VTech VH6220 Abridged User Manual

VH6220

Over-the-ear Ofﬁce

Wireless Headset

VH6221

Over-the-ear Ofﬁce

Wireless Headset

with Lifter

Abridged user’s manual

BC

Go to

businessphones.vtech.com

to register your product for

enhanced warranty support and

the latest VTech product news.

Congratulations

on your purchase of this VTech product. Before using this product,

please read the Important safety information.

This Abridged user’s manual provides you with the basic installation

and use instructions. A limited set of features are described in

abbreviated form.

Visit businessphones.vtech.com/support/downloads to download a

full set of installation and operation instructions.

• Headset connection methods

“Option 1: Connect to IP phone via EHS”

“Option 2: Connect to traditional corded phone”

“Option 3: Connect to traditional corded phone with Lifter”

“Option 4: Connect to a computer”

• The software application

“Software application - Installation and Operation Guide”

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please

dial 1 (800) 267-7377.

For VH6221/VH6220 headset:

HVIN: 35-800001HD

FCC ID: EW780-1360-00

IC: 1135B-80136000

The VH6220/VH6221 includes a wireless headset and base that allow

you to have handsfree phone conversations.

The package also comes with the EHS (Electronic Hookswitch) cables.

They let you connect the wireless headset to an IP phone, and make

and answer telephone calls via the headset.

The EHS cable 1 connects the headset to a SNOM D3 series, or SNOM

D735/785 IP phone. The EHS cable 2 connects the headset to a SNOM

D7 series IP phone, excluding SNOM D735/D785.

With the EHS cables and headset audio cable, you can connect your

headset using either one or both of the following methods:

• PHONE mode - Connect to a deskphone

If you want to connect your headset to a deskphone, you can

simply use the cables provided to connect the headset to a

deskphone directly.

• PC mode - Connect to a computer

Use the USB cable to connect the headset base and your PC. You

can make and receive VoIP calls through Skype

®

*

or Skype for

Business

®

, using

the

VTech Control software application.

VH6221 Convertible Office Wireless Headset with Lifter:

The VH6221 package also comes with the extra corded handset lifter,

making it convenient to answer and end calls right from the headset,

so that the product can be used in different ways depending on your

needs.

For lifter’s information, refer to the section Lifter.

Introduction

Skype

®

and Skype for Business

®

are registered trademarks of Microsoft Corporation.

*

The VTech Control supports Skype version 7.1-7.40. Later versions of Skype are not

supported by VTech Control for remote headset call control.

Headset base

power adapter

Wireless headset

Headset base

Earbuds

What’s in the box

Your product package contains the following items. Save your sales

receipt and original packaging in the event warranty service is

necessary.

Headset audio cable

EHS cable 1 EHS cable 2

Abridged user's manual

For VH6220/VH6221:

USB cable

Corded phone

connection cable

What’s in the box

Auxiliary ring detectorCorded handset lifter

For VH6221 only:

Table of contents

Overview

Headset overview .........................1

Headset base .................................2

Power up the headset base ....... 4

Charge the headset battery ....... 4

Connection methods ....................5

PHONE mode ............................5

PC mode .....................................5

Option 1: Connect to

IP phone via EHS ...................... 6

Option 2: Connect to a

traditional corded phone

(for VH6221 only) .......................7

Option 3: Connect to a

traditional corded phone

with Lifter (for VH6221 only) ....7

Option 4: Connect to a

computer ....................................7

Wear the headset ......................... 8

Attach the earbud and

wear the headset ...................... 8

Before use

Headset operation ....................... 9

Headset power on/off ............. 9

PHONE mode and PC mode ...9

Operate

PHONE mode ............................. 10

Operate with IP phone

via EHS...................................... 10

Operate with corded

phone (for VH6221 only) ........11

Operate with corded

phone via Lifter

(for VH6221 only) .....................11

PC mode ....................................... 12

Call settings ..................................13

Auto Answer .............................13

Change Audio Bandwidth .....13

Adjust the headset

earpiece audio ........................ 14

Headset ringer .........................15

Anti-Startle (G616) ...................15

Temporary ringer silencing ... 16

Volume control ....................... 16

Mute .......................................... 16

Lifter (for VH6221 only)

Overview ......................................17

Connect the Lifter ...................... 19

Operate with Lifter ..................... 19

Appendix

Adding and registering

a new headset ......................... 20

Headset lights .............................. 21

Headset alert tones .................22

Headset alert prompts ............22

Headset base lights ....................23

Frequently asked questions ..... 24

Maintenance ............................... 30

Important safety information ....31

Safety information ...................31

Especially about wireless

headsets ....................................32

Precautions for users

of implanted cardiac

pacemakers ..............................33

For C-UL compliance ................. 34

Mesures de sécurité

importantes ............................. 34

FCC Part 68 and ACTA ............... 38

FCC Part 15 ..................................40

California Energy Commission

battery charging testing

instructions............................... 41

Limited warranty ........................ 42

Disclaimer and Limitation of

Liability ..................................... 45

Technical speciﬁcations .............46

1

Overview

Headset overview

1 – Ear hook

2 – ON/OFF button and LED light

• Press to make, answer or end a call.

• See Headset lights for lights behavior.

3 – Magnetic charging contacts

4 – + (Volume up) / - (Volume down)

• Press to adjust the headset ringer volume while in idle mode, or the listening

volume while on a call.

5 – MUTE

• Mute the microphone during a call.

6 – Earpiece

7 – Microphone

5

6

7

4

2

3

1

2

Overview

Headset base

1 – PAIR

• Press to initiate headset registration or deregistration.

2– MUTE (light)

• See Headset base lights for lights behavior.

3 – VOLUME

• Press to adjust the speaking volume while on a call.

4 – Magnetic charging mount

• Place the headset here for charging.

5 – Charging LED

6 – PC (mode button and light)

• Press to enter the PC mode. See Headset base lights for lights behavior.

7 – PHONE (mode button and light)

• Press to enter the PHONE mode. See Headset base lights for lights behavior.

8 – LIFTER jack (for VH6221 only)

9 – (USB port)

• Open the port cover to plug in the USB cable for use with PC mode.

10 – EHS jack (red dot)

11 – PHONE jack (blue dot)

12 – POWER jack (green dot)

3

4

5

1

2

8

13

14

15

9

6

7

10

11

12

8

9

6

7

10

11

12

3

Overview

13 – AutoAns ON/OFF

• When turned on, your headset will then automatically answer a call when it is

lifted from the charging cradle.

14 – WB (Wideband) / NB (Narrowband) Switch

• Use this switch to adjust the audio bandwidth. Wideband audio delivers wider

frequency response and higher HD audio quality.

15 – Audio Adjustment Switch

• When you have connected the headset base to a deskphone, use this switch to

adjust the headset earpiece audio between A and F, until the dial tone is clear.

Notes

• The default setting of the Audio Adjustment Switch is A.

• The audio adjustment setting is dependent on

- the types of deskphones to which the headset base is connected; and

- the interference caused by other DECT systems operating in the same

environment.

Headset base

3

4

5

1

2

8

13

14

15

9

6

7

10

11

12

4

Getting started

Power up the headset base

1. Plug the small end of the headset base power adapter labelled

to the POWER jack

(green dot) at the rear of

the headset base.

2. Plug the large end into

an electrical outlet not

controlled by a wall switch.

Charge the headset battery

Hang the headset onto the magnetic charging mount.

The magnet holds the headset in place.

• The charging LED on the base will turn steady red while charging.

Note

• For optimal performance, charge the headset battery for at least 30 minutes before

use. The battery is fully charged after 2 hours of continuous charging. When the

headset is not in use, recharge by hanging it onto the headset base.

5

Getting started

Connection methods

Choose one of the following methods to connect your headset for

operation in either PHONE mode or PC mode.

PHONE mode

Option 1: Connect to IP phone via EHS

• You can connect the headset to an IP phone using the EHS

cable and headset audio cable provided. The headset acts as

a supplementary device that can join calls. Use the IP phone

connected to make or answer calls.

Option 2: Connect to traditional corded phone (for VH6221 only)

• You can connect the headset to a traditional corded phone

using the corded phone connection cable provided. You need to

physically lift the corded handset off the corded phone base cradle

before you can use the headset to join in the call.

Option 3: Connect to traditional corded phone with Lifter (for VH6221 only)

• You can connect the headset to a corded phone using the corded

phone connection cable and lifter provided (see Connect the

Lifter). The headset acts as a supplementary device that can join

calls. You can simply press on the headset to use the connected

corded phone to make or answer calls.

PC mode

Option 4: Connect to a computer

• Connect the headset base to your PC with the USB cable provided.

You can make and receive VoIP calls through Skype or Skype for

Business, using

the software application

.

Note

• The cords have colored labels that guide you to plug them into the correct headset

base jacks. The back of the headset base has color-coded dots and the names of the

jacks above them that correspond to the colored labels on the cords.

6

Getting started

Connection methods

For detailed instructions of the four options to connect your

headset, visit the product page of VH6220 or VH6221 at

businessphones.vtech.com/support/downloads to download

the respective instructional document.

Option 1: Connect to IP phone via EHS

Connect the headset to an IP phone using the EHS cable and headset audio

cable provided. Depending on the brand and series of your IP phone, you

might need to use either EHS cable 1 or EHS cable 2 for connection.

Visit businessphones.vtech.com for the compatibility list of IP phone

models that are compatible for EHS connection, as well as the

respective EHS adapter(s) that you need to purchase separately.

After connect, press on your IP Phone to turn on the headset mode.

The LED light on the key will turn on or the status icon will display.

Test the headset after connection:

Press

the

ON/OFF button

on the headset to make, answer, or end

a call, using the telephone line to which the IP phone is connected.

EHS cable 1

Headset

audio cable

Connect with EHS cable 1

To IP phone’s

audio port

To IP phone’s

EHS jack

Connect with EHS cable 2

Headset

audio cable

EHS cable 2

To IP phone’s

audio port

To IP phone’s

EHS jack

7

Getting started

Option 3: Connect to a traditional corded phone with Lifter (for VH6221 only)

U

se the corded phone

connection cable and lifter

provided

to c

onnect the

headset to a traditional

corded phone.

Option 4: Connect to a computer

Use the USB cable provided

to connect the headset to

your computer. Your headset

supports calls through Skype

or Skype for Business.

Install

the software application

before operating in PC mode.

Connection methods

Option 2: Connect to a traditional corded phone (for VH6221 only)

Use the

corded phone

connection cable

provided

to connect the headset to a

traditional corded phone.

Corded phone

connection cable

Corded

phone

connection

cable

USB

cable

8

Getting started

Wear the headset

Attach the earbud and wear the headset

1. Insert the earbuds to check the best ﬁtting. Remove them from

your ear after checking.

2. Insert your desired earbud to the headset.

• Make sure the protruding bump is pointing towards your

mouth when placed on your ear. The protruding bump on the

earbud holds the headset securely in your ear.

3. Adjust the angle of the headset to ﬁt your ear, and then hook the

headset on your ear.

• The microphone should be pointing towards your mouth, as

close to your cheek as possible without touching.

9

Headset operation

Headset power on/off

To power on the headset:

• Place the headset in the headset base.

-OR-

• Press and hold ON/OFF button for two seconds.

The LED light flashes blue three times, and you hear three

beeps when it is being powered on.

To power off the headset:

• Press and hold ON/OFF button for four seconds.

The LED light flashes red three times, and you hear three beeps

when it is being powered off.

PHONE mode and PC mode

Before using the headset, make sure you have chosen the headset

operation mode in accordance with the connection method. When

the headset is not in use, you can choose between PHONE mode

and PC mode.

To choose PHONE mode:

• Press the PHONE button on the headset base. The PHONE light

turns on.

To choose PC mode:

• Press the PC button on the headset base. The PC light turns on.

Note

• You can also switch back and forth between PHONE mode and PC mode while on a

call. Once selected, the PHONE mode light or the PC mode light flashes twice every

three seconds to indicate that line is in use.

Before use

10

Operate

PHONE mode

Before using the headset with your telephone connected, make sure

you have chosen PHONE mode.

To choose PHONE mode:

• Press the PHONE button on the headset base. The PHONE light turns on.

Operate with IP phone via EHS

To make a call:

1. Press the ON/OFF button on the headset. The

EHS connection automatically takes the phone

line at your IP phone.

• When you hear a clear dial tone at the headset

earpiece, you are now ready to dial a call.

• If the dial tone is unclear or you do not hear a

dial tone, slide the Audio Adjustment Switch at

the bottom of the headset base between A and

F, until the dial tone is clear.

The default setting of the Audio Adjustment Switch is A.

2. Dial the telephone number using the dialing keys on the IP phone.

Notes

• The audio adjustment setting is dependent on

- the types of deskphones to which the headset base is connected; and

- the interference caused by other DECT systems operating in the same environment.

• The headset supports hot swapping, in which the current call on the headset will

remain connected if you replace the battery within five minutes.

To answer a call:

• Press the ON/OFF button on the headset to answer an incoming

call, or lift the headset if auto answer is set to on.

The EHS connection automatically takes the line on your IP phone.

You hear the caller through the headset earpiece.

To end a call:

• Press the ON/OFF button on the headset to end a call. The EHS

connection automatically releases the line on your IP phone.

11

Operate

PHONE mode

Operate with traditional corded phone (for VH6221 only)

To make a call:

1.

Lift the corded handset to take the line at your

corded

phone.

2. Press

the

ON/OFF button

on the headset.

• When you hear a clear dial tone at the headset

earpiece, you are now ready to dial a call.

• If the dial tone is unclear or you do not hear a

dial tone, slide the Audio Adjustment Switch at

the bottom of the headset base between A and

F, until the dial tone is clear.

The default setting of the Audio Adjustment Switch is A.

3. Dial the telephone number using dialing keys on the corded phone.

Notes

• The audio adjustment setting is dependent on

- the types of deskphones to which the headset base is connected; and

- the interference caused by other DECT systems operating in the same environment.

• The headset supports hot swapping, in which the current call on the headset will

remain connected if you replace the battery within five minutes.

To answer a call:

1.

Lift the corded handset to take the line at your

corded

phone.

2. Press

the

ON/OFF button

on the headset to answer an incoming call.

You hear the caller through the headset earpiece.

To end a call:

1. Press

the

ON/OFF button

on the headset to leave the phone

conversation at the headset.

2.

Place the corded handset back to the corded phone to end the call.

Operate with traditional corded phone via Lifter (for VH6221 only)

For calls operation with a traditional corded phone via Lifter, see

Operate with Lifter.

12

Operate

PC mode

Make sure you have used the USB cable provided to connect the

headset to your computer, have chosen PC mode at the headset

base, and have already installed the VTech Control on your computer

before you use your headset.

Download the VTech Control application and its Installation

and Operation Guide at

businessphones.vtech.com/support/

downloads

, under the product page of VH6220 or VH6221.

Unzip and install the application after download

Make and receive calls

You can make and receive VoIP calls with your VTech Control through

Skype and Skype for Business.

Caller ID announce

The Caller ID announce feature with your VTech Control lets you know

who is calling without having to look at the display.

13

Operate

Call settings

Auto Answer

When the Auto Answer feature is enabled,

your headset will automatically answer a call

when it is lifted from the charging cradle.

To turn the Auto Answer feature on:

• Slide the AutoAns knob at the headset

bottom to ON.

To turn the Auto Answer feature off:

• Slide the AutoAns knob at the headset

bottom to OFF.

Note

• If you connected the headset only to a traditional

corded phone, the Auto Answer feature will not apply.

Change Audio Bandwidth

The wideband audio mode works only if

the telephone to which your headset is

connected supports wideband audio.

When you slide the audio bandwidth from

NB (Narrowband) to WB (Wideband),

the frequency response of a call will be

widened and the HD audio quality will

be enhanced, whilst the battery power

consumption will also be increased, thereby

resulting in reduced talk time.

Note

• If you are not certain whether the telephone

to which your headset is connected supports

wideband audio, keep the audio bandwidth as NB.

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