Eufy RoboVac G20 Le manuel du propriétaire

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Le manuel du propriétaire
RoboVac G20 Hybrid
Owner’s Manual
T2258 51005003136 V02
EN 01
Thank you for purchasing RoboVac. Carefully read all the instructions below
before using this device, and keep this manual for future reference.
Table of Contents
02 Important Safety Instructions
08 About Your RoboVac
What's in the Box
RoboVac Anatomy
LED Indication
12 Using Your RoboVac
Important Tips Before Use
Preparation
Charge Your RoboVac
Use Your RoboVac with the EufyHome App
Start / Stop Cleaning
Select a Cleaning Mode
Select a Suction Power Level
Select BoostIQ™ feature
Use Mopping System
Use Your RoboVac with Amazon Alexa / Google
Assistant
24 Cleaning and Maintenance
Clean the Dust Collector and Filter
Clean the Rolling Brush
Clean the Side Brush
Replace the Side Brush
Clean the Sensors and Charging Pins
Clean the Swivel Wheel
Clean the Mopping Cloth and Water Tank
31 Troubleshooting
Voice Alert
36 Specifications
37 Customer Service
English 01
Deutsch 39
Español 79
Français 119
Italiano 159
Türkçe 199
Pусский 239
Nederlands 283
02 EN EN 03
Important Safety Instructions
To reduce the risk of injury or damage, keep these instructions
at hand when setting up, using, and maintaining this device
.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to
potential hazards that could result in property damage
and/or serious bodily harm or death.
This device can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of this device in a safe way
and understand the hazards involved.
Children should be supervised to ensure they do not play
with this device.
Cleaning and maintenance shall not be performed by
children without adult supervision.
This device is only to be used with the power supply unit
provided.
Before cleaning or maintaining this device, the plug must
be removed from the outlet.
The battery in this device should only be replaced by a
skilled professional.
When removing the battery, disconnect the device from
the supply mains.
To recharge the battery, only use the detachable
adapter US/CA: GSCU0600S019V12E; UK:
GSCB0600S019V12E; EU: GSCV0600S019V12E; AU:
GSCS0600S019V12E) provided with this device.
The battery must be removed before this device is
disposed of. To remove the battery, first unscrew
the screws on the bottom, then remove the back
cover. Remove the battery by disconnecting the quick
connector.
The used battery should be placed in a sealed plastic bag
and disposed of safely according to local environmental
regulations.
The external flexible cable or cord of the power supply
unit cannot be replaced; if the cord is damaged, the
power supply unit shall be disposed of.
This device is for indoor use only.
This device is not a toy. Do not sit or stand on this device.
Small children and pets should be supervised when this
device is operating.
Store and operate this device in room temperature
environments only.
Do not use this device to pick up anything that is burning
or smoking.
Do not use this device to clean up spills of bleach, paint,
chemicals, or anything wet.
Before using this device, pick up objects like clothing and
loose paper. Lift up cords for blinds or curtains. Move
power cords, sharp-pointed and fragile objects out of the
way. If this device passes over a power cord and drags it,
an object could be pulled off a table or shelf.
If the room to be cleaned has a balcony, a physical barrier
should be used to prevent access to the balcony and to
ensure safe operation.
Do not place anything on top of this device.
Be aware that this device moves around on its own.
Take care when walking in the area where this device is
operating to avoid stepping on it.
Do not operate this device in areas with exposed
electrical outlets on the floor.
Do not expose the electronics of this device, its battery,
or the integrated Charging Base. There are no user-
serviceable parts inside.
Do not use this device on an unfinished, unsealed, waxed
or rough floor. It may result in damage to the floor and
04 EN EN 05
this device. Use only on hard floor surfaces or low-pile
carpets, and not on carpets with tasseled edges or loose
threads.
This device has been designed to be used on floors
without scratching them. We still recommend that you
test this device on a small area of the room to be cleaned
to ensure no scratches are made before cleaning the
whole room.
Only use attachments recommended or described in this
manual.
Do not handle the appliance or plug with wet hands.
Ensure that the dust bag and/or filters are correctly in-
place before usage.
Do not use a battery pack or appliance that is damaged
or modified. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion, or risk
of injury.
Do not expose the battery pack or appliance to fire or
excessive temperature. Exposure to fire or temperature
above 130°C may cause an explosion.
Do not modify or attempt to repair the appliance or the
battery pack (as applicable), except as indicated in the
instructions for use and care.
Follow all charging instructions and do not charge the
battery pack or appliance outside of the temperature
range specified in the instructions. Charging improperly
or at temperatures outside of the specified range may
damage the battery and increase the risk of fire.
Notice
This symbol on the device or its packaging
indicates:
Do not dispose of electrical appliances as unsorted
municipal waste; use separate collection facilities.
Contact your local authority for information
regarding the collection systems available. If
electrical appliances are disposed of in landfills or
dumps, hazardous substances can leak into the
groundwater and get into the food chain, damaging
your health and well-being. When replacing old
appliances with new ones, the retailer is legally
obliged to take back your old appliance for disposal
at least free of charge.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.
Warning: Changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee
06 EN EN 07
that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures: (1)
Reorient or relocate the receiving antenna. (2) Increase the
separation between the equipment and receiver. (3) Connect
the equipment into an outlet on a circuit dierent from that to
which the receiver is connected. (4) Consult the dealer or an
experienced radio / TV technician for help.
ISED Compliance Statement
This device contains license-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada's license-exempt RSS(s).
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
RF Exposure Compliance Statement
This equipment complies with FCC/IC radiation exposure
limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum
distance 20cm between the radiator and your body.
Declaration of Conformity
This product complies with the radio interference
requirements of the European Community. Hereby, Anker
Innovations Limited declares that the radio equipment type
T2258 is in compliance with Directive 2014/53/EU. The full
text of the EU declaration of conformity is available at the
following internet address: https://www.eufylife.com/
Maximum output power: 18 dBm (For EU)
Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)
GB Declaration of Conformity
Hereby, Anker Innovations Limited declares that the
product type T2258 is in compliance with Radio Equipment
Regulations 2017 and The Restriction of the Use of
Certain Hazardous Substances in Electrical and Electronic
Equipment Regulations 2012. The full text of the GB
declaration of conformity is available at the following
internet address: https://www.eufy.com.
The following importer is the responsible party (contract for
EU and UK matters)
Anker Technology (UK) Ltd
GNR8, 49 Clarendon Road, Watford, Hertfordshire, WD17
1HP, United Kingdom
Anker Innovations Deutschland GmbH
Georg-Muche-Strasse 3, 80807 Munich, Germany
Trademark Notice
Amazon, Echo, Alexa and all related logos are trademarks
of Amazon.com, Inc. or its affiliates.
Apple and the Apple logo are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is
a service mark of Apple Inc., registered in the U.S. and
other countries.
Google Play and the Google Play logo are trademarks of
Google Inc.
Google Home is a trademark of Google Inc.
08 EN EN 09
About Your RoboVac
What's in the Box
RoboVac
Side Brushes (×2)
Water Tank
Cable Ties (x5) Owner’s Manual
& Other Documents
Washable Mopping Cloth Waterproof Pad
Additional Filter Cleaning Tool
Charging Base Power Adapter
RoboVac Anatomy
A. Top & Side
Wi-Fi status light
Bumper
Auto cleaning control button
Auto cleaning control button
Wi-Fi status light
Bumper
Dust collector
Dust collector release button
B. Bottom
OFF ON
Charging contact pins
Main power switch (On/O)
Charging contact pins
Swivel wheel
Drop sensor
Drop sensor
Side brush
Drop sensor
Wheels
Brush guard
Rolling brush
Dust Collector
10 EN EN 11
C. Dust Collector
Filter
Filter
D. Suction Inlet
Suction inlet
Dust collector
Suction inlet
Suction inlet
E. Charging Base
Status light
Power cord storage
compartment
Power socket
Charging contact pins
Status light
Power socket
Power cord storage
compartment
Charging contact pins
F. Water Tank
Washable mopping cloth
Cloth attachment area
Filter element
Slot
Filter element
Snap joint
Water inlet
Water inlet cover
Snap joint
LED Indication
You can see the status of RoboVac from the LED indicators.
(Power Status Light) Status
Pulsing orange Charging
Solid blue Standby / Cleaning / Fully charged
Solid orange Low power and returning to Charging Base
O
RoboVac is off.
To conserve power, the light automatically turns off
when RoboVac is not docked to the Charging Base
and has been inactive for 10 minutes.
Flashing red & Voice alert
RoboVac has an error.
Refer to the “Troubleshooting>Voice Alert” section in
this manual for solutions.
(Wi-Fi Status Light) Status
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected to your wireless router
12 EN EN 13
Using Your RoboVac
Important Tips Before Use
A
D
B
E
C
F
Remove power cords and small objects from the floor that may entangle RoboVac.
Use the supplied cable ties to organize your wires and power cords.
Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid
cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as
they may cause RoboVac to malfunction.
It is strongly recommended to place boundary strips (sold separately) in front of
fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if
entered.
Keep RoboVac away from wet areas during cleaning.
RoboVac may climb on top of objects less than 0.67 in/17 mm in height. Remove
these objects if possible.
Anti-drop sensors will prevent RoboVac from tumbling downstairs and steep drops
in most cases. Sensors are less effective if dirty or used on carpeted/reflective/very
dark-colored floors. It is recommended to place physical barriers to block off areas
where RoboVac may fall.
Preparation
1
Remove the foam blocks beside the bumper before use.
2
Install the side brush before use.
3
Before mopping, attach the waterproof pad to the Charging Base to keep the floor
dry. Make sure it is firmly installed. Skip this step if mopping is not needed.
4
Turn on the main power switch on the bottom of RoboVac.
OFF ON
14 EN EN 15
5
Place the Charging Base on a level surface and against a wall.
6
Remove objects within 3 ft / 1 m of the left and right side and within 6 ft / 2 m of
the front of the Charging Base. If you cannot remove the objects, move RoboVac
to a new place and check whether RoboVac can return to the Charging Base
normally; if not, contact eufy customer service for help.
7
Connect the adapter to the Charging Base and a wall outlet.
- When the Charging Base connects to AC power, the LED indicator on the
Charging Base is SOLID WHITE.
• Install the Charging Base in a location that RoboVac can easily access. It is
recommended to place the Charging Base against a wall, and on a hard-level
surface rather than on rugs or carpets.
• Always keep the Charging Base plugged in, otherwise RoboVac will not
automatically return to it.
Charge Your RoboVac
• Make sure RoboVac is fully charged before use.
• RoboVac will return to the Charging Base at the end of a cleaning cycle or
when its battery is running low.
Attach RoboVac to the Charging Base by aligning its charging pins with the charging
pins on the base.
Turn off the main power switch if RoboVac will not be used for a long
period of time. To preserve the battery’s lifespan, recharge at least once
every 6 months.
Use Your RoboVac with the EufyHome App
To enjoy all available features, it is recommended to control your RoboVac via the
EufyHome app.
Before you start, make sure that:
Your smartphone or tablet is connected to a Wi-Fi network.
Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or above).
The 2.4GHz band wireless signal is enabled on your wireless router.
The Wi-Fi status light on RoboVac is slowly flashing blue.
RoboVac is attached to the Charging Base to ensure it has enough power during
setup.
16 EN EN 17
EufyHome
EufyHome
1. Download the EufyHome app from the App Store (iOS devices) or Google Play
(Android devices).
2. Open the app and create a user account.
3. Tap the “+” icon to add “RoboVac G20 Hybrid” to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection.
- After connecting successfully, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time, schedule a cleaning,
view the system status, receive notifications and access additional features.
Wi-Fi Status Light
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected with your wireless router
• If RoboVac gets stuck in any space, tap Find My Robot in the app to find the
machine.
Reset the Wi-Fi connection
To reset the Wi-Fi connection, press and hold for 10 seconds until you hear a voice
prompt. At the same time, RoboVac will restore the factory default settings.
- The Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi
instructions in the EufyHome app to set up the Wi-Fi connection.
Schedule Cleaning
With the EufyHome app, you can schedule RoboVac to start cleaning at a particular
time.
You can set the time and customize the cleaning schedules from Sunday
to Saturday on the EufyHome app. This function is available in the app
only.
Start / Stop Cleaning
Make sure the main power switch on the bottom of RoboVac is turned
on before use.
You can also start or stop cleaning via the EufyHome app.
1
Press to start cleaning in Auto cleaning mode.
2
Press again to pause cleaning.
18 EN EN 19
Select a Cleaning Mode
Auto Cleaning Mode
After startup, RoboVac moves from the Charging Base and automatically determines
its cleaning route, following a bow-shaped cleaning method. When the entire clean is
finished, RoboVac automatically returns to the Charging Base.
Press to start cleaning in Auto cleaning mode.
During cleaning, RoboVac will return to the Charging Base automatically
if the battery level becomes low. Once recharged, RoboVac will resume
to finish the remaining cleaning.
By default, RoboVac starts in Auto cleaning mode when it is turned on.
Spot Cleaning Mode
You can select the Spot cleaning mode in the EufyHome app. In this mode, RoboVac
intensively cleans a specific area for 2 minutes in a spiral pattern, useful if there is a
concentrated area of dust or debris.
EufyHome
Select a Suction Power Level
In the EufyHome app, select a suction power level according to your needs:
Quiet
Standard (Default)
Turbo
Max
When RoboVac starts cleaning the next time, it will clean according to the
suction power level you previously selected.
20 EN EN 21
Select BoostIQ™ feature
In the EufyHome app, select the BoostIQ™ feature according to your needs. RoboVac
will automatically increase the suction power if it detects that stronger power is
needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and
hard-to-sweep messes, which will reduce the total cleaning time, but increase the
noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable
this feature.
Use Mopping System
The mopping mode is only intended for a clean floor without stubborn
stains or liquids. To avoid staining floors, do not use the mopping function
when dust is mixed with liquids such as coffee or ink.
Mopping System cleans best on smooth hard surfaces and may not
perform so well on uneven tiles, heavily waxed floors or rough surfaces
like slate or brick.
The mopping mode is not recommended when no one is at home.
Do not use the mopping mode on a carpeted floor. It is recommended to
place boundary strips (sold separately) to avoid cleaning the carpeted
area.
1
Before mopping, install the waterproof pad under the Charging Base to protect
the floor.
2
Wet the mopping cloth and wring it until it does not drip. Insert the cloth along
the bracket slot and stick it firmly.
3
Open the water inlet cover to fill the water, then close the cover.
Do not use any cleaning solution other than those specified by eufy, as it
may damage the water tank.
4
Install the water tank into the bottom of RoboVac until a click is heard.
The mopping mode is only intended for a clean floor without stubborn
stains. To achieve a better mopping effect, it is recommended to clean the
floor with RoboVac three times before installing the mopping module.
5
Select a cleaning mode to start cleaning.
- RoboVac automatically sweeps and mops in the selected mode.
22 EN EN 23
6
When RoboVac finishes working and returns to the Charging Base, press the
release button to remove the dust collector and the water tank.
7
Remove the water tank and put the dust collector back into the main unit.
After mopping, remove the water tank, empty any remaining water and
clean the mopping cloth to prevent mildew or unpleasant smells. For
how to clean and maintain the water tank, refer to the “Cleaning and
Maintenance” section in this manual.
Use Your RoboVac with Amazon Alexa / Google
Assistant
Amazon Alexa or Google Assistant is a smart voice control device that enables you to
control RoboVac with your voice.
Before you start, make sure that:
RoboVac is attached to the Charging Base to ensure there is enough power.
RoboVac is connected with the EufyHome app.
You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and
Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant
(i.e. Google Home, Google Home Mini). These devices are sold separately.
The Amazon Alexa app or Google Home app is already installed on your smart
device, and you have created an account.
To control RoboVac with Amazon Alexa or Google
Assistant
1. Open the EufyHome app and find “Smart Integrations” in the top left.
2. Follow the on-screen instructions to complete the setup.
Currently this feature only supports English, German, French, and
Spanish. You could check regularly if more languages are supported at
https://www.eufylife.com/support/.
24 EN EN 25
Cleaning and Maintenance
Before cleaning and maintaining, turn off the device and unplug the adapter.
For optimal performance, follow the instructions below to clean and maintain RoboVac
regularly. The cleaning / replacement frequency will depend on your RoboVac usage
habits.
Recommended Cleaning / Replacement Frequency
RoboVac Part Cleaning Frequency Replacement Frequency
Dust Collector After each use -
Filter Once every week
(Twice a week if you have a pet)
Every 6 months or after every
50 rounds of cleaning
Side Brush Once every month Every 3-6 months (or when
visibly worn)
Brush guard Once every month Every 3-6 months (or when
visibly worn)
Sensors Once every month -
Charging Pins Once every month -
Swivel Wheel Once every month -
Mopping Cloth After each use
Water Tank After each use
Clean the Dust Collector and Filter
1
Press the dust collector release button to pull the dust collector out.
2
Open and empty the dust collector.
3
Remove the filter.
4
Clean the dust collector and filter with the cleaning brush.
5
Rinse the dust collector and filter thoroughly with water.
1
min
26 EN EN 27
Do not use hot water or any detergent to clean the filter.
6
Air-dry the dust collector and filter completely before next use. You may use
another filter if the original one is not dry.
24h
7
Place the filter back into the dust collector.
8
Push the dust collector back into the main unit.
Clean the Rolling Brush
1
Pull on the release tabs to unlock the brush guard as shown.
2
Lift the rolling brush to remove.
3
Clean the rolling brush with the cleaning tool.
4
Reinstall the rolling brush by inserting the fixed protruding end first and then
clicking into place.
5
Press down to snap the brush guard into place.
1 2
3
54
28 EN EN 29
Clean the Side Brush
Foreign substances, such as hair, can easily get tangled in the side brush, and dirt may
adhere to it. Be sure to clean it regularly.
1
Remove the side brush.
2
Carefully unwind and pull o any hair or string that is wrapped between the main
unit and the side brush.
3
Use a cloth dampened with warm water to remove dust from the brush or to
gently reshape it.
Only use the side brush when it is completely dry.
Replace the Side Brush
The side brush may become damaged after being used for a period of time. Follow the
instructions below to replace it.
Pull off the old side brush and snap the new one into place until you hear a click.
Click
Clean the Sensors and Charging Pins
To maintain the best performance, clean the drop sensors and charging pins regularly.
Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.
30 EN EN 31
Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the
swivel wheel periodically and as needed.
Wheel
Axle
1
Remove the swivel wheel.
2
Clean any hair or debris wrapped around the wheel or entangled inside the wheel
cavity.
3
Reinstall the wheel and push in until it clicks into place.
Do not clean the swivel wheel with water.
Clean the Mopping Cloth and Water Tank
It is recommended to clean the washable mopping cloth and water tank after each
use.
24h
1
After each use, remove the mopping cloth from the water tank.
2
Rinse the mopping cloth and water tank thoroughly with water.
3
Air-dry the mopping cloth and water tank completely to prevent mildew or
unpleasant smells.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit
www.eufylife.com, go to EufyHome app, or contact [email protected] for help.
Problems Solutions
RoboVac cannot be
activated.
Make sure the main power switch is in the ON position.
Make sure the battery is fully charged.
If you still have trouble, turn off the main power switch
and then turn it back on.
RoboVac stops
working suddenly.
Check if RoboVac is trapped or stuck on an obstacle.
Check if the battery level is too low.
If you still have trouble, turn off the main power switch,
wait for 2 seconds, and then turn it back on.
Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the “Voice Alert” section in
this manual.
32 EN EN 33
Problems Solutions
You cannot schedule
cleanings.
Make sure the main power switch on the bottom of
RoboVac is turned on.
Make sure the scheduled time has been set correctly.
Check if the time zone in the EufyHome app is consistent
with that on your mobile device.
Check if RoboVac’s power is too low to start cleaning.
Cleaning schedules are erased when RoboVac is powered
off or when reset to factory default settings. If RoboVac is
powered on without Internet access, cleaning schedules
will not synchronize and must be reset via the app.
Suction power is weak.
Check if any obstructions are blocking the suction inlet.
Empty the dust collector.
Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
Check if the indicator on the Charging Base lights up. If
not, reconnect the adapter with the Charging Base and
try a new power outlet. If the problem persists, contact
the eufy service center to repair or replace the Charging
Base.
Dust off the charging contact pins with a dry cloth.
Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
RoboVac cannot return
to the Charging Base.
Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
Check if RoboVac is stuck by any objects.
Clean the charging contact pins.
RoboVac’s movements
or travel path are
abnormal.
Clean the sensors carefully with a dry cloth.
Restart RoboVac by turning the power switch off and on.
Water does not come
out during mopping.
Make sure there is enough water in the water tank.
Make sure the water tank and mopping cloth are properly
installed.
Check if the water outlets are blocked. If yes, replace the
filter elements.
Problems Solutions
Too much water
comes out during
mopping.
Make sure the water tank has been installed properly.
Make sure the filter elements are correctly installed in
place.
RoboVac cannot
connect to a Wi-Fi
network.
Make sure you entered the Wi-Fi password correctly.
Make sure your RoboVac, router, and mobile phone are
close enough to ensure a strong signal strength.
Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported.
You cannot control
RoboVac with Amazon
Alexa.
Check if there are any Internet connection problems.
Check whether you have installed the Amazon Alexa
app onto your smart device and enabled “EufyHome -
RoboVac” Skill in the Amazon Alexa app. For details, refer
to the “Smart Integrations” page in the EufyHome App.
Make sure you have an EufyHome account and have
connected to RoboVac.
Make sure you are using correct Alexa voice-commands.
You cannot control
RoboVac with the
Google Assistant.
Check if there are any Internet connection problems.
Check if you have installed the Google Home app onto
your smart device and initiated the “EufyHome” action
in the Google Home app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake words “Ok Google”.
Repeat your question. Speak clearly to the Google
Assistant.
34 EN EN 35
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.
Voice Prompt Cause and Solution
Error 1: Front Bumper Stuck
Front bumper is stuck. Tap it repeatedly to remove any
dust;
If not, move the device to a new position and try again.
Error 2: Wheel Stuck
Wheel may be stuck or trapped. Clear any obstacles
in the surrounding area and check the wheel for any
trapped dust. Move the device to a new position and
try again.
Error 3: Side Brush Stuck Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush stuck.
Remove and clean the
rolling brush
Remove the rolling brush, roller joint, roller brush cover,
and suction inlet to clean it. Once cleaned, place the
items back into the device and try again.
Error 5: Device Stuck or
Trapped
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device Stuck or
Trapped
Device may be suspended in air. Move it to a new
position close to the original position and try again. If
the device is still unable to start, clean the edge sensor
and try again.
Error 7: Wheel Stuck
Hanging
Wheels may be suspended in air. Move the device to
a flat surface and a new position close to the original
position then try again.
Error 8: Low Battery,
Shutting Down
Low Battery; system will shut down. Charge the device
and try again.
Error 9: Magnetic Boundary
Strip detected. Move device
to a different area
Device is too close to a strong magnetic field or strip.
Move the device to a different area and try again.
Voice Prompt Cause and Solution
Error S1: Battery Error
- Open the battery compartment and check whether
the battery is connected and restart the device
- Battery Temperature may be too high or low; wait
until the battery falls to normal temperatures before
usage (0 °C ~ 40 °C / 32 °F to 104 °F)
- If the issue persists, contact customer support for
help
Error S2: Wheel Module
Error
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device
- If the issue persists, contact customer support for
help
Error S3: Side Brush Error
- Check whether the side brush is stuck in an unknown
object before restarting the device
- If the issue persists, contact customer support for
help
Error S4: Suction Fan Error
- Check whether the fan blades are stuck in an
unknown object before restarting the device
- Clean the dust bin and filter before restarting the
device
- If the issue persists, contact customer support for
help
Error S5: Rolling Brush Error.
Refer to Owner's Manual or
App for help
Remove and clean the roller brush, roller brush
connection, roller brush cover and suction inletbefore
restarting the device- If the issue persists, contact
customer support for help.
36 EN EN 37
Specifications
Battery Voltage 14.4 V
Power Consumption 50 W
Battery Type 14.4 V
Li-ion 2600 mAh
Dust Collector
450 ml
Water Tank Capacity 130 ml
Charging Time 300 - 360 mins
Input 19 V 0.6 A
Output 19 V 0.6 A
Input 100-240 V ~ 0.5 A Max
Output 19 V 0.6 A
Frequency 50/60 Hz
Customer Service
For tutorial videos, FAQs, manuals, and more information,
please visit: support.eufylife.com.
Contact Us
(US) +1 (800) 988 7973 Mon-Sat 6:15 AM - 6:45 PM (PT);
Sun 6:15 AM - 5:45 PM (PT)
(UK) +44 (0) 1604 936200 Mon-Sun 6:00 - 19:00;
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 - 16:00
Sa 9:00 - 16:00
(日本) 03 4455 7823 月-金 9:00 - 17:00
www.eufylife.com
For more support phone numbers, please visit:
support.eufylife.com/s/phonecontactus
Or scan the QR code below:
Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong
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Eufy RoboVac G20 Le manuel du propriétaire

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Le manuel du propriétaire