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Preface
Preface
Copyright Notice
No part of this document may be reproduced, copied, translated, or transmitted in any form or
by any means, electronic or mechanical, for any purpose, without the prior written permission
of the original manufacturer.
Trademark Acknowledgement
Brand and product names are trademarks or registered trademarks of their respective owners.
Disclaimer
We reserve the right to make changes, without notice, to any product, including circuits and/or
software described or contained in this manual to improve design and/or performance. We
assume no responsibility or liability for the use of the specified product(s) conveys no license
or title under any patent, copyright, or masks work rights to these products, and make no
representations or warranties that these products are free from patent, copyright, or mask work
right infringement unless otherwise specified. Applications that are described in this manual
are for illustration purposes only. We make no representation or guarantee that such a request
will be suitable for the specified use without further testing or modification.
Warranty
Our warranty guarantees that each of its products will be free from material and workmanship
defects for a period of one year from the invoice date. If the customer discovers a defect, we
will, at his/her option, repair or replace the defective product at no charge to the customer,
provide it is returned during the warranty period of one year, with transportation charges
prepaid. The returned product must be appropriately packaged in its original packaging to
obtain warranty service. If the serial number and the product shipping data differ by over 30
days, the in-warranty service will be made according to the shipping date. In the serial
numbers, the third and fourth two digits give the year of manufacture, and the fifth digit means
the month (e. g., with A for October, B for November, and C for December).
For example, the serial number 1W18Axxxxxxxx means October of year 2018.
Customer Service
We provide a service guide for any problem by the following steps: First, visit the website of
our distributor to find the updated information about the product. Second, contact with your
distributor, sales representative, or our customer service center for technical support if you
need additional assistance.
You may need the following information ready before you call:
• Product serial number
• Software (OS, version, application software, etc.)
• Description of the complete problem
• The exact wording of any error messages
In addition, free technical support is available from our engineers every business day. We are
always ready to give advice on application requirements or specific information on the
installation and operation of any of our products.