This instruction manual uses the following safety alert symbols and words to alert you to hazardous situations and your risk of personal

injury or property damage.

Please contact us directly, should you have any questions regarding your unit.

Phone: 1-888-895-4549

1. SAFETY GUIDELINES --------------------------------------------------------------------------------------------------------04

9. FLOW RATE ---------------------------------------------------------------------------------------------------------------- 13

10. OPERATION GUIDE ------------------------------------------------------------------------------------------------------ 13-14

11. CARE AND MAINTENANCE --------------------------------------------------------------------------------------------------14

12. USER INTERFACE/CONTROLS -------------------------------------------------------------------------------------------- 15-16

13. TROUBLESHOOTING ---------------------------------------------------------------------------------------------------- 17-18

14. RESET UNIT ----------------------------------------------------------------------------------------------------------------18

By installing this product, you acknowledge the terms of the manufacturer’s warranty and authorized dealer’s return policy. Once the heater

is installed, do not return the product to the place of purchase. If you have any questions regarding the warranty or the product return

policies, please contact us by phone or email.

heater without shutting off all the power sources to the unit on the main electrical panel using the circuit breaker.

Congratulations on making the decision to purchase one of the best and finest Instant Water Heaters currently available in the market today!

Your new Instant Water Heater features advanced water flow rate and temperature sensors which are designed to modulate power to the

heating elements to maintain a user-selected output water temperature range for 18kW / 24kW / 29kW / 36kW: 86°F (30°C) to 122°F

(50°C) (subject to the temperature of the incoming water).

thermostat, factors such as safety and energy conservation should be considered. Continuous

exposure of the skin to water temperatures above 120°F (49°C) can result in severe burns or

water heater.

• The Water Heater should not be placed in a location that is difficult to access.

•

• Avoid installing your tankless water heater in a location prone to excessive humidity, moisture, or dust, or in an area where it may

CMXTEPA0029 (29kW) 18.74 x 4.53 x 14.76 12.17 3/4”

CMXTEPA0036 (36kW) 23.23 x 4.53 x 14.77 16.23 3/4”

1. Your tankless water heater should be secured to a solid mounting surface with four screws, (minimum 1” (25.4mm) long).

2. Ensure that the unit is level before fastening the screws in place.

3. The unit must be installed in an upright position with the water inlet and outlet at the bottom of the unit. Do not install inversely

6. If installing the heater on an upper floor or attic, make sure installation complies with the local codes. Install a drip pan with

Fig. 3 Fig. 4

Fig. 5

Fig. 6

Manufacturer recommends that this product be installed in accordance with all applicable national, state, provincial, and local electrical

heating and hydronic heating applications be sized to a minimum of 125% of the maximum current rating of the heater (check heater

specification details below).

amperage load of the applicable heater.

The heater requires set of wire and ground (see wiring diagram on page 10-11)

• Please see electrical specifications by heater input and wiring diagram on the page 10-11 for additional electrical information.

DOUBLE CHECK the electrical connections and ensure the wire connections are correct, tight and secure. It’s important to

applicable codes. Be sure to reattach the front cover of the unit with two screws.

installation section. Restore power to the unit through the dedicated circuit breaker in the main electrical panel.

It is crucial to follow the wire connection as shown and ensure all connections are made correctly for proper operation of the

Before calling for service, check the troubleshooting list of common issues.

Reset the unit Refer to manual (Page 18) for diagram of reset points.

Make sure to shut all power on your breaker panel before attempting to

reset unit. All resets must be pressed.

Potential internal part failure Please call us for further technical assistance.

The water flow rate exceeds the

heating capacity of the heater.

Reduce the water flow rate at the faucet or slightly close the shutoff valve on the

unit’s incoming water supply line to reduce the water flow rate.

bar (7 psi).

blocked.

Mixing too much cold water You do not need to mix as much cold water with your tankless water heater

compared to when you use a conventional water heater. You may also have an

anti- scald feature on your faucet that is mixing cold water. These types of faucets

can usually be adjusted to reduce the amount of cold water mixed.

Thermal loss due to long pipe

run.

As the hot water from the heater runs through the hot water delivery system to

your faucet, some heat will be lost especially if it has long distance to travel or

the pipes are cold. This is normal. You can compensate for this by increasing the

setting on your water heater if you need/ want hotter water.

Voltage less than 240 Volts The computer chips in your tankless water heater are programmed with the

the heater is too slow.

Temperature setting is too high Switch to a lower temperature setting.

Water Temperature at faucet is

too hot.

Check for too little flow, or if the set point temperature is too high. This could

possibly indicate a possible internal part failure. Call us for technical assistance.

Power outage or faulty wiring. Check the power supply. Check the circuit breakers.

If the problem persists, please call us for further technical assistance.

Possible Blockage in water

pipes or hoses.

Make sure the main water line valve is fully open, and there are no obstructions

in the water supply line.

Water pressure has dropped

Increase the flow rate from the water supply source.

needs to be reset quite often, please call our customer service for further assistance. Proceed to turn on your breakers and power on the unit.

For service, repair or any questions regarding your water heater, call the appropriate 800 number listed within this section. Please DO NOT

The terms of this warranty are solely subject to the original owner and are at no time transferable. A transfer of ownership will result in

immediate termination of this warranty. This warranty is valid only if the product is purchased from an authorized reseller that has an

established direct relationship with the manufacturer.

to waive their right to jury trial or to participate in a class action. Also, the original owner agrees to waive subordination to the extent a loss

Furthermore, all requests must be arbitrated in the state of New Jersey.

Should the owner wish to return the water heater for repair, the owner must first secure written authorization from the manufacturer. The

owner shall be required to show proof of purchase date and to pay all transportation costs to return the defective part(s) or water heater for

repair or replacement. Warranty is void if: (i) water heater has been installed or used improperly; (ii) design has been altered in any way; (iii)

water heater has been installed and/or serviced by someone other than a licensed electrician; (iv) or if the water heater has been installed

or used in contradiction to installation instructions, applicable laws and/or ordinances.

is a registered trademark of Stanley Black & Decker, Inc., used under license.

Produit fabriqué par:

PARAGON GROUP USA LLC.

Englewood, New Jersey, 07631, USA

U.S. & Canada Only • É.-U. et Canada seulement

www.CRAFTSMAN.com • 888-331-4569