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IB-DCM2X-US-A.2_Layout103/04/201410:45Page1
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 )-@1>@-:75?:;@/;>>1/@8E?1-@105:<;?5@5;:
;/-@1C-@1>@-:7j?11<-31253
&41?4;C1>41-0-:0/A<258@1>9-E.1.8;/710
81-:?4;C1>41-0j?11<-31253-:0/A<258@1>j?11<-31253
+;A9-E.1@-9<5:3@;;4->0
 p@-9<K@41/;22113>;A:0?j?11<-31253
&41/A<258@1>5?.8;/710.1/-A?1@41/;22113>5:05?@;;25:1
:?A>1E;A->1A?5:3?1@@5:3;:@41A-85@/;22113>5:01>;>A?1
-<>13>;A:0/;2211[email protected]2;>1?<>1??;9-/45:1?81-:@41/A<
258@1>j?11<-31253
 &41>15?@;;9A/4/;22115:@41/A<258@1>
'?1@4191-?A>5:3?<;;:j?11<-31253
&41?4;C1>41-0-:0/A<258@1>9-E.1.8;/710
81-:?4;C1>41-0j?11<-31253-:0/A<258@1>j?11<-31253
&$!'%!!& '


Problem Possible cause(s) Solution(s)
;?@1-928;C5:3
2>;9?@1-9C-:0
)-@1>@-:75?:;@/;>>1/@8E?1-@105:<;?5@5;:
%@1-9C-:05?.8;/710

;/-@1C-@1>@-:7j?11<-31253

81-:?@1-9C-:0j?11<-31253

1?/-81j?11<-31

&41C-:0-??19.8E5?>19;B-.812;>/81-:5:3-:05?>1<8-/1-.8152>1=A5>10
;:@-/@81/@>->-2@;:j ;>19-585:2;m181/@>-/>-2@/;9
IB-DCM2X-US-A.2_Layout103/04/201410:45Page26
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English
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English
 
&$!'%!!& '
Problem Possible cause(s) Solution(s)
;221181-75:3
2>;9@41
.>1C41-0
>510/;2211;:@413-?71@
%<;0;> */-<?A81?:;@?1-@10/;>>1/@8E
8;/710?4;C1>41-0
-9-3103-?71@

81-:3-?71@j?11<-31253

41/7@41/-<?A815?5:<8-/12A?5:3%<;0@A/7@41@-.A:01>j?11<-31253

81-:?4;C1>41-0j?11<-31253

&;;.@-5:-:1C3-?71@/;:@-/@@4181/@>->-2@/A?@;91>418<85:1;:
j;>19-585:2;m181/@>-/>-2@/;9
E9-/45:15?
9-75:3-8;A0-:0
/;:@5:A;A?
<A9<5:3:;5?1
)-@1>@-:75?:;@/;>>1/@8E?1-@105:<;?5@5;:
)-@1>@-:75?19<@E

;/-@1C-@1>@-:7j?11<-31253

588C-@1>@-:7j?11<-31253
E9-/45:15?:;@
C;>75:3
&418534@?->1;22-:0@41
9-/45:1/1-?1?@;;<1>-@1
A?19-E4-B12-5810 
41/7-:0>1<8-/1@412A?1
%@1-95?B1:@5:3
2>;9@410>5<@>-E
)-@1>5?.15:3<A>310@4>;A34@419-/45:1@;
>10A/1;<1>-@5:3@19<1>-@A>1>1-0E2;>@41
:1D@/;2211

&45?5?:;@/-A?12;>/;:/1>:&45?C588-A@;9-@5/-88E?@;<C41:@419-/45:14-?
25:5?410<A>35:3
IB-DCM2X-US-A.2_Layout103/04/201410:45Page28
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English
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English
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&$!'%!!& '
Problem Possible cause(s) Solution(s)
E/;22115?:;@
4;@1:;A34
&41>9;.8;/4-?:;@>1-/410@41/;>>1/@
@19<1>-@A>1
58@1>4;801>5?:;@<>141-@10
A<;>9A35?:;@<>1C->910

">141-@@41@41>9;.8;/j?11<-31253

">5919-/45:1j?11<-31

)->9/A<j?11<-31
2@1>2>;@45:39587
9E95875?:;@
2;-9E
5875?:;@/;80;>2>1?41:;A34
%@1-9C-:05?.8;/710C5@49587>1?50A1

@5?1-?51>@;9-712>;@4A?5:3/;80?195?75991095875:-?@-5:81???@1186A3

81-:?@1-9C-:0j?11<-31253

1?/-81j?11<-31
E/;22114-?:;
/>19-
&41/A<258@1>5?.8;/710.1/-A?1@41/;2211
3>5:05?@;;25:1
>;A:0/;22115?:;@2>1?4

:?A>1E;A->1A?5:3?1@@5:3;:@41A-85@/;22113>5:01>;>A?1-<>13>;A:0
/;2211[email protected]2;>1?<>1??;9-/45:1?

81-:/A<258@1>j?11<-31253

>;A:0/;2211;:8E4-?-@4>110-E?41828521>5:0;:8E@41-9;A:@;2.1-:?@4-@
E;A:110
A-85@/;22119-/45:1?4-B1.11:01B18;<10@;1D@>-/@/;2211-@@41501-8@19<1>-@A>1
)-@1>@4-@5?@;;4;@/-A?1?;B1>1D@>-/@5;:-:0-.5@@1>@-?@1

IB-DCM2X-US-A.2_Layout103/04/201410:45Page30
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(!&$ OS1:
1?9-/45:1?Z1D<>1??;4-A@1<>1??5;:/;991B;@>1:;AB18819-/45:1Z/-2_A-85@1:
1D531:@A:1-@@1:@5;:1@A:1:@>1@51:/;:?@-:@?<;A><>;8;:31>81A>B51A@581
K;A.851F<-?01k
N($,0(,"$0$2$1136$0*$!$"4 .$30 .0:1"' /3$32(*(1 2(-,
N92 020$009&3*(:0$+$,24-20$+ "'(,$
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!$%K'&%&! K""$%
S&$#'%$%"&,&!'!'$%
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!& &%%'( &%k
N (15881FZ/1=A18-@1:?5;:018K-<<->158
/;>>1?<;:01.51:Z/188101
8K-8591:@-@5;:?1/@1A> 1<;?1F<-?8-
9-/45:1Z/-2_?A>A:<8-@1-A
9_@-885=A1;A@;A@1-A@>1?A>2-/1
9_@-885=A1<1:0-:@8KA@585?-@5;:
N 1?;A81B1F<-?8-9-/45:11:8-
@1:-:@<->81>_?1>B;5>0K1-A;A81
/4-A221@-??1%;A81B1F8-A:5=A191:@
1:@1:-:@81/4\??5?
N 1<;?1F<-?8-9-/45:1?A>A:1
?A>2-/11:.;5?/5>_/->1881<;A>>-5@
1:0;99-31>81.;5?
N 1<;?1F<-?8-9-/45:1?A>A:<8-@1-A
;AA:1-A@>1?A>2-/1?A?/1<@5.8101
>1/A15885>0A85=A501
N 1<;?1F<-?8-9-/45:1?A>A:1
?;A>/101/4-81A>;AZ<>;D595@_
/;991A:1<8-=A1_81/@>5=A1A:2;A>
/4-A0;A01?28-991?:A1?
N KA@585?-@5;:01>-88;:31?:;:-A@;>5?_1?
<->812-.>5/-:@<1A@1:@>-b:1>01?
0_3\@?;A01?-//501:@?
N KA@585?1F<-?8-9-/45:1?-:?
1-A<;A>:1<-?>5?=A1>0K1:0;99-31>
8-<;9<1
N 1/\.810K-8591:@-@5;::10;5@6-9-5?
1:@>1>1:/;:@-/@-B1/01??A>2-/1?
/4-A01?
N _.>-:/41F8-9-/45:10A?1/@1A>
-B-:@018-:1@@;E1>;A018K1:@>1@1:5>
N KA@585?1F<-?8-9-/45:1Z0K-A@>1?25:?
=A1/1881?<>_BA1?
N 18-5??1F<-?8-9-/45:10-:?A:1
<5^/1;f8-@19<_>-@A>11?@5:2_>51A>1Z
G/->@;A@11-A>1?@-:@0-:?8-
9-/45:1<;A>>-5@3181>1@1:0;99-31>
8-9-/45:1
N B-:@01>19<85>81>_?1>B;5>0K1-A
0_.>-:/41F8-9-/45:10A?1/@1A>
N 1>19<85??1F<-?@>;<81>_?1>B;5>
0K1-A
N KA@585?1F<-?0K1-A<_@588-:@1
j/;:@1:-:@0A05;DE0101/->.;:1
N 1>19<85??1F<-?81>_?1>B;5>0K1-A
/4-A01;A.;A588-:@1
N '@585?1F?1A8191:@8-9-/45:1A:12;5?
=A181<8-@1-A>_/;8@13;A@@1?1?@
/;>>1/@191:@5:?@-88_
N 1@@19-/45:1:K1?@<-?01?@5:_1Z
A:1A@585?-@5;:/;991>/5-81;A
5:0A?@>518819-5?A:5=A191:@ZA:
A?-310;91?@5=A1
N 1@;A/41F<-?81?<->@51?9_@-885=A1?
:581<;>@1258@>1:581.;b@51>8;>?=A18-
9-/45:11?@1:9->/41;AB;A?>5?=A1F
01B;A?.>h81>;A01B;A?_.;A588-:@1>
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IB-DCM2X-US-A.2_Layout103/04/201410:45Page32
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1:?A5@1@;A?81?-A@;/;88-:@?018-9-/45:1
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8-9-/45:1j<-311:8-5??-:@81
<;>@1258@>1;A8K-0-<@-@1A> *B501
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9;A8A
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2-5?-:@_/;A81>8K1-AZ@>-B1>?81.1/
B-<1A>1@81258@>1Z/-2_-25:01.51:
>5:/1>81?<->@51?5:@1>:1?-B-:@ 012-5>1
0A/-2_
 $19<85??1F81>_?1>B;5>1@_91@@1F018-
B-<1A>?18;:81?5:?@>A/@5;:?018-<-31
<1:0-:@?1/;:01?<A5?B1>?1F01
8K1-A/4-A01<1:0-:@?1/;:01?
/;9915:05=A_Z8-<-31
 B-:@0KA@585?1>81<;>@1258@>18-/A588^>1
Z0;?1>81?258@>1?81>_?1>B;5>0K1-A1@
8-.A?1Z/-<<A//5:;B;A?01B1F81?
8-B1>Z8K1-A@5^01-005@5;::_10185=A501
B-5??1881<A5?81?>5:/1>1@81?1??AE1>
N A@585?1F<-?/1@@19-/45:1?58-25/41
;A81/;>0;:1?@1:0;99-3_;A-<>^?
A:9-AB-5?2;:/@5;::191:@;AA:
1:0;99-3191:@=A18/;:=A1%581
/;>0;:0-8591:@-@5;:1?@1:0;99-3_
580;5@`@>1>19<8-/_<->A-85@@0?;:
>_<->-@1A>;AA:1-A@>1<1>?;::1
0;@_101/;9<_@1:/1??5958-5>1?-25:
0_B5@1>@;A@0-:31>
N 1<8;:31F<-?8-9-/45:10-:?8K1-A
;A0-:?A:-A@>185=A501
N 1?1:2-:@?0;5B1:@`@>1?A>B1588_?-25:
=AK58?:16;A1:@<-?-B1/8-9-/45:1
':1?A>B1588-:/1_@>;5@11?@:_/1??-5>1
8;>?=A18-<<->1581?@A@585?_<->01?
1:2-:@?;A1:81A><>_?1:/1
N 12-5@1?<-?2;:/@5;::1>8-9-/45:1
?A>A:1?A>2-/15:_3-81
N 18-5??1F<-?8-9-/45:11:9->/41
?-:??A>B1588-:/1
N 1@@19-/45:1:K1?@<-?01?@5:_1Z
`@>1A@585?_1<->01?<1>?;::1?
j1:2-:@?/;9<>5??;A22>-:@01
4-:05/-<?<4E?5=A1??1:?;>518?;A
91:@-AD;A9-:=A-:@0K1D<_>51:/1
1@01/;::-5??-:/1?Z9;5:?=AK1881?:1
._:_25/51:@0KA:1?A>B1588-:/1;A?A5B1:@
81?5:?@>A/@5;:?0KA@585?-@5;:05?<1:?_1?
<->A:1<1>?;::1>1?<;:?-.81
0181A>?_/A>5@_
N S@153:1F8-9-/45:11@0_.>-:/41F8-
1:/-?0K5:A@585?-@5;:
N 1@;A/41F<-?81??A>2-/1?/4-A01?
'@585?1F81?<;53:_1?;A.;A@;:?
N 1<8;:31F<-?81/;>0;::58-25/41
:58-9-/45:10-:?8K1-A;AA:-A@>1
85=A501<;A>_B5@1>@;A@>5?=A1
0K5:/1:05101/4;/_81/@>5=A11@
01.81??A>1/;><;>1881
N _.>-:/41F8-9-/45:11:/-?
0K5:A@585?-@5;:1@-B-:@@;A@:1@@;E-31
-5??1F8-?1>12>;505>-B-:@0K5:?@-881>;A
01>1@5>1>01?<5^/1?1@-B-:@018-
:1@@;E1>
N KA@585?-@5;:0K-//1??;5>1?:;:
>1/;99-:0_?<->812-.>5/-:@018-
9-/45:1<1A@1:@>-b:1>A:5:/1:051A:
/4;/_81/@>5=A1;A01?.81??A>1?
/;><;>1881?
N KA@585?1F<-?8K-<<->158Z8K1D@_>51A>
N 18-5??1F<-?81/;>0;:<1:0>1-A
.;>00KA:1@-.81;A0KA:<8-:01@>-B-58
:5@;A/41>A:1?A>2-/1/4-A01
N 18-<;?1F<-??A>;AZ<>;D595@_
0KA:.>h81A>Z3-F;A_81/@>5=A1:5Z
8K5:@_>51A>0KA:2;A>/4-A0
N ;991:/1F@;A6;A>?<->.>-:/41F8-
25/41Z8-9-/45:1<A5?.>-:/41F81
/;>0;:0K-8591:@-@5;:Z8-<>5?1?1/@1A>
";A>8-0_.>-:/41>91@@1F@;A@1?81?
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0_.>-:/41F8-25/41018-<>5?1?1/@1A>
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0A5@?/4595=A1?>1/;::A?<->8KS@-@01
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/-:/1>1@0K-:;9-851?/;:3_:5@-81?;A
0K-A@>1?<-@4;8;351?0A?E?@^91
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IB-DCM2X-US-A.2_Layout103/04/201410:45Page34
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