Harmonic MediaStore 5000 Component Replacement Guide

Taper
Component Replacement Guide
Spectrum
MediaStore 5000 Series
Component Replacement Guide
Revision A
ii
Manual Part No. 006-0206-001
Copyright © 2015–2015 Harmonic Inc. All rights reserved. Omneon, and the Omneon logo are trademarks of Harmonic Inc.
Harmonic, the Harmonic logo, [all other Harmonic products mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc.
in the United States and other countries. Dolby, Dolby Digital, Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories.
Implementations of AAC and HE-AAC by Fraunhofer IIS. Other company, product and service names mentioned herein may be trademarks or service
marks of their respective owners. All product and application features and specifications are subject to change at Harmonic's sole discretion at any time
and without notice.
Disclaimer
Harmonic reserves the right to alter the equipment specifications and descriptions in this publication without prior notice. No part of this publication
shall be deemed to be part of any contract or warranty unless specifically incorporated by reference into such contract or warranty. The information
contained herein is merely descriptive in nature, and does not constitute a binding offer for sale of the product described herein. Harmonic assumes
no responsibility or liability arising from the use of the products described herein, except as expressly agreed to in writing by Harmonic. The use and
purchase of this product do not convey a license under any patent rights, copyrights, trademark rights, or any intellectual property rights of Harmonic.
Nothing hereunder constitutes a representation or warranty that using any products in the manner described herein will not infringe any patents of third
parties.
Third-party product trademarks
Adobe® After Effects®, Photoshop®, Flash® Professional, Premiere®
Avid®Media Composer®
Dolby® E, Dolby Digital, Dolby Digital Plus
Jünger Audio
Apple®QuickTime®
Microsoft® Mediaroom®
Microsoft®PlayReady®
DOCSIS®3.0
Start Over® TV
Third-party copyright notes
Dolby is a registered trademark of Dolby Laboratories.
Dolby Digital, Dolby Digital Plus, Dolby Pulse, aacPlus, AC-3, and Dolby E are trademarks of Dolby Laboratories.
Level Magic and Jünger are trademarks of Jünger Audio Studiotechnik GmbH.
MPEG Audio technology licensed from Fraunhofer IIS http://www.iis.fraunhofer.de/amm/
PitchBlue® is a registered trademark of Vigor Systems.
QuickTime and the QuickTime logo are trademarks or registered trademarks of Apple Computer, Inc., used under license therefrom.
Trademark acknowledgments
Harmonic and all Harmonic product names are trademarks of Harmonic Inc. All other trademarks are the property of their respective owners.
The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied
only in accordance with the terms of those agreements.
May be covered by one or more of U.S. Patents No. 6,571,351; 6,696,996; 6,545,721; 6,574,225; 6,895,003; 6,522,649; 6,643,702; foreign
counterparts and pending patent applications.
This system is distributed with certain other software that may require disclosure or distribution of licenses, copyright notices, conditions of use,
disclaimers and/or other matter. Use of this system or otherwise fulfilling their conditions constitutes your acceptance of them, as necessary. Copies
of such licenses, notices, conditions, disclaimers and/or other matter are available in any one of the following locations: the LEGAL NOTICES
AND LICENSES directory of the distribution disk of the software, the root directory of the hard disk drive of the Products, or by contacting us at
support@harmonicinc.com.
Notice
Information contained in this guide is subject to change without notice or obligation. While every effort has been made to ensure that the information is
accurate as of the publication date, Harmonic Inc. assumes no liability for errors or omissions. In addition, Harmonic Inc. assumes no responsibility for
damages resulting from the use of this guide.
License agreement and limited warranty
1. AGREEMENT: This is a legal agreement ("Agreement") between you ("you" or "your") and Harmonic, or its appropriate local affiliate ("Harmonic",
"we", "us" or "our"). Use of our product(s) and any updates thereto purchased or validly obtained by you (the "Products"), and/or the Software (as
defined below) (collectively, the "System"), constitutes your acceptance of this Agreement. "Use" includes opening or breaking the seal on the
packet containing this Agreement, installing or downloading the Software as defined below or using the Software preloaded or embedded in your
System. As used herein, the term "Software" means the Harmonic owned software and/or firmware used in or with the Products and embedded
iii Spectrum
into, provided with or loaded onto the Products in object code format, but does not include, and this Agreement does not address, any third-party
or free or open source software separately licensed to you ("Third Party Software"). If you do not agree to this Agreement, you shall promptly
return the System with a dated receipt to the seller for a full refund.
2. LICENSE: Subject to the terms and conditions of this Agreement (including payment), we hereby grant you a nonexclusive, nontransferable
license to use the object code version of the Software embedded into, provided solely for use with or loaded onto the Product, and the
accompanying documentation ("Documentation") for your internal business purposes. The Software and any authorized copies are owned by us
or our suppliers, and are protected by law, including without limitation the copyright laws and treaties of the U.S.A. and other countries. Evaluation
versions of the Software may be subject to a time-limited license key.
3. RESTRICTIONS: You (and your employees and contractors) shall not attempt to reverse engineer, disassemble, modify, translate, create
derivative works of, rent, lease (including use on a timesharing, applications service provider, service bureau or similar basis), loan, distribute,
sublicense or otherwise transfer the System, in whole or part except to the extent otherwise permitted by law. The Software may be operated
on a network only if and as permitted by its Documentation. You may make one (1) back up copy of the object code of the Software for archival
purposes only. Evaluation Software will be run in a lab, nonproductive environment. Results of any benchmark or other performance tests may
not be disclosed to any third party without our prior written consent. Title to and ownership of the Software and Documentation, and all copyright,
patent, trade secret, trademark, and other intellectual property rights in the System, shall remain our or our licensors' property. You shall not
remove or alter any copyright or other proprietary rights notice on the System. We reserve all rights not expressly granted.
4. LIMITED WARRANTY: (a) Limited Warranty. We warrant to you that, commencing on your receipt of a Product and terminating 1 year thereafter,
the System will perform substantially in accordance with its then-current appropriate Documentation. The Product (including replacements) may
consist of new, used or previously-installed components. (b) Remedies. If the System fails to comply with such warranty during such period,
as your sole remedy, you must return the same in compliance with our product return policy, and we shall, at our option, repair or replace the
System, provide a workaround, or refund the fees you paid. Replacement Systems are warranted for the original System's remaining warranty
period. (c) Exclusions. EVALUATION SOFTWARE IS LICENSED ON AS-IS BASIS AND SUBJECT TO 4(d). We will have no obligation under
this limited warranty due to: (i) negligence, misuse or abuse of the System, such as unusual physical or electrical stress, misuse or accidents; (ii)
use of the System other than in accordance with the Documentation; (iii) modifications, alterations or repairs to the System made by a party other
than us or our representative; (iv) the combination, operation or use of the System with equipment, devices, software or data not supplied by
us; (v) any third party hardware or Third Party Software, whether or not provided by us; (vi) any failure other than by us to comply with handling,
operating, environmental, storage or maintenance requirements for the System in the Documentation, including, without limitation, temperature
or humidity ranges. (d) Disclaimers. We are not responsible for your software, firmware, information, or data contained in, stored on, or integrated
with any Product returned to us for repair or replacement. SUCH LIMITED WARRANTY IS IN LIEU OF, AND WE SPECIFICALLY DISCLAIM,
ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SYSTEM WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE. NO
ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR ELSEWHERE, WILL CREATE ANY WARRANTY
NOT EXPRESSLY STATED IN THIS AGREEMENT. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long
an implied warranty may last, so such exclusions may not apply to you. In that event, such implied warranties or limitations are limited to 60 days
from the date you purchased the System or the shortest period permitted by applicable law, if longer. This warranty gives you specific legal rights
and you may have other rights which vary from state to state or country to country.
5. LIMITATION OF LIABILITY: WE AND OUR AFFILIATES, SUPPLIERS, LICENSORS, OR SALES CHANNELS ("REPRESENTATIVES") SHALL
NOT BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND,
INCLUDING BUT NOT LIMITED TO LOST REVENUES, PROFITS OR SAVINGS, OR THE COST OF SUBSTITUTE GOODS, HOWEVER
CAUSED, UNDER CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, EVEN IF WE WERE ADVISED OF
THE POSSIBILITY OF SUCH LOSS OR DAMAGES. NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, WE AND
OUR REPRESENTATIVES' TOTAL LIABILITY TO YOU ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SYSTEM SHALL
BE LIMITED TO THE TOTAL PAYMENTS TO US UNDER THIS AGREEMENT FOR THE SYSTEM. THE FOREGOING LIMITATIONS SHALL
NOT APPLY TO DEATH OR PERSONAL INJURY TO PERSONS OR TANGIBLE PROPERTY IN ANY JURISDICTION WHERE APPLICABLE
LAW PROHIBITS SUCH LIMITATION. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR DATA AND FILES, AND HEREBY
RELEASE US AND OUR REPRESENTATIVES FROM ANY LIABILITY OR DAMAGES DUE TO THE LOSS OF ANY SUCH DATA OR FILES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH
EXCLUSIONS MAY NOT APPLY TO YOU.
6. CONFIDENTIALITY: Information in the System and the associated media, as well as the structure, organization and code of the Software, are
proprietary to us and contain valuable trade secrets developed or acquired at great expense to us or our suppliers. You shall not disclose to
others or utilize any such information except as expressly provided herein, except for information (i) lawfully received by the user from a third
party which is not subject to confidentiality obligations; (ii) generally available to the public without breach of this Agreement; (iii) lawfully known to
the user prior to its receipt of the System; or (iv) required by law to be disclosed.
7. SUPPORT: Updates, upgrades, fixes, maintenance or support for the System (an "Upgrade") after the limited warranty period may be available
at separate terms and fees from us. Any Upgrades shall be subject to this Agreement, except for additional or inconsistent terms we specify.
Upgrades do not extend the limited warranty period.
8. TERM; TERMINATION: The term of this Agreement shall continue unless terminated in accordance with this Section. We may terminate this
Agreement at any time upon default by you of the license provisions of this Agreement, or any other material default by you of this Agreement not
cured with thirty (30) days after written notice thereof. You may terminate this Agreement any time by terminating use of the System. Except for
the first sentence of Section 2 ("License") and for Section 4(a) ("Limited Warranty"), all provisions of this Agreement shall survive termination of
this Agreement. Upon any such termination, you shall certify in writing such termination and non-use to us.
9. EXPORT CONTROL: You agree that the Products and Software will not be shipped, transferred, or exported into any country or used in any
manner prohibited by the United States Export Administration Act or any other export laws, restrictions, or regulations (the "Export Laws"). You
will indemnify, defend and hold us harmless from any and all claims arising therefrom or relating thereto. In addition, if the Products or Software
are identified as export controlled items under the Export Laws, you represent and warrant that you are not a citizen, or otherwise located within,
an embargoed nation (including without limitation Iran, Iraq, Syria, Sudan, Libya, Cuba, North Korea, and Serbia) and that you are not otherwise
prohibited under the Export Laws from receiving the Software. All rights to the Products and Software are granted on condition that such rights
are forfeited if you fail to comply with the terms of this Agreement.
10. U.S. GOVERNMENT RIGHTS: The Software and the documentation which accompanies the Software are "Commercial Items," as that term
is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1
iv
through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed
to U.S. Government as end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to
the terms and conditions herein. Harmonic, 4300 North First Street, San Jose, CA 95134, U.S.A.
11. GENERAL: You shall not assign, delegate or sublicense your rights or obligations under this Agreement, by operation of law or otherwise, without
our prior written consent, and any attempt without such consent shall be void. Subject to the preceding sentence, this Agreement binds and
benefits permitted successors and assigns. This Agreement is governed by California law, without regard to its conflicts of law principles. The
U.N. Convention on Contracts for the International Sale of Goods is disclaimed. If any claim arises out of this Agreement, the parties hereby
submit to the exclusive jurisdiction and venue of the federal and state courts located in Santa Clara County, California. In addition to any other
rights or remedies, we shall be entitled to injunctive and other equitable relief, without posting bond or other security, to prevent any material
breach of this Agreement. We may change the terms, conditions and pricing relating to the future licensing of our Systems and other intellectual
property rights, including this Agreement, from time to time. No waiver will be implied from conduct or failure to enforce rights nor effective unless
in a writing signed on behalf of the party against whom the waiver is asserted. If any part of this Agreement is found unenforceable, the remaining
parts will be enforced to the maximum extent permitted. There are no third-party beneficiaries to this Agreement. We are not bound by additional
and/or conflicting provisions in any order, acceptance, or other correspondence unless we expressly agree in writing. This Agreement is the
complete and exclusive statement of agreement between the parties as to its subject matter and supersedes all proposals or prior agreements,
verbal or written, advertising, representations or communications concerning the System. Every reasonable attempt has been made to comply
with all licensing requirements for all components used in the system. Any oversight is unintentional and will be remedied if brought to the
attention of Harmonic at support@harmonicinc.com.
Documentation conventions
In Harmonic documents, special symbols and fonts to call your attention to important information.
DANGER: The Danger symbol indicates information that, if ignored, can cause physical
harm to you.
CAUTION: The Caution symbol indicates information that, if ignored, can adversely affect
the performance of your Harmonic product, or that can make a procedure needlessly difficult.
NOTE: The Note symbol indicates especially important information you need, or it may
provide additional information that applies in only some carefully delineated circumstances.
IMPORTANT: The Important symbol indicates information that should stand out when you
are reading product details and procedural information.
TIP: The Tip symbol indicates parenthetical information that is not necessary for performing
a given procedure, but which, if followed, makes the procedure easier, smoother, or more
efficient.
In addition to these symbols, this guide may use the following text conventions:
Convention Explanation
Typed Command Indicates the text that you type in at the keyboard prompt.
<Ctrl>, <Ctrl>+<Shift> A key or key sequence to press.
http:/www.harmonicinc.com The italics in blue text to indicate Cross-references, and
hyperlinked cross-references in online documents.
Bold Indicates a button to click, or a menu item to select.
Screen Output The text that is displayed on a computer screen.
Emphasis The italics text used for emphasis and document references.
Table of Contents
Chapter 1: Useful information for Technical Support....................................................................1
Information about the SystemManager client PC...................................................................................1
Information about your Spectrum System.............................................................................................1
Chapter 2: PCM replacement........................................................................................................... 3
Replacing a power cooling module..................................................................................................... 3
Chapter 3: I/O module replacement...............................................................................................5
Replacing an I/O module...................................................................................................................5
Chapter 4: Disk drive replacement.................................................................................................. 7
Gathering drive failure information..................................................................................................... 7
About replacement drives................................................................................................................... 8
Removing a disk drive........................................................................................................................8
Installing a disk drive....................................................................................................................... 10
Chapter 5: Chassis replacement.....................................................................................................12
Replacing the chassis........................................................................................................................12
Verifying functionality....................................................................................................................... 13
Appendix A: Harmonic Technical Assistance Center contact information................................ 14
Harmonic corporate contact information............................................................................................15
Appendix B: Safety and regulatory compliance information..................................................... 16
Important safety instructions..............................................................................................................16
Safety symbols and translated safety, warning, and caution instructions (English)..................................17
Symboles de sécurité et traduits de sécurité, d'avertissement et Attention Instructions (français)............... 19
Sicherheit Symbole und übersetzt Sicherheit, Achtung & Vorsicht Anleitung (Deutsch)............................ 22
Site preparation instructions..............................................................................................................26
Product end-of-life disassembly instructions........................................................................................ 28
Safety rules (English)........................................................................................................................ 29
Règles de sécurité.............................................................................................................................29
EU manufacturer’s Declaration of Conformity.....................................................................................29
Electromagnetic compatibility notices Class A..................................................................................29
Product regulatory compliance markings............................................................................................31
Spectrum
vi
Product environmental compliance.....................................................................................................33
EU RoHS................................................................................................................................... 33
EU REACH.................................................................................................................................34
China RoHS...............................................................................................................................34
Other RoHS and REACH type regulations....................................................................................36
Waste Electrical and Electronic Equipment (WEEE).......................................................................36
Battery directive......................................................................................................................... 36
WEEE Take-Back Request Program..............................................................................................36
Compliance with additional country-specific environmental, safety, and EMC standards........................ 37
1
Chapter 1
Useful information for Technical Support
In order to expedite diagnosis and remediation, please gather helpful information about your Spectrum
system as well as your SystemManager platform when contacting Technical Support.
Information about the SystemManager client PC
Information about your Spectrum System
Information about the SystemManager client PC
Please gather information about the SystemManager client PC as well as the SystemManager database
file before contacting Technical Support.
Technical Support may request the following information:
SystemManager version
You can find the version here: Help > Server Software.
Windows operating system installed on the SystemManager client PC
The run command winver shows the Windows operating system running on the client PC.
Amount of memory installed on the SystemManager platform
Open the System Properties dialog on the client PC to find the amount of memory installed.
The SystemManager database file from the SystemManager platform or client PC
This file is located on the SystemManager platform at D:\Omneon\Manager\omdb
\manager.oda. Or, if you are using a client PC with a single C: partition, it will be in the same
directory on the C: drive.
Information about your Spectrum System
In the event of a component or device failure, please gather the following information about your
Spectrum System before contacting Technical Support.
Technical Support may request the following information:
What is the model and serial number of the hardware involved?
For Spectrum and MediaDeck devices: from the Home tab in SystemManager, click the
Upgrade Firmware icon in the left-hand column to display the Upgrade Firmware page. Both
Spectrum
2
MediaDirectors and MediaDecks are listed in the MediaDirectors section. Find the Model
Numbers and Serial Numbers listed in their respective columns.
Scroll down to the MediaPorts section to view the Model Numbers and Serial Numbers for
MediaPorts and MediaDeck Modules.
What is the name of the Player that is being used?
From SystemManager, click the Player Configuration link in the left-hand column, and then
click the name of the MediaDirector or MediaDeck. The Player List page for that device
appears. The names and status of all players are listed.
What file format and bit rate is the Player configured for? (for example, MPEG, DV, or
IMX?)
From SystemManager, click the Player Configuration link in the left-hand column, and
then click the name of the MediaDirector or MediaDeck. The Player List page for that device
appears. From the player list, click the Properties link to view all the details for a player.
If the problem is related to Ingest or Playout of a clip, what is the Clip ID involved?
The clip name or clip ID should be indicated by whatever software application you are using
to play or record video. For ClipTool, clip names are displayed in the clip management area of
the ClipTool main window.
What brand of Automation, if any, is being used for control?
Is the Automation using VDCP or API for communication control?
3
Chapter 2
Power cooling module replacement
The MediaStore is equipped with two hot-swappable power cooling modules (PCM), each with an
independent AC connector. If one supply fails, the load is transferred to the remaining PCM without
interruption to service. To take full advantage of the redundant PCMs, Harmonic recommends that you
use separate, isolated power sources for each AC input.
Replacing a power cooling module
Replacing a power cooling module
Make sure that you have correctly identified the faulty power cooling module before beginning this
procedure.
CAUTION: Observe all conventional ESD precautions when handling MediaStore
components.
CAUTION: Do not remove the faulty power supply unless you have a replacement of the
correct type ready for installation. Do not leave a PCM slot empty for more than ten minutes.
Doing so will cause the MediaStore to overheat, which will result in component failure.
CAUTION: Handle the module carefully and avoid damaging the connector pins. Do not
install the module if any pins appear to be bent.
1. Switch off and disconnect the power supply cord.
2. Squeeze the latch and the side of the PCM handle between thumb and forefinger to release the PCM.
Spectrum
4
3. Gently pull the module from the chassis, as shown in the following figure.
4. Unpack the replacement PCM and inspect for damage, especially damage to the rear power supply
connector.
5. With the PCM handle in the open position, slide the new PCM into the chassis until the latches
engage and secure the module.
6. Connect the AC power cable.
5
Chapter 3
I/O module replacement
When replacing an I/O module, the entire Spectrum System must be shut down. Please read each of the
following sections and perform their steps in the order given.
Replacing an I/O module
Replacing an I/O module
Harmonic suggests that you label the SAS cables as you remove them from the I/O module. This will
ensure the cables are correctly assigned in the new module.
1. Power down the Spectrum System.
Refer to “Powering down a Spectrum System” in the Spectrum System Installation Guide for complete
instructions.
2. Remove the Serial-attached SCSI (SAS) cables.
3. Grip the module latch between thumb and forefinger, and squeeze them together to release the latch.
4. Pull the latch out to release the module from the MediaStore chassis.
Spectrum
6
5. Grip the latch handles, and gently remove the module.
6. Pull the I/O module from the slot.
7. Ensure the latch on the replacement module is open, and slide the module into the slot until the latch
engages.
8. Close the latch to secure the module.
9. Replace the SAS cables.
10. Power up the Spectrum System.
Refer to "Powering up a Spectrum System" in the Spectrum System Installation Guide for complete
instructions.
7
Chapter 4
Disk drive replacement
The MediaStore contains high-performance disk drives that can be hot-swapped during operation.
NOTE:
The procedures in this section apply to SystemManager version 6.3. If you are running a
different version of SystemManager, some steps may vary. Refer to the SystemManager
Release Notes for instructions on upgrading SystemManager.
Gathering drive failure information
About replacement drives
Removing a disk drive
Installing a disk drive
Gathering drive failure information
To assist in drive problem diagnosis and remediation, please gather the requested information before
contacting Technical Support.
1. Provide the following general details about the drive failure:
Site Location
Server Name
Date of Failure
Time of Failure
Description of Failure
2. Collect the following information from the Spectrum Server Properties page:
TIP: To view the Spectrum Server Properties page, from the System Diagram page
of the Configuration tab, click the icon for your Spectrum video server. Then, from the
Physical Configuration tab, click the icon for your Spectrum.
Firmware Version
Host Name
Serial Number
3. Collect the following information from the Drive Properties page:
TIP: To view Drive Properties, from the Configuration tab, click Disk Utilities, then
click the icon for your MediaDirector. From the second Disk Utilities page, click the icon
for the drive that has failed.
Spectrum
8
Disk GUID
Disk Serial Number
Disk Size (GB)
4. From your SystemManager Platform or client PC running SystemManager, use Windows Explorer to
navigate to the following directory:
\\IPADDR\FSNAME\om(serial_number_of_director)\logs
IPADDR = IP address or host name if using DNS
FSNAME = file system name
5. Locate the following log file(s):
Badblockhistory.txt (for all directors if EFS system)
Once you obtain a Return Authorization Number (RA) from Harmonic Technical Support, email a copy of
the requested file(s) to Technical Support and quote the RA number in the email.
About replacement drives
Replacement disk drives must meet certain criteria. In the event of a drive failure, replacement drives are
available from Harmonic.
IMPORTANT: Use ONLY Harmonic-supplied replacement disk drives. Disk drives from any
other source will be excluded from coverage under the Harmonic product limited warranty
and maintenance services programs. In addition, any errors or damages caused by the use of
disk drives provided from any other source will cause the entire product to be excluded from
coverage under the Harmonic product limited warranty and maintenance services programs.
NOTE: Replacement drives should have the same or greater drive capacity as those they
are replacing, and their form factor must match the other drives in the enclosure.
If you wish to install a Harmonic-supplied drive model that is not supported by your current version
of Spectrum firmware, you may need to install a “DDC” configuration file to your video server, which
enables you to install and use the new drive. For details, see “Installing a DDC file” in the Harmonic
SystemManager User Guide.
Be sure that you have a replacement drive on hand before removing the failed drive. You may wish to
have more than one replacement drive on hand in case the first is not responsive.
Removing a disk drive
When replacing a failed disk drive, it is critical that you identify the correct drive. Also, you must remove
the failed drive from the RAID set before removing it from the enclosure. Failure to do so may result in
audio/video disruption.
There are certain disk failures that prevent system software from correctly determining the physical
location of a drive. The only means of ensuring that the drive is the correct one is by comparing the serial
number on the disk drive to the serial number displayed in SystemManager. Winking a drive and following
physical information (enclosure, slot) is not always reliable.
CAUTION:
Disk drive replacement
9 Spectrum
Drive spin-down. Damage can occur to a drive if it is removed while still spinning. We
recommend that you perform all steps in the following procedure. Before removing a drive
from an enclosure, wait 30 seconds to ensure that the drive has stopped spinning.
CAUTION:
Observe all conventional ESD precautions when handling MediaStore components.
1. Ensure that you have a replacement drive from Harmonic on hand.
2. View the Disk Utilities page for the MediaStore to verify that the drive state is reported as Dead,
Failed.
3. From the Disk Utilities page, find the physical location of the drive and note the state of the LEDs for
this drive as follows:
The Drive Activity LED should be off, indicating that the drive is not being actively used. If it is blinking,
this is the wrong drive to remove.
The Drive Status LED should be in Fast Flash Mode (refer to the “MediaStore 5000 Series Reference”
chapter for information on LED states).
4. Compare the serial number found on the top of the drive with the serial number found on the Drive
Properties page.
If the serial numbers match, continue to the next step.
If the serial numbers do not match, wait at least 15 seconds after removal, then reinsert the drive. Call
Harmonic Technical Support immediately and do not continue with this procedure.
5. Wait 30 seconds before unlatching the drive at the physical location indicated in Step 3.
On MediaStore 5000 Series units, the latch is located on the top of the drive carrier, as shown in the
following figure.
Drive Latch
(released)
6. Wait an additional 30 seconds, then remove the drive from the MediaStore enclosure.
7. On the Add/Remove Drives screen, click Remove next to the drive to "hide" the drive from view on
the Disk Utilities screen in the future.
TIP:
Spectrum
10
To find each drive view: From the Configuration tab, click the Disk Utilities icon on the
left to access the Disk Utilities screen. Click on the MediaDirector with the required disk
drive(s) to display the associated drive views.
NOTE:
You must click the Remove button associated with the disk for each of the directors in
an EFS.
Installing a disk drive
Verify that the new drive is reported as alive by each MediaDirector in your Spectrum System.
NOTE:
Observe all conventional ESD precautions when handling MediaStore components.
1. Unpack the replacement drive.
2. Insert the replacement drive by gently sliding the carrier all the way into the enclosure, until the
camming lever on the bottom of the carrier stops it.
3. Gently push the camming lever towards the enclosure until it clicks into a closed position.
NOTE:
Keep in mind that the handle should always open from the bottom.
Within three minutes, the new drive should appear on the Disk Utilities screen on the
SystemManager application.
If the system does not recognize the drive, the Drive Status LED blinks at a slow rate: one second on,
three seconds off. Contact Technical Support in this event.
4. Verify that each MediaDirector reports the drive as Alive.
If it is reported as Alive by all MediaDirectors, continue to the next step.
If the drive is not reported as Alive, bypass the drive. Follow the instructions in "Removing a disk
drive" to bypass the drive. If another drive is available, repeat steps 1- 4 using this drive. If successful,
continue to the next step. If unsuccessful, contact Technical Support for assistance.
If you do not have another drive available, contact Technical Support.
If you have a hot spare available, an automatic rebuild commences on this drive. Skip to Step 6.
5. If there is another drive that is available to configure as a hot spare, decide which drive should be
used as the RAID rebuild target. Configure this drive as a Local Hot Spare for the RAID set.
NOTE:
Before configuring a drive as a hot spare, ensure that the drive has the correct firmware
version as determined by the SystemManager and displayed on the Upgrade Firmware
screen. If the drive does not have the correct version, contact Technical Support for
assistance.
Refer to “Making a local hot spare drive” in the Harmonic SystemManager User Guide for instructions.
Once a drive is configured as a Local Hot Spare, an automatic rebuild commences on this drive.
6. On the RAID Utilities screen, monitor the status for the RAID set.
Disk drive replacement
11 Spectrum
The status should change from Compromised to Rebuilding immediately. If it does not, start the
rebuild manually by clicking on Start Rebuild
7. Reconfigure all other hot spare drives as desired.
8. Periodically monitor the rebuild until complete. Once complete, RAID set status will change to
Normal, Attached, Viable.
If you replaced a failed drive with a new drive from Harmonic, use the packaging materials (carton,
cushion, and electrostatic sensitive bag) from the replacement disk drive to carefully repackage the
failed drive and return it promptly to Harmonic for analysis. Contact Technical Support for a Return
Authorization Number (RA) before shipping the drive.
12
Chapter 5
MediaStore 5000 Series chassis replacement
When replacing a MediaStore, the entire Spectrum System must be shut down.
Replacing the chassis
Verifying functionality
Replacing the chassis
The SAS cables, disk drives, and I/O modules must be removed from the original MediaStore and
installed in the replacement MediaStore in the same corresponding positions. As such, Harmonic
recommends that you label each component as you remove it from the chassis.
IMPORTANT:
When replacing a MediaStore, the entire Spectrum System must be shut down. Please read
each of the following sections and perform their steps in the order given.
CAUTION:
Observe all conventional ESD precautions when handling MediaStore components.
1. Power down the Spectrum System.
Refer to "Powering down a Spectrum System" in the Spectrum System Installation Guide for complete
instructions.
2. Label the SAS cables and remove them.
3. Note the drive bay assignments of the drives, and then remove them from the original MediaStore.
Refer to "Removing a disk drive" in this guide for instructions.
4. Remove the original MediaStore from the rack.
5. Note the slot assignments of the I/O modules.
6. Remove the I/O modules from the original MediaStore and then install them in the new MediaStore,
using the same corresponding slots that were used in the original chassis.
Refer to "Replacing an I/O module" in this guide for instructions.
7. Remove the power cooling modules from the original MediaStore and install them in the new
MediaStore.
Refer to "Replacing a power cooling module" in this guide for instructions.
8. Rack mount the new MediaStore.
For details, refer to "Rack mounting instructions" in the Spectrum System Installation Guide.
9. Install the disk drives in the new MediaStore in the same order and drive bay slot assignments as they
had in the original MediaStore.
MediaStore 5000 Series chassis replacement
13 Spectrum
For details, refer to "Installing a disk drive" in this guide.
10. Cable the new MediaStore to the MediaDirector.
Refer to "Connecting MediaDirectors and MediaStores using SAS" in the Spectrum System
Installation Guide for complete instructions.
11. Power up the Spectrum System.
Refer to "Powering up" in the Spectrum System Installation Guide for complete instructions.
Verifying functionality
Harmonic recommends that you verify functionality of the replacement equipment in your Spectrum
System before using it on air.
14
Appendix A
Harmonic Technical Assistance Center contact information
A list of phone numbers, e-mail addresses, and important links for the Harmonic Technical Assistance
Center (TAC).
Table A-1: Technical Assistance Center phone numbers and email addresses
Region Telephone Technical
Support
Email
Americas 888.673.4896
(888.MPEG.TWO)
408.490.6477
support@harmonicinc.com
Europe, the Middle East
and Africa (EMEA)
+44.1252.555.450 emeasupport@harmonicinc.com
India +91.120.498.3199 apacsupport@harmonicinc.com
Russia +7.495.926.4608 rusupport@harmonicinc.com
Mainland China +86.10.6569.5580 chinasupport@harmonicinc.com
Japan +81.3.5565.6737 japansupport@harmonicinc.com
Asia Pacific (APAC) –
Other Territories
+852.3184.0045
+65.6542.0050
apacsupport@harmonicinc.com
Report an issue online
http://www.harmonicinc.com/webform/report-issue-online
Harmonic Inc. support website
http://www.harmonicinc.com/content/technical-support
Harmonic Inc. Distribution and Delivery Product Software Downloads Site
ftp://ftp.harmonicinc.com
Harmonic Inc. Playout and Production Software Downloads Site
ftp://ftp.Omneon.com//Updates/Omneon/Current/
Harmonic corporate contact information
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44

Harmonic MediaStore 5000 Component Replacement Guide

Taper
Component Replacement Guide

dans d''autres langues