Whirlpool Cabrio WTW8500DC Manuel utilisateur

Marque: Whirlpool

Modèle: Cabrio WTW8500DC

Taper: Manuel utilisateur

PAGE 1

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

IMPORTANT SAFETY NOTICE — “For Technicians only”

This service data sheet is intended for use by persons having electrical, electronic, and

mechanical experience and knowledge at a level generally considered acceptable in the

appliance repair trade. Any attempt to repair a major appliance may result in personal injury

and property damage. The manufacturer or seller cannot be responsible, nor assume any

liability for injury or damage of any kind arising from the use of this data sheet.

Diagnostic Guide .................................................. 2

Activating Service Diagnostic Mode ...................... 2

Key Activation & Encoder Test .............................. 3

Service Test Mode ............................................ 3–6

Software Version Display ...................................... 7

Fault & Error Codes ........................................ 7–10

Contents

Troubleshooting Guide .................................. 11–13

Troubleshooting Tests................................... 14–20

Main Control Connectors & Pinouts .................... 14

Component Locations ........................................ 21

Wiring Diagram .................................................. 22

PART NO. W10607408B

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics

ESD problems are present everywhere. Most people begin to feel an ESD discharge at

approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control

assembly. The new main control assembly may appear to work well after repair is ﬁnished,

but a malfunction may occur at a later date due to ESD stress.

 Use an anti-static wrist strap. Connect wrist strap to green ground connection point or

unpainted metal in the appliance

-OR-

Touch your ﬁnger repeatedly to a green ground connection point or unpainted metal

in the appliance.

 Before removing the part from its package, touch the anti-static bag to a green ground

connection point or unpainted metal in the appliance.

 Avoid touching electronic parts or terminal contacts; handle electronic control assembly

by edges only.

 When repackaging main control assembly in anti-static bag, observe above instructions.

Voltage Measurement Safety Information

When performing live voltage measurements, you must do the following:

 Verify the controls are in the off position so that the appliance does not start when energized.

 Allow enough space to perform the voltage measurements without obstructions.

 Keep other people a safe distance away from the appliance to prevent potential injury.

 Always use the proper testing equipment.

 After voltage measurements, always disconnect power before servicing.

PAGE 2

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

SERVICE DIAGNOSTIC MODE

These tests allow factory or service personnel

to test and verify all inputs to the main control

board. You may want to do a quick and overall

checkup of the washer with these tests before

going to speciﬁc troubleshooting tests.

ACTIVATING SERVICE DIAGNOSTIC MODE

1. Be sure the washer is in standby mode

(plugged in with all indicators off).

2. Select any three (3) buttons (except

POWER) and follow the steps below, using

the same buttons (remember the buttons and

the order that the buttons were pressed):

Within 8 seconds,

• Press and Release the 1st selected button,

• Press and Release the 2nd selected button,

• Press and Release the 3rd selected button;

• Repeat this 3 button sequence 2 more times.

3. If this test mode has been entered

successfully, all indicators on the console

will be illuminated for 5 seconds with “888”

showing in the three-digit display and a tone

will sound. If there are no saved fault codes,

all indicators on the console will momentarily

turn off, and then only the seven segment

display will come back on and display “888”.

Upon entry to Service Diagnostic mode, all

cycles and options reset to factory default.

NOTE: The Service Diagnostic mode will time

out after 5–10 minutes of user inactivity, or

shut down if AC power is removed from the

washer.

Unsuccessful Activation

If entry into diagnostic mode is unsuccessful,

refer to the following indication and action:

Indication: None of the indicators or display

turn on.

Action: Select any cycle.

 If indicators come on, try to change the

function for the three buttons used to activate

the diagnostic test mode. If any button is

unable to change the function, something

is faulty with the button, and it will not be

possible to enter the diagnostic mode using

that button. Replace the user interface.

 If no indicators come on after selecting

the cycle, go to TEST #1: Main Control,

page 14.

DIAGNOSTIC GUIDE

Before servicing, check the following:

Make sure there is power at the wall outlet.

Has a household fuse blown or circuit breaker

tripped? Was a regular fuse used? Inform

customer that a time-delay fuse is required.

Are both hot and cold water faucets open

and water supply hoses unobstructed?

Make sure drain hose is not sealed into

drain pipe, and that there is an air gap for

ventilation. Ensure drain height is between

39" (991 mm) and 8' (2.4 m) above the ﬂoor.

All tests/checks should be made with a

VOM (volt-ohm-milliammeter) or DVM

(digital-voltmeter) having a sensitivity of

20,000 Ω per volt DC or greater.

Resistance checks must be made with

washer unplugged or power disconnected.

IMPORTANT: Avoid using large diameter

probes when checking harness connectors

as the probes may damage the connectors

upon insertion.

Check all harnesses and connections before

replacing components. Look for connectors

not fully seated, broken or loose wires and

terminals, or wires not pressed into connectors

far enough to engage metal barbs.

A potential cause of a control not

functioning is corrosion or contamination on

connections. Use an ohmmeter to check for

continuity across suspected connections.

DIAGNOSTIC LED – MAIN CONTROL

A troubleshooting tool has been implemented

onto the main control board—a diagnostic LED.

LED Flashing – The Control is detecting correct

incoming line voltage and the processor is

functioning. LED OFF or ON – Control malfunction.

Perform TEST #1: Main Control, page 14, to

verify main control functionality.

Figure 1 - Diagnostic LED

LED

Location

PAGE 3

FOR SERVICE TECHNICIAN’S USE ONLY

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Button Press Function Behavior

1st Button - Momentary press

- Press and hold for 5 secs.

- Activates Key Activation

- Exits Service Diagnostics

2nd Button - Momentary press

- Press and hold for 5 secs.

- Activates Service Test Mode

- Software Version Display

3rd Button - Momentary press

- Press and hold for 5 secs.

- Displays Next Error Code

- Clears the Error Codes

SERVICE DIAGNOSTIC MENU TABLE

& Encoder Test

• See “Activating Service Diagnostic Mode” to activate these buttons. Make sure all of step 3 is complete before activation.

Activation with Saved Fault Codes

If there is a saved fault code, it will be ﬂashing

in the display. Review the Fault/Error Codes

table on pages 8–10 for the recommended

procedure. If there is no saved fault code,

“888” will be displayed.

KEY ACTIVATION & ENCODER TEST

NOTE: The Service Diagnostic mode must be

activated before entering the Key Activation &

Encoder Test; see procedure on page 2.

Entry Procedure

Press and release the 1st button used

to activate Service Diagnostic mode.

The following test will be available:

DIAGNOSTIC: Key Activation & Encoder Test

Pressing each button will turn off its

corresponding indicator(s) or display segment

and sound a beep.

Rotating the cycle selector knob (on some

models) turns off each corresponding cycle

indicator and sounds a beep.

NOTE: A second press of the POWER button

while in Key Activation & Encoder Test or

pressing and holding the 1st button used

to enter Service Diagnostic mode exits the

Service Diagnostic mode and returns the

washer to standby mode.

SERVICE TEST MODE

NOTE: The Service Diagnostic mode must be

activated before entering Service Test Mode;

see procedure on page 2.

NOTE: If, at any point, the user presses the

POWER button during Service Test Mode, the

washer exits to standby mode.

Active Fault Code Display

in Service Test Mode

If the display begins ﬂashing while in Service

Test Mode, it is displaying an active fault code.

Active fault codes are codes that are currently

detected. Only one active fault code can be

displayed at a time.

Entry Procedure

To enter Service Test Mode, press and release

the 2nd button used to activate the Service

Diagnostic mode.

Successful Entry

All LEDs turn off except the POWER button

indicator and the START button indicator

begins to ﬂash.

Service Test Load Control

and Service Cycle Modes

Test Load Selection Procedure

To select Load or Service Diagnostics, use the

Soil Level and Temp buttons or cycle selection

knob, if available. Soil Level will increment

through the loads and Temp will decrement

through the available functions.

Rotating the cycle selection knob clockwise

will increment the selected function while

rotating counterclockwise will decrement

through the available functions.

Load Control Status Indication

The Estimated Time Remaining (ETR) display

will indicate the current selected load or

function. If the selected load is currently active

(commanded on), the ETR display will ﬂash

the load number at a 1Hz rate. If the load is

currently commanded off, the ETR display

will show the load number without ﬂashing.

PAGE 4

FOR SERVICE TECHNICIAN’S USE ONLY

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Commanding Loads ‘On’ and ‘Off’

in Service Test Mode

With the desired load’s number on the ETR

display, the load can be toggled on and off by

pressing the START button. Each press will

toggle the state of the load from ‘off’ to ‘on’ or

from ‘on’ to ‘off’. NOTE: Activating any of the

spin or agitate functions will result in functions

10–14 reporting their status as ‘on’ because

reported status is based on motor motion

being commanded.

Failure to Turn Load On Indication

If the number of loads (pumps, valves, and

motor) allowed on at the same time or the

conditions to actuate the load are not correct,

the display will turn off momentarily and an

invalid tone will sound.

The chart below indicates load and test cycle

function numbers:

Load and Test Cycle Function Numbers Chart

NOTE: Some loads will not be available on all models

Display Function Notes

000 Toggle Lid Lock Note: To lock or unlock the lid, all loads (pumps, motor,

valves, and heater) must be off and the lid must be closed.

001 Toggle Cold Valve

002 Toggle Hot Valve

003 Toggle Fresh Fill Valve N/A

004 Toggle Detergent Valve N/A

005 Toggle Fabric For water to ﬂow, cold water should be turned on ﬁrst.

Softener Valve Note: If the fabric softener valve is turned “ON” without the

cold water valve “ON”, water can overﬂow the front of the tray.

006 Toggle Oxi Valve For water to ﬂow, hot water should be turned on ﬁrst.

Note: If the Oxi valve is turned “ON” without the hot water valve

“ON”, water can overﬂow the front of the tray.

Note: Oxi not available on all models.

007 Toggle Bleach Valve Note: On models with dump bleach dispenser, toggling this load

will turn on the Oxi valve.

008 Toggle Drain Pump

009 Toggle Recirc. Pump Note: Not available on all models.

010 Toggle Low Lid must be closed and locked for this to be enabled.

Speed Spin Note: The basket must be empty for this function.

011 Toggle Mid Lid must be closed and locked for this to be enabled.

Speed Spin Note: The basket must be empty for this function.

012 Toggle High Lid must be closed and locked for this to be enabled.

Speed Spin Note: The basket must be empty for this function.

013 Toggle Slow Agitate Lid must be closed and locked for this to be enabled.

Note: The basket must be empty for this function.

014 Toggle Fast Agitate Lid must be closed and locked for this to be enabled.

Note: The basket must be empty for this function.

015 Toggle Shifter Switch in and out of Spin. Shifter On = Spin and Shifter Off =

Agitate. Note: This can only be commanded while the motor is

not running. The shifter will also be on when spin functions

10–12 are active.

016 Toggle Basket Light N/A

017 Toggle Heater Note: To actuate the heater, all loads (pumps, motor, and valves)

must be off and water level must be above the impeller.

050 Run Factory Calibration Note: For factory test only.

051 Service Diagnostics Service Diagnostics for repair veriﬁcation and installation

veriﬁcation.

052 Run Service Calibration This calibrates the main control to the washer for optimal load size

sensing. Upon completion, the UI will display 000. The Soil Level

and Temp buttons can be used to review step results if Pass/Fail

criteria exist. If a step has no Pass/Fail criteria, --- will be displayed.

053 Run Dry Factory Note: For factory test only.

Calibration

075 Set Life Test Mode Note: For factory test only. If life test mode is accidentally

activated, Life Test can be exited by removing power from the

washer and waiting for the control to power down as indicated

by the diagnostic LED ceasing to ﬂash (see Figure 1, page 2).

PAGE 5

FOR SERVICE TECHNICIAN’S USE ONLY

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Service Diagnostics Execution

When Service Diagnostics is activated,

any load(s) that were manually commanded

on will be turned off. Service Diagnostics

Service Diagnostics Chart

Washer Recommended Est. Time

Display Function Procedure In Seconds

001 Warm water If no water, use service test load 10

ﬁlls through the control to manually turn on and test

Detergent valve the valve. See page 4.

002 Cold water ﬁlls If no water, use service test load 10

through the Fabric control to manually turn on and test

Softener valve the valve. See page 4.

003 Hot water ﬁlls If no water, use service test load 10

through the control to manually turn on and test

Bleach/Oxi valve* the valve. See page 4.

004 Warm water If no water, use service test load 50–70

ﬁlls through the control to manually turn on and test

detergent valve the valve. See page 4.

to minimum

water level

005 Validates pressure If this step fails, replace the Up to 5

sensor machine control.

006 Validates inlet If this step fails, go to and complete Up to 5

thermistor Test #5: Temperature Thermistor,

page 18.

007 Validates IPM If this step fails, replace the Up to 5

thermistor machine control.

008 Turns on heater* If heater does not turn on, use service 8

test load control to manually turn on

and test the heater. See page 4.

009 Recirculates* If water is not being recirculated, 10

for 10 seconds use service test load control to test

the recirculation pump. See page 4.

010 Skip N/A –

011 Lid will lock Lid must be closed. If lid does not lock, 10

use service test load control to manually

test the lid lock. See page 4.

012 Skip N/A –

013 Drain pump on If water is not draining, use service 20

for 15 seconds test load control to test the drain

pump. See page 4.

* On models without bleach/oxi valve, heater, and/or recirculation pump, steps 3, 8, and 9

will be skipped.

will start and the step number within the

Service Diagnostics sequence will be shown

on the display. NOTE: The basket must be

empty during this test.

PAGE 6

FOR SERVICE TECHNICIAN’S USE ONLY

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Service Diagnostics Chart (cont.)

Washer Recommended Est. Time

Display Function Procedure In Seconds

014 Drain pump and If water is not being drained or <10

recirc. pump

†

on recirculated, use service test load

for 25–30 seconds control to test the drain pump.

See page 4.

015 Pause N/A 5

016 Agitate for Use service test load control to manually 5

5 seconds test the motor. See page 4.

017 Low speed spin Use service test load control to manually 5

for 5 seconds test the motor. See page 4.

018 Spin for Use service test load control to manually 30–40

20–30 seconds test the motor. See page 4.

019 Agitate for Use service test load control to manually 10

10 seconds test the motor. See page 4.

020 Unlock lid If lid does not unlock, use service test 5

load control to manually test the lid lock.

See page 4.

Total time in minutes

Appx. 3–4 mins.

†

On models without recirculation pump, only the drain pump will turn on in step 14.

Service Diagnostics Pass/Fail Indication

After the cycle completes, the Pass or Failure

status of each step in Service Diagnostics is

available by the following procedures:

Models without a cycle selection knob

Press the soil level or temp buttons. The

sequence step increments using the soil level

button and decrements using the temp button.

Models with a cycle selection knob

In addition to pressing the soil level or temp

buttons, rotating the cycle selection knob

clockwise increments through the cycle

functions while rotating counterclockwise

decrements through the available options.

On all models, the display will ﬂash between

the sequence function number and “PAS”

for Pass, “FAL” for Fail, or “---” if the machine

control is not capable of determining if a

function passed or failed; each will be

displayed for 1 second.

Exiting Service Diagnostics Mode

Press the POWER button. All loads will be

turned off and the washer will enter standby.

Fault Detection During

Service Diagnostics Execution

Some faults will stop the cycle execution

(see Fault And Error Codes charts on pages

8–10 for those faults [marked with ‡] that

stop the washer). If a fault is detected, the

washer will stop executing the cycle and the

step during which the fault was encountered

will remain on the display. If no action is

taken within 5–10 minutes, the display will

be cleared and the washer will enter

standby mode.

PAGE 7

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SOFTWARE VERSION DISPLAY

NOTE: The Software Version Display mode will

time out after 5–10 minutes of user inactivity

and return to standby mode.

Entry Procedure

To enter Software Version Display, press

and hold the 2nd button used to activate the

Service Diagnostic mode for 5 seconds. Upon

entry, all LEDs on the console will turn off, then

the display will automatically cycle through the

following information:

• UI software revision code (U major revision

number, U minor revision number, U test

revision number)

• UI cycle GEE software revision code

(y major revision number, y minor revision

number, y test revision number)

• UI HW GEE ﬁle software revision code

(H major revision number, H minor revision

number, H test revision number)

• UI touch EEPROM revision code

(o major revision number, o minor revision

number, o test revision number)

• UI touch control software revision code

(t major revision number, t minor revision

number, t test revision number)

• UI audio software revision code (A major

revision number, A minor revision number,

A test revision number)

• ACU software revision code (C major

revision number, C minor revision number,

C test revision number)

• ACU GEE ﬁle revision code (h major

revision number, h minor revision number,

h test revision number)

• MCU software ﬁle revision code

(n major revision number, n minor revision

number, n test revision number)

• Cycle design revision code (d major

revision number, d minor revision number,

d test revision number)

Exit Procedure

Pressing the POWER button will exit

Software Version Display and return washer

to standby mode.

FAULT/ERROR CODES

Refer to Fault/Error Codes chart on pages 8–10.

Fault/Error Code Display Method

Fault codes are displayed by alternately

showing F# and E#. All fault codes have an

F# and an E#. The F# indicates the suspect

System/Category. The E# indicates the

suspect Component system.

Up to four Fault/Error codes may be stored.

When the oldest fault code is displayed,

additional presses of the 3rd button will result

in a triple beep, then display of the most recent

fault code. If each press of the 3rd button

results in a triple beep and the display shows

“888”, no saved fault codes are present.

Advancing Through Saved Fault/

Error Codes

Procedure for advancing through saved

fault codes:

Press and release g beep tone g most recent fault

the 3rd button code is displayed.

used to activate

Service Diagnostics

Repeat g beep tone g second most

recent fault code

is displayed.

Repeat g beep tone g third most

recent fault code

is displayed.

Repeat g beep tone g fourth most

recent fault code

is displayed.

Repeat g triple beep g back to the most

recent fault code.

Clearing Fault Codes

To clear stored fault codes, enter Service

Diagnostic mode. Then press and hold the

3rd button used to enter Service Diagnostic

mode for 5 seconds. Once the stored fault

codes are successfully erased, the seven

segment display will show “888”.

EXITING SERVICE DIAGNOSTIC MODE

Use either of the two methods below to exit

diagnostic mode.

• Pressing and holding the 1st button

used to activate the Service Diagnostic

mode for 5 seconds.

• Pressing the POWER button once or twice,

depending on diagnostic procedure.

PAGE 8

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Fault And Error Codes

Code Description Explanation and Recommended Procedure

F0E2 Oversuds Fault is displayed when suds prevent the basket from spinning up

to speed or the pressure sensor detects rising suds level. The main

control will ﬂush water in an attempt to clear suds. If the water ﬂush

is unable to correct the problem, this may indicate:

• Not using HE detergent.

• Excessive detergent usage.

• Check pressure hose connection from tub to main control.

Is hose pinched, kinked, plugged, or leaking air?

• Mechanical friction on drive mechanism or basket (items

between basket and tub).

F0E3 Overload Fault is displayed when the main control detects a load size that exceeds

the washer’s capacity OR basket cannot be turned. This may signify:

• Load size exceeds washer capacity. Remove excess laundry, then

restart the cycle.

• Mechanical friction on drive mechanism or basket (items between

basket and tub).

F0E4 Spin Limited Fault is displayed when the water temperature is too high to have spin

By Water at ﬁnal speed. Speed will be limited to 500 rpm.

Temperature • Check water valve function. See TEST #2: Valves, page 15.

F0E5 Off Balance Fault is displayed when an off balance condition is detected.

Load • Check for weak suspension. Basket should not bounce up and down

more than once when pushed.

• Items should be distributed evenly when loading.

F1E1

‡

Main Control Indicates a main control fault.

Fault • See TEST #1: Main Control, page 14.

F1E2

‡

Main Control Indicates a fault of the motor control section of the main control.

Fault • See TEST #3b: Drive System – Motor, page 16.

F1E3

‡

Mismatch Of This fault is displayed when the user interface identiﬁcation does not

ACU And UI match the expected value in the Main Control Board.

• Fault occurs during Diagnostic Test Mode if a mismatch of main

control and UI is identiﬁed.

• See Key Activation & Encoder Test, page 3.

F2E1 UI Stuck Indicates that the user interface is detecting that a button is

Button continuously activated.

• See Key Activation & Encoder Test, page 3.

F2E3 UI Mismatch Indicates that the machine control or user interface ID do not match

the expected values.

• Verify that the ACU and UI part numbers are correct.

F2E4 UI Software Error: Indicates that a parameter ﬁle in the UI is not correct.

Incompatible • Replace the user interface.

Parameter File

F2E5 UI Software Error: Indicates that a parameter ﬁle in the UI is corrupt.

Parameter • Replace the user interface.

Memory Invalid

F3E1

‡

Pressure Fault is displayed when the main control detects an out of range

System Fault pressure signal.

• Check pressure hose connection from tub to main control.

Is hose pinched, kinked, plugged, or leaking air?

• See TEST #6: Water Level, page 19.

F3E2 Inlet Water Fault is displayed when the inlet thermistor is detected to be open

Temperature or shorted.

Fault • See TEST #5: Temperature Thermistor, page 18.

F4E1 Heater Fault is displayed when the heater is ON when it should be OFF.

Stuck On • See TEST #9: Heater Element, page 20.

F4E2 Heater Not Fault is displayed when the heater has been turned ON by the

Turning On control, but the control cannot detect that the heater is ON.

• See TEST #9: Heater Element, page 20.

‡

This fault will stop the washer during Service Diagnostics.

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Fault And Error Codes (cont.)

Code Description Explanation and Recommended Procedure

F5E1 Lid Switch Fault is displayed if lid is in locked state, but lid switch is open;

Fault – Lid control not sensing the strike in the lid lock.

Is Up • User presses START with lid open.

• The main control cannot detect the lid switch opening and

closing properly.

• See TEST #8: Lid Lock, page 20.

F5E2 Lid Lock Will Fault is displayed if any of the following conditions occur:

Not Lock Or • Lid is not closed completely due to interference.

Lid Lock Failure • Check for lock interference with lid or lock bezel.

• Wash media buildup is preventing the lock bolt from extending.

• Main control detects open lid switch when attempting to lock.

• Main control cannot determine if lid lock is in a locked state.

• See TEST #8: Lid Lock, page 20.

F5E3 Lid Lock Fault is displayed when one of the following conditions occurs:

Will Not • Excessive force on lid is preventing lock bolt from retracting.

Unlock • Wash media buildup is preventing lock bolt from retracting.

• Main control cannot determine if lid lock is in an unlocked state.

• See TEST #8: Lid Lock, page 20.

F5E4 Lid Not Fault is displayed when one of the following conditions occurs:

Opened • User presses START with lid open.

Between • User presses START after a predetermined number of consecutive

Cycles washer cycles without opening lid.

• The main control cannot detect the lid switch opening and closing properly.

• See TEST #8: Lid Lock, page 20.

F6E2 Communication Fault is displayed when communication between the UI and the ACU

Error: UI Cannot has not been detected.

Hear ACU • Check continuity in the UI harness.

• Complete Test #1: Main Control, page 14 and Test #4:

F6E3 Communication Keys and Encoders, page 17.

Error: ACU Cannot

Hear UI

F7E0 Loss Of Power Fault is displayed when the main control detects control voltage

is too low or lost.

• Check power at outlet.

• Check circuit breakers, fuses, or junction box connections.

• Check AC power cord for continuity.

• See TEST #1: Main Control, page 14.

F7E1 Loss Of Power Fault is displayed when power is lost during spin. This fault forces

During Spin the washer to pause for 5 minutes to allow the basket to stop before

continuing the cycle.

• See F7E0 recommendations above.

F7E2 Motor Drive Fault is displayed when the main control detects a problem in the

Module Failure motor drive. See TEST #3b: Drive System – Motor, page 16.

F7E3 Basket Engaged Fault is displayed when the main control determines the

During Wash shifter is not engaging the basket for spin or disengaging it for wash.

• Check shifter connectors.

F7E4

Basket

• Check for clothing or another item wedged between the impeller

Re-Engagement

and the basket that could bind them together.

Failure

• Check that the shifter slider moves freely.

• See TEST #3a: Drive System – Shifter, page 15.

F7E5

Shifter Failure

F7E6 Motor Circuit Fault is displayed when main control detects one or more of the motor

Open lines is open.

• Check motor circuit.

• See TEST #3: Drive System, page 15 or TEST #3b: Drive System –

Motor, page 16.

F7E7 Motor Unable Fault is displayed when the main control is unable to get to the

To Meet commanded motor speed.

Target RPM • Mechanical friction on drive mechanism or basket (items

between basket and tub).

• Load off balance. Items should be distributed evenly when loading.

• See TEST #3: Drive System, page 15 or TEST #3b: Drive System –

Motor, page 16.

PAGE 10

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Fault And Error Codes (cont.)

Code Description Explanation and Recommended Procedure

F7E8 Motor Over Fault is displayed when the main control determines

Temperature the motor temperature is too high.

• Perform service calibration to calibrate water level and load

size detection.

• Mechanical friction on drive mechanism or basket (items

between basket and tub).

F7E9 Locked Fault is displayed when the main control determines that the motor

Rotor is not moving when it is being actively driven.

• Mechanical friction on drive mechanism or basket (items

between basket and tub).

• See TEST #3: Drive System, page 15 or TEST #3b: Drive System –

Motor, page 16.

“LF” or Long Fill Fault is displayed when the water level does not change for a

F8E1

‡

period of time OR water is present but the control does not detect

the water level changing.

• Is water supply connected and turned on?

• Are hose screens plugged?

• Is water siphoning out of the drain hose?

• Check for proper drain hose installation.

• Low water pressure; ﬁll times longer than 10 minutes.

• Is the pressure hose connection from the tub to the main

control pinched, kinked, plugged, or leaking air?

• See TEST #2: Valves, page 15.

F8E3 Overﬂow Fault is displayed when main control senses water level that

Or Flood exceeds washer capacity.

Condition • Check pressure hose connection from tub to main control.

Is hose pinched, kinked, plugged, or leaking air?

• Check for proper drain hose installation. Is water siphoning

out of the drain hose? Drain hose must not be more than 4.5"

(114 mm) into the drain pipe. Make sure drain hose is not

sealed into drain pipe, and that there is an air gap for ventilation.

Ensure that drain height is between 39" (991 mm) and 8' (2.4 m)

above the ﬂoor.

• May signify problem with water inlet valves.

• Pressure transducer fault on main control.

• See TEST #2: Valves, page 15 and TEST #6: Water Level,

page 19.

F8E6 Water Fault is displayed when main control senses water in the tub

Hazard and the lid has been left open for more than 10 minutes.

• Check pressure hose connection from tub to main control.

Is hose pinched, kinked, plugged, or leaking air?

• Check for proper drain hose installation. Is water siphoning

out of the drain hose? Drain hose must not be more than 4.5"

(114 mm) into the drain pipe. Make sure drain hose is not

sealed into drain pipe, and that there is an air gap for ventilation.

Ensure that drain height is between 39" (991 mm) and 8' (2.4 m)

above the ﬂoor.

• May signify problem with water inlet valves.

• Pressure transducer fault on main control.

• May signify problem with lid lock.

• See TEST #2: Valves, page 15, TEST #6: Water Level,

page 19, or TEST #8: Lid Lock, page 20.

“drn” Drain Pump Fault is displayed when the water level does not change after the

or “dr”, System drain pump is on.

F9E1

‡

or Problem – • Is the drain hose or the drain pump clogged?

F9E2 Long Drain • Is the drain hose height greater than 8' (2.4 m)?

• Is the pressure hose connection from the tub to the main

control pinched, kinked, plugged, or leaking air?

• Too much detergent.

• Is the pump running? If not, see TEST #7: Drain Pump, page 19.

‡

This fault will stop the washer during Service Diagnostics.

PAGE 11

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

Troubleshooting Guide NOTE: Always check for error codes ﬁrst (pgs. 8–10).

Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.

For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.

Problem Possible Cause Checks & Tests

Won’t Power Up No power to washer. Check power at outlet, check circuit breakers, fuses,

• No operation or junction box connections.

• No keypad response

Connection problem between Check the AC power cord for continuity.

• No LEDs or display

AC plug and main control.

Connections between main Check connections and continuity between main control

control and UI. and UI.

User Interface problem. See TEST #4: Keys and Encoders, page 17.

Main Control problem. See TEST #1: Main Control, page 14.

Won’t Start Cycle Lid lock mechanism not 1. Lid not closed due to interference.

No response when functioning. 2. Lock not closed due to interference.

START is pressed 3. See TEST #8: Lid Lock, page 20.

Connections between main Check connections and continuity between main control

control and UI. and UI.

User Interface problem. See TEST #4: Keys and Encoders, page 17.

Main Control problem. See TEST #1: Main Control, page 14.

UI Won’t Accept Connections between main Check connections and continuity between main control

Selections control and UI. and UI.

User Interface problem. See TEST #4: Keys and Encoders, page 17.

Main Control problem. See TEST #1: Main Control, page 14.

Won’t Fill No water supplied to washer. 1. Check water connections to washer.

2. Verify that hot and cold water supply is on.

Plugged ﬁlter/screen. Check for plugged ﬁlter or screen in the water valve

or hoses.

Drain hose installation. Check for proper drain hose installation.

Valve problem. See TEST #2: Valves, page 15.

Main Control problem. See TEST #1: Main Control, page 14.

Overﬁlls Pressure hose. See TEST #6: Water Level, page 19.

Valve problem. See TEST #2: Valves, page 15.

Washer requires calibration. Perform Service Calibration, page 4.

Pressure transducer See TEST #1: Main Control, page 14.

on main control.

Won’t Dispense No water supplied to washer. 1. Check water connections to washer.

Fabric Softener 2. Verify that hot and cold water supply is on.

Or Oxi (Oxi not

Obstruction in dispenser. Clean obstruction from dispenser.

on all models)

Valve problem. See TEST #2: Valves, page 15.

Main Control problem. See TEST #1: Main Control, page 14.

Incorrect Water Water hose installation. Make sure inlet hoses are connected properly.

Temperature

Temperature thermistor. See TEST #5: Temperature Thermistor, page 18.

Valve problem. See TEST #2: Valves, page 15.

Main Control problem. See TEST #1: Main Control, page 14.

Won’t Agitate Water covering the impeller? See TEST #6: Water Level, page 19.

Is lid lock showing open See TEST #8: Lid Lock, page 20.

during the cycle?

Harness connections. Check harness connections between main control

and drive system.

Shifter problem. See TEST #3a: Drive System – Shifter, page 15.

Motor problem. See TEST #3b: Drive System – Motor, page 16.

Main Control problem. See TEST #1: Main Control, page 14.

PAGE 12

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

Troubleshooting Guide (cont.) NOTE: Always check for error codes ﬁrst (pgs. 8–10).

Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.

For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.

Problem Possible Cause Checks & Tests

Won’t Spin Is lid lock showing open See TEST #8: Lid Lock, page 20.

during the cycle?

Harness connections. Check harness connections between main control

and drive system.

Shifter problem. See TEST #3a: Drive System – Shifter, page 15.

Motor problem. See TEST #3b: Drive System – Motor, page 16.

Main Control problem. See TEST #1: Main Control, page 14.

Won’t Drain Drain hose installation. Check for proper drain hose installation. Make sure

it is not inserted more than 4.5" (114 mm). Make sure

drain hose is not sealed into drain pipe, and that there

is an air gap for ventilation.

Standpipe position. Ensure drain height is between 39" (991 mm) and 8'

(2.4 m) above the ﬂoor.

Plugged drain hose. Check drain hose for obstructions.

Obstructions to drain pump. Check tub sump under impeller plate & basket

for obstructions.

Harness connections. Check harness connections betwen main control

and drain pump.

Drain pump. See TEST #7: Drain Pump, page 19.

Main Control problem. See TEST #1: Main Control, page 14.

Cycle Time Oversuds. 1. Verify use of HE detergent.

Longer Than 2. Excessive detergent usage.

Expected

Off balance. 1. Load is off balance.

2. Balance ring water leak.

Drain hose installation. Check for proper drain hose installation. Make sure

it is not inserted more than 4.5" (114 mm). Make sure

drain hose is not sealed into drain pipe, and that there

is an air gap for ventilation.

Standpipe position. Ensure drain height is between 39" (991 mm) and 8'

(2.4 m) above the ﬂoor.

Draining slowly. Check for pump or drain hose obstructions.

Water pressure drop. Results in longer ﬁll time.

Friction or drag on drive. Check motor and bearings; check for items between

tub and basket.

Weak suspension. Basket should not bounce up and down more than once

when pushed.

Poor Wash Oversuds. 1. Verify use of HE detergent.

Performance 2. Excessive detergent usage.

Please reference

Load is tangling. 1. Washer not loaded properly.

Use & Care Guide

2. Perform Service Calibration, page 4.

Incorrect water level. 1. Perform Service Calibration, page 4.

2. See TEST #2: Valves, page 15.

3. See TEST #6: Water Level, page 19.

Clothes wet after cycle 1. Overloaded washer.

is complete (not water 2. Oversuds (see above).

saturated, but very damp) 3. Items caught in tub sump.

4. Weak suspension.

5. Shifter not moving into position.

6. Cold/Rinse water > 105°F (40.5°C).

7. See TEST #7: Drain Pump, page 19.

8. See TEST #3b: Drive System – Motor, page 16.

PAGE 13

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

Troubleshooting Guide (cont.) NOTE: Always check for error codes ﬁrst (pgs. 8–10).

Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.

For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.

Problem Possible Cause Checks & Tests

Poor Wash Load not rinsed. 1. Check proper water supply.

Performance 2. Not using HE detergent.

(cont.) 3. Washer not loaded properly.

Please reference 4. Shifter not moving into spin position.

Use & Care Guide 5. See TEST #2: Valves, page 15.

6. See TEST #3b: Drive System – Motor, page 16.

Not cleaning clothes. 1. Washer not loaded properly.

2. Not using HE detergent.

3. Not using correct cycle.

4. Shifter not moving into position.

5. See TEST #3b: Drive System – Motor, page 16.

Fabric damage. 1. Washer overloaded.

2. Bleach added incorrectly.

3. Sharp items in tub.

Wrong option or cycle Refer customer to “Use & Care Guide”.

selection.

PAGE 14

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

TROUBLESHOOTING TESTS

TEST #1: Main Control

This test checks for incoming and outgoing power

to and from main control. This test assumes that

proper voltage is present at the outlet.

1. Unplug washer or disconnect power.

2. Remove console to access main control.

3. Verify that ALL connectors are inserted

all the way into the main control.

4. Plug in washer or reconnect power.

5. With a voltmeter set to AC, connect black

probe to J12-3 (Neutral) and red probe to J12-1 (L1).

If 120VAC is present, go to step 6.

 If 120VAC is not present, check the AC power

cord for continuity (See Figure 8, page 22.)

6. Is the “Diagnostic LED” ﬂashing or

continuously ‘ON’ or ‘OFF’? (See Figure 2

below for LED location.)

Main Control

Board Connectors

and Pinouts

(Figure 2)

J2 Valves &

Thermistor

Diagnostic LED

J1 Motor

J5 Heater Element

Flashing: (+5VDC present and micro

operating) proceed to Key Activation &

Encoder Test, page 3.

ON: (+5VDC present but micro failure)

continue to step 9.

OFF: (+5VDC missing or micro failure)

proceed to step 7.

7. Check if console UI is affecting the main

control DC supply.

a. Unplug washer or disconnect power.

b. Remove connector J18 from main control.

c. Plug in washer or reconnect power.

d. Recheck the Diagnostic LED per step 6.

If the diagnostic LED is now ﬂashing, go

to Test #4: Keys and Encoders, “None of the

indicators light up”, step 4, page 17. If diagnostic

LED is not ﬂashing, continue to step 8.

8. Perform voltage checks inside header J18

on the board – do not short pins together.

J1 Motor

J1-6 HF Return

J1-5 Open

J1-4 Blu VS3

J1-3 Yel VS1

J1-2 Open

J1-1 Red VS2

J2 Valves & Thermistor

J2-12 Open

J2-11 Open

J2-10 Blu Cold Valve

J2-9 Red Hot Valve

J2-8 Vlt Oxi Valve (not

on all models)

J2-7 Gry Softener Valve

J2-6 Open

J2-5 Open

J2-4 Wht Neutral

J2-3 Open

J2-2 Blk Valve Thermistor

J2-1 Blk Rtn (VSS)

J4 Pumps & Shifter

J4-7 Orn Shifter

J4-5 Lt Blu Recirc. Pump (not on all models)

J4-3 Blu Drain Pump

J4-1 Wht Neutral

J5 Heater Element

J5-2 Gry Neutral

J5-1 Blk L1

J6 Lid Lock

J6-7 Red Lock Sw

J6-6 Open

J6-5 Grn Lid Sw

J6-4 Blu Home Sw

J6-3 Blk Lock Motor

J6-2 Brn Lock Motor

J6-1 Wht Sw Out

J18 UI

J18-3 Blk Rtn (VSS)

J18-2 Blu Wide

J18-1 Yel +5VDC

J12 Power Cord

J12-3 Wht Neutral

J12-2 Grn Ground

J12-1 Blk L1



POWER

CORD



LID LOCK



MOTOR



VALVES & THERMISTOR



PUMPS &

SHIFTER



HEATER

ELEMENT



J4 Pumps

& Shifter

J6 Lid

Lock

J18 User

Interface

J12 Power

Cord



= Pin 1



PAGE 15

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

a. With a voltmeter set to DC, connect black

probe to J18-3 (Circuit Gnd) and red probe to

J18-1 (+5VDC).

 If DC voltage is not present, go to step 9.

 If the DC voltage is present, but the

diagnostic LED is not ﬂashing, continue to

step 9.

9. Main Control has malfunctioned.

a. Unplug washer or disconnect power.

b. Replace the main control.

c. Reassemble all parts and panels.

d. Plug in washer or reconnect power.

Perform Service Diagnostics to verify repair.

TEST #2: Valves

This test checks the electrical connections

to the valves, and the valves themselves.

1. Check the relays and electrical connections

to the valves by performing the Cold, Hot,

Oxi (not on all models), and Fabric Softener

Service Test Load Control on page 4. Each test

activates and deactivates the selected valve.

The following steps assume one (or more)

valve(s) did not turn on.

2. For the valve(s) in question check the

individual solenoid valves:

a. Unplug washer or disconnect power.

b. Remove console to access main control.

c. Remove connector J2 from main control.

Refer to main control diagram on page 14.

d. Check harness connection to solenoid valves.

3. Check resistance of the valve coils across

the following J2 connector pinouts:

Resistance should be 790–840 Ω.

 If resistance readings are tens of ohms

outside of range, replace the valve assembly.

 If resistance readings are within range,

replace main control and perform Service

Diagnostics to verify repair.

TEST #3: Drive System

1. Activate Service Diagnostic Test Mode,

retrieve any fault/error codes, and clear them. If

the displayed error codes are F7E3, F7E4, F7E5,

F7E6, F7E7, there is likely a motor or shifter

related issue.

2. Once the error codes are cleared, enter

Service Load Control Mode and run the Heavy

Agitation test; if the motor runs after 15–20

seconds, there is not a problem with the motor,

control, or motor wiring harness connections.

3. While in Service Load Control Mode, try to

get the washer to spin; if the motor hums brieﬂy

and then shuts down, go to Fault Code Display

Mode and check for fault codes.

TEST #3a: Drive System – Shifter

This test checks connections, shifter coil, and

harness.

NOTE: Lid must be closed and locked for the

motor to agitate or spin.

IMPORTANT: Drain water from tub before

accessing bottom of washer.

Functional Check:

1. Check the shifter and electrical connections

by performing both the Spin and Agitate tests

under Service Load Control Mode on page 4.

The following steps assume that this step was

unsuccessful.

2. Unplug washer or disconnect power.

3. The motor and shifter should be able to

be turned independently of each other. If they

are locked together, there is a shifter slider

issue. Proceed to step 12. NOTE: Rotating the

impeller quickly can cause the UI to attempt

to power up, and may cause audible feedback

and the main control to power up and apply

braking torque to the impeller.

 If basket and impeller turn freely, go to step 4.

 If basket and/or impeller do not turn freely,

determine what is causing the mechanical

friction or lockup.

4. Remove console to access main control.

5. Visually check that the J4 connector is

inserted all the way into the main control.

 If visual checks pass, go to step 6.

 If connector is not inserted properly,

reconnect J4 and repeat step 1.

6. Plug in washer or reconnect power.

7. With a voltmeter set to AC, connect the

black probe to J4-1 (N) and red probe to J4-7

(L1). Activate shifter motor by switching the

shifter output ON and OFF. Energize outputs

using Service Load Control Mode on page 4.

NOTE: Motor must be stopped to toggle the

shifter. Alternately, Spin and Agitate can be

commanded to switch shifter in Service Load

Control Mode.

IMPORTANT: Lid must be closed with Lid Lock

enabled to run the Spin and Agitate tests.

tuoniPevlaV

J2, 4 & 7Fabric Softener

J2, 4 & 8OXI (not on all models)

J2, 4 & 9Hot

Cold

J2, 4 & 10

PAGE 16

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

 If 120VAC is present, go to step 8.

 If 120VAC is not present, go to step 12.

8. Unplug washer or disconnect power.

9. Tilt washer back and remove sound pad

(if equipped) to access the drive system (see

Figure 3a).

10. Visually check the electrical connections

to the shifter.

 If visual check passes, go to step 11.

 If connections are loose, reconnect the

electrical connections and repeat step 1.

11. With an ohmmeter, check the harness for

continuity between the shifter and main control

using the following pinouts. See chart below.

 If there is continuity, go to step 12.

 If there is no continuity, replace the lower

washer harness and repeat step 1.

12. Remove the motor bolt, then the motor

cover (see Figure 3b). Remove the motor stator

and the shifter coil and conﬁrm that the slider

on the motor shaft moves freely (see Figure 4).

 If slider moves freely, and there are no

indications of rubbing on the inside diameter

of the shifter coil and outside diameter of the

slider, go to step 13.

 If slider binds or does not move freely, or

there are indications of rubbing on the inside

diameter of the shifter coil or outside diameter

of the slider, replace the drive.

a. Unplug washer or disconnect power.

b. Replace the drive.

c. Reassemble all parts and panels.

d. Plug in washer or reconnect power.

Perform Service Diagnostics to verify repair.

13. If the preceding steps did not correct the

problem, replace the main control.

a. Unplug washer or disconnect power.

b. Replace the main control.

c. Reassemble all parts and panels.

d. Plug in washer or reconnect power.

Perform Service Diagnostics to verify repair.

TEST #3b: Drive System – Motor

This test checks the wiring to the motor and

the motor itself.

NOTE: Drain water from tub and remove any

wash load items present in the basket.

1. See Activating Service Diagnostic Mode,

page 2, and check the motor and electrical

connections by performing the Low, Mid, and

High Speed Spin Test under Service Load

Control Mode, page 4. The following steps

assume that this step failed.

2. Unplug washer or disconnect power.

3. Check to see if impeller will turn freely and

is not connected to the basket.

NOTE: Rotating the impeller quickly can cause

the UI to attempt to power up, and may cause

audible feedback and the main control to power

up and apply braking torque to the impeller.

 If impeller turns freely, go to step 4.

 If impeller does not turn freely, determine

what is causing the mechanical friction or

lockup.

Shifter and Pump Connector Harness

J4-1 (White wire)

J4-7 (Orange wire)

To shifter connector Pin 3 (White wire)

To shifter connector Pin 1 (Orange wire)

Figure 3a - Drive Area, Viewed From Bottom,

Sound Pad (If Equipped) Removed

Figure 3b - Motor Cover Removed

Figure 4 - Checking Slider Movement/Appearance

Motor Cover

Motor Bolt

Recirculation Pump

Drain Pump

Motor/Shifter

Connector

Stator

Motor ConnectionShifter Connection

PAGE 17

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

14. Replace the drive and perform

Service Diagnostics to verify repair.

 If the motor still fails to operate,

go to step 15.

15. If the tests above have failed to ﬁx motor

drive issues, the main control has failed:

 Unplug washer or disconnect power.

 Replace the main control assembly.

 Perform Service Diagnostics to verify

repair.

TEST #4: Keys and Encoders

Keys and Encoders Test:

This test is performed when any of the

following situations occurs during “Key

Activation & Encoder Test” on page 3.

3None of the indicators light up

3Some buttons do not light indicators

3No audio feedback is heard

None of the indicators light up:

1. Unplug washer or disconnect power.

2. Access the console’s electronic assemblies

and visually check that the J18 connector is

inserted all the way into the main control and

that the UI harness connector is fully seated

on the UI. If the speaker connector is visible,

visually verify that the speaker connector is

fully seated.

3. If both visual checks pass, follow procedure

under TEST #1, “Main Control” on page 14

to verify supply voltages.

4. Verify the continuity of the UI harness.

4. Remove console to access main control.

5. Visually check that the J1 connector is

inserted all the way into the main control.

 If visual checks pass, go to step 6.

 If visual checks fail, reconnect J1 and

repeat step 1.

6. With an ohmmeter, verify resistance values

as shown below:

7. Tilt washer back to access the bottom

of the washer and the drive motor area (see

Figure 3a, page 16).

8. Visually check that the motor connection

on the drive is fully inserted into its mating

connector.

 If visual checks pass, go to step 9.

 If visual checks fail, reconnect motor

connector on drive plate and repeat step 1.

9. With an ohmmeter, check for continuity on

the motor harness between all pins on the J1

machine/motor control connector and the drive

motor connector.

 If there is continuity, go to step 10.

 If there is no continuity, replace the

lower washer harness and run Service

Diagnostics to verify repair.

10. Tilt washer back (if it is not already) to

disconnect the motor connector and use an

ohmmeter to verify the motor resistance values

at the drive motor connector (see Figure 3b,

page 16).

11. Remove the motor bolt, then the motor

cover (see Figure 3b, page 16).

12. Remove the shifter coil and stator to

access the motor connection.

13. Visually check that motor electrical

connection cover is fully seated (see Figure 5).

 If visual check passes, go to step 14.

 If visual check fails, fully seat the motor

connection cover, reassemble stator and

motor cover, and repeat step 1.

Check Go to Go to

between Resistance Step 7 Step 10 Go to

connector value if values if values Step 10

pins should be: are: are: if:

J1 1–3 8–10 Ω Much Much Resistances

3–4 8–10 Ω higher than less than are all

10 Ω 8 Ω correct

Figure 5 - Removing Shifter Coil and

Checking Motor Electrical Connection

Motor Electrical

Connection Cover

(verify that clips are

fully seated)

Check

between Go to Go to

drive Resistance Step 11 Step 14 Go to

motor value if values if values Step 15

connector should be: are: are: if:

2–3 (R–Y) 8–10 Ω Much Much Resistances

3–4 (Y–BU) 8–10 Ω higher than less than are all

10 Ω 8 Ω correct

ACU J18 – Pin 1 Black

ACU J18 – Pin 2 Blue

ACU J18 – Pin 3 Yellow

UI J6 – Pin 3

UI J6 – Pin 2

UI J6 – Pin 1

PAGE 18

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

TEST #5: Temperature Thermistor

This test checks valves, main control,

temperature thermistor, and wiring.

1. Check the cold valve by performing Cold

Valve test under Service Load Control Mode

in Service Diagnostic Mode on page 4.

If cold water is being dispensed, proceed

to step 2.

If hot water is being dispensed, verify

proper hose connection.

2. Check the hot valve by performing Hot

Valve test under Service Load Control Mode

in Service Diagnostic Mode on page 4.

If hot water is being dispensed, proceed

to step 3.

If cold water is being dispensed, ensure

that household hot water is present.

3. Unplug washer or disconnect power.

4. Remove console to access main control.

5. Remove connector J2 from the main

control. With an ohmmeter, measure the

resistance of the temperature thermistor

between pins J2-1 and J2-2. Verify that the

approximate resistance, shown in the table

below, is within ambient temperature range.

If the resistance is within the range shown

in the table, go to step 6.

If the resistance is inﬁnite or close to zero,

replace the valve assembly.

NOTE: Most thermistor errors are a result

of the resistance being out of range. If the

temperature thermistor malfunctions, the

washer will default to pre-programmed

wash settings.

6. If the thermistor is good, replace main

control and perform Service Diagnostics

(see page 5) to verify repair.

Approx. Resistance

F° C° (K

)

32 0 163

41 5 127

50 10 100

59 15 79

68 20 62

77 25 50

86 30 40

95 35 33

104 40 27

1134

122 50 18

131 55 15

140 60 12

149 65 10

rox. Tem

erature

THERMISTOR RESISTANCE

 If continuity fails, replace the UI harness

and go to step 5.

 If continuity passes, replace the user

interface and go to step 5.

5. Reassemble all parts and panels.

6. Plug in washer or reconnect power.

7. To verify repair, activate the Service

Diagnostic Mode, and then perform Key

Activation & Encoder Test on page 3.

Some buttons do not light indicators:

1. Unplug washer or disconnect power.

2. Replace the UI assembly.

3. Reassemble all parts and panels.

4. Plug in washer or reconnect power.

5. To verify repair, activate the Service

Diagnostic Mode, and then perform Key

Activation & Encoder Test on page 3.

No audio feedback is heard:

1. Enter the Service Diagnostic Mode, and then

perform Key Activation & Encoder Test on page 3.

 If audio feedback is heard with each button

press while in Key Activation & Encoder

Test mode, continue to step 2.

 If no audio feedback is heard with each

button press while in Key Activation &

Encoder Test mode, continue to step 4.

2. Exit Key Activation & Encoder Test by

pressing POWER.

3. Turn on the washer and enable audio

feedback in normal mode:

 On Whirlpool models, press and hold “End

Beep” for 3 seconds to change the button

sounds level (Off, Low, Med, High). Each

press and hold increments the sound

one level.

 On Maytag models, press “Audio Level”

to change the audio level (Off, Low, High).

 On Kenmore models, press and hold

“Cycle Signal” for 3 seconds to change

the button sounds level (Off, Low, ...High).

Each press and hold increments the

sound one level.

4. Unplug washer or disconnect power.

5. Access the console electronics and, if

needed, remove the user interface from the

console shell and visually check that the

speaker connector on the UI is fully seated.

6. If visual check passes, replace the user

interface assembly.

7. Reassemble all parts and panels.

8. Plug in washer or reconnect power. Perform

Service Diagnostics on page 5. To verify repair,

activate the Service Diagnostic Mode, and then

perform Key Activation & Encoder Test on page 3.

PAGE 19

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

TEST #6: Water Level

This test checks the water level sensing

components. NOTE: Usually, if the pressure

transducer malfunctions, the washer will

generate a long ﬁll, or long drain error.

1. Check the functionality of the pressure

transducer by running a small load cycle. The

valves should turn off automatically after sensing

the correct water level in the tub. The following

steps assume that this step was unsuccessful.

2. Drain the tub until all water has been removed.

3. Unplug washer or disconnect power.

4. Remove console to access main control.

5. Check hose connection between the

pressure transducer on the main control and

the pressure dome attached to the tub.

6. Check to ensure hose is routed correctly in

the lower cabinet and not pinched or crimped

inside the console or by the back panel.

7. Verify there is no water, suds, or debris in

the hose or dome. Disconnect hose from main

control and blow into hose to clear water, suds,

or debris.

8. Check hose for leaks. Replace if needed.

9. If the preceding steps did not correct the

problem, replace main control and perform

Service Diagnostics. Run ﬁll cycle to test

and verify repair.

TEST #7: Drain Pump &

(on some models) Recirc. Pump

Perform the following checks if washer does

not drain.

IMPORTANT: Drain water from tub before

accessing bottom of washer.

1. Check for obstructions in the usual areas.

Clean and then perform step 2.

2. Check the drain pump (and recirc. pump,

on some models) and electrical connections by

turning on the drain pump (and recirc. pump,

on some models) in Service Load Control Mode

on page 4. The following steps assume that this

step was unsuccessful.

3. Unplug washer or disconnect power.

4. Remove console to access main control.

5. Visually check that the J4 connector is

inserted all the way into the main control.

 If visual check passes, go to step 6.

 If connector is not inserted properly,

reconnect J4 and repeat step 2.

6. Remove connector J4 from main control.

With an ohmmeter, verify resistance values

shown below across the following J4

connector pinouts:

 If values are open or out of range,

go to step 7.

 If values are correct, go to step 11.

7. Tilt washer back to access drain pump (and

recirc. pump, on some models). Verify pump is

free from obstructions.

8. Visually check the electrical connections

at the drain pump (and, on some models, the

recirc. pump).

 If visual check passes, go to step 9.

 If connections are loose, reconnect the

electrical connections and repeat step 2.

9. With an ohmmeter, check harness for

continuity between the drain pump (and recirc.

pump, on some models) and main control.

See chart below.

 If there is continuity, go to step 10.

 If there is no continuity, replace the lower

washer harness and repeat step 2.

10. With an ohmmeter, measure the resistance

across the two pump terminals. Resistance

should be as shown in the chart below:

 If values are open or out of range,

replace the pump motor.

 If the resistance at the pump motor

is correct, go to step 11.

11. If the preceding steps did not correct the

drain problem, replace the main control.

a. Unplug washer or disconnect power.

b. Replace the main control.

c. Reassemble all parts and panels.

d. Plug in washer or reconnect power.

Perform Service Diagnostics to verify repair.

Component

Drain Pump J4, 1 & 3

J4 Connector Pinout

Recirc. Pump J4, 1 & 5

Correct Resistance

12–15 Ω

26–32 Ω

Main Control to Drain Pump (and Recirc. Pump)

Drain Pump Pin 1 to Main Control J4-1 (White Wire)

Drain Pump Pin 2 to Main Control J4-3 (Blue Wire)

Recirc. Pump Pin 1 to Main Control J4-1 (White Wire)

Recirc. Pump Pin 2 to Main Control J4-5 (Lt. Blue Wire)

Component

Drain Pump

Recirc. Pump

Correct Resistance

12–15 Ω

26–32 Ω

PAGE 20

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY

Lid Lock Resistance

Resistance Resistance

Component Unlocked Locked Contacts

Motor 35 Ω 35 Ω J6-2 J6-3

Winding (± 5 Ω) (± 5 Ω)

Lock Switch – 0 Ω Open J6-1 J6-4

Home Circuit

Lock Switch – Open 0 Ω J6-1 J6-7

Lock Circuit

Lock Switch – Lid Closed = 0 Ω J6-1 J6-5

Lid Lid Open = Open Circuit

TEST #9: Heater Element

(on some models)

Perform the following checks to ensure the

heater is functioning properly.

1. Unplug washer or disconnect power.

2. Remove the heater terminal plastic cover.

3. Check the connection to the water heater

element.

4. Check the resistance of the heater element

(abnormal = inﬁnity).

5. If the resistance is inﬁnite, replace the

heater element and reinstall the heater terminal

plastic cover.

6. Visually inspect that the connector on the

main control (J5) that plugs into the lower

harness is installed correctly (see wiring

diagram, page 22).

 If visual check passes, go to step 7.

 If visual check fails, reconnect cable.

7. If connections are correct, replace the

main control.

TEST #8: Lid Lock

Perform the following checks if the washer

does not lock (or unlock).

1. Check the lid lock by performing Lid

Lock test under Service Load Control Mode

in Service Diagnostic Mode on page 4. The

following steps assume that this step was

unsuccessful.

2. Unplug washer or disconnect power.

3. Remove console to access main control.

4. Visually check that the J6 connector is

inserted all the way into the main control.

 If visual check passes, go to step 5.

 If connector is not inserted properly,

reconnect J6 and repeat step 1.

5. Check the lid lock motor winding and

switches by removing J6 from the main control

and checking the resistance values shown in

the following table:

 If resistance values are good, go to step 6.

 If switch measurements do not match the

values shown in the table for unlocked (or

locked) condition, a problem exists in the

lid lock. Replace the lid lock mechanism.

6. If the preceding steps did not correct the

lock problem, replace the main control.

a. Unplug washer or disconnect power.

b. Replace the main control.

c. Reassemble all parts and panels.

d. Plug in washer or reconnect power.

Perform Service Diagnostics to verify repair.

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Whirlpool Cabrio WTW8500DC Manuel utilisateur

Marque: Whirlpool

Modèle: Cabrio WTW8500DC

Taper: Manuel utilisateur

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Whirlpool Cabrio WTW8500DC Manuel utilisateur

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