Ingenico ISMP3- Manuel utilisateur

Marque: Ingenico

Modèle: ISMP3-

Taper: Manuel utilisateur

Ingenico SA – 28-32 boulevard de Grenelle

75015 Paris - FRANCE

Tél. 33(0)1 58 01 80 00 - Fax 33 (0)1 58 01 91 35

ISMP3-

User Guide

U S E R G U I D E

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Contents

Introduction __________________________________________________ 4

Unpacking ___________________________________________________ 5

Recommendations _____________________________________________ 6

3.1. Safety _______________________________________________________________ 6

Sécurité _________________________________________________________________ 6

Sicherheit ________________________________________________________________ 7

3.2. Security of your terminal _______________________________________________ 7

3.3. EC standard compliance marking _________________________________________ 8

3.4. FCC & IC Compliance. __________________________________________________ 8

3.4.1.

Federal Communications Commission (FCC) Statement________________________________ 8

3.4.2.

Industry Canada (IC) Statement. __________________________________________________ 9

3.5. Marking ____________________________________________________________ 11

3.6. Main Characteristics __________________________________________________ 12

Installation and connection _____________________________________ 13

4.1. Functional description ________________________________________________ 13

4.2. Battery insertion _____________________________________________________ 15

4.3. iPhone 6 insertion ____________________________________________________ 16

4.4. Charging ISMP3 ______________________________________________________ 18

4.5. Terminal in its environment ____________________________________________ 19

4.6. Power on / off _______________________________________________________ 19

4.7. Connection _________________________________________________________ 20

4.7.1.

USB cable connection __________________________________________________________ 20

4.7.2.

Cable disconnection ___________________________________________________________ 20

4.7.3.

Multicradle ___________________________________________________________________ 21

4.8. Payment Integration with Bluetooth _____________________________________ 22

Daily use ____________________________________________________ 22

5.1. Getting started with ISMP3 ____________________________________________ 22

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5.2. ISMP3 keypad functions _______________________________________________ 23

5.3. Adjusting the contrast ________________________________________________ 23

5.4. Barcode reader ______________________________________________________ 24

5.5. Card insertion _______________________________________________________ 25

5.5.1.

Swiping a card ________________________________________________________________ 25

5.5.2.

Inserting a chip card ___________________________________________________________ 25

5.5.3.

Reading Contactless (Optional) __________________________________________________ 25

Maintenance ________________________________________________ 27

6.1. Cleaning of the terminal _______________________________________________ 27

Entretien du terminal _____________________________________________________ 27

Wartung von Endgeräten __________________________________________________ 27

6.2. Transport and storage ________________________________________________ 28

6.3. Troubleshooting _____________________________________________________ 28

6.4. End of life ___________________________________________________________ 29

Fin de vie _______________________________________________________________ 29

Produktentsorgung _______________________________________________________ 29

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1. Introduction

Thank you for choosing a payment terminal Ingenico.

We recommend you to read carefully this installation guide: It gives you the necessary

information about safety precautions, unpacking, installation, and maintenance of your

terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to

use only accessories delivered in box with the product, entrusting maintenance operations

only to an authorized person.

ISMP3 is battery powered, use only Ingenico parts for replacement.

ISMP3 can be powered by different sources please respect these recommendations:

ISMP3 can be USB powered by using the power supply provided by Ingenico in the

packaging.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2. Unpacking

ADVICE

Carefully preserve the packaging of ISMP3. It must be re-used whenever the terminal is

shipped.

Products of ISMP3 range are named: IMP5xx

According to the model, the following items are included in the ISMP3 box (including

optional accessories):

The user guide can be an option.

WARNING

The power supply unit provided with your equipment is specially designed for this

Ingenico terminals. Do not use any other power supply. The use of a power supply with

apparently similar voltage/current characteristics may damage your terminal.

AVERTISSEMENT

Dans le cas où vous choisiriez d’utiliser un bloc alimentation, assurez-vous de n’utiliser que le bloc

d'alimentation qui a été conçu spécialement pour votre terminal. N'utilisez pas d'autre bloc

d'alimentation. L'emploi d'un bloc d'alimentation présentant des caractéristiques apparemment

similaires de tension/intensité peut endommager votre terminal.

WARNHINWEIS

Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde, benutzen. Benutzen Sie kein anderes

Netzteil. Die Benutzung eines Netzgeräts mit scheinbar ähnlicher Spannung/Stromstärke kann zur

Beschädigung Ihres Terminals führen.

ADVICE

Your terminal is delivered with a protective see through film. We advise that you leave this

protective film to ensure optimum protection of your terminal.

Film presence does not alter in anyway the use of the terminal.

attery pack

PSU for battery charging

ISMP3

terminal

µUSB câble

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3. Recommendations

3.1. Safety

Lithium back-up battery

The ISMP3 is fitted with a lithium battery which is not accessible to the user. Only a qualified

technician may be authorized to open the unit and change this component.

Main battery

ISMP3 is fitted with battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

• Do not short-circuit the battery.

• Do not attempt to open the battery container.

• Used batteries must be disposed of at the appropriate sites.

Electrical power supply network

Provide an electrical outlet:

• Located near the equipment and easily accessible;

• Which meets the standards and regulations in the country of use;

• The terminal ISMP3 can be connected to a power distribution system of the IT

type for Norway.

Warning

Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use

specified charger only, do not short-circuit, do not dispose of in fire, do not throw in

water, dispose of used batteries according to the instructions.

Sécurité

Batterie de sauvegarde au lithium

ISMP3 est équipé d'une batterie au lithium inaccessible à l'utilisateur. Seul un technicien qualifié est

autorisé à ouvrir le bloc et à changer ce composant.

Batterie principale

ISMP3 est équipé d'une batterie spécifiquement conçue pour ce terminal. Ce composant n’est pas

accessible par l’utilisateur.

• N'utilisez que les chargeurs et batteries prévus figurant dans le catalogue Ingenico.

• Ne court-circuitez pas la batterie.

• N'essayez pas d'ouvrir le terminal.

• Les batteries usagées doivent être déposées aux endroits de récupération prévus.

• Ne laissez pas votre terminal sans surveillance à l’intérieur d’un véhicule.

• Dans le cas où la batterie devait être remplacée, cette opération devrait être réalisée par un

technicien qualifié.

Utilisation du réseau électrique (accessoire)

• située à proximité du matériel et facile d’accès

• conforme aux normes et aux réglementations en vigueur dans le pays d’utilisation

• ISMP3 peut être connecté aux réseaux de distribution électrique de type IT pour la Norvège.

AVERTISSEMENT

Il existe un risque d’explosion dans les cas suivants : remplacement incorrect de la batterie, exposition

de la batterie près d’une source de chaleur ou mise de la batterie au feu.

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Sicherheit

Lithium-Akku

ISMP3 ist mit einer Lithium-Batterie ausgestattet, mit der der Benutzer nicht in Berührung kommen

darf. Nur ein qualifizierter Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente

auswechseln.

AKKU

ISMP3 ist mit einem speziell für dieses Terminal bestimmten Akku ausgestattet. Nur ein qualifizierter

Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente auswechseln.

• Verwenden Sie nur die entsprechenden Aufladegeräte und Akkus, die im Ingenico Katalog

aufgeführt sind.

• Den Akku nicht kurzschliessen.

• Nicht versuchen, das Akku-Gehäuse zu öffnen

• Leere Batterien sind umweltgerecht zu entsorgen.

• ISMP3 im Fahrzeug ohne Überwachung nicht verlassen.

• Als Akku verwechseln werden muss, benutzen Sie einen Tekniker Intervention.

elektrischen Netz

• In der Nähe des Geräts befindet und leicht zugänglich

• Welche erfüllt die Normen und Vorschriften in den jeweiligen Ländern

• Das Terminal ISMP kann zu einer Energieverteilung der IT-Typ für Norwegen angeschlossen

werden

WARNHINWEIS

Es besteht Explosionsgefahr bei unsachgemmäss entsorgten oder ins Feuer geworfenen Batterien und

Akkus.

3.2. Security of your terminal

Upon receipt of your terminal you should check for signs of tampering of the equipment. It

is strongly advised that these checks are performed regularly after receipt. You should

check, for example: that the keypad is firmly in place; that there is no evidence of unusual

wires that have been connected to any ports on your terminal or associated equipment, the

chip card reader, or any other part of your terminal. Such checks would provide warning of

any unauthorised modifications to your terminal, and other suspicious behaviour of

individuals that have access to your terminal. Your terminal detects any “tampered state”.

In this state the terminal will repeatedly flash the message” Alert Irruption!” and further

use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you

should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is only granted to

staff that have been independently verified as being trustworthy.

CAUTION

NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure

that they are not being overlooked when entering their PIN Code.

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3.3. EC standard compliance marking

EC standard compliance marking certifies that the product stipulated below:

ISMP3.

• complies with the basic requirements of European Directive 1999/5/CE, known as the

«R&TTE Directive» concerning Radio Frequency equipment and telecommunications

terminals with respect to:

– Health and safety protection of the user and all other persons

– EMC protection

• conforms to the following harmonized standards :

– IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical

office equipment. Issue DEC 2001

– EN 301 489 : Electromagnetic compatibility and Radio Spectrum Matters (ERM) –

Electro-Magnetic Compatibility (EMC)

– EN 55022 : Data processing equipment – Radio electric disturbance characteristics -

Limits and measurement methods. Issue 1998 / A1-2000/A2-2003

– EN 55024: Data processing equipment – Immunity characteristics - Limits and

measurement methods. Issue 1998 + A1- 2001 + A2- 2003

– EN 300 328 : (Bluetooth 2,4GHz) Electromagnetic compatibility and Radio Spectrum

Matters (ERM)

– EN 302 291 : (Contactless 13,56MHz) Electromagnetic compatibility and Radio

Spectrum Matters (ERM) – Short Range devices

– EN 50364, EN 62369-1, EN 62311 : Limitation of Human exposure to electromagnetic

fields

3.4. FCC & IC Compliance.

FCC & IC has a specific naming.

The references uses for FCC & IC certifications are:

• IC Number : 2586D-IMP550BTCL

• FCC ID: XKB-IMP550BTCL

3.4.1. Federal Communications Commission (FCC) Statement

15.21

You are cautioned that changes or modifications not expressly approved by the part

responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

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• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

15.19 (a) (3)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1) This device may not cause harmful interference and

2) This device must accept any interference received, including interference that may cause

undesired operation of the device.

3.4.2. Industry Canada (IC) Statement.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is

subject to the following two conditions:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may cause

undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1) l'appareil ne doit pas produire de brouillage, et

2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compromettre le fonctionnement.

3.4.3. FCC/IC RF Exposure (SAR) Statement.

The iSMP3, incorporating the iPhone 6, has been tested and meets applicable limits for

radio frequency (RF) exposure. Specific Absorption Rate (SAR) refers to the rate at which

the body absorbs RF energy. The SAR limit is 1.6 watts per kilogram averaged over 1 gram of

tissue. During testing, the iPhone 6 radios, incorporated within the iSMP3, are set to their

highest transmission levels and placed in positions that simulate use against the head, with

no separation, and near the body, with 5mm separation. When using the incorporated

iPhone 6 functionality, to reduce exposure to RF energy, use a hands-free option, such as

the built-in speakerphone, the supplied headphones or other similar accessories. Carry the

iSMP3 at least 5mm away from your body to ensure exposure levels remain at or below the

as-tested levels. Cases with metal parts may change the RF performance of the device,

including its compliance with RF exposure guidelines, in a manner that has not been tested

or certified.

L’iSMP3 qui intègre un IPhone 6, a été testé et conforme aux limites d’exposition aux

radiofréquences (RF). Le DAS (Débit d’Absorption Spécifique) fait référence au taux

d’absorption des tissus humains aux ondes électromagnétiques. La limite du DAS est de

1,6W/kg en moyenne pour 1 gr de tissu. Pendant le test, les différents émetteurs radio de

l’IPhone 6, couplés à l’ISMP3, sont positionnés à leur plus haut niveau de transmission et placés

de telle manière qu’ils simulent une utilisation contre la tête sans séparation et proche du

corps avec 5mm de séparation. Lors de l’utilisation d’un iPhone 6 dans un iSMP3, pour réduire

l’exposition aux ondes électromagnétiques, il est conseillé d’utiliser le mode main libre avec le

mode haut-parleur ou bien en utilisant les écouteurs ou accessoires similaires. Garder l’iSMP3 à

5mm de votre corps permet de garantir un niveau d’exposition inférieur ou égale aux niveaux

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testés. Des cas d’utilisation de l’iSMP3 sur pièces métalliques peuvent modifier les

performances radio de l’appareil pouvant remettre en cause son DAS. Ces cas précis ne sont

pas testés et certifiés.

The iSMP3 complies with the FCC safety requirements for RF exposure in accordance with

FCC rule part §2.1093 and KDB447498 D01 for portable use conditions.

L’iSMP3, dans un mode portable de fonctionnement, est conforme aux exigences de sécurité

FCC concernant l’exposition aux ondes électromagnétiques suivant les règles FCC part §2.1093

et KDB447498 D01

The iSMP3 complies with the IC safety requirements for RF exposure in accordance with

RSS-102 Issue 5 for portable use conditions.

L’iSMP3, dans un environnement portable, est conforme aux exigences de sécurité IC

concernant l’exposition aux ondes électromagnétiques suivant les règles RSS-102 Issue 5

The iSMP3, incorporating the iPhone 6, must not be co-located or operated in conjunction

with any other antenna or transmitter.

L’iSMP3 qui intègre un iPhone 6, ne doit pas être couplé et opéré avec d’autres antennes ou

émetteurs radio.

CAUTION

The user is cautioned that any changes or modification not approved by INGENICO could

void user’s authority to operate the equipment.

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3.5. Marking

Below, you will find the different symbols used on the product and its power supply.

The CE marking is the manufacturer's declaration that the product meets

the requirements of the applicable EC directives. The CE mark is a

mandatory conformity marking for certain products sold within the

European Economic Area (EEA).

This TÜV symbol shows consumers at a glance that a product has

been examined by neutral experts and that there are no safety

concerns

The UL mark appears on end products and complete components suitable

for factory and field installation. All of the products carrying these marks are

covered by our Follow-Up Services program to determine that products

continue to be manufactured in compliance with UL’s safety requirements.

The RCM mark will be the only mark to indicate compliance with the

Australian Communications and Media Authority’s (ACMA) regulatory

arrangements for telecommunications, radio, EMC and electromagnetic

energy (EME).

The C-Tick is an identification trademark registered to the Australian

Communications Media Authority (ACMA). The C-Tick mark signifies that

the labelled electronic device is compliant with applicable electromagnetic

compatibility (EMC) requirements

Waste of Electrical and Electronic Equipment (WEEE) symbol indicates that

when the end-user wishes to discard this product, it must be sent to

separate collection facilities for recovery and recycling. By separating this

product from other household-type waste, the volume of waste sent to

incinerators or land-fills will be reduced and natural resources will thus be

conserved.

This logo indicates that the product operates with an alternative voltage.

This symbol is followed by the ratings (voltage and current for instance)

This logo indicates that the product operates with a continuous voltage. This

symbol is followed by the ratings (voltage and current for instance)

Mark indicating a power supply meets the level V requirements.

Double insulated or class 2 electrical appliances are products that have been

designed in a way so as not to require a safety connection to electrical earth

(These products must NOT have a safety connection to Earth).

Indoor use symbol.

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3.6. Main Characteristics

The main technical characteristics of the terminal Ingenico ISMP3 are:

Mass

(Poids, Gewicht)

without Iphone 6

365 g with Iphone 6

Dimensions

(dimensions, Maße)

165 x75x26,9 mm

Battery

(Batterie, Akku)

1150 mAh Li-ion

Electrical mains network

(Réseau de distribution

électrique, Elektrische

Stromnetz)

100-240VAC / 50-60 Hz - Class II equipment

Operating conditions

Ambient temperature

(Température ambiante,

Raumtemperatur)

from

°C to +40°C

(battery charging)

from -10°C to +45°C (non charging)

Max relative humidity

(Humidité relative maxi,

Max. Relative Luftfeuchte)

85% at +40°C

Connections on terminal

(Connexions sur le terminal,

Terminalanschluss)

Micro USB AB serial link

Power supply unit

Weight

(Poids, Gewicht)

100g

Power

(Puissance, Leistung)

1 A (traveller power supply provided by

Ingenico)

1 A on the docking station (Ingenico accessory)

Storage conditions

Storage temperature

(Température de stockage,

Lagertemperaturen)

-20°C,+55°C

Max relative humidity

(Humidité relative maxi,

Max. relative Luftfeuchte)

85% at +55°C

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4. Installation and connection

4.1. Functional description

The ISMP3 is a secure EMV Chip & PIN mobile payment holster to be used with an iPhone 6.

The ISMP3 allows mobile merchants to convert their iPhone into a powerful & secure POS

solution. It is composed of 2 functional sides:

Rear

Side

ISMP3

Module

(Smartphone Mobility Payment)

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

Bar code scanner activation

buttons



2D bar code reader



ISMP3 power ON key



Magnetic stripe reader





















Graphic display



Navigation keys in the menus



Charge & USB link pads



Smart card reader



Micro USB connector

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4.2. Battery insertion

CAUTION :

Before starting, switch off the terminal and disconnect USB cable if fitted

• Pull up battery door

• Insert contact side first

Warning

There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. Please

dispose of used batteries following instructions in section 6.4.

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4.3. iPhone 6 insertion

CAUTION :

Before starting, switch off the terminal and the iPhone and disconnect USB cable

• Pull out ISMP3 from the Multicradle

• Take in hand ISMP3 with iPhone in front of you

• Remove the cover

• Insert carefully iPhone bottom side first.

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Close the product with the cover as shown on the following drawing

Lock the cover as shown on the following drawing

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4.4. Charging ISMP3

• Before using ISMP3 for the first time, you need to charge it for about 4 hours.

• After that, you can charge the ISMP3 3 hours to recharge the battery to full

capacity.

• Charge the ISMP3 using the USB cable and the power supply (provided by Ingenico)

• Charge the iSMP3 using the power cable or the docking station (multicradle

provided separately as an accessory).

CAUTION

Operating the ISMP3 for the first time without the AC adapter, and without fully charging

the backup battery may result in loss of data stored in RAM memory. When the main

battery is removed, the backup battery retains date and time for at least 10 minutes.

A battery indicator is provided on the ISMP3 screen, indicating the charge of the module.

A multiple charging dock is available as a separate accessory. It connects on the charging

pads, and features guiding in the Multicradle itself to ensure connection.

The ISMP3 can also be charged using the charger provided in the package. The charger has

to be plugged on the micro-USB connector.

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4.5. Terminal in its environment

Install the terminal on a flat surface, with an easy access to an electrical outlet if needed.

Place the terminal away from any heat source and protected from dust, vibrations and

electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, ...).

Positioning of the ISMP3 must be in such a way to make cardholder PIN (Personal

Identification Number) spying infeasible.

4.6. Power on / off

To power on ISMP3 connect the battery and press the green key.

Product

power on key

Charging pads (used with multicradle dock only)

USB link pa

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In case you wish to manually power off the terminal, press “-“ key + yellow key

simultaneously for a few seconds. This action is only possible when the terminal is not in

charging mode.

4.7. Connection

4.7.1. USB cable connection

A micro USB connector is located on left side of the terminal.

• Present the device in front of the connector and plug it

CAUTION

Use only Ingenico cable or accessory not to void warranty.

4.7.2. Cable disconnection

• Present the device in front of the connector and unplug it

USB Connector

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Ingenico ISMP3- Manuel utilisateur

Marque: Ingenico

Modèle: ISMP3-

Taper: Manuel utilisateur

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