection devices and automatic shuto valves in
any water heater installation where a leakage of water could result in property damages.
C. Temperature and Pressure Relief
This tankless water heater is equipped with both computer temperature control and mechanical auto resetting
high limit switches for high limit temperature protection. This product does not use a storage tank and a
temperature pressure relief valve (T&P) is not required for most installations. UL Standard 499 does NOT require
that a pressure relief valve be used.
However, a T&P valve may be required to meet installation codes in your area. If one is required, install the valve
in accordance with local codes. Ensure that it operates correctly and that air is purged from the valve before using
the water heater. When connecting to ex or high temperature CPVC pipe, it is recommended that a T&P valve
be used for added safety.
NOTE: Installations in the Commonwealth of Massachusetts and State of Kentucky require a pressure relief valve.
Please check local installation codes for any special requirements.
Do not thread a cap or plug into a relief valve or relief valve line under any circumstances! Explosion and
property damage, serious injury, or death may result.
An ASSE 1017 or ASSE 1070 temperature limiting or mixing valve is recommended in installations servicing
disabled or elderly persons, or children. Mixing valves do not eliminate the risk of scalding.
To avoid scalding:
• Set the water heater set point temperature as low as possible.
• Feel water before bathing or showering.
• If thermostatic valves are required, use devices specically designed for such purpose. Install these devices
in accordance with instructions provided by the manufacturer.
Failure to install a temperature limiting or mixing valve and follow these instructions could result in property
damage, severe personal injury, or death due to scalds.
D. Scalding
This water heater can deliver scalding water. Be careful whenever using hot water to avoid scalding injury. Certain
appliances such as dishwashers and automatic clothes washers may require increased water temperatures. By
setting the thermostat on this heater to obtain the increased water temperature required by these appliances
you may create the potential for scald injury.
To protect against injury, install a mixing valve in the water system. This valve will reduce point of use discharge
temperatures by mixing cold and hot water in branch supply lines. Such valves are available from your local
plumbing supplier.
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E. Filling the Heater
• Make certain any drain valves in the system are completely closed.
• Open the shut-o valve in the cold water supply line.
• Open the hot water faucets to allow air to vent from the heater and
piping.
• Allow sucient time for the heater to completely ll with water.
• Check for and repair any leaks.
NOTE: If you detect a water leak from the water heater at this point, turn o
the water supply at the main shut-o valve and contact Customer Service.
When lling the water heater, open a hot water tap to release air in the
tank and piping. The tank must be full of water before the heater is turned
on. Failure to ensure the water heater is full before turning it on could
result in damage to the water heater and other property damages. Such
damages ARE NOT covered by water heater warranty.
Part 4 - Electrical Connection
Tank must be full of water before the power is turned on. The heating element will be damaged if energized for
even a short time while tank is dry. Failures due to “dry-ring” ARE NOT covered by warranty.
This water heater must be installed in accordance with all applicable local, state, provincial, and national electrical
codes. The heater must be connected to dedicated circuit breakers on the main electrical panel.
As with all electrical appliances, its crucial to rst shut o all power to the unit directly at the fuse or breaker box
before attempting to install or repair this water heater. Ensure that all breakers are shut.
Failure to disconnect the power from the water heater before attempting to install or repair it will result in
property damage, severe personal injury, or death.
All wiring (wire gauge) as well as circuit protection (breakers) must comply with the National Electrical Code
(NED) in the USA or the Canadian Electrical Code (CEC) in Canada, and should be done by a qualied licensed
electrician or the local electric utility. Failure to do so could result in property damage and/or personal injury
and void the product warranty.
Be sure to ground the water heater. Failure to do so could result in property damage, severe personal injury, or
death.
NOTE: In Canada, the CEC generally requires that all supply wires and corresponding circuit protection used for
domestic hot water heating and hydronic heating applications be sized to a minimum of 125% of the maximum
current rating of the heater (kindly check the heater specications below for details).
The voltage requirement and dedicated maximum amperage load for the heater is specied on the water
heater rating label. Consult your local power company to determine if your electrical service is adequate for the
additional load of the heater.
NOTE: 18 - 27kW models require 3 sets of wire and ground; 36kW models require 4 sets of wire and ground. See
Wiring Diagrams for additional information.
1. Take each wire pair and connect them to one breaker (see Wiring Diagrams). Ensure that each breaker
is connected to one black wire and one red wire. Ensure the power to the unit is shut o by means of the
dedicated circuit breakers in the main electrical panel.
2. A suitable wire gauge which meets all applicable electrical codes for the size of the breakers should be used.
The correct set of power cable wires should be run from the circuit breakers in the main electrical panel to the
water heater. Connect the power cable to the terminal block within the water heater.
3. Each incoming circuit requires a separate ground connector.
4. DOUBLE CHECK the electrical connections to ensure their correctness as well as the tightness and secureness
of wire connections. Its important to conrm that the correct breaker size and wire gauge has been used
Table 1 details the relationship of water temperature and time with regard
to scald injury and may be used as a guide in determining the safest water
temperature for your applications.
11
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Figure 7 - Water Heater Wiring Diagrams
Wiring Diagram for 18 and 27kW
Terminal Block in Unit
L1 L2 L1 L2 L1 L2
L1 L2L1 L2L1 L2
8/2 AWG
8/2 AWG
8/2 AWG
240V
240V
240V
Unit Requires 8 - 10 AWG ground wire - one for each 240V circuit
Unit Requires 8 - 10 AWG ground wire - one for each 240V circuit
L1 L2 L1 L2 L1 L2 L1 L2
240V
240V
240V
240V
8/2 AWG
8/2 AWG
8/2 AWG
8/2 AWG
L1 L2
Wiring Diagram for 36kW
Terminal Block in Unit
L1 L2 L1 L2 L1 L2
and that the unit has
been connected to a
ground in accordance with
applicable codes.
• Ensure that all
connections are
correctly made
to ensure proper
operation of the unit. It
is critical that the unit
be wired as shown.
Mixing up one set of
wires with another will
result in the failure of
the unit to operate
correctly even though it
turns on and otherwise
appears to function
properly.
5. The front cover of the unit
should be replaced and
reattached with two (2)
screws.
6. Ensure that all the air has
been purged from the
water lines before turning
on power to the unit.
Kindly check STEP 3 in
the plumbing installation
section. Restore power to
the unit by means of the
dedicated circuit breakers
in the main electrical
panel.
Part 5 - Installation Checklist
Water Heater Location Yes No
Close to area of heated water demand
Indoors and protected from freezing temperatures
Area free of ammable vapors / combustibles
Provisions made to protect area from water damage
Sucient room to service heater
Relief Valve (If required by local, state, or provincial codes) Yes No
Temperature and Pressure Relief Valve properly installed and discharge line run to open drain
Discharge line protected from freezing
Wiring Yes No
Power supply voltage agrees with water heater rating plate
Branch circuit wire and fusing or circuit breaker of proper size
Electrical connections tight and unit properly grounded
Water Supply Yes No
Water heater completely lled with water BEFORE operating the unit
Air purged from water heater and piping
Water connections tight and free of leaks
Table 4 - Installation Checklist
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Part 6 - Operation
The water heater must be full of water before the power is turned on. The heater will be damaged if energized
for even a short time while dry. Failures due to “dry-ring” ARE NOT covered by warranty.
This tankless electric water heater is designed to supply hot water instantaneously on demand. The unit contains
heating elements capable of heating water quickly for as long as necessary. Unlike a conventional tank storage
water heater, this tankless water heater does not store hot water. A tankless system is more ecient because it
does not waste energy continually heating water that is idly sitting and losing heat in a storage tank.
As soon as a demand for hot water is detected the heating elements are activated. Sensors continually monitor
water ow rate and incoming and outgoing temperature and transmit data to the system controller, which
determines the exact amount of power required by the heating elements to reach the set temperature.
Operating this tankless water heater is similar to using any traditional water heating system. However, it is very
important to carefully read all of the setup procedures and operating instructions in this manual to ensure the
maximum performance and energy savings from the water heater.
115 F
o
Figure 8 - User Interface Detail
A. User Interface / Controls
Power
• Press the button. The display will power on.
• Press again. The display will turn o.
Setting the Output Water Temperature
• To set the temperature, rst turn on a hot water faucet and allow water
to run through the heater. The digital display lights up and shows the current temperature setting.
• Press to increase or to decrease the temperature.
• Temperature can be set to any level from 86 - 122oF (30 - 50oC).
• A comfortable temperature for bathing and showering is between 105 and 110oF (41 and 43oC).
• The recommended temperature setting is 118oF (48oC), which will deliver hot water for all household needs
at a maximum water ow rate.
• A higher temperature setting is not recommended, as it can cause serious scalding injuries to children and
elderly persons. Higher temperatures also produce more scale buildup in water heating devices.
115 F
o
Figure 9 - Display and Inlet / Outlet Detail and Locations
B. Start-Up
1. Press the button to activate
the heater. The display will
show the outlet temperature.
2. With the water running
through the unit, press to
increase or to decrease
the outlet temperature. The
recommended temperature
setting is 118oF (48oC).
Do not attempt to repair this water heater yourself. Call a qualied service technician for assistance. Always
turn o the power supply to the heater prior to servicing or draining the heater. Failure to do so could result in
property damage, severe personal injury, or death.
Part 7 - Maintenance
For most of these maintenance operations, the water will have to be drained from the heater. For all of these
operations, the power should be turned o at the circuit breaker and the front cover removed.
13
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The water heater has minimal required maintenance procedures. To ensure maximum performance of the water
heater and reduce the risk of a water leak:
• Periodic inspections and tests are always recommended for signs of damage or failure. Any damage,
cracks, leakage, or weakness should be addressed and xed immediately. Do not over-tighten any of the
connections. Over-tightening could cause serious internal damage to the unit.
• Water heated at higher temperatures produces scale buildup much faster than at lower temperatures.
Having manual shut-o/maintenance valves installed on the inlet and outlet of the water heater will allow
access to the unit. It is recommended to ush the unit once a year under normal conditions or once every six
months if the water supply has unusually hard water.
• Clean the pre-lter on the inlet water side once every six months. Wash lightly to remove any debris.
When any form of maintenance is carried out on the water heater or the home’s plumbing system that may
introduce air into the pipes, it is crucial to turn the power o to the water heater and purge the air out of the
lines before restoring power to the unit. Follow “Filling the Water Heater”, this manual. FAILURE TO DO SO COULD
RESULT IN PERMANENT DAMAGE TO THE HEATING ELEMENT AND VOID YOUR WARRANTY.
A. Removing the Cover
• Remove the four (4) Phillips screws, two (2) from each side of the water heater.
• The cover can be partially removed by gently pulling it from the assembly. Disconnect the wire harness from
the power control knob to fully remove the cover.
B. Draining the Heater
The water heater can be emptied by:
• Siphoning the water out through any lower service valve on the inlet side.
• Keep a hot water faucet open while siphoning the water out.
C. Removing a Heating Element
• Shut o the power supply and drain the water heater.
• Remove the front cover per the instructions above.
• Remove the three (3) Phillips screws securing the control box cover to the assembly. Carefully remove the
cover.
• Remove all of the wire harnesses connected to the control board.
• Disconnect the inlet and outlet plumbing adapters from the water heater.
• Use a pipe wrench to remove the two spacing nuts from the water heater inlet and outlet adapters.
• Remove the four (4) screws connecting the water heating assembly to the water heater cabinet.
• Remove the ve (5) screws connecting the wiring terminals to the water heater cabinet.
• Remove the entire water heating assembly.
• Use a screwdriver to remove all of the
screws connecting the wiring to the heating
element being inspected / replaced. See
Figure 10.
• Use a pipe wrench to remove the element
containing cap from the water heating
assembly.
• Remove the heating element.
D. Descaling the Heating Element
Scale deposits can aect the heating capability of the element. Heavy scale can even cause damage to the
element. The element can be descaled either chemically or manually.
• Soak the element in white vinegar or other food grade descaling solution approved for use in potable water
systems.
• Once descaled, rinse well with a fresh water / baking soda solution.
The element can also be descaled manually:
• After the element has dried, use a soft brush (non-metallic to prevent damaging th stainless steel sheath)
on the element.
• Brush the dried minerals o.
Reinstall the element after descaling. Ensure the element gasket is installed and that the element is rewired
correctly.
Ensure the water heater has been relled with water before restoring power. Failures due to “dry-ring” ARE NOT
covered by warranty.
Remove
wires
Remove
Heating
Element
Open Cover
Figure 10 - Removing an Element
14
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Part 8 - Troubleshooting
Before calling for service check the troubleshooting list of common issues. This can save time and cost. If you are
unable to resolve a problem contact your installer or Customer Service for support.
Problem Possible Cause Solution
No hot water
and display
DOES NOT
power on
Power outage or faulty wiring
Check the power supply. Check the circuit breaker.
Ensure the breakers at main electrical panel are ON.
A breaker may be faulty or the unit may be wired
incorrectly.
Ensure the shuto valve on the unit’s incoming water
supply line is fully open.
The ow rate needed to activate
the heating element (0.5 gpm) has
not been reached.
Increase the ow rate from the water supply source.
Clean the lter screen on the unit’s water inlet.
No hot water
and display
DOES power
on
Reset the water heater.
Refer to this manual for reset points. Ensure all power
is shut o at the breaker panel before attempting to
reset the unit. Press all resets.
Potential internal part failure Call Customer Service.
Water Not Hot
Enough
Too much water owing through
the heater
Reduce the ow rate at the faucet or slightly close the
shuto valve on the unit’s incoming water supply line
to reduce ow rate
Voltage less than 240 volts
This water heater is designed to operate on 240 volts.
A lower voltage will produce less heating power. It
may be necessary to upgrade to a larger input heater.
Crossed wires Double check the wiring. Ensure it is correct.
Reduction in the ambient
temperature or temperature
setting is too low
Increase the temperature setting on the unit
Water pressure less than 7 psi
(0.5 bar)
Make sure the shuto valve is fully open and the
water supply line is not blocked
Mixing too much cold water
It is not necessary to mix as much cold water with a
tankless water heater as with a conventional storage
tank. Also, an anti-scald feature may be installed
on the faucet that is mixing cold water. These types
of features can usually be adjusted to reduce the
amount of cold water mixed.
Thermal loss due to long pipe run
As hot water runs through the system to the faucet,
some heat will be lost, especially if it has a long
distance to travel or the pipes are cold. This is normal
and can be compensated for by increasing the
temperature setting and insulating the pipes.
Electrical malfunction Contact a qualied electrician or your local authorized
distributor for service
Water
Temperature
Varies from
Hot to Cold
During Use
Water pressure has dropped
below minimum level Increase the ow rate from the water supply source
15
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Problem Possible Cause Solution
Water Too Hot
Not enough water owing
through the heater Increase the ow rate at the water outlet
Increase in the ambient
temperature or temperature
setting is too high
Switch to a lower temperature setting
Voltage less than 240 volts
This water heater is designed to operate on 240 volts.
A lower voltage will cause improper water heater
operation.
Water temperature at faucet too
hot
Check if ow is too low, set point temperature is too
high, or for internal part failure. If problem persists
contact Customer Service.
Heater Shuts
O During
Use
Power outage or faulty wiring Check the power supply and circuit breaker. If
problem persists, contact a qualied electrician.
Water Stops
Flowing
Blockage in water pipes or hoses Ensure the main water shuto valve is fully open and
there are no obstructions in the water supply line
No water supply
No Hot Water
with the
Unit’s Water
Supply Line
Shuto Valve
Fully Open
Power outage or faulty wiring Check the power supply and circuit breaker.
The ow rate needed to activate
the heating element (0.5 gpm) has
not been reached.
Increase the ow rate from the water supply source.
Clean the lter screen on the unit’s water inlet.
Table 5 - Troubleshooting
The risk of scald injury increases as you increase water temperature. A lower setting is more economical and
reduces the risk of scalding. Use a water tempering or mixing valve and extreme caution when using hot water
to avoid scald injury. Consult codes for conformance. Failure to follow the instructions in this warning statement
could result in serious personal injury or death from scalds.
Be sure to disconnect electrical power before performing service. Failure to do so could result in electrical shock,
property damage, serious personal injury, or death.
If draining of the water heater is necessary, open the T&P valve or a hot water tap to prevent vacuum buildup
in the tank and piping.
Occasionally, the high temperature limit shut o device may trip the resets. This occurs when water temperature
exceeds 185oF / 85oC. As with all electrical appliances, it is crucial to rst shut o all power to the unit directly at
the fuse or breaker box before attempting to reset this water heater. Ensure that all breakers are shut o.
Failure to disconnect the power from the water heater before attempting to install or repair it will result in
property damage, severe personal injury, or death.
A. Resetting the High Limit Switch
Locate the reset button locations as shown below and press both down. If the buttons “click” the unit has reset.
After the unit has reset, turn the breakers back on and observe unit operation.
Call a technician if the high limit needs to be reset frequently.
16
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Figure 11 - High Limit Switch Reset Detail
18 / 27kW Model 36kW Model
B. Checking Thermostat Operation
To check thermostat operation:
• Press the button to activate the heater. The display will show the outlet temperature.
• With the water running through the unit, press to increase or to decrease the outlet temperature. The
recommended temperature setting is 118oF (48oC). NOTE: A lower setting is more economical and reduces
the risk of scalding.
C. Changing the Heating Element
• Turn o the power supply and drain the water heater (see
procedure, this manual).
• Remove heating element (see procedure, this manual).
• Install new element with new red O-Ring, making sure the
O-Ring and element are positioned correctly. Tighten the
retaining cap and wire connections. See Figure 12.
• Reinstall the water heating assembly. When reinstalling,
work in the opposite way of the procedure.
• Rell the water heater with water before restoring power.
D. Changing a Triac
• Turn o the power supply.
• Disconnect the three (3)
wire connectors on the
triac. Remove the wires.
See Figure 13.
• Remove the two (2)
screws connecting the
triac to the inlet. Remove
the triac.
• Install the new triac and
re-attach the wiring and
screws.
Insert
New
Heating
Element
Close
Cover
Reconnect Wires
Insert New
Red O'Ring
Figure 12 - Installing an Element
Remove
Triac
Install
New Triac Torque: 1.2Nm
Step 1 Step 3
Step 5
Step 2
Step 4 Step 6
Figure 13 - Changing a Triac
NOTE: After adjusting the water temperature, allow the heater
enough time to heat the water to temperature. Then use a
thermometer to measure the water temperature at a hot water
outlet in the structure.
17
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Part 9 - Replacement Parts
Figure 14 - 18 - 27kW Replacement Parts
Table 6 - Replacement Part Numbers
Item
#Description
Part #
Item
#Description
Part #
Model Model
18 24 27 36 18 24 27 36
1Front Cover 65118393 65118412 11 Heating Tank 65118403
2Left Panel 65118394 12 Thermistor
(300mm) 65118404
3Terminal Block 65118395 13 Flow Sensor 65118405
4Terminal Block,
6 Poles 65118396 14 Triac 65153718
5Back Cover 65118397 65118413 15 PCB Cover 65118406
6Cable Bushing 65118398 16 Display
Support 65118416
7Thermistor
(600mm) 65118399 17 Display 65118417
8Thermostat 65118400 18 PCB (Main) 65118407 65118414
9Gasket 65118401 19 Filter 65118408
10 Heating
Element
9kW 65118402 20 Right Panel 65118409
12 kw
13.5 kw 65118411
367
1
2
458
811 11 14 15 18 20
8
9
10
12
19
17
13 16
1
2
4588
11 11 14 15 18 20
8
367
9
10
9
10 12 19
17 16
13
Figure 15 - 36kW Replacement Parts
18
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Everlast Whole Home
Electric Tankless Water Heater
Limited Warranty
The manufacturer warrants each small capacity point of use
electric water heater and its components to be free from defects
in materials and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE
WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the original consumer
purchaser (hereinafter “Owner”) of the water heater, and is non-
transferable.
WARRANTY PERIODS
Aures Pro InLine
Electric Water Heater
Parts Tank
Two (2) Years Six (6) Years
COVERAGE
A. During the rst two (2) years after the original date of
installation the manufacturer warrants that it will repair
or replace, at its option, any defective or malfunctioning
component of the water heater. Replacement components will
be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water
from the water heater within the rst six (6) years after the
original date of installation due to defective material or
workmanship, malfunction, or failure to comply with the
above warranty, with such defect or malfunction having been
veried by an authorized representative of the manufacturer,
the manufacturer will repair or replace, at its option, the
defective or malfunctioning water heater. Replacements will
be of the nearest comparable model available at the time of
replacement. The replacement water heater will be warranted
for the unexpired portion of the applicable warranty period of
the original water heater.
C. In the event of a leakage of water of a replacement water
heater due to defective material or workmanship, malfunction,
or failure to comply with the above warranty, the manufacturer
reserves the right to refund to the Owner the published
wholesale price available at the date of manufacture of the
original water heater.
D. If government regulations, industry certication, or
similar standards require the replacement water heater or
component(s) to have features not found in the defective
water heater or component(s), the Owner will be charged the
dierence in price represented by those required features. If the
Owner pays the price dierence for those required features and/
or to upgrade the size and/or other features available on a new
replacement water heater or component(s), the Owner will also
receive a complete new limited warranty for that replacement
water heater or component(s).
E. If at the time of a request for service the Owner cannot provide
a copy of the original sales receipt or the warranty registration,
the warranty period for the water heater shall then be deemed
to have commenced on the date of manufacture of the water
heater and NOT the date of installation of the water heater, and
be covered by the unexpired portion of the warranty detailed
above.
F. This warranty extends only to water heaters utilized in
water heating applications that have been properly installed
by qualied professionals based upon the manufacturer’s
installation instructions.
G. It is expressly agreed between the manufacturer and the
Owner that repair, replacement, or refund are the exclusive
remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Qualied Installer / Service Technician must:
1. Have a vacuum relief valve certied to ANSI Z21.22 - Relief
Valves for Hot Water Supply Systems - installed with the water
heater assembly in accordance with federal, state, and local
codes and in installations prone to vacuum related damages.
2. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary
breakdown of the water heater and keep it running at optimum
eciency.
3. Maintain all related system components in good operating
condition.
4. Use the water heater at water pressures not exceeding the
working pressure shown on the rating plate.
5. Keep the water heater free of damaging scale deposits.
6. Make provisions so if the water heater or any component or
connection thereto should leak, the resulting ow of water will
not cause damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualied heating installer
/ service technician, or installations that do not conform to ANSI,
CSA, and/or UL standards, as well as any applicable national or
local building codes.
3. Service trips to teach the Owner how to install, use, maintain,
or to bring the water heater installation into compliance with
local building codes and regulations.
4. The workmanship of any installer. The manufacturer disclaims
and does not assume any liability of any nature caused by
improper installation, repair, or maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for
same, for any reason whatsoever.
6. Any water damage arising, directly or indirectly, from any
defect in the water heater or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages
or expenses arising, directly or indirectly, from any defect in the
water heater or the use of the water heater.
8. Failure to locate the water heater in an area where leakage
of the tank or water line connections and the relief valve will
not result in damage to the area adjacent to the water heater
or lower oors of the structure, as well as failure to install the
water heater in or with a properly sized drain pan routed to an
approved drainage location.
9. Any failed components of the system not manufactured by
the manufacturer as part of the water heater.
10. Water heaters repaired or altered without the prior written
approval of the manufacturer.
11. Damages, malfunctions, or failures resulting from improper
installation, or failure to install the water heater in accordance
with applicable building codes/ordinances or good plumbing
and electrical trade practices; or failure to operate and maintain
the water heater in accordance with the manufacturer’s
provided instructions.
12. Damages, malfunctions, or failures resulting from failure
to operate the water heater at pressures not exceeding the
working pressure shown on the rating label.
13. Failure or performance problems caused by improper sizing
of the water heater, expansion device, piping, electric service
voltage, wiring or fusing.
14. Damages, malfunctions, or failures resulting from vacuum
conditions.
19
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15. Damages, malfunctions, or failures caused by operating
the water heater with modied, altered, or unapproved
components, or any component / attachment not supplied by
the manufacturer.
16. Damages, malfunctions, or failures caused by abuse,
accident, re, ood, freeze, lightning, electrochemical reaction,
acts of God and the like.
17. Tank failures (leaks) caused by operating the water heater in
a corrosive or contaminated atmosphere.
18. Damages, malfunctions, or failures caused by operating the
water heater with an empty or partially empty tank (“dry ring”),
or failures caused by operating the water heater when it is not
supplied with potable water, free to circulate at all times.
19. Failure of the heater due to the accumulation of solid
materials or lime deposits.
20. Any damage or failure resulting from improper water
chemistry, or heating anything other than potable water. WATER
CHEMISTRY REQUIREMENTS - Water pH between 6.5 and 8.5.
Hardness less than 7 grains (120 mg/L). Chloride concentration
less than 100 ppm (mg/L). TDS less than 500 ppm (mg/L).
21. Production of noise, taste, odors, discoloration, or rusty
water.
22. Water heaters replaced for cosmetic reasons.
23. Components of the water heater that are not defective,
but must be replaced during the warranty period as a result of
reasonable wear and tear.
24. Components of the water heater that are subject
to warranties, if any, given by their manufacturers; the
manufacturer does not adopt these warranties.
25. Damages, malfunctions, or failures resulting from the use of
any attachment(s) not supplied by the manufacturer.
26. Water heaters installed outside the fty states (and the
District of Columbia) of the United States of America and
Canada.
27. Water heaters moved from the original installation location.
28. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt or warranty registration. The Owner must present
a copy of the original sales receipt or warranty registration for a
warranty service request.
If the water heater is “in-warranty”, contact the retailer from
whom the water heater was purchased (or the installer) for
assistance. Be prepared to provide the retailer or installer with a
copy of the original receipt, complete model and serial numbers,
and the date of installation of the water heater, in addition to
explanation of the water heater problem.
Warranty coverage is subject to validation of “in-warranty”
coverage by the manufacturer claims department personnel.
All alleged defective or malfunctioning components must be
returned to the manufacturer via the local distribution channels
where original purchase was made. NOTE: Any components or
heaters returned to the manufacturer for warranty analysis
will become the property of the manufacturer and will not
be returned, even if credit is denied. If all warranty conditions
are satised, the manufacturer will provide replacement
components to the retailer.
For questions about the coverage of this warranty, please
contact the manufacturer at the following address or phone
number: HTP (an Ariston Thermo Group Company), 272
Duchaine Blvd, New Bedford, MA, 02745 Attention: Warranty
Service Department, 1 (774) 271 3108.
SERVICE, LABOR, AND SHIPPING COSTS
Except when specically prohibited by the applicable state law,
the Owner, and not the Manufacturer, shall be liable for and
shall pay for all charges for labor or other expenses incurred
in the removal, repair, or replacement of the appliance or any
component part(s) claimed to be defective or any expense
incurred to remedy any defect in the product. Such charges
include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of
forwarding a new appliance or replacement part(s) to the
owner.
2. All costs necessary or incidental in removing the defective
appliance or component part(s) and installing a new appliance
or replacement part(s).
3. All administrative fees incurred by the Owner, as well as
material required to complete, and/or permits required for,
installation of a new appliance or replacement part(s), and
4. All costs necessary or incidental in returning the defective
water heater or component part(s) to a location designated by
the manufacturer.
LIMITATIONS OF YOUR WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN
AND ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE
LAW IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY,
RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM THE MANUFACTURER’s NEGLIGENCE,
ACTUAL OR IMPUTED. THE REMEDIES OF THE OWNER SHALL
BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION
OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL
AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED
TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED TO
HAVE BEEN CAUSED BY ANY FAILURE OF THE MANUFACTURER
TO MEET ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING
THE OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE.
NO AGREEMENT VARYING OR EXTENDING THE FOREGOING
WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING
UPON THE MANUFACTURER. UNLESS IN WRITING AND SIGNED
BY A DULY AUTHORIZED OFFICER OF THE MANUFACTURER. THE
WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND
SHALL BE FOR THE BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specic legal rights. The Owner may
also have other rights that vary from state to state. Some states do
not allow the exclusion or limitation of incidental or consequential
damages so this limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by the manufacturer. The manufacturer
neither assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with said water heaters.
The manufacturer reserves the right to change specications or
discontinue models without notice.
20
EN
Customer Installation Record Form
The following form should be completed by the qualied installer / service technician for you to keep as a
record of the installation in case of a warranty claim. After reading the important notes at the bottom of the
page, please also sign this document.
Customer’s Name
Date of Installation
Installation Address
Product Model / Serial
Number(s)
Comments
Installer’s Code / Name
Installers Phone Number
Signed by Installer
Signed by Customer
Installation Notes
IMPORTANT
Customer: Please only sign after the qualied installer / service technician has fully reviewed the installation,
safety, proper operation, and maintenance of the system. If the system has any problems please call the qualied
installer / service technician. If you are unable to make contact, please call your sales representative.
Distributor / Dealer: Please insert contact details.
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