Harmonic MediaCenter Component Replacement Guide

Spectrum™ MediaCenter

Component Replacement Guide

Revision D

Manual Part No. 006-0205-001

February 2016

mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital,

Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories. Implementations of AAC and HE-AAC by Fraunhofer IIS. Other

company, product and service names mentioned herein may be trademarks or service marks of their respective owners. All product and application

features and specifications are subject to change at Harmonic's sole discretion at any time and without notice.

Disclaimer

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Nothing hereunder constitutes a representation or warranty that using any product in the manner described herein will not infringe any patents of third

parties.

Third-party product trademarks

Adobe® After Effects®, Photoshop®, Flash® Professional, Premiere®

Avid® Media Composer®

Jünger Audio™

Apple® QuickTime®

Microsoft® Mediaroom®

Microsoft PlayReady®

DOCSIS® 3.0

Start Over® TV

Dolby is a registered trademark of Dolby Laboratories.

Dolby Digital, Dolby Digital Plus, Dolby Pulse, aacPlus, AC-3, and Dolby® E are trademarks of Dolby Laboratories.

Level Magic and Jünger are trademarks of Jünger Audio Studiotechnik GmbH.

MPEG Audio technology licensed from Fraunhofer IIS http://www.iis.fraunhofer.de/amm/.

PitchBlue® is a registered trademark of Vigor Systems.

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licensed from Fraunhofer IIS.

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3 MediaCenter Component Replacement Guide

10. U.S. GOVERNMENT RIGHTS: The Software and the documentation which accompanies the Software are "Commercial Items," as that term is

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4

Manual Part No. 006-0205-001

February 2016

mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital,

Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories. Implementations of AAC and HE-AAC by Fraunhofer IIS. Other

company, product and service names mentioned herein may be trademarks or service marks of their respective owners. All product and application

features and specifications are subject to change at Harmonic's sole discretion at any time and without notice.

In Harmonic documents, special symbols and fonts to call your attention to important information.

DANGER: The Danger symbol indicates information that, if ignored, can cause physical

harm to you.

CAUTION: The Caution symbol indicates information that, if ignored, can adversely affect

the performance of your Harmonic product, or that can make a procedure needlessly

difficult.

NOTE: The Note symbol indicates especially important information you need, or it may

provide additional information that applies in only some carefully delineated circumstances.

IMPORTANT: The Important symbol indicates information that should stand out when you

are reading product details and procedural information.

TIP: The Tip symbol indicates parenthetical information that is not necessary for

performing a given procedure, but which, if followed, makes the procedure easier,

smoother, or more efficient.

In addition to these symbols, this guide may use the following text conventions:

Convention Explanation

Typed Command Indicates the text that you type in at the keyboard prompt.

Ctrl, Ctrl + Shift A key or key sequence to press.

http://www.harmonicinc.com The italics in blue text to indicate Cross-references, and

hyperlinked cross-references in online documents.

Bold Indicates a button to click, or a menu item to select.

Screen Output The text that is displayed on a computer screen.

Emphasis The italics text used for emphasis and document references.

2

Table of Contents

Chapter 1: Introduction......................................................................................................................6

Chapter 2: MediaCenter 2200B component replacement............................................................7

Replacing the bezel............................................................................................................................7

Removing the bezel......................................................................................................................7

Installing the bezel....................................................................................................................... 8

Replacing a hard drive.......................................................................................................................9

About replacement drives............................................................................................................. 9

Drive slot numbers..................................................................................................................... 10

Failing a drive........................................................................................................................... 10

Verifying which drive to remove..................................................................................................10

Removing a failed drive............................................................................................................. 11

Installing a replacement drive..................................................................................................... 12

Replacing a fan............................................................................................................................... 14

Removing the system cover.........................................................................................................14

Fan slot numbers........................................................................................................................15

Replacing a fan......................................................................................................................... 15

Installing the system cover.......................................................................................................... 17

Replacing an Ethernet card...............................................................................................................18

Removing the system cover.........................................................................................................18

Replacing the Ethernet card in PCI Riser 1...................................................................................19

Replacing the Ethernet card in PCI Riser 2...................................................................................23

Replacing the Ethernet card in PCI Riser 3...................................................................................27

Installing the system cover.......................................................................................................... 31

Replacing an optical 10GbE I/O module.......................................................................................... 32

Removing the SFP transceiver..................................................................................................... 32

Removing the system cover.........................................................................................................33

Replacing the optical 10GbE I/O module................................................................................... 33

Installing the system cover.......................................................................................................... 34

Installing the SFP transceiver.......................................................................................................35

Replacing an SFP transceiver............................................................................................................ 36

Removing the SFP transceiver..................................................................................................... 36

Installing the SFP transceiver.......................................................................................................37

Replacing a power supply unit..........................................................................................................37

Replacing the boot drive...................................................................................................................38

About replacement drives........................................................................................................... 39

Recording your MediaCenter settings.......................................................................................... 39

Powering down a Spectrum video server.....................................................................................40

Replacing the boot drive............................................................................................................ 40

Starting the file system............................................................................................................... 43

3

Spectrum MediaCenter

Configuring the MediaCenter......................................................................................................44

Chapter 3: MediaCenter 2200/2200A component replacement............................................. 45

Replacing the bezel..........................................................................................................................45

Removing the bezel....................................................................................................................45

Installing the bezel..................................................................................................................... 46

Replacing a drive.............................................................................................................................47

About replacement drives........................................................................................................... 47

Failing a drive........................................................................................................................... 48

Verifying which drive to remove..................................................................................................48

Removing a failed drive............................................................................................................. 49

Installing a replacement drive..................................................................................................... 50

Replacing a fan............................................................................................................................... 51

Removing the cover....................................................................................................................51

Replacing a fan......................................................................................................................... 52

Installing the cover..................................................................................................................... 53

Replacing a power supply unit..........................................................................................................53

Chapter 4: MediaCenter chassis replacement..............................................................................55

Recording your MediaCenter settings.................................................................................................55

Replacing the chassis........................................................................................................................56

Powering down a Spectrum video server.....................................................................................57

Configuring Ethernet interfaces on the MediaCenter 2200/2200A................................................57

Starting the file system......................................................................................................................58

Moving players from one Spectrum server to another.........................................................................59

Removing a MediaCenter from SystemManager.................................................................................60

Configuring the MediaCenter............................................................................................................60

Verifying functionality....................................................................................................................... 61

Appendix A: Harmonic Technical Assistance Center contact information................................ 62

Harmonic corporate contact information............................................................................................63

Appendix B: Safety and regulatory compliance information.....................................................64

Important safety instructions.............................................................................................................. 64

Safety symbols & safety, warning & caution instructions..................................................................... 65

Symboles de sécurité de sécurité, d'avertissement et Attention Instructions............................................ 67

Sicherheit Symbole und Sicherheit, Achtung & Vorsicht Anleitung........................................................70

Site preparation instructions..............................................................................................................75

Product end-of-life disassembly instructions........................................................................................ 76

Safety rules (English)........................................................................................................................ 77

Règles de sécurité.............................................................................................................................77

EU manufacturer’s Declaration of Conformity.....................................................................................77

Electromagnetic compatibility notices – Class A..................................................................................78

Product regulatory compliance markings............................................................................................80

Product environmental compliance.....................................................................................................82

EU RoHS................................................................................................................................... 82

EU REACH.................................................................................................................................83

China RoHS...............................................................................................................................83

4

Table of Contents

Other RoHS and REACH type regulations....................................................................................84

Waste Electrical and Electronic Equipment (WEEE).......................................................................84

Battery directive......................................................................................................................... 85

WEEE Take-Back Request Program..............................................................................................85

Compliance with country specific environmental, safety and EMC standards.........................................86

5 MediaCenter Component Replacement Guide

Chapter 1

Introduction

This guide provides information to help you replace components in your Spectrum device or system.

Make sure that you read all safety warnings and instructions, and that you have received a replacement

component from Harmonic before you begin any of the procedures in this guide.

6

Chapter 2

MediaCenter 2200B component replacement

A variety of components can be replaced in the MediaCenter 2200B. Ensure that you have received a

replacement part from Harmonic before removing the failed component.

•Replacing the bezel

•Replacing a hard drive

•Replacing a fan

•Replacing an Ethernet card

•Replacing an optical 10GbE I/O module

•Replacing an SFP transceiver

•Replacing a power supply unit

•Replacing the boot drive

Replacing the bezel

Over time, the bezel LEDs can wear out. Replacement bezels are available from Harmonic.

CAUTION: The front panel is susceptible to electrostatic discharge (ESD) when the bezel

is removed. Wear the appropriate ESD protection when you remove the bezel.

Removing the bezel

The bezel may be removed during operation.

1. Unlock the bezel by loosening the two captive thumb screws.

2. Pull the bezel straight away from the chassis.

Example:

7

Chapter 2: MediaCenter 2200B component replacement

Installing the bezel

Align the bezel in front of the chassis so that the Harmonic logo appears on the top left corner.

1. Keeping the corners aligned, press the bezel straight onto the chassis.

NOTE: Ensure that the bezel is aligned correctly on the chassis. When the bezel

sits correctly, the front panel LEDs will return to their previous state after about 30

seconds.

2. Hand-tighten the two captive thumb screws to secure the bezel in place.

NOTE: Do not over-tighten the thumb screws.

Example:

8

Replacing a hard drive

The MediaCenter 2200B contains 12 hot-swappable SAS disk drives. To replace a drive, complete the

procedures in this section in order.

About replacement drives

Replacement drives must meet certain criteria. In the event of a drive failure, replacement drives are

available from Harmonic.

IMPORTANT: Use ONLY Harmonic-supplied replacement drives. Drives from any other

source will be excluded from coverage under the Harmonic product limited warranty and

maintenance services programs. In addition, any errors or damages caused by the use

of drives provided from any other source will cause the entire product to be excluded

from coverage under the Harmonic product limited warranty and maintenance services

programs.

NOTE: Replacement drives should have the same or greater drive capacity as those they

are replacing, and their form factor must match the other drives in the enclosure.

9 MediaCenter Component Replacement Guide

Chapter 2: MediaCenter 2200B component replacement

If you wish to install a Harmonic-supplied drive model that is not supported by your current version

of Spectrum firmware, you may need to install a "DDC" configuration file to your video server, which

enables you to install and use the new drive. For details, see "Installing a DDC file" in the Harmonic

SystemManager User Guide.

Be sure that you have a replacement drive on hand before removing the failed drive. You may wish to

have more than one replacement drive on hand in case the first is not responsive.

Drive slot numbers

Drives are numbered from left to right beginning with the number 1.

Figure 2-1: Drive slot numbers in the MediaCenter 2200B

Failing a drive

Fail a drive that is experiencing a loss of data to remove it from a RAID set.

This procedure is a prerequisite to replacing a drive and is performed on the Drive Properties page in

SystemManager.

1. From the Configuration tab, click the Disk Utilities icon.

The Disk Utilities page displays.

2. Click the icon for the Spectrum server that contains the drive you wish to fail.

The Disk utilities page for that server appears.

3. Click the Disk Drive icon (or hyperlink).

The Drive Properties page displays.

4. At the bottom of the page, click Fail Drive.

A confirmation dialog appears.

5. Click OK.

6. Navigate to the Spectrum server Disk utilities page to verify that the drive state is reported as Dead,

Failed.

Verifying which drive to remove

When replacing a failed drive, it is critical that you identify which drive to remove by winking the drive in

SystemManager and then noting the Activity and Status LEDs on the physical drive.

1. From the Disk Utilities page, click Wink On.

10

Replacing a hard drive

The light bar on the front panel is activated.

2. Remove the bezel on the affected video server.

3. Find the physical location of the drive and note the state of the LEDs for this drive.

◦ The Activity LED should be off, indicating that the drive is not being actively used. If it is blinking,

this is the wrong drive to remove.

◦ The Status LED should be solid amber, indicating a drive fault.

4. If you identify the correct drive, remove the drive according to the instructions in "Removing a failed

drive".

CAUTION: Wait 30 seconds before unlatching the drive.

5. If you do not identify the correct drive, call Harmonic Technical Support and do not continue with this

procedure.

Removing a failed drive

It is critical that you identify the correct drive. Comparing the serial number on the disk drive to the serial

number displayed in SystemManager is the best way to do this.

CAUTION: Drive spin-down. Damage can occur to a drive if it is removed while still

spinning. We recommend that you perform all steps in the following procedure. Before

removing a drive from an enclosure, wait 30 seconds to ensure that the drive has stopped

spinning.

DANGER: Observe all conventional ESD precautions when handling Spectrum devices

and components.

Before you begin

Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic

Technical Support for assistance and do not continue with this procedure.

1. With the bezel removed, press the green release button on the drive carrier and pull open the lever.

2. Slide the drive carrier out of the drive bay.

Example:

11 MediaCenter Component Replacement Guide

Chapter 2: MediaCenter 2200B component replacement

3. Compare the serial number found on the top of the drive with the serial number found on the Drive

Properties page.

• If the serial numbers match, continue with installing the new drive.

• If the serial numbers do not match, wait at least 15 seconds after removal, then reinsert the drive.

Call Harmonic Technical Support immediately, and do not continue with this procedure.

Installing a replacement drive

Verify that the new drive is reported as Alive and monitor the progress of the RAID rebuild after installing

it.

NOTE: When installing a drive, ensure that the adjacent drive is fully installed. Inserting

a drive carrier and attempting to lock its handle next to a partially installed carrier can

damage the partially installed carrier's shield spring and make it unusable.

NOTE: To maintain proper system cooling, all externally accessible drive bays must be

populated with a drive carrier.

1. Press the green release button on the replacement drive carrier to open the lever.

2. Insert the drive carrier into the bay, sliding the drive until it contacts the backplane.

3. Close the drive carrier release handle to lock the drive into place.

Example:

12

Replacing a hard drive

The drive will power on and the activity LED will change to green.

NOTE: If the activity LED does not light, unlatch the drive and then re-seat it.

Within three minutes, the drive should appear on the Disk Utilities page.

4. From the Disk Utilities page, verify that the drive is reported as Alive by the MediaCenter.

• If it is reported as Alive, you may continue to the next step.

• If the drive is not reported as Alive and another drive is available, bypass the first drive. Follow

instructions in "Removing a failed drive", then repeat Step 1 through Step 4 using the second

drive. If successful, continue to the next step. If unsuccessful, contact Technical Support for

assistance.

• If the drive is not reported as Alive and you do not have another drive available, contact Technical

Support.

5. On the RAID Utilities page, monitor the status of the RAID set.

The status should change from Compromised to Rebuilding immediately. If it does not, start the

rebuild manually by clicking Start Rebuild.

6. Periodically monitor the rebuild until complete.

Once complete, the RAID status changes to Normal, Attached, Viable.

What to do next

If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton,

cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the failed

13 MediaCenter Component Replacement Guide

Chapter 2: MediaCenter 2200B component replacement

drive and return it promptly for analysis. Contact Technical Support for a Return Authorization Number

(RA) before shipping the drive back to Harmonic.

Replacing a fan

You must remove the system cover in order to replace a fan. Take care to not misplace any small parts

while completing this procedure.

DANGER: Observe all conventional ESD precautions when handling Spectrum devices

and components.

Removing the system cover

A non-skid surface may be needed to prevent the server system from sliding on your work surface.

Before you begin

Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic

Technical Support and do not continue with this procedure.

CAUTION: Power down the MediaCenter and unplug all peripheral devices and power

cables.

1. Using a screwdriver, remove the top cover screw(s).

2. Loosen the two captive thumb screws located on the back edge of the system cover.

3. Slide the cover back and lift upward.

Example:

14

Replacing a fan

Fan slot numbers

Fans are numbered from left to right when looking at the front panel. Be sure to correctly identify the failed

fan before removing it from the chassis.

Figure 2-2: Fan slot numbers

Replacing a fan

Each fan is designed for tool-less removal and insertion.

1. Squeeze the two loop handles on the top side of the fan, and pull straight up until it clears the fan

assembly bracket.

Example:

15 MediaCenter Component Replacement Guide

Chapter 2: MediaCenter 2200B component replacement

2. Orient the replacement fan so the arrow located on the top side of the fan points to the back of the

system.

3. Insert the fan into the fan assembly bracket, pushing down until it is firmly seated into the server board

connector.

Example:

16

Replacing a fan

Installing the system cover

The server system must be operated with the system cover in place to ensure proper cooling.

1. Place the system cover onto the chassis and slide forward until the front edge of the system cover is

pressed up against the back edge of the front drive bay.

2. Hand tighten the two captive thumb screws at the back of the chassis.

3. Using a screwdriver, install the top cover screw(s).

Example:

17 MediaCenter Component Replacement Guide

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Harmonic MediaCenter Component Replacement Guide

Harmonic MediaCenter Component Replacement Guide

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