Maytag MVW6200KW Le manuel du propriétaire

FOR SERVICE TECHNICIAN’S USE ONLY

1

W11416395A

IMPORTANT SAFETY NOTICE — “For Technicians only”

This service data sheet is intended for use by persons having electrical, electronic, and mechanical experience and

knowledge at a level generally considered acceptable in the appliance repair trade. Any attempt to repair a major

appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor

assume any liability for injury or damage of any kind arising from the use of this data sheet.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics

ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately 3000 V. It takes as

little as 10 V to destroy, damage, or weaken the main control assembly. The new main control assembly may appear to

work well after repair is finished, but a malfunction may occur at a later date due to ESD stress.

Ƀ

Use an anti-static wrist strap. Connect wrist strap to green earth connection point or unpainted metal in the

appliance.

– OR –

Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.

Ƀ

Before removing the part from its package, touch the anti-static bag to a green ground connection point or unpainted

metal in the appliance.

Ƀ

Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.

Ƀ

When repackaging main control assembly in anti-static bag, observe above instructions.

Voltage Measurement Safety Information

When performing live voltage measurements, you must do the following:

Ƀ

Verify the controls are in the off position so that the appliance does not start when energized.

Ƀ

Allow enough space to perform the voltage measurements without obstructions.

Ƀ

Keep other people a safe distance away from the appliance to prevent potential injury.

Ƀ

Always use the proper testing equipment.

Ƀ

After voltage measurements, always disconnect power before servicing.

DANGER

Only authorized technicians should

perform diagnostic voltage measurements.

After performing voltage measurements,

disconnect power before servicing.

Failure to follow these instructions can

result in death or electrical shock.

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY2

GENERAL INFORMATION ...............................................................3-8

Washer Safety ............................................................................................4

Product Specifications............................................................................ 5-6

Maytag

®

Model Number Nomenclature .......................................................7

Model Number and Serial Number Label Location .......................................8

Tech sheet Location ...................................................................................8

Service Guide ..................................................................................... 9-18

Service Guide...........................................................................................10

Activating Service Mode ...........................................................................10

Reading Binary codes ..............................................................................11

Button Activation & Encoder Test ..............................................................12

Service Test Mode ....................................................................................12

Service Test Mode Chart/Component Activation ........................................13

Software Version Display..........................................................................14

Diagnostic Cycle Chart .............................................................................15

Faults & Error Codes ..........................................................................16–18

Contents

Troubleshooting ................................................................................ 19-28

Troubleshooting Guide ........................................................................ 20–22

Main Control (ACU) Board Connectors and Pinouts ...................................23

Troubleshooting Tests.........................................................................24–28

Component Locations ..............................................................................28

Component Access ........................................................................... 29-40

Removing the Console .............................................................................30

Removing the User Interface (UI) ..............................................................31

Removing the Water Inlet Valve .................................................................32

Removing the Main Control ......................................................................32

Removing the Bulk Dispenser ...................................................................33

Removing the Tub Ring, Impeller, and Basket ............................................34

Removing the Lid Lock .............................................................................37

Removing the Lid and Hinge .....................................................................38

Removing the Shifter ................................................................................39

Removing the Drain Pump ........................................................................40

Removing the Drive Belt and Motor ...........................................................40

Removing the Splutch ..............................................................................41

Removing the Gearcase ...........................................................................42

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

3

GENERAL INFORMATION

This section (page 4-8) provides general safety, parts, and information for the “Maytag

®

4.8 cu. ft. Top Load Washer.”:

Ƀ

Washer Safety

Ƀ

Product Specifications

Ƀ

Product Features

ǳ Control Panel

Ƀ

Model Number Nomenclature

Ƀ

Model Number and Serial Number Label Location

Ƀ

Tech Sheet Location

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY4

You can be killed or seriously injured if you don't immediately

You

can be killed or seriously injured if you don't

follow

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can

happen if the instructions are not followed.

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety

messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

follow instructions.

instructions.

DANGER

WARNING

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

Ƀ

Read all instructions before using the appliance.

Ƀ

Do not wash articles that have been previously cleaned in, washed in,

soaked in, or spotted with gasoline, dry-cleaning solvents, or other

flammable or explosive substances, as they give off vapors that could

ignite or explode.

Ƀ

Do not add gasoline, dry-cleaning solvents, or other flammable or

explosive substances to the wash water. These substances give off

vapors that could ignite or explode.

Ƀ

Under certain conditions, hydrogen gas may be produced in a

hot-water system that has not been used for 2 weeks or more.

HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not

been used for such a period, before using a washing machine, turn

on all hot-water faucets and let the water flow from each for several

minutes. This will release any accumulated hydrogen gas. As the gas

is flammable, do not smoke or use an open flame during this time.

Ƀ

Do not allow children to play on or in the appliance. Close supervision

of children is necessary when the appliance is used near children.

Ƀ

Before the appliance is removed from service or discarded, remove

the door.

Ƀ

Do not reach into the appliance if the tub or agitator is moving.

Ƀ

Do not install or store this appliance where it will be exposed to the

weather.

Ƀ

Do not tamper with controls.

Ƀ

Do not repair or replace any part of the appliance or attempt any

servicing unless specifically recommended in the user maintenance

instructions or in published user-repair instructions that you

understand and have the skills to carry out.

Ƀ

Do not use replacement parts that have not been recommended by the

manufacturer (e.g. parts made at home using a 3D printer).

Ƀ

See the Installation Instructions for grounding requirements and

installation.

SAVE THESE INSTRUCTIONS

WASHER SAFETY

WARNING

Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.

Service Personnel – Do not contact the thermostat bracket while the appliance is energized.

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

5

PRODUCT SPECIFICATIONS

Maytag

®

4.8 cu. ft. Top Load Washer

Dimensions

Capacity (DOE) US (cu. ft.) 4.8

Capacity IEC CAN (cu. ft) 5

1

∕

2

Depth with Door Open 90 Degree (IN, inches) 27

1

∕

2

Depth (IN, inches) 27

1

∕

2

Height to Top of Cabinet (IN, inches) 38

Height with Lid Open 57

1

∕

2

Height (IN, inches) 42

Maximum Height (IN, inches) 42

11

∕

16

Minimum Height (IN, inches) 42

Width (IN, inches) 27

1

∕

2

Exterior

Adjustable Feet Yes

Lid/Door Finish Edge Glass

Lid/Door Lock Yes

Lid/Door Swing NA

Slow Close Lid Yes

Window Yes

Details

Advanced Vibration Control™ Yes

Automated Dispenser Drawer

Automatic Load Size Sensing Technology Yes

Dispense System Single Dose, Detergent, Fabric Softener, Bleach

Out of Balance Sensing Yes

Suspension System 4 Springs, 4 Dampers, Liquid Filled Upper Balance Ring

Drum Material Stainless Steel

Drum Rear/Base Material Plastic

Hoses Included Drain Hose

Motor Drive Type Belt

Motor Horsepower 1/3 HP

Wash Action Impeller

Maximum Spin Speed (RPM) 750

Controls

Automatic Temperature Controls Yes

Control Type Knobs

Electronic Display Type LED

Location of Controls Rear Console

Feedback-Status Indicators Done, Rinse, Sensing, Spin, Wash

LED Color White

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY6

PRODUCT SPECIFICATIONS

Maytag

®

4.8 cu. ft. Top Load Washer

Cycles

Number of Wash Cycles 10

Washer Cycle Selections Bulky Items, Clean Washer with affresh

®

, Delicates, Drain and Spin, Heavy

Duty, Normal, Quick Wash, Towels, Whites, Wrinkle Control

Options

Number of Washer Options 4

Washer Option Selections Deep Fill, Extra Rinse, Fabric Softener, Temperature

Modifiers

Number of Soil Levels 3

Soil Selections Light, Normal, Heavy

Number of Wash/Rinse Temperatures 5

Temperature Selections Hot, Cold, Tap Cold, Cool, Warm

Number of Rinse Options 2

Rinse Temperature Cold

Number of Water Levels 3

Water Levels Auto, High, Medium

Number of Spin Speeds 3

Pre Soak No

Features

Pedestal Options No

Sound Package No

Water Faucet N/A

Certifications

CUL Yes

Energy Rating (kWh/year) 340

UL Yes

IMEF 1

1

∕

27

IWF 6

1

∕

2

Electrical

Ampere 6

Hertz (HZ) 60

Power Cord Included Yes

Volts 120

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

7

MAYTAG

®

MODEL NUMBER NOMENCLATURE

MODEL NUMBER M V W 6200 K W

Brand

M = Maytag

Access/Fuel

H = Horizontal (Front load)

V = Vertical (Top load)

G = Gas

E = Electric

W = Workspace

Product Type

B = Combo

D = Dryer

P = Pedestal

T = Thin Twin/Stack

W = Washer

Capacity

6XXX = 4.7 cu.ft.

7XXX = 5.2 cu.ft.

8XXX = 5.3 cu.ft.

Year

K = 2020

Color

W = White

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY8

MODEL NUMBER AND SERIAL NUMBER LABEL LOCATION

The Model Number and Serial Number Label location is as shown below:

TECH SHEET LOCATION

The Tech Sheet Location is as shown below:

Model Number and

Serial Number Label

Tech Sheet Location

(Below the Console)

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

9

SERVICE GUIDE

This section (page 10-18) provides general safety, parts, and information for the “Maytag

®

4.8 cu. ft. Top Load Washer.”:

Ƀ

Service Guide

Ƀ

Activating Service Mode

Ƀ

Reading Binary codes

Ƀ

Button Activation & Encoder Test

Ƀ

Service Test Mode

Ƀ

Service Test Mode Chart/Component Activation

Ƀ

Software Version Display

Ƀ

Diagnostic Cycle Chart

Ƀ

Faults & Error Codes

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY10

SERVICE GUIDE

Before servicing, check the following:

Ƀ

Make sure there is power at the wall outlet.

Ƀ

Has a household fuse blown or circuit breaker tripped? Was a regular

fuse used? Inform customer that a time-delay fuse is required.

Ƀ

Are both hot and cold water faucets open and water supply hoses

unobstructed?

Ƀ

Make sure drain hose is not sealed into drain pipe, and that there is an

air gap for ventilation. Ensure drain height is between 39" (991 mm)

and 8' (2.4 m) above the floor.

Ƀ

All tests/checks should be made with a VOM (volt-ohm-milliammeter)

or DVM (digital-voltmeter) having a sensitivity of 20,000 Ω per VDC or

greater.

Ƀ

Resistance checks must be made with washer unplugged or power

disconnected.

IMPORTANT: Avoid using large diameter probes when checking

harness connectors as the probes may damage the connectors upon

insertion.

Ƀ

Check all harnesses and connections before replacing components.

Look for connectors not fully seated, broken or loose wires and

terminals, or wires not pressed into connectors far enough to engage

metal barbs.

Ƀ

A potential cause of a control not washer functioning is corrosion

or contamination on connections. Use an ohmmeter to check for

continuity across suspected connections.

Ƀ

To properly check voltage:

1. Unplug appliance or disconnect power.

2. Attach voltage measurement probes to proper connectors.

3. Plug in appliance or reconnect power and verify voltage reading.

4. Unplug appliance or disconnect power after completing voltage

measurements.

DIAGNOSTIC LED – MAIN CONTROL (ACU)

A troubleshooting tool has been implemented onto the main control

board—a diagnostic LED.

LED Flashing – The Control is detecting correct incoming line voltage and

the processor is functioning.

LED OFF or ON – Control malfunction. Perform TEST #1: Main Control

(ACU), to verify main control functionality.

Figure 1 - Diagnostic LED

SERVICE MODE

These tests allow factory or service personnel to test and verify all

inputs to the main control board. You may want to do a quick and

overall checkup of the washer with these tests before going to specific

troubleshooting tests.

ACTIVATING SERVICE MODE

1. Be sure the washer is in standby mode (plugged in with all LEDs

off).

2. Follow the steps below within 8 seconds:

ǳ Press and Release Key 1

ǳ Press and Release Key 2

ǳ Press and Release Key 3

ǳ Repeat this 3 button sequence 2 more times

3. If this test mode has been entered successfully, all indicators on

the HMI will be illuminated for 1 second then will be turned OFF.

After this, If there are no saved fault codes, the STATUS indicators

(Sense, Soak, Wash and Done) will blink two times and then all the

indicators will be turned OFF.

LED group 2

LED group 5

LED group 6

LED

group 1

LED

group 3

LED group 4

Key 6/

POWER

Key 5/

START

Key 4Key 3

Key 2

Key 1

Figure 2: Diagram of the HMI screen and navigational buttons.

Unsuccessful Activation

If entry into Diagnostic mode is unsuccessful, refer to the following

indications and actions:

Indication: None of the LEDs will turn on.

Action: Turn on the appliance by pressing the POWER Button or rotating

the knob and select any cycle.

➢

If LEDs turn on after pressing the POWER Button or turning the

knob, then try to enter Service mode again: repeat step 2 mentioned

in activating sequence and complete it within 8 seconds. If these

re-entry procedures fail to enter into Diagnostic mode, there is likely

a faulty button in the HMI. Replace the HMI.

➢

If no LEDs come on after selecting the cycle, go to TEST #1: Main

Control (ACU).

Activation with Saved Fault Codes

If there is a saved fault code, it will be flashing in the display. Review the

Fault/Error Codes table on page 16 for the recommended procedure. If

there is no saved fault code. All LEDs will turn OFF.

LED

Location

Status

Indicator

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

11

SERVICE DIAGNOSTIC MENU TABLE

Button Press Function Behavior

Key 1 - Momentary press - Enter Button Activation & Encoder test

- Press and hold for 5 seconds. - Exits Service Diagnostics

Key 2 - Momentary press - Activates Service Test Mode

- Press and hold for 5 seconds. - Software Version Display

Key 3 - Momentary press - Displays Next Error Code

- Press and hold for 5 seconds. - Clears the Error Codes

ǳ See “Activating Service Diagnostic Mode” to activate these buttons.

READING BINARY CODES

ǳ LED ON means 1

ǳ LED OFF means 0

ǳ The status bar will blink 2x, to display a FxEx code.

ǳ The first LEDs blinking will represent the F-number, and the Lid Lock LED/LED 4 will be ON.

ǳ The Second LEDs blinking will represent the E-number, and the Lid Lock LED/LED 4 will be OFF.

LED group 5 LED group 6

Value

0 0 0 0 0

0 0 0 1 1

0 0 1 0 2

0 0 1 1 3

0 1 0 0 4

0 1 0 1 5

0 1 1 0 6

0 1 1 1 7

1 0 0 0 8

1 0 0 1 9

Sense Soak Wash Done

Example: F3E2

1. Wash and Done are ON

2. All are OFF

3. Wash is ON

4. All are OFF

5. Back to step 1

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY12

BUTTON ACTIVATION & ENCODER TEST

NOTE: The Service Diagnostic mode must be activated before entering the

Button Activation & Encoder Test; see procedure on page 10.

Entry Procedure

Press and release Key 1 used to activate Service Diagnostic mode.

The following test will be available:

DIAGNOSTIC: Button Activation & Encoder Test

The Encoder Test will be active immediately after successfully entering into the

Button Activation & Encoder Test:

➢

When the Encoder Test starts, one of the LED from status indicator group

will be turned ON.

➢

Rotate the knob CW/CCW from the current position until a full knob

rotation is completed. Notice that the LEDs from Status indicator group

will turn ON/OFF while the knob is rotated. After the Encoder Test is

completed, all the LEDs will be turned ON and the Button Activation test

will be active.

Button Activation Test

Pressing each button will toggle ON/OFF its corresponding LEDs:

➢

LED group 1 will toggle ON/OFF with Key 1.

➢

LED group 2 will toggle ON/OFF with Key 2.

➢

LED group 3 will toggle ON/OFF with Key 3.

➢

LED group 4 will toggle ON/OFF with Key 4.

➢

LED group 5 will toggle ON/OFF with Key 5/START.

➢

LED group 6 will toggle ON/OFF with Key 6/POWER.

➢

If LEDs do not toggle ON/OFF after pressing buttons and rotating the

cycle selector knob go to TEST: #4 HMI.

Exit Procedure

To exit Button Activation & Encoder test, press and hold Key 1 used to activate

Service Diagnostic mode.

SERVICE TEST MODE

NOTE: The Service Diagnostic mode must be activated before entering Service

test mode; see procedure on page 10.

NOTE: If, at any point, the user presses the POWER button or opens the door

when not requested by the test sequence during Service test mode, the washer

exits to standby mode.

NOTE: Door must be closed to perform test.

Active Fault Code Display in Service Test Mode

If the display begins flashing while in Service test mode, it is displaying an active

fault code. Active fault codes are codes that are currently detected. Only one

active fault code can be displayed at a time.

Entry Procedure

To enter Service test mode, press and release Key 2 used to activate the

Service Diagnostic mode then press and release the START button. All LEDs

will turn ON indicating that the Service test mode entry was successful.

Perform All Tests: After pressing the START button, the test sequence from

page 13 will start.

Exit Procedure

When the test is complete, press the POWER button to exit Service test mode

and return to standby mode.

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

13

SERVICE TEST MODE CHART/COMPONENT ACTIVATION

Step# Action Component HMI response

1

User enters Service test mode through

Service Diagnostics by pressing

releasing Key 2 used in entry sequence.

Door must be closed. All LEDs are OFF and machine is waiting for the

START button to be pressed.

2

Press and release the START button to

begin the test. Water valves test starts

automatically.

Water Valves Test Sequence:

ǳ Cold Water Valve Opens for 10 seconds

or until 70 mm water is filled and then

closes.

ǳ Hot Water Valve Opens for 10 seconds

and closes.

Sense LED from Status Indicators is ON during

this sequence.

3

Drain pump test starts automatically.

1. Press Key 1 to repeat the Water

Valve test sequence.

2. Press Key 2 to skip the Drain Pump

test sequence.

Drain Pump Test Sequence:

ǳ Drain Pump Turns ON for 45 seconds or

till reaching 3 mm water column in the

tub.

Soak Phase LED from status indicator is ON

during this sequence.

4

Wash Sequence starts automatically.

1. Press Key 1 to repeat the Drain test

sequence.

2. Press Key 2 to skip the wash test

sequence.

Wash Test Sequence:

ǳ Lid Lock closes.

ǳ Shifter changes its position to wash.

ǳ Wash action performed for 5 seconds in

both CW/CCW.

ǳ Lid Unlocks.

Wash LED from Status Indicators is ON during

this sequence.

5

Spin Test sequence starts automatically.

1. Press Key 1 to repeat wash test

sequence.

2. Press Key 2 to skip spin test

sequence.

Spin Test Sequence:

ǳ Lid Lock closes.

ǳ Shifter changes its position to spin.

ǳ Slow spin at 140 rpm for 5 seconds.

ǳ Medium spin at 300 rpm for 5 seconds.

ǳ Final spin at 500 rpm for 30 seconds

or skip after 25 seconds if 500 rpm not

reached.

ǳ Lid Unlocks after basket speed comes to

less than 60 rpm.

Done LED from Status Indicators is ON during

this sequence.

6

End of Service Cycle starts automatically.

1. Press Key 1 to repeat spin test

sequence.

2. Press Key 2 to skip water valves test

sequence.

3. No key press will take to Service

mode.

End of cycle sequence:

ǳ Shifter turn to wash.

All LEDs from Status Indicators is ON during

this sequence.

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY14

SOFTWARE VERSION DISPLAY

NOTE: The Software Version Display mode will time out after 5 minutes of user

inactivity and return to standby mode.

Entry Procedure

To enter Software Version Display, press and hold Key 2 used to activate the

Service Diagnostic mode for 5 seconds. Upon entry, the display will

automatically cycle through the following information:

Component Identifier Value display

ACU Application Firmware 1 XX:YY:ZZ

HMI Application Firmware 2 XX:YY:ZZ

Setting FIle 3 PN1:PN2:PN3:PN4:PN5:PN6:

PN7:PN8

Ƀ

Where XX.YY.ZZ corresponds to the 3 sets of 2 digit numbers that

describe a software version and PN1.PN2.PN3.PN4.PN5.PN6.PN7.PN8

is the 8 digit settings file part number.

Ƀ

The ACU, HMI and Settings file information will be displayed in the LEDs

(SENSE, SOAK, WASH, and DONE) in binary format. Consider SENSE

LED the most significant bit.

Ƀ

The identifier value of the component information will be displayed in

LED Group1/TEMPERATURE Group in binary format. Consider HOT LED

from top as the most significant bit. (For Example: Cold LED blinks, then

the Identifier is 1. Cold and Cool LED blinks, then the Identifier is 3).

Ƀ

LED ON = 1, LED OFF = 0.

Exit Procedure

Pressing the POWER button will exit Software Version Display and return washer

to standby mode.

FAULT/ERROR CODES

Refer to service fault/error codes on page 16.

Fault/Error Code Display Method

LED group 2

LED group 5

LED group 6

LED

group 1

LED

group 3

LED group 4

Key 6/

POWER

Key 5/

START

Key 4Key 3

Key 2

Key 1

Ƀ

Fault codes are composed by a F# and an E#. The F# has two digits

and indicates the suspect System/Category. The E# has two digits and

indicates the suspect Component system.

Ƀ

The fault codes are displayed in binary format at the LEDs (SENSE,

SOAK, WASH, and DONE). When the LED is ON it represents a binary 1

and when the LED is OFF it represents a binary 0.

Refer to "Reading Binary Codes".

Ƀ

When the F# digits are displayed, the LID LOCK LED will be turned ON.

Ƀ

When the E# digits are displayed, the LID LOCK LED will be turned OFF.

Up to five Fault/Error codes may be stored. Additional presses of Key 3 will

cause the system to display the next fault code. If there are no fault codes

saved, the LEDs will blink two times for each Key 3 press.

Advancing Through Saved Fault/Error Codes

Procedure for advancing through saved fault codes:

Press and release Key 3 used to

activate service diagnostics

Most recent fault code is

displayed.

Repeat Second most recent fault code is

displayed.

Repeat Third most recent fault code is

displayed.

Repeat Fourth most recent fault code is

displayed.

Repeat Fifth most recent fault code is

displayed.

Repeat Back to the most recent fault code.

Clearing Fault Codes

To clear stored fault codes, enter Service Diagnostic mode. Then press and hold

Key 3 used to enter Service Diagnostic mode for 5 seconds. Once the stored

fault codes are successfully erased, the LEDs will blink two times.

Use below method to exit diagnostic mode.

ǳ Pressing the POWER button once.

EXITING SERVICE DIAGNOSTIC MODE

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

15

DIAGNOSTIC CYCLE CHART

It is recommended to take note of, then clear the Fault History before running the Diagnostic Cycle.

NOTE: The basket must be empty during this test. Some loads will not be available on all models.

Step Washer Function Recommended Procedure Estimated Time (s)

1

Warm water fills through the

Detergent valve

If no water, use Water Valve test sequence to manually turn on and test the hot and

cold water valves.

60

2

Hot water fills through the

Detergent valve

If no water, use Water Valve test sequence to manually turn on and test the valve. 5

3

Cold water fills through the

Detergent valve

If no water, use Water valve test sequence to manually turn on and test the valve. 5

4 Drain pump turns on

If water is not draining, use Drain Pump test sequence to manually turn on and test

the drain pump.

15

5 Lid locks

Lid must be closed. If lid does not lock, use Wash test sequence to manually test

the lid lock.

5

6 Shift to Wash Use Wash test sequence to manually test the shifter. 30

7 Wash Use Wash test sequence to manually test the motor operation in both direction. 5

8 Shift to Spin Use Spin test sequence to manually test the shifter. 30

9 Spin up to 500 RPM then stop Use Spin test sequence to manually test the motor. 200

10 Unlock lid

If lid does not unlock, use service Water valve test sequence to manually test the

lid lock.

5

Total test time in minutes is expected to be between 4 - 7 minutes.

Steps 1-3 will display Sense LED. Step 4 will display Soak LED. Steps 5-7 will display Wash LED. Steps 8-10 will display Done LED.

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY16

FAULTS AND ERROR CODES

Faults marked with “‡” will stop the cycle execution. If no action is taken within 5–10 minutes, the display will turn off.

All faults can be viewed in the ‘Fault History’ section of Service mode.

Code Description Explanation and Recommended Procedure

F0E2 Oversuds

‡

Fault is displayed when suds prevent the basket from spinning up to speed or the pressure sensor detects

rising suds level. The main control will flush water in an attempt to clear suds. If the water flush is unable to

correct the problem, this may indicate:

ǳ Not using HE detergent.

ǳ Excessive detergent usage.

ǳ Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

ǳ Mechanical friction on drive mechanism or basket (items between basket and tub).

F0E3 Overload

Fault is displayed when the main control detects a load size that exceeds the washer’s capacity OR basket

cannot be turned. This may signify:

ǳ Load size exceeds washer capacity. Remove excess laundry, then restart the cycle.

ǳ Mechanical friction on drive mechanism or basket (items between basket and tub).

F0E4

Spin Limited by Water

Temperature

Fault is displayed when the water temperature is too high to have spin at final speed. Speed will be limited to

500 RPM.

ǳ Check water valve function. See TEST #2: Valves.

F0E5 Off Balance Load

Fault is stored when an off balance condition is detected.

ǳ Check for weak suspension. Basket should not bounce up and down more than once when pushed.

ǳ Items should be distributed evenly when loading.

F0E7

Load Detected When

Running Clean Washer

Cycle

‡

Fault is displayed when clothes are detected in the basket when clean washer cycle is selected.

ǳ Remove any load from the basket before running clean washer cycle.

F0E8 Water Ring

‡

Fault is displayed when too much residual water is detected.

ǳ Run Drain and Spin Cycle.

F0E9 OB Pause

‡

Fault is displayed when an off balance condition is detected and after user interventions.

ǳ Check for weak suspension. Basket should not bounce up and down more than once when pushed.

ǳ Items should be distributed evenly when loading.

F1E1 Main Control (ACU) Fault

‡

Fault is displayed indicating a main control (ACU) fault.

ǳ See TEST #1: Main Control (ACU).

F2E1 HMI Stuck Button

Fault is stored indicating that the user interface is detecting that a button is continuously activated.

ǳ See TEST #4: HMI.

F2E2 HMI Disconnected

‡

Fault is displayed if the HMI is disconnected from the ACU.

ǳ See TEST #4: HMI.

F3E2 Pressure System Fault

‡

Fault is displayed when the main control detects an out of range or absent pressure signal.

ǳ Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

ǳ See TEST #6: Water Level.

F3E3

Inlet Water Temperature

Fault

‡

Fault is stored when the inlet thermistor is detected to be open or shorted.

ǳ See TEST #5: Temperature Thermistor.

F5E1

Lid Switch Fault - Lid Is

Open

‡

Fault is displayed if lid is in locked state, but lid switch is open; control not sensing the strike in the lid lock.

ǳ User presses START with lid open.

ǳ The main control cannot detect the lid switch opening and closing properly.

ǳ See TEST #8: Lid Lock.

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

17

FAULTS AND ERROR CODES

Faults marked with “‡” will stop the cycle execution. If no action is taken within 5–10 minutes, the display will turn off.

All faults can be viewed in the ‘Fault History’ section of Service mode.

Code Description Explanation and Recommended Procedure

F5E3

Lid Lock Will Not Unlock

‡

Fault is displayed when one of the following conditions occurs:

ǳ Excessive force on lid is preventing lock bolt from retracting.

ǳ Wash media buildup is preventing lock bolt from retracting.

ǳ Main control cannot determine if lid lock is in an unlocked state.

ǳ See TEST #8: Lid Lock.

Lid Lock Will Not Lock

‡

Fault is displayed when one of the following conditions occurs:

ǳ Check lid lock for obstructions.

ǳ See TEST #8: Lid Lock.

F5E4

Lid Not Opened Between

Cycles

‡

Fault is displayed when one of the following conditions occurs:

ǳ User presses START with lid open.

ǳ User presses START after a predetermined number of consecutive washer cycles without opening lid.

ǳ The main control cannot detect the lid switch opening and closing properly.

ǳ See TEST #8: Lid Lock.

F6E1

Communication Error: HMI

Cannot Hear ACU

‡

Fault is displayed when communication between the HMI and the ACU has not been detected.

ǳ Check continuity in the HMI harness.

ǳ Complete TEST #1: Main Control (ACU) and TEST: #4 HMI.

F7E1

Tachometer missing or

Wrong Signal

‡

Fault is stored when the ACU cannot read the speed or power from the tachometer.

ǳ Check connections to the ACU.

ǳ Complete TEST #1: Main Control (ACU).

ǳ Complete Sensor Feedback Motor Speed Tachometer test.

F7E3

Basket Engaged During

Wash

Fault is stored when the main control determines the shifter is not engaging the basket for spin or disengaging

it for wash.

ǳ Check shifter connectors.

ǳ Check for clothing or another item wedged between the impeller and the basket that could bind them together.

ǳ Check that the shifter slider moves freely.

ǳ See TEST #3a: Drive System – Shifter.

F7E4

Basket Re-engagement

Failure

F7E6 Motor Circuit Open

Fault is stored when main control detects one or more of the motor lines is open.

ǳ Check motor circuit.

ǳ See TEST #1: Main Control (ACU), TEST #3: Drive System or TEST #3b: Drive System – Motor.

F7E7

Motor unable to reach target

RPM

Fault is stored when motor cannot reach the target RPM.

ǳ Check basket for obstructions.

ǳ See TEST #1: Main Control (ACU), TEST #3b: Drive System – Motor.

F8E1 Long Fill

‡

Fault is displayed when the water level does not change for a period of time OR water is present but the control

does not detect the water level changing.

ǳ Is water supply connected and turned on?

ǳ Are hose screens plugged?

ǳ Is water siphoning out of the drain hose?

ǳ Check for proper drain hose installation.

ǳ Low water pressure; fill times longer than 10 minutes.

ǳ Is the pressure hose connection from the tub to the main control pinched, kinked, plugged, or leaking air?

ǳ See TEST #2: Valves and TEST #6: Water Level.

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY18

FAULTS AND ERROR CODES

Faults marked with “‡” will stop the cycle execution. If no action is taken within 5–10 minutes, the display will turn off.

All faults can be viewed in the ‘Fault History’ section of Service mode.

Code Description Explanation and Recommended Procedure

F8E3 Overflow or Flood Condition

‡

Fault is displayed when main control senses water level that exceeds washer capacity.

ǳ Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

ǳ Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be

more than 4.5" (114 mm) into the drain pipe. Make sure drain hose is not sealed into drain pipe, and that

there is an air gap for ventilation. Ensure that drain height is between 39" (991 mm) and 8' (2.4 m) above

the floor.

ǳ May signify problem with water inlet valves.

ǳ Pressure transducer fault on main control.

ǳ See TEST #2: Valves and TEST #6: Water Level.

F8E6 Water Hazard

‡

Fault is displayed when main control senses water in the tub and the lid has been left open for more than

10 minutes.

ǳ Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

ǳ Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be

more than 4.5" (114 mm) into the drain pipe. Make sure drain hose is not sealed into drain pipe, and that

there is an air gap for ventilation. Ensure that drain height is between 39" (991 mm) and 8' (2.4 m) above

the floor.

ǳ May signify problem with water inlet valves.

ǳ Pressure transducer fault on main control.

ǳ May signify problem with lid lock.

ǳ See TEST #2: Valves, TEST #6: Water Level, or TEST #8: Lid Lock.

F9E1

Drain Pump System

Problem - Long Drain

‡

Fault is displayed when the water level does not change after the drain pump is on.

ǳ Is the drain hose or the drain pump clogged?

ǳ Is the drain hose height greater than 8' (2.4 m)?

ǳ Is the pressure hose connection from the tub to the main control pinched, kinked, plugged, or leaking air?

ǳ Too much detergent.

ǳ Is the pump running? If not, see TEST #7: Drain Pump.

DO NOT REMOVE OR DESTROY

FOR SERVICE TECHNICIAN’S USE ONLY

19

TROUBLESHOOTING

This section (page 20-28) provides general safety, parts, and information for the “Maytag

®

4.8 cu. ft. Top Load Washer.”:

Ƀ

Troubleshooting Guide

Ƀ

Main Control (ACU) Board Connectors and Pinouts

Ƀ

Troubleshooting Tests

Ƀ

Component Locations

FOR SERVICE TECHNICIAN’S USE ONLY

DO NOT REMOVE OR DESTROY20

TROUBLESHOOTING GUIDE

NOTE: Always check for Faults and Error Codes first. Some tests will require accessing components.

See figures. 7 & 8 for Component Locations. For detailed troubleshooting procedures, refer to “Troubleshooting Tests.”

Problem Possible Cause Checks & Tests

Won’t Power Up

• No operation

• No keypad response

• No LEDs or display

No power to washer.

Connections between main control and HMI.

Check power at outlet, check circuit breakers, fuses, or junction box

connections.

Connection problem between AC plug and main

control.

Check the AC power cord for continuity.

User Interface problem. Check connections and continuity between main control and HMI. See

TEST #4: HMI.

Main Control problem. See TEST #1: Main Control (ACU).

Won’t Start Cycle

No response when START is

pressed

Lid lock mechanism not functioning. 1. Lid not closed due to interference.

2. Lock not closed due to interference.

3. See TEST #8: Lid Lock.

Connections between main control and HMI. Check connections and continuity between main control and HMI.

User Interface problem. See TEST #4: HMI.

Main Control problem. See TEST #1: Main Control (ACU).

HMI Won’t Accept

Selections

Connections between main control and HMI. Check connections and continuity between main control and HMI.

User Interface problem. See TEST #4: HMI.

Main Control problem. See TEST #1: Main Control (ACU).

Won’t Fill

No water supplied to washer. 1. Check water connections to washer.

2. Verify that hot and cold water supply is on.

Plugged filter/screen. Check for plugged filter or screen in the water valve or hoses.

Drain hose installation. Check for proper drain hose installation.

Valve problem. See TEST #2: Valves.

Main Control problem. See TEST #1: Main Control (ACU).

Overfills

Pressure hose. See TEST #6: Water Level.

Valve problem. See TEST #2: Valves.

Washer requires calibration. Perform Service Calibration.

Pressure transducer on main control. See TEST #1: Main Control (ACU).

Won’t Dispense Fabric

Softener Or Oxi (Oxi not

on all models)

No water supplied to washer. 1. Check water connections to washer.

2. Verify that hot and cold water supply is on.

Obstruction in dispenser. Clean obstruction from dispenser.

Valve problem. See TEST #2: Valves.

Main Control problem. See TEST #1: Main Control (ACU).

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Maytag MVW6200KW Le manuel du propriétaire

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